I have been going to Berris Optical for many years along with the rest of our family and many…read morefriends. The entire staff is very friendly and Joy is wonderful with her craft.

The staff went above and beyond to help me pick the perfect frames for my new prescription. I was…read moreimpressed that they remembered me from my visit back in 2000! I highly recommend this place for anyone in need of glasses

I love it here. Dr Robinson is so personable. I feel great everytime I come…read more I was greeted immediately upon entering. The entire staff work well together. Their online process for appointment setting was easy to use. They do a great job verifying and explaining coverages, and I always know my cost and break down. Their selection of glasses is extensive, and I had a hard time narrowing it down. Lastly, they have implemented safety measures and guidelines in response to the current pandemic.

Summary: - HORRIBLE customer service…read more- Rude & deceptive employee - Mistake not rectified - Several weeks of time wasted My experience with this optometry office was exceptionally disheartening. When I went in for my eye exam on June 7th, things went well. Dr. Robinson was kind and thorough. I selected my frames and was told that I'd be notified when the glasses were ready. Things took a turn on June 18th. I went to the office after receiving a text that my glasses were in. The frames were the wrong color. The younger of the two women that work in the office attempted to fix the mistake by popping my prescription lenses into the display frame. I expressed that I didn't want the display frames that countless people have tried on. She was understanding and told me I needed to speak with the other woman who was on lunch. I returned later that day and expressed my concerns to the other employee. She told me my insurance wasn't going to remake the glasses. I reiterated my concerns and asked if there was any way to rectify the mistake. I was open to making calls myself in order to have the new pair of glasses that I ordered. The employee reluctantly took the glasses back and told me it'll take two weeks to redo. Two weeks pass on July 3rd & I haven't heard from them. So I call today on July 5th and I'm told by the older lady that my glasses are in. When I pick them up I can immediately tell that they are the exact same frames from the first time. The lenses are covered in finger prints from when the frames were switched and the frame had reside on the handle from where the display sticker was removed. I decided to choose my battles, take the display frames, and just order new glasses independently. I got a copy of my prescription and left. The prescription however was missing the pupillary distance needed to order new glasses. I called at 5pm to retrieve that information. I'm not sure which employee I spoke with but she had a terrible attitude. Her responses were short, she did not provide me with the missing information, told me she was too busy to explain why I couldn't get the information, then HUNG UP THE PHONE ON ME. So if you want a doctor's office that has good customer service, conflict resolution, and takes accountability. This isn't the place for you.

I had my first appointment at Diamond Optical today. CAN I GIVE 10 STARS PLEASE! I don't typically…read moreget "wordy" with my reviews, but I have to say, I was so impressed that I couldn't wait to review them! I am a LONG-TIME glasses person. I have gone to many different places, and pretty much thought they were all the same, and I eventually settled on a "chain" store, thinking it would be "better". Boy was I wrong! Not only is the service better, but the prices we SIGNIFICANTLY lower for great quality! I can't wait to get my new glasses! I love being able to support a local, family owned business and Diamond Optical is 10 stars! The Dr, staff and owner have maintained the "old fashioned" ideals around customer experience! THANK YOU! I have already recommended you to a few friends and will continue to do so!

First, it really reeks like cheap air freshener…read more Second, the woman continuously and gruffly emphasized that it's HER store; but only to say "I can't get that" and "I don't have that". Even if she did have what we were looking for, I don't think I would have trusted her, as she was so unfamiliar with customer care. Finally, the cheapest (unattractive, dirty and dusty too) frames were $120, not including the price of the lenses which would also be at least another $120.

I've been seeing Dr. Michael and Dr. Ron Skuza for over 30 years -- from my first pair of glasses,…read moreto contacts, and now into this stage of life -- and I wouldn't trust my eyes to anyone else. They're knowledgeable, thorough, and genuinely take the time to listen. I've never felt rushed or pressured, and appointments are always smooth and on time. The entire team is friendly and welcoming. After 30+ years, that kind of trust says it all. Highly recommend

Dr.'s Michael and Ron Souza are good optometrists. I trust them both equally with the care of my…read moreeyes. I have had several issues, from infections, dry eye treatment, and the need for glasses. They are always available when needed. They also went above and beyond by locating a frame for my prescription sunglasses that had broken. I loved the frames and they searched and found one frame exactly like mine. Stella is a big part of their practice as well, and runs their practice smoothly. I'm glad I was referred to them after my Dr. retired. I also love the location.

They lost a lifetime customer. I knew I was paying a premium for over priced glasses and lenses…read morebut they were local. I had a problem with my glasses and needed help but experienced the same rudeness, disrespect, and condescending attitude from the same women all the other negative reviews referred to named Marianne.

You get the five star treatment from the minute you walk in those doors! They make you feel like…read moreyou're home and very comfortable! The eyeglass selections is impeccable with lots to choose from and the eye doctor Dr. Erin is very knowledgeable and great to deal with. The team helps you pick out the best looking glasses that will get you compliments wherever you go. Best decision I made is to go here. thank you, Dr. Erin and the team for all that you do.

excellent experience - first time- loved the office set up . Very pleasant and informative staff.read more

Terrible service - Warranty really is not good. They ream you - Do not go there ever.....read more

clean facility with top equipment and care. Doctor gives full attention and clarifies every…read morequestion of yours. Staff is awesome with excellent service with their expertise in dealing with billing. I had a wonderful experience and I would highly recommend

Very good experience. Top notch service. Very friendly environment from appointment to doctor…read morevisits.Dr David Hunyady is great doctor and patiently listened to all my queries.

This is the best vision care I've ever had. Dr. Lander and all of the staff at Hillcrest Family…read moreVision are the kindest and most helpful I've ever worked with. I also get a ton of compliments on the glasses I've gotten there. I'd recommend them to anyone and everyone with eyes

I was so pleased with the quality of service at Hillcrest Family Vision. My face is not easy to…read morefit, and they did an excellent job. They also helped me pick out a pair of glasses that I'm not so sure I would have picked by myself, and every week someone gives me a compliment about my glasses. They really are great looking! And the staff there is so nice and patient. And they greet me when I come in. And Dr. Lander is efficient, thorough and really cares about her patients. I can't say enough nice things about her expertise and help with my changes in vision. I always feel like I'm in good hands when I go there.