Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

1st - I established that they accept Prominence Healthcare Insurance; THEY DO!…read more 2nd - I drove by & stopped in, my visual inspection & impression; ALL FAVORABLE! 3rd - I made an appointment with Dr. Mark Michitsch, OD & owner. who was promptly available after "Staff" had taken my paperwork & taken a digital image of my retina. He went about checking my eyes & took plenty of time in determining my exact prescriptions for each eye. 4th - I paid the $30.00 co-pay for the exam 5th - "Staff" then showed me frames for children even though I am 75 years old. I have a small face & children's size frames are sturdy & fit my face just right. I was never pressured to consider more expensive frames. 6th - I paid for the glasses & frames, a week later they called me & had them in their office, I drove right over, was admitted, & "Staff" brought out my new Distance & Reading glasses/frames. 7th - The frames were a perfect fit & both the Distance & Reading glasses definitely improved & sharpened my vision & thankfully, everything with Prominence Health Care was approved in a timely manner. I now consider Eye Zone to be my Go-To Opticians here in Reno & will readily & whole-heartedly RECOMMEND Eye Zone to others.

as soon as i walked in i was greeted by a lovely employee Alyssa who…read morewas very helpful (thank you because it was my first time getting glasses in a while!!) i didnt wait long and the doctor answered all my questions and was extra nice in explaining what she was doing. afterwards i got my prescription and when i was looking on the wall at frames, a Dimitry Shvets was kind of rude in pushing me to look at the more economical frames which led me to just ask for my paperwork to order frames elsewhere. it went from a great visit to a rather distasteful one. thanks Dimitry....

I am a long time patient of the good doctor and his staff. They are cordial and professional, and…read morealways have the latest technology to assure that your eyes are healthy, and that you will leave with the best vision possible. Would give more stars if they were available!

Amazing customer service. Friendly staff. I haven't been to the eye doctors in about 8 years. The…read moreladies at the front desk were beyond nice. They made me feel comfortable and got everything correct with the billing (wahoo!). The doctor was super nice and not pushy. Will go back to for my next exam.

Great staff and doctors. Friendly and knowledgeable. Never have to wait long in waiting room…read more Caring.

Trying to schedule my mother in law an appointment for double cataract surgery, where I preceded to…read moretell the front desk I had trouble trying to schedule with OPI in Mentor, and I got a new referral for Kellis. In the midst of trying to get a date scheduled, she puts me on hold...for about 5-7 minutes to where she gets back on the phone and says their computer went down and can't schedule my mother in law because of downed computers. I said okay that's fine. When they come back up please just schedule my mother in law your first available appointment no matter when and I would get her there. She says okay no problem. I get no call back, so next day I call back to which I'm told they will not schedule my mother in law and my only option was to be sent to the office manager to know why?!?!? I'm not stupid.... The first call was her putting me on hold to call OPI to figure out what why it was so hard to schedule and I got black balled from scheduling with them.... How insanely unprofessional and actually illegal... HIPPA VIOLATION if I ever saw one... I wasn't even going to be the patient, I am my mother in law's caregiver so I schedule ALL her medical appointments...mind you with no problem! I filed a complaint with the Medical Board. Bunch of caddy, unprofessional people. Wouldn't trust them to do anything... don't go here! Ended up going 45 minutes in the opposite direction and was able to schedule her within 5 minutes with manners, respect and professionalism.

clean facility with top equipment and care. Doctor gives full attention and clarifies every…read morequestion of yours. Staff is awesome with excellent service with their expertise in dealing with billing. I had a wonderful experience and I would highly recommend

Very good experience. Top notch service. Very friendly environment from appointment to doctor…read morevisits.Dr David Hunyady is great doctor and patiently listened to all my queries.

Highly recommend Great Lakes Eyecare -- Dr. Bozic is very professional, and the staff is very…read morehelpful -- and, there are more frames to choose from than ever imagined -- nice, very very nice!!!

The staff is extremely efficient and friendly. Wait times are very good!…read moreTeam, keep up the great work!

After suffering from a concussion (due to falling in an icy parking lot), I was afraid that my…read morevision had been affected. My husband recommended Dr.Savitt and I am so glad he did! They gave me a thorough examination and Dr. Savitt took the time to explain very well the reasons for some of my symptoms. I did not feel rushed or made to feel that my concerns were not important. He even took the time to re-check the vision tests to make sure. Gina helped me find glasses and another tech came over to help me make a decision on which classes looked best! Why do I always go to pick out glasses by myself? So they really helped me decide. Gina also was very thorough- making sure of the fit of the lens on my eyes. I just think she was very professional, and again, she did not rush me and was very nice to work with! I can't wait for my glasses to come in! I highly recommend Dr. Savitt - he made me feel like his diagnosis was on point and and I trust his expertise.

I was new to the area about 3 years ago and needed to find a new eye doctor. When I came across…read moreSavitt's Optometry I knew I found my place! The entire office is professional, personable, and really go above and beyond to get you what you need. My fiance and I both go here now and absolutely love it! Highly recommend!

Dr. Thatcher and Angela took such great care of me! The office is very nice and they have a great…read moreselection of frames. I would recommend them to anyone! My eye exam was easy and pain free. Thank you!

The best optometrist in the city! I am absolutely blown away by their kindness and professionalism…read more Both Dr. Thatcher and Angela were incredibly wonderful in taking care of my acute concern today, and they made me feel welcome and comfortable. I'm so grateful for their help. If you have any eye concerns, simply want a checkup and prescription update, or want some fashionable new glasses, this is the place to go!