Read me first. Dr. Ice recently took over this business from a well-known and reputable retiring…read moreOphthalmologist. She is also located in Madison, Oh. I went to the office on June, 10,2021 The outcome of the visit, The office person demanded $20.00 before the exam. even though I informed her in front of dr. Ice I had complete Insurance coverage. I gave her a cash twenty-dollar bill Dr. Ice said I Need cataract surgery, which could cost up to $800.00 more per eye because I had Lasik surgery to correct my vision 18 years ago. I was also informed my vision changed but was refused a Rx.for the change. and that I had bleeders in my retina. I did not get a requested copy of her report to this day and neither has my new Ophthalmologist. I went to the Cleveland Clinic Cole eye institute on July 2, 2021, and was told eye surgery was not needed as I only have the beginning of Cataracts. and eye drops could correct my dry eye problem. No bleeders! Thank goodness I went for the second opinion. My Insurance Company has been informed, as will the A.M.A. and B.B.B.

I am a long time patient of the good doctor and his staff. They are cordial and professional, and…read morealways have the latest technology to assure that your eyes are healthy, and that you will leave with the best vision possible. Would give more stars if they were available!

Amazing customer service. Friendly staff. I haven't been to the eye doctors in about 8 years. The…read moreladies at the front desk were beyond nice. They made me feel comfortable and got everything correct with the billing (wahoo!). The doctor was super nice and not pushy. Will go back to for my next exam.

When lived in Chesterland, Ohio. Doctor Bello was my eye doctor. I wore glasses most of my life…read moreuntil he did my Cataract surgery and since then, I don't need glasses. I move from Ohio to Florida almost 10 years ago and still don't need to wear glasses. Thanks Doc, next time you're in Florida and near The Villages, call me.

From the owner: Dr. Victor Bello is an experienced, board certified Ophthalmologist who specializes in Cataracts,…read moreGlaucoma, Diabetic Eye Exams and general eye examination and treatment.

Dr. Christopher Daughtery is the best!! I have seen him 3 times now for eye concerns and he takes…read morethe time to listen and make sure you're comfortable while he is examining the eyes. Staff is also great! I really appreciate them getting me an appointment last minute as I had an issue with my contacts. I would recommend coming here for any eye appointments. Also the fish in the waiting area are fun to look at!

From the owner: Specializing in: - Physicians & Surgeons, Ophthalmologyread more

My eye/vision exam was very comprehensive. The doctor took time to answer my questions and discuss…read moremy concerns. Selecting new glasses was a very enjoyable experience with Lisa.

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

First, they could not get my prescription right. I filed for a refund in April! Still waiting!…read morethere is finally a deposit pending, but that has been a week already. so much for a refund within 30 days. they should have said 3 months.

I've been going to this location for years now. Even though it seems that they have a high turnover…read moreand I never see the same optometrist or employees there, I'm usually treated great. Today I had an exceptionally long wait time, about 45 mins. It didn't seem that busy, so I'm a bit stumped. My eye exam was pretty thorough, the optometrist was nice, but I felt rushed and left hanging. I wasn't exactly told that my visit was done, leaving me feeling kind of puzzled. Maybe it was just me? I also saw a lot of the staff members looking bored and gossiping about other customers, which is a big turn off. (Like, hey, hello? I'm sitting here by the desk/reception area waiting for my appointment, I CAN hear every single word you're saying! That's super unprofessional, bitching about bad customers on the sales floor!) But, I digress... So, meh...it's not the worst place I've ever been to, but certainly not the best. It seems that some of the staff need to brush up on their Do's and Dont's of retail etiquette.The receptionists were really nice though. Would I recommend this place? I suppose, if you don't have super high expectations or you're in a pinch.