Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more

If I could give these incompetent people a negative star I would. Tried to get my mother in law…read morescheduled for double cataract surgery and their scheduling procedure is so complicated for even their own front office staff to do properly , First they told me, my mother-in-law needed to be put on 3 different schedules. I will admit I had to reschedule first eval appointment to due conflict in work schedules since I'm a business owner, so I call to reschedule and from there my nightmare began.... I scheduled an appointment, got a text to confirm. 3 hours later, a text pops up for a different date and time. I call to ask what was going on and to confirm which date was correct and I was met with rude, condescending responses, their answers kept changing with repeated questions, I was told she needed 3 appointments, then the next person I talked to said no, only 2 appointments needed then acted like the other lady never told me 3 appointments were needed. Did admit their fault but never gave me one apology so All I asked for from that moment on.... Was to stop talking(because the more they spoke the more confused the process became) and to just schedule the appointment. The office manager Kept saying I'm trying to, she is trying to but you..... putting the blame on me... again I said let's get past the point of conversation since you just keep going back into the conflict instead of a resolution just to try to prove your point even after you admitted fault. again please let's agree to disagree and just schedule my 79 year old, mentally handicapped mother in law her appointment....To which I was seriously told at this point, knowing the mistakes were on their scheduling practices that they will not see her at all at this point!!!!!! I was so distraught by this point I'm in tears, and feeling beyond overwhelmed, felt not heard or respected so I get yet another referral to a different office, different doctor to find out that these caddy, unprofessional, rude, incompetent front office staff literally informed the new referral office I was a problem to deal with and to not schedule me with them either....IM PRETTY SURE THAT IS ILLEGAL AND A HIPPA VIOLATION if I ever saw one. So screw you.... I wouldn't let a rat be seen here. Absolutely disgusting behavior and I'm now waiting to hear back to a complaint I filed with the Ohio Medical Board!!!! I have actually been in the medical administration field for over 10 years and I have never come across more unprofessional, caddy girls... not women because grown professionals don't act like this. craziest part I wasn't even the patient... i am a full time caregiver to my mother in law which is beyond challenging most days without adding such nonsense. I was only scheduling then someone else was to take her to the appointment... beyond wild!!!!! I thought to check a completely different area more than 45 minutes in the opposite direction of your office so you couldn't black ball me again from trying to get care for my mother in law. and was scheduled within 5 minutes, with lighthearted conversation and questions answered with manners and respect.... You need to hire an entire new front office staff, and your office manager is not any better! A lot of the reviews say the same things about how horrible front staff is... I will make sure to tell everyone I know not to go here!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts.

Amazing staff. Very knowledgeable and kind. Made me and my kids feel right at home. Will return…read morefor all our eye care needs.

I had a great experience at the LensCrafters at the Mentor Mall. first of all I had my examine…read moredone at their eye clinic in the back by Dr Pierman. such a very professional doctor and listens to you. I purchased my glasses at Lenscafters the Manager Christina took care I would rate her on a scale 1-10 10+. thank for for a very professional experiences.

My wife and I love this place. The Assistant Store Manger, Christina, has taken such GREAT care of…read moreus each time we have been here. This is our eye care company and this is the location we choose to do our business with. Christina is a large part of this decision. Thank you Christina and thank you LensCrafters of Mentor. We love you guys!

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

long time customer that will never come back.. Office manager codes the " contact lense"…read moreexamination as an up charge that is not covered by most insurances.Then advised me if I were getting lenses every thing would have been covered. a bunch of malarkey and they should be ashamed of themselves.. Save yourself the headache and take your business to a more professional, competent business that does not rip you off for their own benefit. and no need to discuss your concerns to the office manager, she just repeats herself like you didn't hear her the 1st time. since they are a privately owned business with no corporate compliance to adhere to, they are very comfortable doing what they want. the office manager proceeded to walk away from me while I was still questioning her about my up-charges and locked the door and turned off the lights behind the desk yet sat back there advising they are on lunch from 1-2 pm... How rude and very unprofessional. I will be looking into reporting this company for their coding tactics. Every case is not the same and should be treated accordingly.

I've been a patient for years. This is a friendly, professional and efficient office. I enjoy…read morevisiting them. I come in once or twice a year for my exams and to order contact lenses.

Not only was the eye doctor late for work, but they kept pressuring me to get some retinal scan,…read morethat I did not want. I can safely say that I have never walked out on an eye exam before in my life. I will never go back to this place again.

I arrived in the room with food bags on the chair and the table. Okay moving on, I was then…read morelectured about diabetes in the eyes (as there was a 20 oz of Mt. Dew sitting on the counter from dinner) I don't drink pop. So I declined the dilation of my eyes, and kept telling me how important is was. I then said "Okay let's do the picture scan." He said no it's okay another time. I told him I'd like to wear contacts for summer but I have dry eyes and he said I can't do contacts. That's funny because other eye doctors have told me to use drops. I then proceeded to the exam part of this, he told me to read the bottom line, I told him I could not see what it said. He said try again. Again I can not read it. So he moves on to another slide. Again read the bottom line, I could not. Some how we concluded the evaluation, and I get my prescription which seems waaaaayyyy over then what I currently have. I did not order a pair of glasses as I want a second opinion. My husband went a week later and he was told he didn't need glasses but only for reading purposes. Well he can't see without glasses so yes he needs them. This new eye doctor does not seem to know what to do..

Trip Review : Comics and Friends - Great Lakes Mall - Mentor Ohio…read more Extremely efficient. A great description of this shop. John has everything organized so they use all the space. The new comics are displayed display well at the back of the store surrounded by the more recent books and then the nice selection of back issues. The area around the counter has the cool collectibles, some statues and other goodies. I like the old collectible comic related drinking glasses. Then you resurface into the shelving of Manga, graphic novels, toys and Funkos. Up front there are some display cases full of older collectible comics and a rack of t-shirts. Check out the pics. I was talking to one of the employees and they said that they have six local writers/artists/creators coming in for free comic book day this Saturday and John will have his convention stock broken out and set up. His convention stock is amazing for silver age and golden age and key comics ! Be sure to stop out to the mall and say hi to John and his crew and thank ls to Comics and Friends again for all the support for Neo ComicCon

located in the corner inside of great lakes mall, a great place for anyone. they have a good…read moreselection of back-issues and the staff are always so friendly.

Doctor was good the desk people don't answer calls and suck overall good place if you have Medicaidread more

I always have a great visit from the staff and Doctor's, never a bad visit, been going to them for…read more6yrs now.

I am a long time patient of the good doctor and his staff. They are cordial and professional, and…read morealways have the latest technology to assure that your eyes are healthy, and that you will leave with the best vision possible. Would give more stars if they were available!

Amazing customer service. Friendly staff. I haven't been to the eye doctors in about 8 years. The…read moreladies at the front desk were beyond nice. They made me feel comfortable and got everything correct with the billing (wahoo!). The doctor was super nice and not pushy. Will go back to for my next exam.

I have been going to Dr. Q. since 2008. He is simply the best. Fast, efficient, accurate, and…read morecompassionate. He also never tires of instructing the customer on any aspect of eye health/ vision needs, etc. Highly recommended. He also purchased a digital machine which takes detailed pictures of the eye, leading to a very nuanced, accurate indication of eye health. His prices are modest and affordable.

From the owner: Dr Qotaynah's number one priority is providing quality vision care to the Mentor community. His…read moreoffice has very knowledgeable doctors and a friendly staff dedicated to fulfilling all of your eye care needs including: comprehensive eye exams, contact lens fitting, surgical consultations for Lasik and Cataracts, eye disease treatment (i.e. red eye, foreign body removal & Diabetic exam), emergency care, and caring for some of the more complicated cases that others might have given up on. In addition, he is well established with opthalmologist in the surrounding areas if the need arises for special testing or surgery.