Recently I had to change eye doctors due to change in insurance carrier…read more Called the office couple of days prior to making appointment. I had a choice of two nearby locations- Mentor and Painesville to see Dr.Kane. Reasons for choosing his practice were 1-very good reviews and 2- that Dr.Kane had graduated one of the top Optometry schools, Indiana University in Bloomington. Not only I also graduated from IU, but my long time eye doctor in Tallahassee, Fl., Dr.Allan Dean, O.D was a grad of IU and I had excellent care over 2-decades.. I found the staff working with Dr.Kane very professional and helpful. Dr.Kane took his time to explain the current condition of my eye and was very helpful in all aspects. I would highly recommend Dr.Kane and the Family EyeCare Clinic.

Amazing staff. Very knowledgeable and kind. Made me and my kids feel right at home. Will return…read morefor all our eye care needs.

If I could give these incompetent people a negative star I would. Tried to get my mother in law…read morescheduled for double cataract surgery and their scheduling procedure is so complicated for even their own front office staff to do properly , First they told me, my mother-in-law needed to be put on 3 different schedules. I will admit I had to reschedule first eval appointment to due conflict in work schedules since I'm a business owner, so I call to reschedule and from there my nightmare began.... I scheduled an appointment, got a text to confirm. 3 hours later, a text pops up for a different date and time. I call to ask what was going on and to confirm which date was correct and I was met with rude, condescending responses, their answers kept changing with repeated questions, I was told she needed 3 appointments, then the next person I talked to said no, only 2 appointments needed then acted like the other lady never told me 3 appointments were needed. Did admit their fault but never gave me one apology so All I asked for from that moment on.... Was to stop talking(because the more they spoke the more confused the process became) and to just schedule the appointment. The office manager Kept saying I'm trying to, she is trying to but you..... putting the blame on me... again I said let's get past the point of conversation since you just keep going back into the conflict instead of a resolution just to try to prove your point even after you admitted fault. again please let's agree to disagree and just schedule my 79 year old, mentally handicapped mother in law her appointment....To which I was seriously told at this point, knowing the mistakes were on their scheduling practices that they will not see her at all at this point!!!!!! I was so distraught by this point I'm in tears, and feeling beyond overwhelmed, felt not heard or respected so I get yet another referral to a different office, different doctor to find out that these caddy, unprofessional, rude, incompetent front office staff literally informed the new referral office I was a problem to deal with and to not schedule me with them either....IM PRETTY SURE THAT IS ILLEGAL AND A HIPPA VIOLATION if I ever saw one. So screw you.... I wouldn't let a rat be seen here. Absolutely disgusting behavior and I'm now waiting to hear back to a complaint I filed with the Ohio Medical Board!!!! I have actually been in the medical administration field for over 10 years and I have never come across more unprofessional, caddy girls... not women because grown professionals don't act like this. craziest part I wasn't even the patient... i am a full time caregiver to my mother in law which is beyond challenging most days without adding such nonsense. I was only scheduling then someone else was to take her to the appointment... beyond wild!!!!! I thought to check a completely different area more than 45 minutes in the opposite direction of your office so you couldn't black ball me again from trying to get care for my mother in law. and was scheduled within 5 minutes, with lighthearted conversation and questions answered with manners and respect.... You need to hire an entire new front office staff, and your office manager is not any better! A lot of the reviews say the same things about how horrible front staff is... I will make sure to tell everyone I know not to go here!

Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more

The staff is extremely efficient and friendly. Wait times are very good!…read moreTeam, keep up the great work!

I have a strong prescription and my new glasses are perfect. Dr Bozic gave me the best exam I have…read moreever had. Staff is great. They were very helpful picking out my new frames and thoroughly explained my lens options. I also received a 30% discount for being self pay without insurance. Highly recommend and will be a returning customer.

I am a long time patient of the good doctor and his staff. They are cordial and professional, and…read morealways have the latest technology to assure that your eyes are healthy, and that you will leave with the best vision possible. Would give more stars if they were available!

Amazing customer service. Friendly staff. I haven't been to the eye doctors in about 8 years. The…read moreladies at the front desk were beyond nice. They made me feel comfortable and got everything correct with the billing (wahoo!). The doctor was super nice and not pushy. Will go back to for my next exam.

Dr Bozic is great !! he is very thorough and takes his time making sure all is well. his staff is…read morejust as competent. five stars from me.

I've been to this office four times now, and I've always received prompt, courteous, knowledgable…read moreservice from the front desk staff. Dr. Bozic is very professional and I trust him with my eyes, which says a lot! I would recommend this business.

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts. -Laura G. Willoughby, OH

I got a pair of glasses (bifocal with transitional lenses) from Family EyeCare Clinic in Mentor and…read morehated them, and decided to return them under their 30-day full refund guarantee. When I asked about the refund difference between a simple pair for distance only, they said I wouldn't get any refund because they were 'remaking' the glasses, even though the 2nd pair would be considerably cheaper. So, I returned the original pair for a full $535 refund and will get a pair of glasses elsewhere. The manager didn't blink, she didn't care, didn't try to keep me as a new customer and I walked out happy. I liked the doctor and support staff, but I'm always a bit suspect when the retail optician office sell glasses is inside the eye doctor's office. All of their focuses on makin g money selling glasses, not keeping customers happy.

I feel the staff are very rude, except for Erika. When I called to schedule an appointment I…read moreexplained what I needed for my special needs daughter. Erika listened to my problem from a previous eye doctor. I then spoke to someone who books appointments and made me aware that I have to pay $75 because I was charged an actual appointment even though the last place was unsuccessful of getting a prescription for my daughter. Anyway, the doctor looks at the paperwork and says "Not sure why we're doing this appointment." Right in front of me, I kept my cool as I wanted a new prescription for her. We were back in the exam room, and I'm trying to explain to the doctor (as I was trying to address his rude comment) why I scheduled this appointment. While I was talking my daughter was answering the questions he quickly cut me off so he could hear her answers. Needless to say he's very rude, the greetings are off-putting and not much communication only between the staff. Erika then proceeded to do measurements for my daughter's new glasses. I called the next day to see if I could order another pair of glasses for her and was told I was not able to with my insurance. Which in the past I was able to buy 1 get 2 free but that might have been that location. I will not go back!

Optical techs not well versed in adjustments; needed to return on a repeat basis for discomfort…read moreissues. While frames seem fairly priced, lenses and add ons make purchasing glasses here expensive. Techs won't greet incoming customers, preferring to stay seated behind the front desk, making patients feel as though inconveniencing staff; we found this unprofessional and rude. A non genuine, uncaring atmosphere.

Trying to schedule my mother in law an appointment for double cataract surgery, where I preceded to…read moretell the front desk I had trouble trying to schedule with OPI in Mentor, and I got a new referral for Kellis. In the midst of trying to get a date scheduled, she puts me on hold...for about 5-7 minutes to where she gets back on the phone and says their computer went down and can't schedule my mother in law because of downed computers. I said okay that's fine. When they come back up please just schedule my mother in law your first available appointment no matter when and I would get her there. She says okay no problem. I get no call back, so next day I call back to which I'm told they will not schedule my mother in law and my only option was to be sent to the office manager to know why?!?!? I'm not stupid.... The first call was her putting me on hold to call OPI to figure out what why it was so hard to schedule and I got black balled from scheduling with them.... How insanely unprofessional and actually illegal... HIPPA VIOLATION if I ever saw one... I wasn't even going to be the patient, I am my mother in law's caregiver so I schedule ALL her medical appointments...mind you with no problem! I filed a complaint with the Medical Board. Bunch of caddy, unprofessional people. Wouldn't trust them to do anything... don't go here! Ended up going 45 minutes in the opposite direction and was able to schedule her within 5 minutes with manners, respect and professionalism.

Great staff and doctors. Friendly and knowledgeable. Never have to wait long in waiting room…read more Caring.

I was new to the area about 3 years ago and needed to find a new eye doctor. When I came across…read moreSavitt's Optometry I knew I found my place! The entire office is professional, personable, and really go above and beyond to get you what you need. My fiance and I both go here now and absolutely love it! Highly recommend!

After suffering from a concussion (due to falling in an icy parking lot), I was afraid that my…read morevision had been affected. My husband recommended Dr.Savitt and I am so glad he did! They gave me a thorough examination and Dr. Savitt took the time to explain very well the reasons for some of my symptoms. I did not feel rushed or made to feel that my concerns were not important. He even took the time to re-check the vision tests to make sure. Gina helped me find glasses and another tech came over to help me make a decision on which classes looked best! Why do I always go to pick out glasses by myself? So they really helped me decide. Gina also was very thorough- making sure of the fit of the lens on my eyes. I just think she was very professional, and again, she did not rush me and was very nice to work with! I can't wait for my glasses to come in! I highly recommend Dr. Savitt - he made me feel like his diagnosis was on point and and I trust his expertise.

Doctor was good the desk people don't answer calls and suck overall good place if you have Medicaidread more

I always have a great visit from the staff and Doctor's, never a bad visit, been going to them for…read more6yrs now.