Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more

From the owner: Ophthalmic Physicians Incorporated, based in Mentor, OH, specializes in a wide range of eye care…read moreservices including cataract surgery, LASIK eye surgery, PRK eye surgery, ICL, RLE, IPL treatments, and glaucoma surgery. Our dedicated team of professionals is committed to providing top-notch care and innovative solutions to enhance the vision and overall eye health of our patients. With a focus on advanced techniques and personalized treatment plans tailored to individual needs, we ensure the highest level of expertise throughout every step of the process. Experience exceptional eye care at Ophthalmic Physicians Incorporated today.

I've had excellent visits here. Both Dr. Kane and Lesa, who helped with my frame order, were…read morefriendly, knowledgeable and helpful. Both made me feel cared for. I highly recommend Family EyeCare Clinic.

I feel the staff are very rude, except for Erika. When I called to schedule an appointment I…read moreexplained what I needed for my special needs daughter. Erika listened to my problem from a previous eye doctor. I then spoke to someone who books appointments and made me aware that I have to pay $75 because I was charged an actual appointment even though the last place was unsuccessful of getting a prescription for my daughter. Anyway, the doctor looks at the paperwork and says "Not sure why we're doing this appointment." Right in front of me, I kept my cool as I wanted a new prescription for her. We were back in the exam room, and I'm trying to explain to the doctor (as I was trying to address his rude comment) why I scheduled this appointment. While I was talking my daughter was answering the questions he quickly cut me off so he could hear her answers. Needless to say he's very rude, the greetings are off-putting and not much communication only between the staff. Erika then proceeded to do measurements for my daughter's new glasses. I called the next day to see if I could order another pair of glasses for her and was told I was not able to with my insurance. Which in the past I was able to buy 1 get 2 free but that might have been that location. I will not go back!

Optical techs not well versed in adjustments; needed to return on a repeat basis for discomfort…read moreissues. While frames seem fairly priced, lenses and add ons make purchasing glasses here expensive. Techs won't greet incoming customers, preferring to stay seated behind the front desk, making patients feel as though inconveniencing staff; we found this unprofessional and rude. A non genuine, uncaring atmosphere.

First, the staff who greeted me were very friendly!…read more I bought these sunglasses there, which I LOVE and get a TON of compliments on! I will always have polarized lenses, they are amazing-seriously. On top of being awesome, Dr. Perko gave me a very comprehensive exam. Totally recommend and should go!.

I went to Dr P for years before moving to Tampa. I have not found a place with a collection of fun…read morefunky glasses that even comes close since I've moved three years ago! Besides, everyone there is super nice. Check them out.

I was extremely taken back today when we went in for my husbands consultation for eye surgery…read more Because of the corno virus, only one person is allowed in. No exceptions. My husband is deaf in one ear and cannot hear good in the other, and they would not let me in at all to help him understand what this surgery would be about. I go in on all of his appts because of his hearing, so one of us has a full understanding of what it entails. And before us they took in a very old lady by herself with a walker, and you can tell she did not have all her facilities, while her daughter kept saying " I need to go in with her" " Please". She could not go in. It is obvious that these are not compassionate doctors. It is a sad statement. No other Dr. has ever done this is us. I understand the need for safety - but some things have gone overboard

called to get an appointment and the person who answered the phone was rude NO WONDER YOUR CLOSINGread more

Today I had my eye appt. Where is spent just shy of $1000 to get my updated contact prescription,…read moreand a years worth of contacts. During my exam (which was very good and thorough, Hartman does a great job) I asked for my pupillary distance so that I could order my glasses online, and my doctor said that I could get my PD taken when checking out up front. I go to check out and ask for my PD, when they tell me that they aren't allowed to give that out. I thought they were joking at first, but they really refused to give me my own medical information. Obviously so that I'm forced to buy glasses through them, which I refuse to do. It appears that if I'm not buying my glasses through them, Clarkson eye care would rather have me get an unreliable measurement on my own. Very disappointed by this. I just want to order a cheap pair of glasses for when contacts aren't an option. If I can help it, I will NOT be returning to Clarkson eye care, as I refuse to support a business that is clearly not in my best interest. You'd think after spending $1000 they would be willing to give me my PD. Hell, before today, I would've thought withholding my medical information such as my PD would be ILLEGAL. screw you Clarkson, you ruined my day.

I am a long time patient of the good doctor and his staff. They are cordial and professional, and…read morealways have the latest technology to assure that your eyes are healthy, and that you will leave with the best vision possible. Would give more stars if they were available!

Amazing customer service. Friendly staff. I haven't been to the eye doctors in about 8 years. The…read moreladies at the front desk were beyond nice. They made me feel comfortable and got everything correct with the billing (wahoo!). The doctor was super nice and not pushy. Will go back to for my next exam.

If I could give zero stars, I would. I was a new patient and had also scheduled appointments for my…read moretwo children. When I arrived at the office for my appointment, I stood in the waiting room (with no one else present). The women behind the desk were talking about a jury duty summons. One woman glanced at me, then turned back to continue the conversation. The second woman also looked at me but didn't acknowledge my presence. After waiting a moment, I politely said, "Excuse me." The first woman responded, "Are you the 11 o'clock?" I confirmed, and she immediately returned to talking about her jury duty. At this point, I was stunned by the complete lack of customer service. I told them I was a new patient and had been completely ignored. I asked if their personal conversation could wait, considering I was here for an appointment. The first woman responded that it wasn't a personal conversation, but rather about her jury duty summons. I expressed that, to me, it was still a personal conversation, and I was there for an appointment -- not to be disregarded. She then stated, "Well, if I'm on jury duty for three weeks, this office is closed." I asked if she was the office manager, to which she replied, "No, I'm the DOCTOR." I was absolutely floored that the DOCTOR would treat a new patient with such disregard. There was no apology for her rude behavior. I told her that if the office would be closed for three weeks, perhaps it should stay closed if this was how new patients were treated. I then asked her to cancel both my appointment and my children's appointments, and I left. The second woman remained silent, though I could tell she seemed uncomfortable and perhaps wanted to intervene, as she nervously smiled while standing in the doorway. It's difficult to trust "Dr." Mahaffey with your eyes when she can't even seem to notice the people right in front of her. By the way, Dr. Mahaffey, you likely won't have to worry about jury duty if you claim hardship, considering you own your own business. I truly hope others have a better experience, but I won't be returning. I wanted to support a local business, but Dr. Mahaffey could definitely benefit from some customer service training to improve the patient experience.