Even with an extremely early appointment, Jenn at the front desk was smiling and efficient…read more Danielle in Pre-Op was very calming and made me feel relaxed. And Dr. Craven took great care of me, as he has for about 30 years. Great staff, comfortable waiting room and easy to park. Many thanks!

I ordered glasses and they told me they would be ready in about two weeks. It's now been almlost 6…read moreweeks and I still haven't received my glasses! Never again!!!

It's hard to rate someone who takes a knife to your eye with 5 stars, but that's what I have to do…read more I needed to have a cataract removed. This isn't what anyone wants to hear or deal with. Really! But, if you have to have such a surgery, I can't recommend highly enough using Dr. Salamon. His office staff is wonderful. Both the doctor and his staff answered all of my questions and assuaged any fears that I might have had. Although this is a very routine procedure, it's a bit scary. But Dr. Salamon and his staff made this a very positive experience for me. And . . . my vision is so much better now!

All the doctors are top notch. My family sees several different ones here. Thorough and caring…read more What more can you say. This visit was an emergency for mom and Dr Zielinski was very good. Mom is hard of hearing and losing her sight. This time she experienced sharp pain in her failing eye. Nicely and efficiently resolved with some Motrin drops for the eye. And an order to stay hydrated.

Very nice doctors but horrible time management. Waited 70+ from my appointment time to even see a…read moredoctor, took them 25 mins to put me in their system after I had just relayed all my info to them when I booked my appointment. The actual doctors and nurses are great but I can't go somewhere that is this disrespectful of their patients time.

The OLD receptionist with the long gray hair, skinny, with glasses is quite rude and…read moreunprofessional! She along with the red-head that was at the front desk made a nasty comment in regards to a paying customer about their appearance and the word that came from the red/heads mouth was ,"Ew!" Totally uncalled for! I didn't want to make a scene so me taking the high rode i've decided to leave a review, I feel these two should face disciplinary actions for displaying poor services which was a result of me having a poor experience!

How on earth this Eye Center receives such high remarks and stars on Google is beyond me. This is…read morethe worst Medical Center EVER! Here's why I think so: 1. Far too many clients/patients to doctor ratio. 2. Dr. Loizos and Dr. Bedell were more than 45 minutes to an hour late for each appointment my wife was scheduled to attend. 3. There is absolutely no customer/patient follow up. This is very alarming for cataract surgery is pretty serious business. We are talking about a person's eyesight for goodness sake. 4. Dr. Loizos seemed to fumble his way through my wife's procedures, kind of guessing what to do next. 5. Dr. Bedell has excellent patient care, but is hesitant to do anything and seems incompetent at times. 6. My wife never received the results she was looking for. No, we don't wanna go back and have them fix her eyes again for we have lost faith and confidence In their abilities. 7. This facility takes advantage of elderly people and has them waiting around all day!! Please reread item number 1. 8. The receptionists are rude and crude. 9. The facility itself is dated. Old equipment, old computers, old bathrooms. Just plain old. Not too sure what you're doing with all of the patient's money. 10. Hate is a strong word. I hated having my wife treated here! 11. No one in the entire organization returns for calls or answers the phone. Often times you are put on Terminal hold. I've nicknamed it, the phone tree of death. 12. If you read all through this and you still want to use Fairview Park Eye Center, good luck!!

If I could give these incompetent people a negative star I would. Tried to get my mother in law…read morescheduled for double cataract surgery and their scheduling procedure is so complicated for even their own front office staff to do properly , First they told me, my mother-in-law needed to be put on 3 different schedules. I will admit I had to reschedule first eval appointment to due conflict in work schedules since I'm a business owner, so I call to reschedule and from there my nightmare began.... I scheduled an appointment, got a text to confirm. 3 hours later, a text pops up for a different date and time. I call to ask what was going on and to confirm which date was correct and I was met with rude, condescending responses, their answers kept changing with repeated questions, I was told she needed 3 appointments, then the next person I talked to said no, only 2 appointments needed then acted like the other lady never told me 3 appointments were needed. Did admit their fault but never gave me one apology so All I asked for from that moment on.... Was to stop talking(because the more they spoke the more confused the process became) and to just schedule the appointment. The office manager Kept saying I'm trying to, she is trying to but you..... putting the blame on me... again I said let's get past the point of conversation since you just keep going back into the conflict instead of a resolution just to try to prove your point even after you admitted fault. again please let's agree to disagree and just schedule my 79 year old, mentally handicapped mother in law her appointment....To which I was seriously told at this point, knowing the mistakes were on their scheduling practices that they will not see her at all at this point!!!!!! I was so distraught by this point I'm in tears, and feeling beyond overwhelmed, felt not heard or respected so I get yet another referral to a different office, different doctor to find out that these caddy, unprofessional, rude, incompetent front office staff literally informed the new referral office I was a problem to deal with and to not schedule me with them either....IM PRETTY SURE THAT IS ILLEGAL AND A HIPPA VIOLATION if I ever saw one. So screw you.... I wouldn't let a rat be seen here. Absolutely disgusting behavior and I'm now waiting to hear back to a complaint I filed with the Ohio Medical Board!!!! I have actually been in the medical administration field for over 10 years and I have never come across more unprofessional, caddy girls... not women because grown professionals don't act like this. craziest part I wasn't even the patient... i am a full time caregiver to my mother in law which is beyond challenging most days without adding such nonsense. I was only scheduling then someone else was to take her to the appointment... beyond wild!!!!! I thought to check a completely different area more than 45 minutes in the opposite direction of your office so you couldn't black ball me again from trying to get care for my mother in law. and was scheduled within 5 minutes, with lighthearted conversation and questions answered with manners and respect.... You need to hire an entire new front office staff, and your office manager is not any better! A lot of the reviews say the same things about how horrible front staff is... I will make sure to tell everyone I know not to go here!

Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more

thomas pattison here...please excuse the large print and errors as i have no left eye and my right…read moreeye has a little eye vision... here is my story... .. i worked in media news all my life and over a year ago i had some trouble with vision and ended up at cole eye institute in beachwood with a doctor sood... i was told i had glaucoma but my vision in both eyes at the time was still 20-20 and my eye pressure was about 20 in both eyes... doc sood talked me into doing a surgery which was to be a easy one to lower the pressure even more in my left eye... the surgery happened and doc sood also took out my cataract... the surgery had a bad result.... my pressure went way up and not down in that eye and they eye would not open... i was in pain and the eye would drip like a faucet... the doctor said it would take six months to a year to heal and that time came and went and i still was in pain and the eye would not open... doc sood gave up and sent me downtown and said they have better ways to treat me there.... i met a doc petkovsek and he was great... i liked him right from the start.... he also sent me to a cornea doc tohave him look at it and he did and said the eye was damaged too much but i needed to get the pressure down in the left eye as it was dangerous... doc petkovsek then said he was going to do another surgery on the left eye and try and get the pressure down and he did it and it did not come down and he repeated yet another surgery months later and this time it worked and the eye pressure came down... the problem was the eye was still shut and dripped like a faucet and was still in pain.... the doc said give it time six months to a year to heal and then he would get the eye opened via surgery... a year went by and i still had no left eye and had to hire help to drive me everywhere and help me in the home as i now had only one eye that had poor vision. ... i am paying out a small fortune to helpers due to what doc sood did to me... i went hunting for financial and medical insurance help and found none... i went to the sight center to help me and they failed me... got seriously depressed and lost the ability to do tv s[pecials or anything. close to a year later doc petkovsek sent me to another doc to open the eye finally and i went and saw him four months later and he refused to open the eye as he said the damage to my left eye was great and it would not work with my right eye ... i left even more depressed... doc petkovsek did not give up and he had another idea he had to get the left eye working with the right eye and would try prism glasses... i then waited agian for this appointment with a prism doctor and i saw her and she said to me, what do you think i am, a miracle worker... i then set a appt with yet another prism doc and she at least did a little to see if it would help me... she said yes... i called and wrote the ceo of the clinic and the ombudsman and the head of cole eye and begged for help... no one helped me... no response from the ceo or the cole eye head but got a response from ombudsman who said she was going to try and get the money i spent for aids back and help put a team together... i never heard back from them again. then doc petkovsek was out for months ashis wife had a baby. i still have no left eye and it drips daily and is in pain... i went to the cleveland clinic physical therapy people and asked them to train me how to live blind and they said they had no ot people trained in vision training.... afterthe prisom people said it would help doc petkovsek sent me back to the eye lid surgeon who said no to me... his name is doc perry... he was booked for a year so i ended up seeing his wife who is the only other person at cole that does eye lid surgeries.... she said nothing but negative things and then walked out of the room... . i still think the world of doc petkovsek as he at least tried... all doctors are saying for me to go to another hospital to have them fix what the cleveland cole eye center did to me... i would think the cleveland clinic and cole eye center which i had put on a pedistal above all others would have the care, integrity and honor to try and fix what they broke..... i guess not.... on the positive i will also say the surgery staff for all the eye surgeries i had and cancer surgery is nothing short of spectacular.... tom pattison

Competent and caring describe Scott Pendergast. I know from first hand experience how scary an eye…read moreemergency can be to the entire family. Dr. Scott Pendergast from Retinal Associates is a Dr. that you can always rely on to act with the highest skill, professionalism and compassion.

I received my first pair of glasses in middle school from Dr. Jemiola when they were located in the…read morearcade! My children are all patients and I've never had a negative experience! The staff have been friendly and helpful with setting up follow ups for me and my family. Because it's downtown parking is always a challenge though. But it's always worth the drive!

I've been going here since my teen years and I'm approaching my mid 40s. Dr Jemiola and her staff…read morehas always been wonderful to me. I'd recommend her to anyone.