Sorry, there was no way to respond to your response so I had to start a new review. Thank you for…read moreacknowledging the frustration. But I'm not sure the point was understood. I work in healthcare and believe me - I understand delays. It was the lack of communication that frustrated me. Our appointment was for 10:15 AM and we were not seen till after noon. If we would've just been told at any point along the way that there was going to be a significant delay, we would've been fine. We might even have asked if we could go get something to eat and have you text us 15 minutes before the doctor would be back on schedule. I know surgeries or emergencies could delay things. That is a given and we know it. It is a lack of communication and consideration for our time that was the point of contention. Not the wait itself. If you're able to address that in a comment, rather than explain the typical delays in healthcare that would be very appreciated. We trust the doctors and want to stay with this practice, we would just like our time respected. Not one person told us there would be a significant delay. Two hours is very excessive. I had to rearrange my work schedule to attend the appointment because the first postop appointment was a "safety check" and they refused to answer any of my questions. I had to wait until this week to ask any questions of a doctor. The initial postop doctor refused to answer any questions.

So I haven't been a patient, nor will I be thanks to the rude and nasty gal who answered the phone…read morewhen I called to inquire about an appointment. And by the way, her name is Kim. When I asked twice about something she said because she mumbles so badly, she angrily retorted - I JUST SAID blah blah blah. So sad that the first impression is often the last.

The lorain office is a wonderful environment, between the caring staff and how thoughtful Dr…read more Miller was, the experience was an unforgettable one. I look forward to my next visit.

Dr. Michael Miller and his staff is excellent. Thank you for taking such good care of my father…read moreGeorge Meehan We can't thank you enough.

This office is terrible , they switched Drs on me with out telling me , and gave me a doctor who…read morewas unpleasant . I walked away from having procedure done there. They also billed my exam with added services not rendered , pay attention before you do anything with them .

Great place, Dr. Pendergast is awesome , they were referred by my annual Eye Doctor for special…read moreprocedures / treatments

I just want to thank Dr. Joseph Corney who operated on me and gave me my sight back in my right…read moreeye. I also want to thank Dr. Michele Showbert for referring me to Dr. Corney. I feel like I am myself again. God bless you all and thank you so much! -Rosa

Retina associates of cleveland literally saved my life... My job depends on my vision, I need my…read morejob to support my family... when my retina detached and I went blind, legally blind, the only thoughts I had was how am I going to support my family? Fortunately my doc referred me to Dr. Coney. He and his staff are simply amazing. He was to the point, calm and very patient w me. He prepared me for the worst and hoped for the best... it was a miracle I got my 20 20 back. I do have some blurriness up close but I am not going to whine... Dr. Coney and his staff saved my life and my family's...

Was referred to Dr Coney by my eye doctor. What a great experience from the time I entered the…read moreoffice till leaving. Dr Coney diagnosed my problem and scheduled surgery in a timely fashion. He answered all my questions and I felt assured seeing him was the best decision. Surgery was very successful. I would highly recommend Dr Coney to anyone with an eye problem.

REVIEW for Retina Associates in general: Excellent care for…read moresurgery in Fairview, and followup care in Lorain. The only reason I didn't give 5 stars is the billing part. I found nothing on website about financial assistance, and of course it isn't mentioned to patient. If you think you might qualify, ask ASAP and pay nothing until you request application for financial assistance. If they insist on payment, only pay $100. Check your statements very carefully.

I will never return to this place. I had Dr. Schartman and he was less than helpful. I wanted to…read moreknow about the drug he would be using to inject into my eye. He dismissively said that he did not have the time to talk me into the shot. Then he said get the shot or go blind. He then stormed out of the room. One of their supervisors came into the room and allowed me to question her. He then came back in to give me the shot. Again very dismissive. I saw him for maybe 5 minutes total. I ended up in the emergency room with a BP of 259/159. It took more than 6 hours to get it back to a reasonable reading. The fact that this is one of the side effects of this drug I had to look up on my own.

I never worry about my visits here because everybody treats me like family when I'm there! All the…read moreworkers are so sweet and have a sense of humor which makes visits more bearable. Highly recommend this place!

Terrible place for retina care. They over book, herd you through like cattle and could care less…read moreabout you waiting 2-3 hours to see the doctor who spends less then 5 minutes with you!

Scheduling less people at a time, an hour or two is a bit ridiculous, some surgeries don't take…read morethis long. Dr's I am sure value their time, patients time is just as important. Sad we have become cattle for profit.

If I could give these incompetent people a negative star I would. Tried to get my mother in law…read morescheduled for double cataract surgery and their scheduling procedure is so complicated for even their own front office staff to do properly , First they told me, my mother-in-law needed to be put on 3 different schedules. I will admit I had to reschedule first eval appointment to due conflict in work schedules since I'm a business owner, so I call to reschedule and from there my nightmare began.... I scheduled an appointment, got a text to confirm. 3 hours later, a text pops up for a different date and time. I call to ask what was going on and to confirm which date was correct and I was met with rude, condescending responses, their answers kept changing with repeated questions, I was told she needed 3 appointments, then the next person I talked to said no, only 2 appointments needed then acted like the other lady never told me 3 appointments were needed. Did admit their fault but never gave me one apology so All I asked for from that moment on.... Was to stop talking(because the more they spoke the more confused the process became) and to just schedule the appointment. The office manager Kept saying I'm trying to, she is trying to but you..... putting the blame on me... again I said let's get past the point of conversation since you just keep going back into the conflict instead of a resolution just to try to prove your point even after you admitted fault. again please let's agree to disagree and just schedule my 79 year old, mentally handicapped mother in law her appointment....To which I was seriously told at this point, knowing the mistakes were on their scheduling practices that they will not see her at all at this point!!!!!! I was so distraught by this point I'm in tears, and feeling beyond overwhelmed, felt not heard or respected so I get yet another referral to a different office, different doctor to find out that these caddy, unprofessional, rude, incompetent front office staff literally informed the new referral office I was a problem to deal with and to not schedule me with them either....IM PRETTY SURE THAT IS ILLEGAL AND A HIPPA VIOLATION if I ever saw one. So screw you.... I wouldn't let a rat be seen here. Absolutely disgusting behavior and I'm now waiting to hear back to a complaint I filed with the Ohio Medical Board!!!! I have actually been in the medical administration field for over 10 years and I have never come across more unprofessional, caddy girls... not women because grown professionals don't act like this. craziest part I wasn't even the patient... i am a full time caregiver to my mother in law which is beyond challenging most days without adding such nonsense. I was only scheduling then someone else was to take her to the appointment... beyond wild!!!!! I thought to check a completely different area more than 45 minutes in the opposite direction of your office so you couldn't black ball me again from trying to get care for my mother in law. and was scheduled within 5 minutes, with lighthearted conversation and questions answered with manners and respect.... You need to hire an entire new front office staff, and your office manager is not any better! A lot of the reviews say the same things about how horrible front staff is... I will make sure to tell everyone I know not to go here!

Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more