Going to have surgery tweaked. So professional and trustworthy. I feel comfortable and safe.read more

From the owner: Ophthalmic Physicians Incorporated, based in Mentor, OH, specializes in a wide range of eye care…read moreservices including cataract surgery, LASIK eye surgery, PRK eye surgery, ICL, RLE, IPL treatments, and glaucoma surgery. Our dedicated team of professionals is committed to providing top-notch care and innovative solutions to enhance the vision and overall eye health of our patients. With a focus on advanced techniques and personalized treatment plans tailored to individual needs, we ensure the highest level of expertise throughout every step of the process. Experience exceptional eye care at Ophthalmic Physicians Incorporated today.

Sorry, there was no way to respond to your response so I had to start a new review. Thank you for…read moreacknowledging the frustration. But I'm not sure the point was understood. I work in healthcare and believe me - I understand delays. It was the lack of communication that frustrated me. Our appointment was for 10:15 AM and we were not seen till after noon. If we would've just been told at any point along the way that there was going to be a significant delay, we would've been fine. We might even have asked if we could go get something to eat and have you text us 15 minutes before the doctor would be back on schedule. I know surgeries or emergencies could delay things. That is a given and we know it. It is a lack of communication and consideration for our time that was the point of contention. Not the wait itself. If you're able to address that in a comment, rather than explain the typical delays in healthcare that would be very appreciated. We trust the doctors and want to stay with this practice, we would just like our time respected. Not one person told us there would be a significant delay. Two hours is very excessive. I had to rearrange my work schedule to attend the appointment because the first postop appointment was a "safety check" and they refused to answer any of my questions. I had to wait until this week to ask any questions of a doctor. The initial postop doctor refused to answer any questions.

So I haven't been a patient, nor will I be thanks to the rude and nasty gal who answered the phone…read morewhen I called to inquire about an appointment. And by the way, her name is Kim. When I asked twice about something she said because she mumbles so badly, she angrily retorted - I JUST SAID blah blah blah. So sad that the first impression is often the last.

I was extremely taken back today when we went in for my husbands consultation for eye surgery…read more Because of the corno virus, only one person is allowed in. No exceptions. My husband is deaf in one ear and cannot hear good in the other, and they would not let me in at all to help him understand what this surgery would be about. I go in on all of his appts because of his hearing, so one of us has a full understanding of what it entails. And before us they took in a very old lady by herself with a walker, and you can tell she did not have all her facilities, while her daughter kept saying " I need to go in with her" " Please". She could not go in. It is obvious that these are not compassionate doctors. It is a sad statement. No other Dr. has ever done this is us. I understand the need for safety - but some things have gone overboard

Krista B. at the front desk is truly an amazing person to meet when you walk into the office or…read morecall with questions. She is knowledgeable, organized, and always on top of everything. She handles every situation quickly, professionally, and with a positive attitude, making the entire experience smooth and welcoming. She is a tremendous asset to the office, and her hard work and dedication deserve to be recognized. The office is fortunate to have her, and she certainly deserves a raise for her continued outstanding efforts.

Amazing staff. Very knowledgeable and kind. Made me and my kids feel right at home. Will return…read morefor all our eye care needs.