Bought a 9000$ 1998 ford mustang "everything new and ready too go" blew up not even 6 months later…read more due too after market oil gauge not put in properly it was duck taped and that's how they did it don't trust anyone here there unreliable and just scam artist in general. 0 stars if I could!

AJ (the owner) sold me a 2010 Ford escape with tires that appear to have good tread, but after…read moregetting my first oil change, the auto doctor in truckee informed that that not only was I sold a car with tires that are 9 years old, (which is illegal), but also the oil gasket was stripped by the last person to do the oil change (the dealership). After owning the car no less than two weeks, I was quoted $2,200 of work to be done, on a car I paid $20,000 for. I called AJ and he refused to make things right with replacing the oil gasket, and he wouldn't even offer to replace the tires. The only agreement we could come to was that we split the cost of tires, and he quoted me $300 to split the tires which I agreed. Today he called me, quoting me double, close to $600 for getting the tires, make me pay $600 for his mistake. I'm reporting them to the Better Business Bureau and I strongly advise anyone who reads this to avoid this business. Not only is the owner breaking the law by selling me a car with tires that are 9 years old, he endangered my and my families well being and safety, so he can make more of a profit. This man and business is unethical, avoid at all costs. I deeply regret buying a car from Budget Auto Sales.

WORST car dealer ever! Yes, there lot is not great, nor are there car selections... which should…read morehave been a RED FLAG for any car buyer. They sold me a LEMON. I've since been making payments on one of the worst vechiles I've ever owned. All while it sits in my driveway BROKEN. SCAM SCAM SCAM. They will fix up cars just long enough to last thru your test drive!!!! BUYER BEWARE!

My son filed a complain with BBB in Nevada about a problem on a jeep wrangler with problems not…read morereported at the time of the sale with any response from them yet since more than a month ago, so once they take care of it we will post their performance and how they take care of the customers, in the mean time be careful with them. Sep 05, 2014

Why did you already start a lien on my vehicle before I knew where it was at? Why did you tow it to…read moreSparks instead of Carson? Why did the first person I spoke with say that I needed my title? Why did the next say I didn't because it was registered to me? And the last one try to tell me I needed the title? Why did your driver shove the other person's bumper into the back seat of MY car, ripping and staining the interior? Why did you not respond to one single inquiry that I made online, since all I was trying to do was locate my car? All of these questions land on one answer, because you had the intent to sell my car, you are thieves. I may have been in an accident, and had I not smacked my head, I would not have let my car be towed by you, not when I have my own roadside assistance. But as soon as your driver saw that I started AND drove my car to the other side of the freeway, he stopped answering questions and providing me with information (like where it was going, it's on the slip was his answer, no surprise, it wasn't) because he, like you, knew that it would get maximum $ at auction. Hence the fast lien(in case I was able to get the car, you get to charge for that) and, wait for it, a SECOND charge for the filing for a lien. This company is ran by and staffed with half-wits and thieves at best. I know my next move, but I hope you get so much more than you deserve. You may tell yourselves that you're not that bad, good even. But deep down, you know what you all are, and what you all deserve. I just hope that I have the opportunity to give you some of it.

I had an excellent experience with Michael After a stressful situation.The driver handled…read moreeverything professionally, and made a stressful situation much easier. Outstanding service! Definitely Recommend. Thank you again Michael for your service. Outstanding Worker!

Was finally able to get out hands in a Corolla cross hybrid for the hubby. He was able to call…read morefirst thing Monday morning to inquire and the car was available. Next thing you know he is down at Carson Toyota without me test driving the car and putting a down payment to hold the car so we could go down Tuesday to finalize the purchase. Carson City toyota is amazing, John Paul, Toby and Darren were all great and made the experience easy. I was even able to buy a dash camera that they will install when the order comes in. We have purchased 4 cars in total from Carson City toyota and they have always been great about it and have always had awesome friendly service.

I made an appointment weeks ago for my scheduled routine maintenance. Today I would have my tires…read morerotated and an inspection check for my 5,000 miles. My appointment was at 12:15. I sat in the comfy chairs they provided in the open lounge. The waiting area has a television but the volume is so low I'm unable to hear the T.V. They also offer hot tea or coffee. It's now 2:00 and my name is on the screen as pending service. I'm curious why have an appointment time when your name goes into a que? A little frustrating! Nevertheless, it's been almost two hours and my car hasn't even been looked at to service! Something to consider if your vehicle needs to be serviced.

I own a '22 dodge 2500 Ram and for whatever reason, the DEF system goes haywire, only when I pass…read morethrough Carson Valley. Not the first time. Not wanting to be disabled in the middle of Nevada, I called and they said bring it in. The service advisor, Tom Koche, provided me with a shuttle;e ride to my hotel, and said we will figure it out. I feared being stuck for a a day longer than planned because they would be waiting for parts...). Tom called and said the DEF tank (inside sensor) was at fault, and they didn't have one in stock so he sent for one at a Reno dealership...told me my truck would be ready at the end of the day. I was impressed. Not only was my truck being repaired, but the communication was great. I have had poor experiences with other Chrysler dealerships, (I mean possible!) but this was by far the best. And the shuttle drivers were great, they stayed in contact with me as far as when they would pick me up, where, etc. I would recommend the service department at Carson City Dodge. Gary S.

There is this thing called parts check and availability, Which Carson falls very short on. I have…read moretried twice in the last couple of days to find parts for my vehicle and want a VERY SIMPLE request answered. Is this part in stock? Now I get that not everyone does research before contacting for parts, so I know what I need before contacting. After more than a dozen messages back and forth in their time saving and convenient chat, nothing. You don't need my address and email, you don't need my payment info, just a simple yes or no answer would have given you 5 stars. I get why you want all that information. So you can sell my information and ini-date me and bother me with buying a new car or servicing my car. This is why Dealers fall so short on customer service, GREED!!

Art and Drew were awesome to work with. They made it a pretty easy car buying process!…read more Art was kind, personable and easy to talk to, he helped us with all our nitpicking questions and never made us seem like the indecisive nuisance we were for the day. We've bought a lot of vehicles over the years and we will be sure to be back for any future needs. Can't recommend them enough! Thank you!

Terrible. Payed $3500 for an extended warranty.12k miles later the transmission got up to 263…read moredegreees towing my 4k pound boat up long hills coming home from Havasu this last year. I drop if off, they're exact words "we are 95% sure it's covered" then when my wife drops it off they sneak a $250 diagnostic fee "but only if it's not covered" they would not allow me to wait for my vechichle. They told me they needed 24-48 hours to do a proper diagnostic. We drop our truck off Wednesday at 9am. I have to spend 20 mins and hunt someone down from service on the phone just to get ahold of someone. Just for the to tell me they want $1000 and will take a week to replace the "transmission thermal thermostat" guess that's not included in the "powertrain warranty". I don't think the thermostat is bad. I believe they delete it because I have a Silverado same year, $6200 amco transmission and they wouldn't warranty anything unless the thermostat was deleted. A PPE thermostat delete is $80 online... STAY FAR FROM THIS PLACE!! Hopefully the Yukon will stay together. Also, It took them over 30 hrs just to get to my truck so why they even make appointments is just crazy. Got people paying for rentals cars for trucks to just sit. WILL NEVER BUY ANOTHERTRUCK FROM HERE.

Went to purchase a Toyota there pending a pre purchase check from Toyota. Took it in the…read moreinspection cost me 200. The machanic said that the shocks were bad and it had a major oil leak. We took the car back to the dealership and George listened for about two seconds and then started getting angry and tried to argue with me. I told him I would split the difference on the repairs if he would take 800. Off the price of the car. It was a 8000. Deal. He was very angry, said he would talk to the owner and get back to me the next day. I received no call, and the sold the car a few days later to some poor soul. It's unfortunate that people do business this way, but lesson learned, and I will pass on my experience to anyone that will listen.

Made an appointment to view a vehicle, took time off work and when I arrived the vehicle had been…read moresold the previous day. They did not bother to email me and let me know. Costs money to miss work. Also they have large dogs in the building that barked at me the whole time I was in the building and then they jumped on me getting my work clothes dirty. What is with that? Cars are dirty and cheap.

When everybody said no, they said yes. Phillip was very helpful. He didn't try and pressure me into…read moresomething I didn't want or couldn't afford. He was honest right from the start. I noticed that the heater wasn't working in the car, by trade I am a mechanic, but I work on semi trucks and trailers, so I tried to diagnose the problem myself. Well I couldn't quite figure it out so I called Phillip and he said bring it back to the car lot so he could look at it. He said if it was something simple like the blend door he could have it fixed quickly due to getting the parts down the street. If it was some that he was going have to send to the shop he would put us in a loaner while it was getting fixed. So hear we are sitting at the dealer ship watching Phillip run around like a chicken with his head cut off. He is trying to attend to his customers and us and being the only person here. Yes we did have to spend some here at the dealership but we came prepared with drinks and snacks. Phillip is an amazing person. So if you are looking for your next ride I highly recommend coming to Eagle Valley Motors and ask for Phillip!

My husband and I originally bought our first vehicle from Eagle Valley Motors when our credit was…read morelimited and our budget was tight. At the time, they were willing to work with us, which we appreciated. The first vehicle we purchased was decent for a used car, though it did have some transmission issues. We understood that can happen with used vehicles. Later, as our family grew, we returned to upgrade to an SUV through the same salesperson. After several hours of paperwork and discussions, we agreed on a vehicle but had to drive all the way to Reno to pick it up. When my husband started driving it, we immediately noticed multiple issues: the tires were very worn (one even had a screw in it), the motor mount was damaged, and the vehicle shook when driving over 60 mph. The key we were given was not programmed to the vehicle, and the interior was extremely dirty. Even after the dealership took the vehicle back for repairs and detailing, it still wasn't properly cleaned. We brought these concerns to the salesperson and requested that the necessary safety repairs be completed before moving forward. Although the vehicle eventually went into the shop, we had to follow up several times. When we picked it up again, the key was still not programmed, and we were told we would need to pay about $100 ourselves to have it done. We were also never provided with the additional keyless entry key the vehicle requires. My biggest concern, however, was the financial side. When we purchased the vehicle in mid-January, we arranged a payment plan with the salesperson for the down payment since it was already very high, even after trading in our previous vehicle. After making our first payment on that agreement, we were suddenly told our payment increased by about $70 due to a "lien adjustment," which had never been mentioned beforehand. On top of that, we were asked to return just days after signing because the dealership made an error on the original contract and needed us to sign a new one. Overall, this experience involved multiple repair issues, unexpected costs, contract mistakes, and poor communication. I recommend anyone considering purchasing from Eagle Valley Motors to go elsewhere.