I made an appointment weeks ago for my scheduled routine maintenance. Today I would have my tires…read morerotated and an inspection check for my 5,000 miles. My appointment was at 12:15. I sat in the comfy chairs they provided in the open lounge. The waiting area has a television but the volume is so low I'm unable to hear the T.V. They also offer hot tea or coffee. It's now 2:00 and my name is on the screen as pending service. I'm curious why have an appointment time when your name goes into a que? A little frustrating! Nevertheless, it's been almost two hours and my car hasn't even been looked at to service! Something to consider if your vehicle needs to be serviced.

Was finally able to get out hands in a Corolla cross hybrid for the hubby. He was able to call…read morefirst thing Monday morning to inquire and the car was available. Next thing you know he is down at Carson Toyota without me test driving the car and putting a down payment to hold the car so we could go down Tuesday to finalize the purchase. Carson City toyota is amazing, John Paul, Toby and Darren were all great and made the experience easy. I was even able to buy a dash camera that they will install when the order comes in. We have purchased 4 cars in total from Carson City toyota and they have always been great about it and have always had awesome friendly service.

Sold me a car without either registering it, and without the Title (yes I paid for it, it's in the…read morereceipt) It's been one year and I had to recently ask repeatedly to figure out why I still don't have the title that I paid for. He seems trustworthy, but based on my experience, he doesn't care about his customers at all, until they start coming back to remind him

They appear to be a scam!! I know someone that bought a vehicle and never received it! Now they…read moreare trying to get their money back!

This was a very easy trip in the Carson City this weekend looking for a you another used truck for…read moremy workers and I came across this dealership the 4x4 trucks for sale Carson City and thought I'd check out their selection see what they have they have some Dodge Ram 1500 hemis witch were cool and they also had some Chevys and Fords and a big selection to pick up trucks and it was they really outdid themselves and so you know it was is a little trip up to Reno and all is well. They have 2 locations one in Carson City one in Reno and you want to call first and they will get you set up and let you know what kind of inventory they have if they have the type of truck you're looking for used car that you might be looking for their guys but they have an appointment first policy here in Carson City so that's something to look out for. Call First and they'll take care of you!

Huge thanks to Adam at Michael Hohl. Not only was he cheerful and described everything in a very…read morecommunicative way but he also was timely and called me back with any information that was necessary. My car was taken care of very promptly and I appreciated their service completely. Many thanks

We are happy to be back at Michael Hohl Subaru dealership for our routine maintenance on Caro Sue…read moreand some not so routine terrific guest service! This is by far our favorite dealership we've been to in all of the western United States! We just love it here! Thank you Scott and crew! Much Love!

Bought a 9000$ 1998 ford mustang "everything new and ready too go" blew up not even 6 months later…read more due too after market oil gauge not put in properly it was duck taped and that's how they did it don't trust anyone here there unreliable and just scam artist in general. 0 stars if I could!

AJ (the owner) sold me a 2010 Ford escape with tires that appear to have good tread, but after…read moregetting my first oil change, the auto doctor in truckee informed that that not only was I sold a car with tires that are 9 years old, (which is illegal), but also the oil gasket was stripped by the last person to do the oil change (the dealership). After owning the car no less than two weeks, I was quoted $2,200 of work to be done, on a car I paid $20,000 for. I called AJ and he refused to make things right with replacing the oil gasket, and he wouldn't even offer to replace the tires. The only agreement we could come to was that we split the cost of tires, and he quoted me $300 to split the tires which I agreed. Today he called me, quoting me double, close to $600 for getting the tires, make me pay $600 for his mistake. I'm reporting them to the Better Business Bureau and I strongly advise anyone who reads this to avoid this business. Not only is the owner breaking the law by selling me a car with tires that are 9 years old, he endangered my and my families well being and safety, so he can make more of a profit. This man and business is unethical, avoid at all costs. I deeply regret buying a car from Budget Auto Sales.

Art and Drew were awesome to work with. They made it a pretty easy car buying process!…read more Art was kind, personable and easy to talk to, he helped us with all our nitpicking questions and never made us seem like the indecisive nuisance we were for the day. We've bought a lot of vehicles over the years and we will be sure to be back for any future needs. Can't recommend them enough! Thank you!

Terrible. Payed $3500 for an extended warranty.12k miles later the transmission got up to 263…read moredegreees towing my 4k pound boat up long hills coming home from Havasu this last year. I drop if off, they're exact words "we are 95% sure it's covered" then when my wife drops it off they sneak a $250 diagnostic fee "but only if it's not covered" they would not allow me to wait for my vechichle. They told me they needed 24-48 hours to do a proper diagnostic. We drop our truck off Wednesday at 9am. I have to spend 20 mins and hunt someone down from service on the phone just to get ahold of someone. Just for the to tell me they want $1000 and will take a week to replace the "transmission thermal thermostat" guess that's not included in the "powertrain warranty". I don't think the thermostat is bad. I believe they delete it because I have a Silverado same year, $6200 amco transmission and they wouldn't warranty anything unless the thermostat was deleted. A PPE thermostat delete is $80 online... STAY FAR FROM THIS PLACE!! Hopefully the Yukon will stay together. Also, It took them over 30 hrs just to get to my truck so why they even make appointments is just crazy. Got people paying for rentals cars for trucks to just sit. WILL NEVER BUY ANOTHERTRUCK FROM HERE.

This dealer is horrible they sold me a $50,000 used truck and complete brake failure less than two…read moremonths after purchase needs all new pads and rotors and they refuse to pick up any of the cost. I'm stuck 500 miles from home and have to pay out of pocket for complete brake replacement. They are scammers do not buy from them

I'm writing this on behalf of my boyfriend, Christian, who was very pleased with his experience at…read moreCarson City Toyota Scion, and specifically Joe and Vinny. "They were low-key, straighforward and from my perspective very honest in their dealings in regards to the purchase of my new 2015 Toyota Tacoma. I told them what I wanted, they made me what I feel was a good faith offer, and I went ahead and ordered it. When it arrived, there were no surprises and I got exactly what I wanted. Thanks guys--I'm enjoying my ride and considering to come see you again when the brand new 2016 version comes out!"

I own a '22 dodge 2500 Ram and for whatever reason, the DEF system goes haywire, only when I pass…read morethrough Carson Valley. Not the first time. Not wanting to be disabled in the middle of Nevada, I called and they said bring it in. The service advisor, Tom Koche, provided me with a shuttle;e ride to my hotel, and said we will figure it out. I feared being stuck for a a day longer than planned because they would be waiting for parts...). Tom called and said the DEF tank (inside sensor) was at fault, and they didn't have one in stock so he sent for one at a Reno dealership...told me my truck would be ready at the end of the day. I was impressed. Not only was my truck being repaired, but the communication was great. I have had poor experiences with other Chrysler dealerships, (I mean possible!) but this was by far the best. And the shuttle drivers were great, they stayed in contact with me as far as when they would pick me up, where, etc. I would recommend the service department at Carson City Dodge. Gary S.

There is this thing called parts check and availability, Which Carson falls very short on. I have…read moretried twice in the last couple of days to find parts for my vehicle and want a VERY SIMPLE request answered. Is this part in stock? Now I get that not everyone does research before contacting for parts, so I know what I need before contacting. After more than a dozen messages back and forth in their time saving and convenient chat, nothing. You don't need my address and email, you don't need my payment info, just a simple yes or no answer would have given you 5 stars. I get why you want all that information. So you can sell my information and ini-date me and bother me with buying a new car or servicing my car. This is why Dealers fall so short on customer service, GREED!!

We just Purchased a 2026 Hyundai hybrid Palisade . Our Sales Representative Valarie Clark is…read moreAMAZING! Her sales tactics wasn't no pressure at all, her thorough knowledge of the Palisade, of the use and operation of the vehicle is very well mentioned and educational for the both of us. She has the most upbeat, enthusiastic and positive attitude of a Sales representative. We informed her, we are both very lucky to get you today. Sure enough, we purchased the vehicle. The whole Hyundai staff are all a professional group that i am very pleased that they exceeded our wants and needs. A special "Thank you" to the staff, employees and Val for there integrity and professionalism they all displayed during our purchase of a 2026 Hyundai Palisade. Great job Team Hyundai. Jessie and Iris

I had taken my car in for service and it came back with a note saying they would like to buy my car…read morefrom me. I researched a little and went in for a recall for a door latch . I had the pleasure of working with Rebecca Hone! I sent her a vehicle I saw in their inventory and was able to look at it the following day. I had the best experience not only with Rebecca, as well the whole team at this location. I had moved from Reno and the difference in the vibe was like night and day. Rebecca was patient, comfortable to approach with all and any of my questions. I did not feel intimidated or pressured in any interaction I have had with them. They treat you like family weather you bought a car from them or not. I walked away with my dream car in this moment. Thank you so so much to the team there! 10/10