When everybody said no, they said yes. Phillip was very helpful. He didn't try and pressure me into…read moresomething I didn't want or couldn't afford. He was honest right from the start. I noticed that the heater wasn't working in the car, by trade I am a mechanic, but I work on semi trucks and trailers, so I tried to diagnose the problem myself. Well I couldn't quite figure it out so I called Phillip and he said bring it back to the car lot so he could look at it. He said if it was something simple like the blend door he could have it fixed quickly due to getting the parts down the street. If it was some that he was going have to send to the shop he would put us in a loaner while it was getting fixed. So hear we are sitting at the dealer ship watching Phillip run around like a chicken with his head cut off. He is trying to attend to his customers and us and being the only person here. Yes we did have to spend some here at the dealership but we came prepared with drinks and snacks. Phillip is an amazing person. So if you are looking for your next ride I highly recommend coming to Eagle Valley Motors and ask for Phillip!

My husband and I originally bought our first vehicle from Eagle Valley Motors when our credit was…read morelimited and our budget was tight. At the time, they were willing to work with us, which we appreciated. The first vehicle we purchased was decent for a used car, though it did have some transmission issues. We understood that can happen with used vehicles. Later, as our family grew, we returned to upgrade to an SUV through the same salesperson. After several hours of paperwork and discussions, we agreed on a vehicle but had to drive all the way to Reno to pick it up. When my husband started driving it, we immediately noticed multiple issues: the tires were very worn (one even had a screw in it), the motor mount was damaged, and the vehicle shook when driving over 60 mph. The key we were given was not programmed to the vehicle, and the interior was extremely dirty. Even after the dealership took the vehicle back for repairs and detailing, it still wasn't properly cleaned. We brought these concerns to the salesperson and requested that the necessary safety repairs be completed before moving forward. Although the vehicle eventually went into the shop, we had to follow up several times. When we picked it up again, the key was still not programmed, and we were told we would need to pay about $100 ourselves to have it done. We were also never provided with the additional keyless entry key the vehicle requires. My biggest concern, however, was the financial side. When we purchased the vehicle in mid-January, we arranged a payment plan with the salesperson for the down payment since it was already very high, even after trading in our previous vehicle. After making our first payment on that agreement, we were suddenly told our payment increased by about $70 due to a "lien adjustment," which had never been mentioned beforehand. On top of that, we were asked to return just days after signing because the dealership made an error on the original contract and needed us to sign a new one. Overall, this experience involved multiple repair issues, unexpected costs, contract mistakes, and poor communication. I recommend anyone considering purchasing from Eagle Valley Motors to go elsewhere.

This is an initial review as I want to give them a chance to make things right and I will update…read morethis review in the near future... I purchased a truck from here on May 9, 2023. Exactly 1 week later the engine light came on for the catalytic converter. I called and let them know and they said to bring the truck in the following week. When I picked up the truck, the mechanic said that he put in a bottle of Rislone and drove it to Reno and back and that should have fixed the issue.. this is where I started thinking my purchase here was a mistake as the mechanic lied to me saying that he paid $60 for the Rislone. Even the most expensive places in town sell it for under $30.. but hey, I wasn't being charged for it, so I brushed it off. After that the truck seemed to be running ok until exactly 1 week later and the engine light came back on for the same thing. I call them back and they said I could bring it back in, but I would have to pay this time... why should I pay for something that they claimed to have fixed? Not to mention the engine light coming on for the same thing twice in the 3 weeks I've owned the vehicle. Putting in a bottle of cleaner and resetting the engine code is not a fix. So the lady says she'll talk with the owner and call me back the next day..so far, no call back from anyone. At this time I would not recommend this car lot to anyone. Also, if this doesn't get taken care of soon, I will call the BBB to report them.

Best experience buying a vehicle, EVER! I don't hand out 1 star or 5 star reviews casually. They…read moreneed to be earned, and this dealership deserves it. I recently impulse purchased a 4WD vehicle here in response to the surge of winter weather so I could get to work in blizzard conditions. I have to say, they treated me with great respect and also provided in-house handshake financing without much scrutiny at all. There was no typical BS, no four square or trying to milk me of extra money. Their price was fair and it didn't take long, I was in and out of there in less than 30 minutes. They also let me park my car in their lot for a few days when I would have basically been snowed in while I took my new used vehicle to work. I've bought a lot of cars in my years, some new and some used and have never had such a wonderful used vehicle sale from a dealership, ever. I won't just recommend this place, I will come back here first when I'm back in the market for another vehicle. I'll post a picture of my 95 Jeep Cherokee when the sun is up to show off my new beloved vehicle!

I made an appointment weeks ago for my scheduled routine maintenance. Today I would have my tires…read morerotated and an inspection check for my 5,000 miles. My appointment was at 12:15. I sat in the comfy chairs they provided in the open lounge. The waiting area has a television but the volume is so low I'm unable to hear the T.V. They also offer hot tea or coffee. It's now 2:00 and my name is on the screen as pending service. I'm curious why have an appointment time when your name goes into a que? A little frustrating! Nevertheless, it's been almost two hours and my car hasn't even been looked at to service! Something to consider if your vehicle needs to be serviced.

Was finally able to get out hands in a Corolla cross hybrid for the hubby. He was able to call…read morefirst thing Monday morning to inquire and the car was available. Next thing you know he is down at Carson Toyota without me test driving the car and putting a down payment to hold the car so we could go down Tuesday to finalize the purchase. Carson City toyota is amazing, John Paul, Toby and Darren were all great and made the experience easy. I was even able to buy a dash camera that they will install when the order comes in. We have purchased 4 cars in total from Carson City toyota and they have always been great about it and have always had awesome friendly service.

This dealer is horrible they sold me a $50,000 used truck and complete brake failure less than two…read moremonths after purchase needs all new pads and rotors and they refuse to pick up any of the cost. I'm stuck 500 miles from home and have to pay out of pocket for complete brake replacement. They are scammers do not buy from them

I'm writing this on behalf of my boyfriend, Christian, who was very pleased with his experience at…read moreCarson City Toyota Scion, and specifically Joe and Vinny. "They were low-key, straighforward and from my perspective very honest in their dealings in regards to the purchase of my new 2015 Toyota Tacoma. I told them what I wanted, they made me what I feel was a good faith offer, and I went ahead and ordered it. When it arrived, there were no surprises and I got exactly what I wanted. Thanks guys--I'm enjoying my ride and considering to come see you again when the brand new 2016 version comes out!"

I was having problems with my car, was referred to Carson service center by a friend, it was the…read morebest recommendation I have ever had. The people at Carson City Service are professional and honest and very nice I would definitely recommend them and their prices are on unreal they are awesome. Thank youTom and Drew in the rest of the staff at Carson Service Center. You have a new client for as long as I need help with my car. You are the best!

I had my engine fixed by them 2 years ago. Best price because replacing head gasket is expensive…read more My car drives like a dream now. I can't say this about any other dealership or car repair shop. One of my co workers said they'd take care of me and they truly did! Five stars and I'd definetly return if I had to!

Definitely the pinnacle of small auto sales businesses in the area! Heidi was so easy to work with…read more She's got the patience of a saint and is quite knowledgeable. I spent quite a bit of time and multiple test drives, but we reached a deal on a car with no difficulties at all. She even got me more for my car than was quoted elsewhere. For me, Heidi and Karl are absolute models for how to operate a small business in this town. If you need wheels look nowhere else! They're the best!! Very happy. I will definitely refer people to them.

Heidi at Summit did it great, again. I had an older car to sell due to a death in our family. I…read morecalled Heidi and she was very honest, and told me that I would be better to sell the car on my own, due to it's age. She was right! A few days after my call with Heidi, the car was sold to someone close to my home. Easy-peasy! I am sure I earned a higher price than if I Heidi would have bought it. Summit is a BUSINESS after all, not a charity. If you need a good car..be sure to check in with Heidi at Summit!

Just want express my appreciation for great customer service by Michael Kitchener service writer…read more He does his job in a very friendly and professional manner. Throughout this service and repair he has communicated to me at each step What a refreshing way to do business Thanks

My friend bought a vehicle here a few months ago and have had nonstop problems since the day she…read moredrove it off the lot. When she tried reaching out multiple times to discuss options, she was either ignored or yelled at and hung up on. They did not honor their word or stand by the agreement made at the time of purchase. If I could give 0 stars, I would. This dealership takes advantage of people and sells cars that are not reliable. Beware before buying from them!

Bought a 9000$ 1998 ford mustang "everything new and ready too go" blew up not even 6 months later…read more due too after market oil gauge not put in properly it was duck taped and that's how they did it don't trust anyone here there unreliable and just scam artist in general. 0 stars if I could!

AJ (the owner) sold me a 2010 Ford escape with tires that appear to have good tread, but after…read moregetting my first oil change, the auto doctor in truckee informed that that not only was I sold a car with tires that are 9 years old, (which is illegal), but also the oil gasket was stripped by the last person to do the oil change (the dealership). After owning the car no less than two weeks, I was quoted $2,200 of work to be done, on a car I paid $20,000 for. I called AJ and he refused to make things right with replacing the oil gasket, and he wouldn't even offer to replace the tires. The only agreement we could come to was that we split the cost of tires, and he quoted me $300 to split the tires which I agreed. Today he called me, quoting me double, close to $600 for getting the tires, make me pay $600 for his mistake. I'm reporting them to the Better Business Bureau and I strongly advise anyone who reads this to avoid this business. Not only is the owner breaking the law by selling me a car with tires that are 9 years old, he endangered my and my families well being and safety, so he can make more of a profit. This man and business is unethical, avoid at all costs. I deeply regret buying a car from Budget Auto Sales.

WORST car dealer ever! Yes, there lot is not great, nor are there car selections... which should…read morehave been a RED FLAG for any car buyer. They sold me a LEMON. I've since been making payments on one of the worst vechiles I've ever owned. All while it sits in my driveway BROKEN. SCAM SCAM SCAM. They will fix up cars just long enough to last thru your test drive!!!! BUYER BEWARE!

My son filed a complain with BBB in Nevada about a problem on a jeep wrangler with problems not…read morereported at the time of the sale with any response from them yet since more than a month ago, so once they take care of it we will post their performance and how they take care of the customers, in the mean time be careful with them. Sep 05, 2014

See, here's the thing: anytime a person buys a car, and especially a female, they just don't want…read moreto drive off with a piece of junk that dies 500 yards away from the lot. Too bad that's such a sweet sentiment with no place in the real world of used car lots. Unfortunately for me, the car I purchased was only the second one I'd viewed and test-driven but my father, the guy I thought knew more than I did when it came to cars and their mechanics, convinced me it was "the one", ya know like if this was my future husband he'd be plain, a little beat up, old, poor, and about to die. (Quite the catch, right?) This is where I utter a rather inappropriate, although appropriate, expletive like F%*K. But hey, Brandon (the owner and chief salesperson) told me he'd give me a deal. We quibbled about the price for all of one minute (I got him to drop it 500 dollars, but I'm sure he made an easy $1,500 off of the transaction) and I drove off with my new (er, used) merchandise and not a "yippee" hand pump in sight. Not pleased with my new piece of mechanics but when you don't have much money to spend on a set of wheels, you settle for what you can get (isn't that just typical?). So somewhat content for all of a week and a few days until I had to fill the gas tank annnnnddddd the car didn't start. SERIOUSLY. I sat in the gas station for a minute and a half turning the key in the ignition trying to get the damn thing to start. It did but grudgingly. And I drove off hoping it was a one-time mishap (only sort of hoping, I knew it wasn't so I just had to wait until the next tankful of gas to test it again). Then, it happened again. Fill the tank full of gas and the damn thing doesn't start. OMG, I'm that girl from the ridiculous movie where she's screwed over and the snake salesman snicker with audience at her stupidity. F$*K. Not only that, but the "Cruise control" didn't work since day one, so there's the second tally on the WTH list. Oh wait, I'm not done. Third, my key FOB doesn't work and it'll cost $250 to get a new one. Thanks so F%$*#@G much. So what do I do, but bring it back to the dealer and plead my case? Brandon got riled up like a humiliated child and accused me of accusing him of knowingly selling me a car with a defect and blah blah blah. Long discussion short, I had my legal jargon all in a row and he knew it. After all, his associate sales guy told me that Brandon knew about the problem with my car and advised me to just "leave the car running when filling it with gas". Right. There's a reason that signs around the gas station say "Turn off Engine." Duh. And since he clearly didn't divulge the defect of the engine, it leads me to believe that he doesn't exactly check over his cars before he sells them, which is ILLEGAL. My advice? DO NOT BUY A CAR FROM KING'S AUTO OUTLET. DON'T. DON'T. DON'T. (Bold, italicized, underlined and the whole schebang.) *6 month later update: My car engine DIED. As in, the very engine broke to pieces and, if it was the rib cage of the person bursting forth with gory violence, you'd understand how incredibly HORRIFYING that experience was. SIX MONTHS. 6 MONTHS and my piece of shit car was DEAD. Thank you, King's Auto Outlet, thank you. If I was a truly aggressive person, I would have left that broken engine on the front porch with a nice red bow. (Unfortunately, that would just be a little too extreme. But one can daydream.)

Easy used car buying experience…read more Happy with the negotiations. Wife loves her SUV. Great post-sale customer service.