I could not have had a better car buying experience here. I bought my used 2006 Chevy Trailblazer…read morehere almost a month ago and it was better than I ever could have imagined. As we were looking around the car lot I was greeted very kindly by Dwayne. I wasn't swarmed or immediately bombarded, I actually got a chance to look around and when I decided to test drive it, he was more than happy to open the fence and move the little Camaro out of in front of it. The test went really well, the suv ran beautifully with no problems whatsoever. When we got back we went into the office, and were again greeted kindly with a smile in a non-pushy fashion. We decided to finance the car and he walked us through everything, answered any and all questions (some of which probably did sound stupid as this was my first time buying a car, thankfully I had my mother's help). Now to really get into details: The car: Being a used 2006, it did have slightly higher mileage than I originally had wanted but it ran more beautifully than my previous older car that had been totalled. All of the meters work, and I love the automatic headlights. The ONLY thing that did not work in this vehicle were some of the charging ports which is a common problem among this car and nothing I can't live without or get fixed myself. The paint job looks great. There are a few scratches on the back end but that's to be expected with a used vehicle, in fact for the price ($4,600), I was surprised at how good it looked! The tires aren't brand new but they're pretty close with great tread. The interior was nice and clean, there were no stains or spots, it was beautiful. The dealership: They had a nice small selection of cars to look at, so it wasn't too overwhelming but you still had plenty of choices. They're financing options are great and they're willing to work with you to figure out what you can afford and how long it will take to pay off, plus they don't charge a fee for paying more than your payment or paying the car off early. They seem to take really good care of all of their vehicles as all of them looked nice and clean both outside and in even though there had been a somewhat bad mudslide the past couple days and nights before we got our car. The salesman, Dwayne: This man was one of the nicest human beings I have ever met. He wasn't your typical pushy salesman, he wanted you to have a chance to look around and be comfortsble, whether that was with him or on your own. He was so polite and answered every single question we threw his way, he really knew his stuff about both the vehicle and financing. He made the whole experience of having to buy a car quicker, easy and hassle-free. Even going in to make my payment was a nice experience. I would definitely recommend any and all friends looking for a new used car to auto factory!

DO NOT GO TO THIS CAR LOT. They provide false information in hopes to scam you into buying their…read morevehicles. If I could give it 0 stars or negative stars I definitely would. Truly horrible, horrible, HORRIBLE. I had an awful experience with Auto Factory and the salesman "Dwayne". I was promised a very clean vehicle with new tires, undamaged dashboard, 100% clearance for smog, and high expectations for a 2001 Dodge Ram. Dwayne stated how clean the interior, exterior, and engine were. I wanted to make sure the vehicle was in great shape and worth the one way journey of 3 hours! There was clear lack of communication on Dwayne's end both about the vehicle itself and the ability to visit (they are closed weekends- he did not share this information when we communicated over the phone about visiting on a Sunday). After driving three hours to the car lot, we arrived 30 minutes early so my father and I decided to look at the vehicle. The vehicle was severely scratched and dented all over, deep scratches to where they would unable to be buffed out unless the vehicle was repainted. My father who has been a mechanic for 40 years checked under the vehicle. The rear main engine was leaking. The tires were not new and while still were in good condition, had clearly been used for many miles. There was a toolbox built into the bed of the truck which was filled with garbage, empty Starbucks cups, and layered with garbage. The toolbox also did not close and had to be slammed shut and finallt would close on the second or third try. The license plate light bulb was broken and dangling below the license plate- useful right? Once Dwayne arrived, we were not greeted or welcomed by him at all- not even a hello!! My father and I had to greet him, shouldn't the car salesman greet his possible clients??! Both he and his wife (woman who was with him and stared at us from her parked car) made us feel very uncomfortable- he was not friendly in any way. He did not offer to answer any questions, provide insight on the vehicle, or try and sell the truck. After unlocking and searching the inside of the vehicle, many compartments of the interior were missing. There was a tear in the back seat. There was a chunk taken out below the stereo where a compartment part must have been. The sunglasses holder above the rear view mirror was missing leaving empty areas where something should have been. The dash was 100% damaged and severely cracked- covered with a dash mat to hide the damage. 48 hours prior to seeing the vehicle, I specifically asked Dwayne if the dash was damaged and he responded NO. Everything under the hood was held together by zip ties- I don't want to buy a vehicle where the motor is covered with zip ties holding it in place. The truck was guaranteed by Dwayne to pass smog. We have a reader in which we plugged into the truck and three codes came up negative. The Catalytic converter (costly repair), CO2, and NOx all failed the screen which means instant failure in a smog check. We traveled 3 hours (one way) while be promised a beautiful vehicle to only spend 15 minutes viewing a poorly described and promised vehicle. When we left, we handed Dwayne the keys who asked us if we would like to test drive the vehicle. We responded with all of the issues. Dwayne was unaware of the coding problems, claimed the rear end would be fixed ( when it was the rear engine leaking), and kept implying he did not know anything. If you do not know a vehicle, do not promise all these things- tell the buyer beforehand you do not know. We told him we were not interested. Dwayne did NOT offer ANY sort of apology, he did NOT thank us for making the journey, did NOT try and offer any condolences. Never once during this interaction time did he provide any apologies for clearly lying about the state of the vehicle, wasting our time and gas, and having us travel so far for nothing. He simply shrugged his shoulders and that was that. I drove in a car for 6 hours today, wasting time, money, gas, in hopes to return home with a beautiful vehicle but instead returned angry. I would never recommend this company to any of my family members living in Nevada and encourage people to stray away from this car lot.

I just purchased My new camry from Jeff Chung at Carson City Toyota and I would have to say It was…read morethe Best car buying experience that I have Ever had. The entire staff was very friendly and Knowledgeable. The model and color of the vehicle that I wanted to purchase was not available when I first went to the dealership. The dealership team was able to get that car shiped in just 2 days. Great Job! Happy To Be a Customer David W

Very quick and friendly service from Kyle and Jeff Chung! Pulled a brand new vehicle out of…read moredetailing just to give me a test drive. Very detailed and helpful through the selling process with info I wasn't quite familiar with. Thank you both! Taylor

Yesterday I went to each dealer in Reno-Carson to try all EV's and be sure of my next purchase…read more After spending my entire day with countless dealers looking for the best value I came to Hohl Subaru last and was helped by Billy. Billy was attentive and read the room well, I was exhausted by my visits. He was careful and courteous and didnt waste time. It was unexpected and welcome and to my suprise gave me the most competitive deal of the day. After visiting everyone else the most enjoyable experience of my day was at Hohl Subaru with Billy. I didnt end off buying the soltara we discussed and went with an ioniq but the experience was refreshing. Thank you

Attention Reno Subaru owners, we have a choice!! Just a 45…read moreminute drive to Carson City there's a dealer who wants to work for your business and your loyalty. Let's face it, taking your car into a dealership for service is rarely fun but the staff at Michael Hohl seem to really care and appreciate the opportunity to have you as a customer.

Sold me a car without either registering it, and without the Title (yes I paid for it, it's in the…read morereceipt) It's been one year and I had to recently ask repeatedly to figure out why I still don't have the title that I paid for. He seems trustworthy, but based on my experience, he doesn't care about his customers at all, until they start coming back to remind him

They appear to be a scam!! I know someone that bought a vehicle and never received it! Now they…read moreare trying to get their money back!

A+ 10/10 definitely recommend! Owner was working the front…read moreand she was ever so helpful and kind. Chevy worked on my car and was awesome. He was friendly, professional, and informative. He didn't push services, he simply showed me each picture and answered any questions I had. My new favorite place. I will be bringing any and/or all cars I have to them. I will also heartily recommend them to anyone who will listen. Y'all are awesome, thank you.

In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

Very knowledgeable and great customer service. They do a great job. They brought my vehicle back to…read morelife. Thank you

Nick and his team are absolutely the best! I'll be sure to come to them if any other issues arise…read morewith my 2002 Silverado 2500HD 8.1 With Allison5 transmission. I broke my driver seat motor and track when tryin to remove middle console and install middle jumpseat. They were honest reliable and very quick and gettin it all fixed up for me!

Gene and Teresa are wonderful! I am traveling to Carson City on vacation and got an alert on my…read morevehicle. I drive a Tesla and could not get ahold of anyone to find out how dire the situation was. Gene was able to get me in first thing the next day! He is very knowledgeable and explained everything in a way I could understand. I really appreciate their integrity and honesty in explaining my repair options! They are amazing!

This is a WONDERFUL family run business. It's so nice to have them, over corporations who don't…read morecare. Our Prius headlights were practically useless at night. While other mechanics said the lights shine direction were designed to not be changed, Gene did it! I ALWAYS get a text at some point after servicing or repairs that asks how things are going. I also have an '03 Silverado 2500 HD crew cab. Somehow, the electrical got screwed up when a battery died. No visible gauges, no power to windows, locks, or air. I could drive it carefully but had to hold the door open while driving because the blower was putting hot air inside on a warm day. I went to 3 mechanics, and not one could figure it out and wanted loads of $$$ to check things I knew were not the problem. It was horrible! Finally, I decided to just drop it off at GTM in Moundhouse and let them keep it for a couple days, as they were slammed at the moment. Gene spent several hours and figured it out. Whew! Truck runs great and it hasn't happened again. Gene takes care of our Hybrids (2), as well as my brother in law's trucks and their daughter's cars. His wife, Theresa, and he are really nice, down-to-earth people. I recommend them over any other place in Carson City.

I can't say enough good things about Scott at Smith Automotive…read more After being referred by Discount Tire, I brought my older Lexus in for an A/C repair. Scott quoted me a price, stayed within that budget exactly, ordered the parts, and had everything completed within 24 hours. That kind of honesty and efficiency is hard to find. More importantly, he treated me with genuine kindness and respect throughout the entire process. As a woman, taking a vehicle to a mechanic can sometimes feel intimidating, and it's easy to worry about being oversold or taken advantage of. I never felt that way for a second. I felt informed, respected, and confident that he was recommending only what my vehicle actually needed. He also performed a thorough inspection of my nearly 20-year-old vehicle and gave me a realistic, prioritized list of maintenance items to keep it in great shape over the coming years. Instead of making me feel like I'd made a bad purchase, he reassured me that I'd bought a solid vehicle and explained how to keep it reliable. Honest, responsive, knowledgeable, and genuinely caring--everything you hope to find in a mechanic. I'll absolutely be returning for future maintenance and repairs, and I wouldn't hesitate to recommend Scott and Smith Automotive to anyone looking for someone they can trust.

This was our 2nd time using Smith Automotive. I had my 14'…read moreJeep diagnosed and decided to take her for a trade in. Bought a new 26' Jeep Wrangler S. I got an axle back after-market exhaust for her. We took her to Smiths Automotive for the install. My husband has spoke with the owner on the phone and I have delt with him in person and he is a great guy as well as his employees we have met. I have to say, they take all the precautions with mats and plastic covers on the interior as it should be. Picked her up after install and she looks and sounds great. Went from a chrome single tip exhaust to a dual pipe black exhaust. Looks and sounds amazing!! They do offer a very wide range of services, and they are very respectful with their customers.