In an era where it feels like every customer interaction is optimized solely for maximum profit, the team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended. read more

The staff is very friendly, helpful, knowledgeable, thorough, and stand by their work. They take photos of everything they find wrong so you can discuss it more intelligently with them. If you need to leave your car and need a ride back, they will call you an Uber. I have been taking our cars there regularly for four years. read more

I've always had good experiences with Capital Automotive for routine maintenance and inspections, along with some specialized repairs on an older vehicle. Great work along with great communication and customer service. read more

Capitol Automotive is there for our needs big and small. We needed our windshield washer nozzles repaired and the staff were as devoted as if we needed a new engine. Can't say enough good things about this business, its efficiency, courtesy, and care. They're the best! read more

After spending a large amount of money on a brand new radiator, I returned for a simple alignment after purchasing new tires. Over 2 hours later (while they knew we had our dogs because one was still in a surgery cone & we live in Tahoe) I was told they could not proceed with the alignment due to a water hose issue. Suddenly a several hundred dollar routine maintenance check in , turned in to thousands. I was told I was safe to drive my jeep until we could come back to Carson. My car literally caught on fire, thankfully I was parked, nonetheless, complete negligence to what was actually happening under the hood, rather, tacking on charges and not following through. read more

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I had a complaint about a charge for a repair that was not done. I wrote to the manager explaining my issue and received no response at all. The people there were friendly but feel I was taken advantage of and my complaint has gone unanswered. My next stop is BBB. read more

They overcharged me for services that I didn't even need. I was traveling, and another place recommended these guys. What a mistake! I was lucky to get out of there without my entire car being rebuilt when I only came in for one issue. Scammers here beware! read more

They are the best. My brother-in-law recommended them to me when I moved back from Colorado. Every time I have dealt with Capital Automotive, they are simply amazing. Their customer service is outstanding. They provide via text messages that document what they have found and send via texts that allow for digital authorization to proceed with the repairs. They are as honest as the day is long and will not do anything unless you agree to it and make thoughtful recommendations regarding what needs to be done when. I cannot recommend them highly enough. read more

Another service completed today. My truck's got 115,000 miles on it now and runs GREAT thanks to Capitol Automotive! Fast, effective and professional. read more

What a great place! I opened the door and someone greeted me within the first ten seconds. My windshield wipers were tweaked a bit and Marcus came right out and assisted me. He was fantastic. He fixed them right away and didn't charge me. I can tell that this is an honest place. If I need any help with my car in the future, I am definitely coming here. read more

Great System. Honest Mechanics. Serviced my cooling system and manual transmission, replaced the serpentine belt and a differential seal, and reconnected a cable to my emergency brake. The mechanic took the time to do the job correctly. I never felt like he was rushed. The communication was really good before and during the appointment. I will be using this service in the future. My service advisor was John R. Thank you and everyone at Capitol Automotive for your **outstanding** customer service! read more

These guys are exceptionally professional. They communicate very well and they know their stuff.

Capitol Automotive is Your Go To Place for Great Automobile Service! Marcus runs a great crew and staff and their customer service is phenomenal.. They are fair, reliable and dependable. (775) 882-9000 Doreen and Lloyd Mack read more

I must say I will retract my previous review and give them 5 stars! I wish I had just stayed with Capitol Automotive in the first place. After 2 replaced transmissions from a bad shop in Minden, I had come to Capitol Automotive again for help. My check engine light came on, and I brought my van in after my dear friend told me how great they took care of her. They checked my engine codes, and sadly, I needed another transmission since the last place didn't, in reality, fix it. So Capitol Automotive not only fixed my transmission, but they did it in just 10 days!! The last place had my vehicle for months and at one point for a year and a half off and on! Then my van started leaking oil again. I brought it back to Capitol, and they fixed it and didn't charge me for it because it was from the transmission repair. They also fixed my AC unit for me and charged way less than what other places would have charged me. Not only is my vehicle running great, but I feel comfortable and relieved. I have somewhere to go that will fix things right the first time! So I apologize for my first review years ago, and I thank John and everyone and Capitol Automotive for making me and my family feel safe in our vehicle again!! read more

These guys are great. And have been for 20+ years that I've been dealing with them. They took great care of my vehicles

I think they are honest and upfront. John gave me knowledge that helped empower me in understanding my vehicle even better. I really appreciate his professionalism and they did great work on my 4Runner. Thanks Capitol Auto! :) read more

I had high hopes for these people, and all was well until their main guy left a few years ago. Then suddenly, they told me I needed all this work done on my brakes, and I mean EXPENSIVE! So, I immediately took it to a very busy reputable shop that could not get me in at the moment I needed help. Sure enough, my brakes were just fine, as were the rotors and everything else! 4 yrs later, and I'm still using the same brakes and they are still good!!! I just ran into a guy who these guys tried to rip off, and this guy wasn't going to let them get away with it so he took them to court and won a judgement. After hearing this, and other complaints, I had to tell everyone. These guys WILL rip you off if you let them! read more

Great people, great service. Brought in my older 200k mile car and they took amazing care of it. Also, pricing was super competitve and they even followed up to make sure the service was satisfactory. Family owned and opereated by a wonderful husband and wife team. read more

Capitol Automotive have been my mechanics for many years with all of my cars. They are professional and trustworthy. They make sure my vehicles are road ready when I take long trips. As a single woman I feel much safer after they check my vehicles before I hit the road. read more

Horrible service, no face masks and nothing wiped off when I picked up my car. Told me I needed $900 worth of work. Total rip off. Don't go here, ever. And reviews are fake.... read more

Capitol Automotive's customer service is severely lacking. The woman answering the phone hung up on me when I asked her how/why they don't offer a guarantee for their work. This place is completely overpriced and gauge their clientele. They lack integrity on every level. They charged me twice for a wheel alignment within a 5-day period all because they had to order a part and they didn't guarantee their first wheel alignment. By the way, the mechanic I am using now noticed they put the part in wrong. Wow! Attitude is everything and she hung up on me!! Trust me, go somewhere else for your automotive needs!!!!!! read more

The people at Capitol Automotive have been amazing in helping me with my car. They are communicative, kind, patient, safe, and helpful. I am very grateful for their help and will be recommending this shop to anyone I know in the area who needs car work. read more

Capitol did a great job of diagnosis on my daughters car, promptly gave me an estimate, finishing on time and slightly under the estimate. They are now my go to auto maintenance and repair company read more

Can't recommend this shop enough. They are so kind and genuinely care that your car is being taken care of to the best of their ability. They aren't out to scam people for their money and they were open and honest about every aspect of the maintenance they did on my car when I took it in to get serviced. I felt very well taken care of here and will definitely be choosing their services for any future auto needs! read more

Let me start with my truck has some upgrades. So i was on 50 east and heard a loud swooshing noise and my truck went into limp mode. So from carson to dayton i drove at 12 mph. Anyways had truck towed to these guys thinking just a alternater and a battery i always do both. Well when they removed have of the drivers side of engine they found oil. Well crap i needed new valve covers. Ok no were not done yet.so my bill went from 1500 to 2500. Damn fords ecoboost. Well when removing air intake the last shop broke a sensor and how its fastened to tube. There goes another 210.00. So anyways those boys worked there asses off on my truck for 5 days. Truck kept blowing seals in the valve cover under slight boost. Like 3 to 4 psi. So after a whole day on it i said im going to bypass the black oil seperater. Bingo ding ding ding.no more back pressure. Well after all this and days on a truck that just needed a alt and batt. I think the mechanic was going to a syc.lol. these giys are awesome they stuck to it when they should have quit. Well theres lunch coming its the best i can do. They deserve awards for what chaos happened. Thank you all you guys. read more

I took my daughter's older car in with an electrical problem. The staff was very friendly. Of course the car would not exhibit the problem I brought it in for. They hung in there and finally found the problem after several days of detective work. Marcus called me regularly with updates. Every time he called he always asked if I had time to talk. I appreciate that bit of courtesy. Once they diagnosed problem it was fixed in 24 hours. When I went to pick it up Bob who originally took the car in was friendly despite being very busy! It is hard to find a good place to work on your car that you can trust. I think have found a local shop for all my auto repair needs read more

I always seem to call in somewhat last minute and they've been able to fit me in every time. Everyone is very friendly and helpful. The service is always quick, unless I've planned to leave my car there for additional maintenance. I brought a car in for an oil change and they did a full safety inspection on it and found a few things that needed to be fixed that my old shop missed. They even took pictures of everything so I could see it too. They definitely do a thorough job inspecting your car and do excellent work! read more

These guys have earned all the five star ranking they have recieved. I would be one of them, but my last recent experience has left a very bitter taste in my mouth. First and foremost I want to say that they do top notch work. After having only positive experiences in the past, they have gained my trust. Because they impressed me so much I have even referred friends and family to them. (Who are also very satisfied with their work) I recently brought in my car to have some maintenance work done. (Timing belt kit and brakes were the big ones) and I had asked for them to remove and replace a passenger side mirror as well as a fuel cap door). My issue is not with the work itself, but the labor cost. I felt that they were egregious with it. For instance...with the timing belt, they wanted to remove and replace the water pump as part of the package. I had to pay labor for both the timing belt and water pump. As if it were two separate jobs. ( they explained it the timing belt doesn't run off the water pump). Even though the water pump is easily accessible when working on the timing belt, they charged me an additional 2+ hours of labor. With only previous positive experiences, they gained my trust so I really didn't question anything.. and that's where I went wrong. I should have done my homework before hand on what I was looking at labor wise. after talking with people that have the same car as myself (and have had the same work done), calling other shops, and even other dealerships, I realized that I do have a valid point. For the most part, I feel that I was double charged around 2-3 hours of labor. *everyone that I have spoken to or showed my invoice to has agreed that I was overcharged on the labor.* To have everything done it was around a $2,400 job. About $1,500 was labor. Also, I was quoted for upcoming work for about $2,000- $2,500. I have also referred family members there who brought them larger jobs. I felt as if they wouldn't work with the price, even a little bit. Just kinda shrugged their shoulder and said "well this is how we did it and this is what we are charging". Definitely off putting. I will definitely do my homework and explore other shop options before I bring my car back. read more

Great place to have your auto repairs done, fast and clean shop, the staff are friendly and I would recommend this shop

The starter on my 2005 Toyota Tacoma died, and I was sad! After the AAA driver beat my starter with a large wrench and got my truck started, I drove to Capitol Automotive, which I had heard good things about. I met Chris and Marcus, who quickly gave me a good quote and had me in their truck back home within fifteen minutes from the time I arrived! A couple of things I noticed, as a woman: 1. The guys were nice and respectful and did not treat me like I am an idiot. 2. The shop was super clean! I was not afraid to touch the counter or sit on their chairs. 3. The work was done quickly and Marcus kept me in the loop. This was a great experience - which I was not expecting to have! Instead of going to Toyota for some work they had quoted me, I think I will be going to Capitol Automotive! read more

Had my 4Runner in 4 times. First time in 2015, to fix a 4WD engagement issue, they did a great job and a fair price. Returned the next year to have them diagnose and repair an AC problem. I'd been recharging it due to a small leak that would cause the HVAC cooling to blow warm air after about 3-4 weeks. They did not find a leak and said all was ok. But I had to pay for dumping the (R-22) freon, recharging, and a diagnosis. I felt that was fair enough, to pay for the freon and diagnosis, but was in doubt about the conclusion. The cooling worked fine then. Hmmm. It was late in the summer at that point, so I didn't need the HVAC any longer. At onset of warm temps the following summer, the HVAC blew only warm air again and I returned the 4Runner to them as a result. They said they still did not find a leak, and I had to pay for cost of diagnosis and to dump and recharge the (R-22) freon again. Another Hmmm. The HVAC worked ok again for a while. But, after a while, the HVAC system started blowing warm air again. I charged the the system with R-22 from Walmart, as needed, once again, until I thought I needed to get it FIXED. I returned the 4Runnder once again, and a cursory look, by the then tech, revealed there was a small leak (amen) at a hardline running into the front HVAC cooling radiator , which is in front of the engine cooling radiator. He said they would have to order the part and when it came in , replace it. Cost would be part, labor and dumping and replacing the R-22. I appealed to their warranty, since this was my 3rd visit for same problem. They would not compromise, even on the cost of the R-22, and even when I requested that they allow me to pay their cost (their wholesale price vs customer price), the rep said , sorry. ....NO deal. So, I left, telling them they were now on my shitlist, and will no longer use or recommend them read more

I'm so glad to have found such a wonderful auto shop. These guys are professional, clean, and easy to talk to. I received a free 26-point inspection with my service, which provides nice peace-of-mind. read more

We were on our annual pilgrimage to Burning Man, in our new RV and out of no where, lost a fan belt on the 395, doing 70 mph, on a wed. at 4pm in 90 degree heat. CAPITOL AUTOMOTIVE was the 4th shop we called and the only shop to answer the phone that late in the day. long story short! the owner MARCUS was able to isolate the problem on the phone, had the belt in stock, and was able to send his lead mechanic out, avoid towing, took our credit card, and got us backon the road quickly. moral to the story: check your belts before you burn the man! read more

Frendly service and affordable. I had my ac evacuated and recharged. It now works like it should. They take pictures of everything they work on. The reason for 4 stars is because my truck was left unlocked on the side street after the repairs were made. My kids $300 recaro car seat could have been stolen. They also changed out and charged me for a marker bulb without my approval. It was $4 so not a big deal. They also pointed out a few other problems which i appreciate. Update: This is the reason for 2 stars...i wasted 2 hours on a Saturday when i could have been out wheeling....dont waste peoples time or try to pull a fast one...one of the problems they listed was that the wheel bearings needed to replaced and that it would cost xxx amount and if i did not replace them very soon my wheel would fall off. Now I'm not a mechanic by trade but i have built rock crawlers and repaired our jeeps. With that being said i dug into the bearings on both sides and saw nothing wrong. I regressed and reinstalled everything the way it should be. I wanted to like this shop but because you charged me for a bulb that may or may not have worked, left my truck unlocked on your side street and told me my wheel bearings were so bad my wheel was gonna fall off. I will probably not return to your shop. Luckily i didn't waste any more time writing this review since i did it while doing my morning business.... read more

Michelle, front desk employee, was very helpful and friendly. The mechanic changed the oil, filters, recalibrated the tires' air, and replaced the windshield wipers for a fair price. We will definitely return! read more

Chris is always extremely helpful! My family has been coming here for years. They always make sure I'm taken care of and my vehicle is running great read more

I had the opportunity to meet Marcus and his staff, great people, as a shop owner myself, I recognized lots of great things, I can refer Capitol Automotive to anyone that is looking for a good shop in Carson city read more

I took my 2001 Chevy Tahoe into Capital for repairs this year . The ABS was inop. , leaking intake gaskets , ball joints , tie rods . My ABS is still Inop. And to top it off , I'm 12-15 miles from highway 95 back into the mountains near Mason Valley Wildlife Refuge and driving towards 95 . My steering wheel suddenly cranks to the right , truck is going straight and all of a sudden I lose control , it stopped on a dirt berm . When I got up underneath I see the l/s tie rod hanging down . I get my wrenches , and even the tie rod lock nut on the right is loose as well . I got it back in and drove it another 30 miles or so home . I call them about it and they could not have cared less . They reset it and stuck it out on the street , no explanation , nothing . I almost had to drag info . out of the Technician . They do NOT like come-backs (No Techs. do) , and if called on the safety and quality of their work , they like it less . I see all of these glowing reviews , even my wife's vehicle was done excellent . My Dad even took his truck there in the 60's and 70's . So I figured why not ,,, read again ! If I had been on the road and driving 55-65 as it's posted , it could have killed someone or a family ! Again , their attitude STUNK . I'd take my truck to Wal Mart before ever darkening their door again . Things happen , yes ,, but it was handled in such a "How Dare You" attitude . Be very care full and do your research , or make sure your seat belts are tight afterwards . read more

Most trustworthy place in all of carson valley, carson city, and reno. They may charge a little more but they guarantee their work, provide pictures of everything they find needs to be worked on, and never bs or up sell you. They even take you to and from your house if you do not have a ride. I love them! read more

I find Capital Automotive to be trustworthy and good mechanics. They are very thorough and provide you with a full accounting of the serives that were provided. I would recommend them wholeheartedly. read more