Been coming here for years since probably like 2014 or so? Service here is pretty straightforward…read moreand quick. Staff have always been generally knowledgeable and straight shooters with questions and what not. Think only once I've had a problem which was the oil filter not being put on tight enough but all it took was a quick tightening. Never hurts to watch em work or check stuff after a visit at any place!

On February 23rd of 2026 I went to get an oil change. Quick and easy, left around 30 minutes later…read more 3 days later I notice at work a giant oil puddle where I normally park. I come home, look on the ground of my parking spot and sure enough another massive oil puddle. I make my way to the store to have my leak fixed, and on the way my car throws out a DTC for my powertrain. When I get there I explain the issue, and they begin to "fix" the leak. About 30 minutes later I get a text from an unknown number to an aftermarket oil filter cap on Amazon. Unbeknownst to me at the time it was the store manager's personal number. He told me that my oil cap filter was broken, that it was made of cheap plastic and was only supposed to last 60,000 miles(my car is at 96,000), that their supplier didn't have the OEM piece, and that it was $140.00 at Hyundai, so I should buy the one he sent me and they would install it once I'd receive it. I went home and immediately called Hyundai to double check that the information given to me was correct. The person I talked to said that my oil filter cap was rated to last at least 150,000 miles, and that the only way to break it was to tighten it too much or install it incorrectly. My car was still leaking oil when I left the Castrol shop, and so I was unable to drive it until I could have it inspected at Hyundai for the powertrain DTC almost 2 weeks after this. Luckily there was no damage, but to perform the diagnostic inspection they had to perform an oil change anyway. So not only was a piece damaged while at Castrol for the original oil change, but I had to get another oil change to perform the diagnostic inspection at Hyundai, making the original appointment useless, not to mention the store manager seemingly trying to cover up the damage to my oil filter cap. I called the store manager's business number twice to attempt to at least get a refund for my original oil change with no response, so then I call Castrol Corporate who say that there's nothing they can do except contact the store owner and give them my information. It's been 1 week since I called Castrol Corporate and the store owner has yet to contact me. In fact, corporate emailed me with a follow up to ensure I had been contacted before I actually was. Now I must take this matter to my bank and have the charge disputed. Refunding me is the least Castrol can do especially since it cost me much more to have my car inspected, oil changed again and the oil filter cap replaced, and if they can't even do that then I'll get my money back myself. I would never recommend this location or even this company ever, and I will never return. This whole issue could have cost me thousands more if I hadn't done my research and acted quickly.

The manager Matt was very helpful with my visit. He went above and beyond and was honest with me in…read moreevery aspect.

My truck overheated and I was lucky enough to go to this Jiffy Lube which had an excellent mechanic…read more(Jeremiah) who got parts and fixed my truck in record time. Great job.

It's been awhile since I've used this vehicle service. I needed a wheel alignment done because my…read morevehicle had a extreme toe out which was ruining my tires. I very much liked the screen that showed the progress concerning the status of the repairs being done to to the vehicle. I was in the waiting room with another customer awaiting repairs to their vehicle and they encountered an issue, minor to the both of us but major to the shop, a simple fix, but to the shop it seemed like a major catastrophe, that didn't bode well to me. So the customer did what I would have done also, cancel the repair, take it home to make the expensive repair myself and return, which was exactly what he did. Then came my turn, they were not going to do the alignment due to what was considered major to them but rather minor to me. I requested the alignment done and I would come back after I made the repairs but they wouldn't warranty the alignment based on their findings, mind you their warranty was for three months and x amount of mileage. They would rather I ruin a perfectly good tire than to make the repair and have me come back after the work they required was done. Now it didn't stop there, the upselling went on for unnecessary parts which I knew weren't needing and even windshield wipers that were new but weather worn from a week that they were put on. I really don't think they will be on my list of places to get repairs in the future especially since I too can fix vehicles but am willing to let someone else do the work, but not if the repairs are not warranted and I'm aware they are not.

you know I had a couple of fixes that needed to be done and Jeff got on the ball and made it all…read morehappen. I really appreciate those guys over there and how hard they work.

I recommend Silver Star Automotive as your go to repair shop. Tanner is an skilled mechanic and is…read morededicated to professionally repairing your vehicle to the highest standards. And safety is ALWAYS a top priority! Remember Silver Star Automotive!!

High quality people and shop. James takes good care of things, and the quality of the equipment is…read moreobvious. Nice waiting area. I've had my truck in three times and each time the service was as expected or better. I'll be back.

I had a really positive experience at this Jiffy Lube. The staff was super nice from the moment I…read morearrived--friendly, respectful, and professional. They were efficient and clearly knew what they were doing. What I appreciated most was that they did not try to sell me anything I didn't want or need. They explained things clearly and let me make my own decisions without any pressure. I left feeling taken care of, which is not always the case at places like this. The team I interacted with was excellent, and I would absolutely return.

Somebody forgot to tighten something. My new truck was dribbling oil on my nearly new driveway…read more Brought it back and the manager said I shouldn't park on the driveway. The manager tried to blame me for the mess. Yes, he sent someone to try to clean up the mess but it is an oil spill. It is still there. Never again. I will share this story with anyone who considers using Jiffylube on Topsy Lane.

Really great service Very friendly and fast…read more Thank you guys I will be back for my next service

they dont list prices. so, get in line and find out how much on the other side…read more also, they tried to use synthetic oil in my car. my regular mechanic laughed when he heard that. my car does NOT need synthetic. upcharging was sll that was.

Great oil change experience!…read more Dean was professional, articulate, upbeat, and the entire staff was attentive & quick yet conscientious about what they were doing... This is the only place I'll go to in Reno. Thanks, John

I used to always go to 1 place for my oil change with my old car.. they are a good place but wanted…read moreto try a new place when I got my new car.. went to one place that was ok but the vibe/ feeling wasn't there.. the job got done but the service just wasn't right.. So then I decided to try valvoline..there's one down the street from me and i pass it alot and always been curious. They looked like a good company and I was right! I'm a uber driver so I need a oil change almost every other month so I need a good place that knows what they are doing and a decent price.. they checked all the boxes.. they are quick , good prices and the staff is always so nice and explains EVERYTHING to you.. from what they offer to what your specific car needs and what they can do there and they never pressure you into anything. They bring something to you attention and leave it at that. They even tell you what you dont really need or need at that time and not try to con you into getting something done just to get your money..they show you things as they are getting done and by the way, you dont leave your car as they work!.. I never feel dumb when I ask questions, never feel pushed into things, never feel like they aren't ever listening to me.i actually feel like they know what they are doing and aren't messing around. Amazing staff at this location. Most definitely will continue taking my business there.

Went in for an oil change and a coolant flush, and they only did the oil change given that I was…read morelow on coolant, and they didn't want to overcharge me for service I wouldn't receive. I was a little frustrated I had to repeat myself a few times - the service tech had his headphones on, so not sure if that was it, but it was a bit clumsy. Otherwise, oil change was done fairly quickly. The other gripe is that they didn't fill my washer fluid, which is one of the main things they should be doing

I went to Walmart over a weekend which was my own mistake as I know better than to go to such a…read morepopular place during peak time. I had to get new tires I bought elsewhere rimmed from my old tires on my RV. I did have to wait a while to get helped, but there was a singular lady holding it up , a long line, and the guy was doing the best he could to get things moving. These days I know every business is understaffed so I can't blame them for me coming at a bad time. Scott rang my order up. He was knowledgeable and told me what would work. He explained all costs. There was someone who watched me unload tires and didn't offer to help, he wasn't a super happy camper. Scott also called later and left a voicemail saying the tires were done. They are supposed to have a text service but in the message he was just confirming in case it didn't come through. He got someone to help me load, who was super friendly. All in all the experience was good, and Walmart offers good rates when it comes to auto services like tires.

Was told my oil change would take an hour. Waited over two hours and asked how much longer it…read morewould be. Turns out everyone was on lunch. I didn't have time to wait so I told them to pull my truck out. They couldn't, had to wait another ten minutes for them to get back for lunch. Talk to the manager and it was just more of a waste of time. I was also rudely told by the tech that they never told me it would only be an hour. I confirmed with the other tech and he said he mistakenly told me an hour. I was never even offered an apology for the waste of my time. Nearly three hours later and I'm on my way without an oil change. What a joke, don't waste your time here.

The absolute nicest people helped me out today! I came in for an oil change and it was my first…read moretime at this location; they were fast, efficient, did a fantastic job and were very kind. I would highly recommend coming to this location for your services!

Again, returned for an oil change, Virgil met me and greeted me like family, Dan worked on the car…read moreabove ground and Chris was below doing the dirty work. Great guys, so friendly and professional. Also they will update you on what is needed for your car, but never are they forcing to upsale you. Did a great job, this is why I return with all 4 of my vehicle... Too Bad they don't do Motorcycles, Thanks Jiffy Lube for great service.