So we needed to get fluids changed filled on two vehicles owned by an elderly family member NOT…read morestaying on top of maint..and fast. The truck was overheating. This crew got us fixed up in a day (we came in on sunday and it wound up needing a part) for a real fair price. 10 out of 10 service.

Needed a oil top off and they weren't open yet so I waited and the manager drove up and he told me…read morethey weren't open until 8am . I told him I needed a top off on my oil. And he topped it off for me my oil. Thank u for that appreciate it jiffy lube on E. Williams street in Carson city Nevada.

Been coming here for years since probably like 2014 or so? Service here is pretty straightforward…read moreand quick. Staff have always been generally knowledgeable and straight shooters with questions and what not. Think only once I've had a problem which was the oil filter not being put on tight enough but all it took was a quick tightening. Never hurts to watch em work or check stuff after a visit at any place!

On February 23rd of 2026 I went to get an oil change. Quick and easy, left around 30 minutes later…read more 3 days later I notice at work a giant oil puddle where I normally park. I come home, look on the ground of my parking spot and sure enough another massive oil puddle. I make my way to the store to have my leak fixed, and on the way my car throws out a DTC for my powertrain. When I get there I explain the issue, and they begin to "fix" the leak. About 30 minutes later I get a text from an unknown number to an aftermarket oil filter cap on Amazon. Unbeknownst to me at the time it was the store manager's personal number. He told me that my oil cap filter was broken, that it was made of cheap plastic and was only supposed to last 60,000 miles(my car is at 96,000), that their supplier didn't have the OEM piece, and that it was $140.00 at Hyundai, so I should buy the one he sent me and they would install it once I'd receive it. I went home and immediately called Hyundai to double check that the information given to me was correct. The person I talked to said that my oil filter cap was rated to last at least 150,000 miles, and that the only way to break it was to tighten it too much or install it incorrectly. My car was still leaking oil when I left the Castrol shop, and so I was unable to drive it until I could have it inspected at Hyundai for the powertrain DTC almost 2 weeks after this. Luckily there was no damage, but to perform the diagnostic inspection they had to perform an oil change anyway. So not only was a piece damaged while at Castrol for the original oil change, but I had to get another oil change to perform the diagnostic inspection at Hyundai, making the original appointment useless, not to mention the store manager seemingly trying to cover up the damage to my oil filter cap. I called the store manager's business number twice to attempt to at least get a refund for my original oil change with no response, so then I call Castrol Corporate who say that there's nothing they can do except contact the store owner and give them my information. It's been 1 week since I called Castrol Corporate and the store owner has yet to contact me. In fact, corporate emailed me with a follow up to ensure I had been contacted before I actually was. Now I must take this matter to my bank and have the charge disputed. Refunding me is the least Castrol can do especially since it cost me much more to have my car inspected, oil changed again and the oil filter cap replaced, and if they can't even do that then I'll get my money back myself. I would never recommend this location or even this company ever, and I will never return. This whole issue could have cost me thousands more if I hadn't done my research and acted quickly.

Extremely friendly service!! Needed a tire rotation. I know everyone is so busy these days but…read moretook a chance they might be able to squeeze me in. They said I could come in at 1:00 that day. I thought awesome. Then Pam called me back said that they had a cancellation so I could come in earlier if I wanted to. Tire rotation was done and I got to wait in their clean comfortably waiting room. Thank you so much for getting me in and being such kind folks.

Family owned and operated for years & years. Ethical, moral, honest. You won't get burned.very…read moreupfront. Pleasure to do business with. Highly recommended.

The guys were awesome & didn't try to sell me anything other than the tires I knew I needed!!read more

Tires Plus, Gardnerville, is contracted with Enterprise Car Rental for minor repair and any tire…read moreissues. Called 9/19/26 regarding a slow leak on rental tire. The attendant informed me that yes, they are contracted with Enterprise "but . . . they currently have a sale going on and it may be some time before they can get at my tire." Obviously, he wasn't interested in a No point of sale, and was discouraging me from coming in.

I went to Walmart over a weekend which was my own mistake as I know better than to go to such a…read morepopular place during peak time. I had to get new tires I bought elsewhere rimmed from my old tires on my RV. I did have to wait a while to get helped, but there was a singular lady holding it up , a long line, and the guy was doing the best he could to get things moving. These days I know every business is understaffed so I can't blame them for me coming at a bad time. Scott rang my order up. He was knowledgeable and told me what would work. He explained all costs. There was someone who watched me unload tires and didn't offer to help, he wasn't a super happy camper. Scott also called later and left a voicemail saying the tires were done. They are supposed to have a text service but in the message he was just confirming in case it didn't come through. He got someone to help me load, who was super friendly. All in all the experience was good, and Walmart offers good rates when it comes to auto services like tires.

Had a blow out, put the spare on, low and behold the spare was low. Pulled into the Tire Care…read moreCenter and associate Leo filled up my tire amongst his other cars. Thank you Leo for getting us back in the road

Very professional. Very considerate, and extremely expedient! I have been to Big Brand in…read moreYerington,Nevada ~ Carson City, Nevada and Mesa, Arizona. All have provided excellent service. Thanks!

If i ever move to Carson, Big Brand Tire & Service would be my place to go for my car troubles…read more They absolutely help me when my vehicle went limp. Jeff and Tom absolutely helped us. They went above and beyond. They were my angels in my distress and overwhelming chaotic moment. They gave us a ride to our hotel and helped us align our car to the uhaul. Super grateful for this place.

Emergency Repairs- On day 3 of vacation, and Toyota wouldn't see us. You must have an appt. We…read moreare traveling from out of state. Performance staff from the counter when we walked in until the repairs were completed, were friendly, compassionate and understanding of our situation. Highly recommend them if you need help with your vehicle.

Removal of Intoxalock device. On 2/6/2026 called PAC to make appointment for removal. They said…read moreit was $510.02 (which we paid) & put us off for a couple of days to removed. Today, 2/11/2026 went in because of battery failure (do to Intoxalock) new battery less than a year old & purchase from PAC, now they want another $250.00 to remove Intoxalock? This is taking advantage of us. What was the $510.02 for, nothing but a bunch of lipservice from the Manager. Never use these folks, they are NOT HONEST!!

So easy to get in and out of a place you really don't want to be. Clean waiting area and great…read morestaff. Everyone was so nice and friendly.

I feel like it's unfortunate that I have to give this location such a low rating. I have never had…read morean issue until now. I ordered tires on 9/11. The guy I spoke with told me they would just take a few days to get in so I can schedule within a few days. I pushed my appt out to 9/19. Which I rearranged my work schedule for. I dropped off the car around 1015 for an 11 appt. I then get a call around 1145ish stating that they don't have the tires and I need to come back and pick up the car because they can't help me but they will be here on Monday 9/21.(100% sure they gave my tires to someone else or never even ordered them to begin with) I let the girl know that I was now in Reno and would be back later to get the car. When I came back to pick up the car the girl just handed me the keys and said yeah, they should be here by Monday. That was it. I stated so are you guys going to call me to schedule or what is the plan here? She said oh yeah someone will call you. Well today is 9/21 and I have heard nothing. No phone call or email. I understand that mistakes can happen but why would you guys not check to make sure you have the tires in stock prior to someone dropping off a car? It's very inconsiderate and unprofessional when people re arrange their work schedule, requesting time off for something like this to happen. Also, the girl I spoke with had her AirPods in the whole time she was talking to me which is very rude. I do not recommend this location.