I've been to this Take 5 at least twice before, and both visits were pleasant. After my most recent visit, I ran into a problem. I called and spoke with Jason, who listened to my concern and told me to come on in so the shop could take a look. I couldn't make it until the next day, but when I arrived, the whole team was great. I was greeted warmly, and the staff checked in with me while I waited for Jason to get to my car. Jason took my concern seriously. He believed what I was telling him before I even pulled into the open bay. He fixed the problem and had me on my way in no time. Things happen; what matters is how a business handles its customers' concerns. Five stars. I'll be back! read more

Excellent service from the manger John and service crew! Couldn't ask for a better team to change my oil and go over every inspection necessary for my vehicle to be at its best! Thank you, David read more

they dont list prices. so, get in line and find out how much on the other side. also, they tried to use synthetic oil in my car. my regular mechanic laughed when he heard that. my car does NOT need synthetic. upcharging was sll that was. read more

I took my car to get my oil change to Take 5 Oil Change on South Virginia. As I approached the shop, I noted that they only had one other customer, so when I pulled up, I only had to wait few minutes before being ushered to the middle work station. The manager, inquired what I was there for and when I mentioned oil change, the techs proceeded to work on my oil change. While there, they also changed the cabin air filter, the front and rear wipers. The total cost of the service came out to a little under $200, which was about what I had expected. The techs were efficient, professional and courteous, and my car is now running better; so, overall, I would say, it was a positive visit and I will be back. read more

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Wanted to try a different Oil Change place other than the dealership and "lube" places. In-vehicle wait time was fairly short. They provided great service, gave me a cold bottled water to drink while I wait in my car. They were thorough inspecting my vehicle such as the air filter and such. They have various coupons on their website and also give rideshare drivers a discount. Would definitely use again. read more

Take 5 Oil Change - Oil Change Stations Near Me - Reno, Nevada

11/5/24- Time to get an oil change for the 4Runner- I love the concept of driving up and waiting in the car.. Two cars ahead and one stall was not working.. Staff was pleasant and offered bottled water.. It's a business, so expect the extra service suggestions.. All in all a very good experience.. and even got a discount.. read more

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I pulled in to get a top off service and Luis was awesome! They checked my oil and found it full... but they still washed my windows and offered to check my tire pressure. I highly recommend this location. They also gave me info on what I need to know for my next oil change. read more

Really great service Very friendly and fast Thank you guys I will be back for my next service read more

The guys down at take 5 were great! It does take longer than expected but they definitely pay attention to detail and make sure the job gets done right! It was super hot and I had my son in the car, they were quick to offer me some cold water and keep me updated on what was going on. They also check things like your filters, wiper blades and wipe your windshield off for you. Top notch service for sure! Will always come here for my oil changes. read more

Not a bad way to get an oil change once yor turn comes up, they direct into a stall. Pretty friendly and knowledgable.like every place like it, they to upsell you but just get what you need and there is no stress. I was served by Ryalan and he was real knowledgeable. Check it out. read more

Take 5 Oil Change - Garage entrance - Oil Change Stations Near Me - Reno, Nevada

Micheal, Will, and John were absolutely amazing. They helped me out a lot without trying to upsell me anything and walked me through the entire process. Their communication was awesome! Would absolutely come back here! The value of the job was great! read more

Luis and Manager Justin were great! Fantastic and quick in their work! From start to finish they explained everything and asked before just jumping ahead. Was in and out in about 30 mins or less read more

0 start is not an option. In summary, lazy and poor customer service with lack of communication explaining. For the first time in over 10 years, a smog check inspector claimed my car was "tampered with" and thus reported my report as such and failed to the DMV. I was still charged $30. Sadly what the inspector (who is also the manager) (DMV inspector number E00000075395) did not do was actually look under the steering wheel - very lazy in my opinion. The location for the OBD port connector was not tampered with which the inspector would have seen and felt had he actually tired. Do not go to this location for smog test, and honestly with that service, I would never go there for anything. The same day, I went to another place and like every other time, the inspector was able to connect to the port that was not tampered with. This inspector should not be certified to do these tests. read more

Great Service! Immediately got in! My Audi SQ5 was a little more than 5, ha! ;-). Net is, all was great and I'll be back!!! Got a 25% discount too! read more

I've used this location several times for all my vehicles. I have a diesel truck that takes some knowledge to change the oil properly. They have stepped up their game with experienced mechanics and did an excellent job today. Big plus is they are priced right and don't try to hit you with add ons you don't need. read more

Take 5 initially told me the service would take about 50 minutes. That time has now passed, and I'm just now being helped. On top of that, they realized they don't even have enough oil on hand and have to go to O'Reilly's to complete the service. This is extremely frustrating and not what I expected. read more

Fast, efficient service. Employees are really professional and nice. We will be bringing all of vehicles here.

The dudes were so nice and helpful! and they offered us waters which was super nice. He was very honest and only tried to highball one time but that is his job so it is ok. I forgive him. You should too. Overall great service! Would recommend! Take 5 mins out of your day to stop and get a good quality oil change. I know you need one! don't we all. Thanks guys. keep up the good work. :) read more

We pulled into the 3rd bay for an oil change since there were two other cars in the other bays. He told us we would have to wait as they were busy with the other cars. So now we are stuck in the vehicle for the wait of 10 to 15 mins. That is fine unless you have to use the restroom. Once in the bay area you are not supposed to leave the car for safety issues. No one wants to drop in the hole or trip on a hose. Two young men were doing both the other cars and did not get to us until those cars exited the bays. So now the whole process of working on our car took another 15 to 20 mins. I would not say it is a "quick lube" spot. As you can see from my photo, two workers chatted outside the building that whole time. Maybe they were on break but it just does not look good to the public. The only reason I am giving three stars is because the gentleman who worked on our car from the computer was polite and he did not pressure us when we told him we did not want the top oil change nor the extras. We did take the new air filter which was about $35, just to be done with it. And they asked us if we needed water but we were fine (didn't want to use the restroom and fall in the hole). I would probably use them again and give them another try. I just hope it runs more efficiently. read more

Take 5 Oil Change - View from car in the bay - Oil Change Stations Near Me - Reno, Nevada

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I really want to like Take 5, but my last couple of experiences have told me I'm better off going elsewhere. The most recent time, we were informed that it was going to be about a 20 minute wait once they pulled us in. We said that was OK. Well, 20 minutes pass and the mechanic walked over and said since his coworker went on break, we now had to wait another 30+ minutes before they could begin. Had they said that it was going to be an hour wait to begin with, we would have gone elsewhere. However, to wait until I was in the bay is not a good look. Plus, this location had inconsistent hours after the new location in Sparks opened, so not good. I like Take 5, have had good experiences elsewhere, but they need to do something about Reno. read more

Big Thank You to Justin. He let me know I had a leak and even took a photo of the issue. I truly appreciate your amazing service and time!

We had our 1969 Jaguar XKE out for the Hot August Nights Poker Run. We needed an oil change and most every drive through oil change place waved us away because they didn't want to mess with a classic car. Hector and his crew welcomed us and were cooperative and flexible with the quirks of our car. I would highly recommend Take 5 to anyone with a classic car or anyone at all who wants great friendly service. read more

Friendly efficient service with no surprises. Prices were reasonable and the short wait time was not intolerable.

For some reason it wouldn't let me update my previous review, so here I am again. Nathan was quick to greet us and let us know it was gonna be a few minutes when we first drove up. Since we showed up the day after the first snow day of 2024, Nathan let us park our car in their garage to get out of the cold. Just a couple minutes after we were let into the garage, Nathan and Marcus started working on my car. A third guy came to help and we were out of there within minutes. Both Nathan and Marcus were so nice and they provided AH-MAY-ZING customer service. I'm sorry boys you have to work in the cold, but now I can drive to California with a new oil change, air in my tires and all the fixin's. If you look up their website, there is currently an $18 off any oil change! It definitely was accepted. Thank you guys for that offer! I made sure to honk twice to their customer service on the way out read more

Very kind and professional. I was in and out pretty quickly. They also gave me a cold water while I waited in the car, which was nice.

We went in around 430 on Friday there was a small wait and it was great gave us enough time to eat take out in the car. We had Jason help us and he was awesome. I didn't catch the other gentleman name but he was friendly and because there was a small wait brought us eaters and fruit snacks for our kiddo. Great prices, excellent customer service. And I would definitely recommend this place. Also, they recognized the bolt on are oil under neath was flat and they had to get it out and they did and they replaced the bolt for no charge. Awesome work gentleman. Give Jason a raise he works hard! read more

I went there for a routine oil change. Jiffy Lube had a one hour wait. They had no wait and took care of me immediately. The service was excellent, and they comprehensively checked all fluid levels in my car. What I really like is they offer a free check in halfway before your next oil change is due. I just had that check done and they filled up a quart of oil and added coolant -- all for free. It's an older car, so these mid-term checks are helpful. I'll be going to Take 5 from now on. read more

As a founding member of the quick oil change industry, with 40 years in the business I find it discouraging that these shops no longer check gear box fluid levels. As far as professional, well trained staff, there is room for improvement. Sitting out front for 10 minutes before being greeted is not acceptable (only two vehicles in the 3-car bays). Once in the shop, Justin (your service writer) did nothing but mumble and spent more time trying to upgrade the service rather than getting to work. As usual, showing the customer the air filter and just saying it's dirty will not get you a sale, especially when a trained eye can easily see it is still good. Open up the pleats and see what's really going on. I recommend the owner spend some time actually working in the shop along side the crew and see reality!!! read more

Stopped in for an oil change before heading out to San Francisco, and these guys are great! I was immediately greeted with a cold water bottle and directed into a stall. Competitive pricing for the oil change, plus they checked my tire pressure and replaced my engine air filter. It took all of 10 minutes, and everyone was super friendly. This will be my go-to oil change location in Reno from now on! read more

Take 5 Oil Change - Take 5 pricing board - Oil Change Stations Near Me - Reno, Nevada

I visited for the first time to get an oil change. Michael, the manager, and Andrew assisted me, and I had a very pleasant experience. They were friendly, knowledgeable, and not at all pushy about selling extra services. They provided wonderful and helpful advice on what I needed and didn't need. I will definitely return for future oil changes. They also honor veterans! read more

Easily some of the best customer service I've had anywhere, not just including oil change shops. Everyone there was super polite, explained everything very well, and weren't pushy on sales in the least. They got my oil change done, verified all the safety and running checks, and had me on my way. Just a great experience overall! read more

100% transparency, a true novelty in the routine auto-maintenance world. I had a few bad experiences with my dealer's service center after moving to Reno three years ago, so I was shopping around for mechanics to cover the basics. Our Yelp CM Michael T. did a spot-on review of Take5 that opened the door, and after chatting with the manager via messages, I was sold. The real selling point for me is that you are shown EVERYTHING being done. Contrary to every other garage out there, your vehicle isn't shuttled off behind closed doors where you just have to take their word for the work being done. Instead, Take5 makes a point to show you the clarity of your oil, your dip-stick measurement, etc. They top off fluids and check your tires, as well, and if you need air filters changed, they've got you covered there, too. After, they even clean your windows. The test for me on a garage upselling? Those damn air filters. I change my own. I do it before getting service. Take5 took one look and said, "spotless, you're good there." By contrast, my dealer? Only told me I needed new filters...did they even look? Either they looked and tried to upsell anyway, or they didn't look at all and just went for the easy add-on. Kudos to Take5. Yes, you are greeted at the door with an offer of a water bottle. Service and hospitality are paramount, that's the business model and they ace it. Everyone was engaging, carried a professional presentation of themselves, was informative, talked through the process both to themselves and to me, the customer. And the discounts! 25% for veterans and military? Other coupons available? If you're price shopping, they can't be beat, either. I'm not prone to 5-star nor 1-star reviews, but Take5 deserves this one. They are brand new, yet utterly seamless. Theirs is the kind of service I expect from a white-tablecloth restaurant, not an auto garage. I don't NEED this caliber of service for just an oil change, but I tell you: I really like and appreciate being treated like an adult human and not some clueless schmuck to be scammed. Will definitely be back. read more

Take 5 Oil Change - Great prices, other fluid checks, and fine in 10?! Jackpot! - Oil Change Stations Near Me - Reno, Nevada

Time is our most valuable asset and this is the kinda service I've been looking for regluar maintenance and everyone should take advantage of it! Oil changes are more and more expensive, and while I never DIY this, I do keep track of the costs via the promotions from local parts stores and it's making less and less sense to even try it, especially when there are places like Take 5. I searched Yelp for a quick oil change and found Take 5. They're a newer business and offering $15 off service, so I called a few other places to gauge pricing. I wanted to see if they were competitive, and they were with an $89 full synthetic oil change, and that's before the discount! Better than the price was the service itself. The staff guides you as you roll your own vehicle in and then you stay in while the service is performed. I wasn't sure which level I needed for my vehicle so I asked. The cashier did try to upsell me with good reasons but another associate, who I believe may be the owner, said that while the "premium" level certainly couldn't hurt, he recommended the standard full synthetic and said to upgrade when the vehicle has more mileage on it. They also showed me the engine and cabin air filters and asked if I wanted to replace them. For the engine filter it was $26 and Amazon had the part for roughly the same cost, so I said go for it. The cabin air filter was quite a bit more expensive, not difficult to swap yourself and Amazon had the part much cheaper too, so I left that one for me. Out the door for the filter and oil change was the same as just the oil change at other places, so I'm happy with my decision to stop here and I think you will be too. read more

Amazing service and team here! I came by to get my tires and fluids checked out before a road trip, and these guys went above and beyond. I would like to specifically thank Hector and Jason for being so awesome and helpful today! My car needed a coolant exchange, so we quickly got that done for a very fair price and were on our way. Unfortunately, the radiator hose cracked at some point in the process without anyone noticing. So, we left and came back a few hours later due to some steam under the hood coming out. Luckily, Jason was able to diagnose our issue very quickly. Upon hearing of our troubles, the manager Hector quickly jumped in to help, and went to the nearby auto store to grab us a new hose and some clamps!!! This was SO appreciated and so above and beyond our expectations coming in. All in all I am so so pleased with the service and I will definitely be back!!! read more

Quick oil change, but the best thing is no up selling. The other guys down the street are always trying to change every fluid in the car. This place is a straight forward oil change. read more

I have had dozens of oil changes on multiple vehicles. I can't attest to others here but can tell you they fully deserve 5 stars. I have a diesel 2024 Silverado. First, they were just over $100 dollars less expensive. Second, they provided far more value in filling the windshield washer, checking the tire pressures, that the dealership does not do. And bonus that savings comes with getting synthetic oil lasting twice as long. No brainer. I waited for my first oil change with an appointment 4.5 hours. I don't like the name 5 minute as it was not 5 minutes and leads many to think they don't make sure everything they check is done. Better to be called pit stop maybe. read more

Andrew and his crew were friendly & gave fruit snacks to the kids. and took care of our oil change. Double checked and found snails, clean things out. Good customer service. read more

Needed an oil change and peeked in the area I was in on Yelp and found this little oil change gem. The place was easy, convenient, clean and they guys were so nice and prompt. You even get to stay in your car. They gave me a water bottle, changed my oil and filter, topped off my fluids, and checked my tire pressure. Coupons are available online. read more

Just wanted my oil checked before a road trip, they did so and recommended a coolant exchange (which was NECESSARY). My radiator hose was weak and cracked shortly after we left, so they replaced the hose & clasps, then refilled my coolant! Everyone was so kind and explained everything as it happened. Massive shoutout to Hector, who drove to O'Reilly to get the replacements we needed. Above and beyond service, thank you Hector & Jason for your help! read more

An amazing team was working today with Jason, Clayton and Kyle getting it done in adequate time. They're very customer service driven, informative, genuinely caring, offering auto care suggestions and overall fantastic. I highly recommend this location. This crew deserves 10 stars. read more