Short and sweet: we called ahead to make sure they were open and able to register and smog check our car between 5:55 and 6:10 (time it takes to get there and not be late for babysitting). Phone etiquette was fine. But the top notch is we didn't have to ask the staff to MAKE SURE (you know how that is); they asked the attendant specifically and had them expecting us. He knew we were in a hurry. Though he was also training someone, he was quick and did what he could to make the paperwork happen as fast as possible. Very considerate and polite. Also, a little humor from staff was the extra star (this is for the guy who did all the actual work). read more

On 4/22/26 I stopped in for assistance with something underneath my car dragging after road debris loosened it. Abel was very helpful. He and another Jiffy Lube staff member secured the flap at no charge. On other occasions I have good experiences, I stop in for top offs and tire pressure checks in between oil changes. read more

This business offers outstanding service at a very reasonable price. They maintain complete vehicle maintenance records and check the recommended service schedules for all vehicles. They provide comprehensive vehicle services without trying to upcharge. Service is fast and courteous. I have used this outlet for many years and have never had a bad experience. read more

I love coming to this location. Everyone works really well together and they work as a team. I had four people helping me which was Daniel James Abel and Gomez. They were all really thorough with everyone's cars. They were treating the customers with so much respect and care and it seemed like they were really working well together. It's always so nice when I come here because it's always a very great experience read more

Smog was completed and passed. Tech went to check my gas cap and you can audibly hear the seal break. Told me my gas cap rubber was too old and failed it. I went and grabbed a new cap and the tech made me run another smog. Again passed. I WAS CHARGED TWICE! When I asked him about this he got confrontational and wanted to fight. Super unprofessional and do not recommend this business. I would give negative stars if possible and will be reporting to nevada dmv read more

Jiffy lube on north hills Blvd does absolute crap work , charged my daughter 400 bucks for spark plugs and only changed 5 of the 6 , called the manager and they claim my daughter was in a hurry and they had to stop at 5 plugs , BS . The manager is a liar the tech is a pile of shit . She is 18 , ( she wanted to take care of things)the vehicle stopped running at around midnight near bonanza after they worked on it, luckily her friend lives down the street and was able to pick her up, we were able to get it towed to our house, so her dad/my husband can fix it.. but who knows what could of happened to her read more

Took both sons' vehicles in for an oil change, at different times; one was a VW Tiguan and the other a Ford F150z Tiguan was fine, had to pay for synthetic, but I already knew that. The Ford F159, on the other hand, completely different story. A couple days AFTER the oil change, the truck overheated and died out on the road. This is a truck that had absolutely no issues prior to the oil change. None at all. At any rate, I had it towed to my house and because the truck would not turn on, the two truck driver had to drag it on the tow truck. The truck sat on the curb for a couple days while I looked for a mobile mechanic that could come to the truck. I finally found one and he figured out that there were some loose parts that caused the water pump to fail (not sure how to correctly word this) so I had to have the water pump replaced. The mobile mechanic replaced it and I haven't had any issues since. Another thing I haven't done since is return to this Jiffy Lube location. I like the Valvoline oil change place down the street - they don't have groupon but my son's truck has not had any issues since going there. read more

The process was fairly simple and I thought the price would be decent, but I ended up paying $80+ for an oil change just to get home and find a good amount of oil leakage under the car on our drive way. This was noticed three days later because it's one of our teens car and not used everyday. I plan to go back tomorrow to see about getting it corrected but it's too late to do anything about a stain on our driveway! We will just take his car to a local shop or dealer going forward. read more

Jiffy Lube - Oil change is now a drive thru process - Oil Change Stations Near Me - Reno, Nevada

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Had to get a couple things done last minute on two separate occasions and was able to just show up as a first come, first served. Prices are decent. Staff there are friendly and hard working. Quick and reliable service. read more

Stay clear brought my wife's car in for an oil change, they wanted to add extra stuff I kindly declined I could tell they where getting frustrated, they pulled out my air filter brought it to my window as in was sitting in the car said it needed to be replaced I declined payed bill thanked them and drove off went to get onto hwy 395 put some gas to it and car stalled out mind you I have my 2 little daughters with me pull off to the side out the on ramp wouldn't stay running had to have my car towed back to Quincy to Frank's Garage for repairs not mowing what the problem was, after Brian was able to locate the problem he told me my air filter had been installed backwards and blew a bunch of dust into my mass airflow sensor and clogged it. So we reach out manger says he will review the tapes and call us back week has passed and no response I call today and he tells me he reviewed the tape and he never touched it (flat out lie) I tell him that it says right here on the invoice that you did he then tells me well he did but you can't install it backwards so instead of arguing I ask him for his corporate number he laughs at me and tells he to find it online and then hangs up. Stay away I was told that this is not the first time with this place. read more

Jiffy Lube - Invoice - Oil Change Stations Near Me - Reno, Nevada

This place does a great job! It carefully tracks the required service schedule for each vehicle. It gives comprehensive service with extreme customer care. They do not sell you services you do not need. Once I took my seldom driven car in for an oil change and they assured me that it was not needed yet. It is such a convenience to get a car serviced quickly without having to wait weeks for an appointment. read more

Very great quality of work and service aanon was very caring and also found more issues to prevent from breaking in the future definitely has a client for life thank you!they truly value the customer ! read more

Jiffy Lube - Diesel oil changes quick and priced right!! These guys definitely know what they are doing! - Oil Change Stations Near Me - Reno, Nevada

I have had several good experiences at this location but today's was exceptional. Yes, mostly it was in the luck of my timing but I got my Groupon Oil Change and tire rotation all in less than 30 minutes--a record without an appointment I'm sure! Thanks guys!! read more

They do not honor coupons and charge extra for services already paid for .Not a customer service friendly business!!

If I could give zero stars I would. I parked my car outside the Bay Area at 2:30 pm. Haas two other cars in the bay. 3 other men walked in and got checked in and I sat waiting and still not checked in. Then at 3:30 another gentleman walked in and within 5 minutes he got checked in. At this point I had been waiting over an hour and had 4 men serviced and checked in and gone before I was. I was very upset at this point as they said it is fist come first serve. I said I have been here over an hour and he just got here. My car still not even in a bay. I told them never mind! I got my car and left. Totally sexist branch and horrible service!! WILL NEVER GO TO THE NORTH VALLEY BRANCH AGAIN!! read more

Took my vehicle in for a coolant exchange - After this exchange, my radiator froze, craked, and began spilling coolant every time it was driven. This shop now states they have no responsibility over the issue and will not do anything to remedy the situation despite the improper exchange being the cause of the issue (verified by another mechanic). I WILL NEVER RECCOMEND JIFFY LUBE AGAIN! The manager was also rude and had an attitude with both myself and my significant other. AVOID if you care for your car! This exchange cost me over 200$ and now my car is out of commission completely. read more

My 2020 Yukon needed an oil change. Dealer in Reno couldn't fit me in until February, advised I just not drive (for a month and a half!) so I went to Jiffy Lube North Hills. Wow! I had an oil change and all the fixins for 25% of the dealer price! And instead of a three hour wait, try 20 minutes! The wonderful Antonio helped and he deserves a raise! I am going to be a Jiffy Lube customer from now on. read more

This was my first time at this location and it will be the only one I return to! Everyone was wonderful and helpful. Didn't try to force me to do any other services and they were honest with me. Was previously going to Spanish springs and the manager there, Manny, is awful. So glad I found this one in golden valley! read more

Great group of guys. The manger seeming like he loves his job is what keeps me coming back

These guys are as good as gold! I went on one of those hot Reno summer days and they were still super friendly and welcoming- despite being dressed in black uniforms! They changed my oil, checked my tire pressure, changed my back windshield and filters and always had smiles and kind words. Give them a visit and bring them ice cream on a hot day! They deserve it! read more

Technician met me out side when I pulled up told me there was a 45 min wait . Very busy.cars lined up waiting. told him I would wait. The waiting room was full. so I walked over to Wendy's Right next door. very convenient . when I returned after 10 or 15 min my car was inside and the tech s were busy on my car. a other 15 and my was pulled outside. these guys work hard to get you in and out. I usually go to the dealer but with this good service and 1/3 the cost. It's a no brainier.. CK them out., read more

Jiffy Lube - Great location somewhat of a wait after the holiday Wendy's right next door got a snack n a hot coffee. - Oil Change Stations Near Me - Reno, Nevada

I received the best service today at Jiffy Lube! Luciano was so helpful, gave great customer service, and went above and beyond to help me. I really appreciate the experience I had today! I will definitely be back. Thank you very much. It's hard to find great customer service these days, so I sure appreciated the kindness. read more

Great employees here, fast smog on 2 cars. $15.00 each. No hassles and guy was very nice! Win win!

3 Strikes and your out! 1. In a pinch I took my F-150 ECO Boost for a quick oil change a few months ago as I usually change the oil myself. Upon my next oil change I couldn't get my oil filter off as it is "Hand Tighten" only because of the location of the filter. It took two people using a filter wrench and crushing the filter into oblivion just to loosen the filter. The techs at Jiffy Lube should have know this. 2. Took my personal vehicle to work so I could stop on the way and get a quick smog. Upon arrival the tech stated his only Smog Tech was on lunch (2:30pm) and wouldn't be back for an hour. Really!?!... there is only one tech with the brain capacity do perform a smog??? 3. FYI, oil rags and windows don't mix! I'm done with Jiffy Lube, especially North Valleys. read more

Horrible customer service except for GM Will, he's the only one who gets the job done fair and quickly. They rip people off and have no filter with degrading customers. read more

I will never use this or any Jiffy Lube again. The last three times I've had my oil changed there it's been a half a quart over. The mechanic and the manager both told me it can be above the full Mark and still be in the normal range.This time I took my truck to my mechanic, he then pointed out that I have low brake fluid, which no one else has ever told me that and the oil plug was tightened down so that it had to be replaced, it was stripped out. I spend a month trying to get a hold of their corporate office with no return phone calls... I like to use my Community as much as possible, and I have never written a negative review on anyone before today. read more

Super fast and friendly service! Went in and got an oil change in about 20 minutes and they even helped me find a coupon for their services. Awesome crew! read more

So let's start off with they did my oil change and it was done correctly but only because I watched. So for that I'll give them two stars. I own a turbo diesel and I brought them my own oil and filter. This filter is supposed to be filled with two quarts of oil and then 13 qts in the crankcase. I informed the manager that that is exactly what I wanted. In fact I told him three times. Well when I watch the kid start to fill my truck and then I notice that the lower bay is closed off I went out and asked the manager if the lower bay tech filled the filter with oil. The manager then states "Oh did you want him to?" Yes. I told the manager three times what I wanted and that without filling the filter they can cause bearing damage. Now it might be insignificant damage but still this is the procedure for changing the oil on this vehicle and in fact the procedure for most turbo charged vehicles. So before I could even finish this review I found that my vehicle was dripping oil. Apparently wiping down any oil that was spilled while taking off the old filter isn't in the lower bay technicians job description. But I should've figured that by the general I don't give a crap attitudes from most of the techs working there. I will say the manager was nice and so was the guy who pulled my truck back in to check the filter and wipe down the oil. But overall a very unpleasant experience. One in which I will not partake in again from this location. I will also say this. I have been an automotive mechanic most of my life and have actually run two different Jiffy Lube stores in California. I know the routine's and some of the attitudes from the technicians and this is why I watch diligently while they change my oil. I usually change my own oil however there were exceptions this time as to why I could not. read more

I have used Jiffy Lube exclusively since I moved to Reno. Service has been great and their customer service folks have improved over the last 18 months. Today I met Jenny. Jenny helped me discover that I had been purchasing full synthetic Groupons however the last two times I simply requested the same oil I have always used. read more

They left my keys in my vehicle and my vehicle got stolen! Wont be going back to this place anymore! The employees didn't even call the police or me to verify if I took the car! Not happy at all! read more

It's been forever since I went here but one of their staff tried to tell me my breaks were bad some time ago when the pads and rotors were brand new. The manager sort of made it right by not making me pay labor for an oil change but I went and bought the supplies so I think that's a bit redundant. I can't say I'd recommend trusting them. read more

They always greet you at the door when you pull in, asking what you need done that day and give you a clear direction of what to do next. We usually use this Jiffy Lube location for smog check because most of the time, it is an 10-minute job for them, of course there were times we had to wait 30 minutes when the line was 4 - 5 car deep for the smog. But they are very attentive and courteous to work through the line and keep you informed. Yes, we will go back to this location for our smog check. read more

Came to Jiffy Lube scared because my car was making a bunch a weird noises. Victor was able to help and his service was amazing! I feel so relieved! My car is perfect again He was super nice, super helpful and gave us advice as to what to do in the future. I would always go to other shops and now I'm definitely gonna start coming to Jiffy Lube instead. I've never been to a place this helpful. Absolutely recommend. read more

Jiffy Lube costs more than a Wal Mart Oil Change Service--but, Wal Mart does this job just as well-and unlike Jiffy Lube--Wal Mart won't keep hustling you on overpriced extra maintenance...Jiffy Lube's air filters and other goodies are marked up a ton, too... read more

My experience at this location today was great! They were informative, honest, and helpful beyond what I would have typically expected.

They changed my oil and they stripped my oil bolt that is the last time I will pay a shop to do an oil change

I like the convenience of Jiffy Lube but I always leave wondering if they scammed me or not. Here! Your _____ needs replaced. The technician recommended ______. Anyway, the service here is the same as others. The biggest drawback is lack of cell service, but that's not their fault. No vending machines, tv was just commercials. read more

Good business. They accidentally broke something while doing a repair and they straight up told me. The manager, a young guy named William purchased the part and replaced it. They did it pretty quickly. It was great service for a Jiffy Lube. read more

Worst customer service!! Went to get smog forgot my coupon wouldn't give it to me so had to go home to get coupon. Had 3 coupon on refrigerator took one back and was told it was expired and they were already doing the smog so I had no choice. I've had oil changes on all by vehicles and some repairs done here NEVER AGAIN!!!!! read more

I wouldn't recommend this location for a brake job. Their mechanic, Phil, was not only rude to his peers but rude to this customer. He originally recommended new rotors at $80 each, and I asked that they try to turn the rotors for $20/wheel. I don't plan on spending a lot of $$$ on this truck (2006 Chevy Avalanche 1500 4x4). They then called me with I an issue with rust and frozen calipers and they returned my truck to me. No looking up pricing for new calipers to alleviate the issue at my acceptance, just refused the work! I have used them many times for oil, filters, wiper changes without incident and they've always been quick. I would not recommend anything else and the manager needs to deal with "shouting" Phil, or they'll lose more business. read more