I recently purchased a '26 Crosstrek Sport from Michael Hohl Subaru. I worked with Mark, Dom and Yari. I wanted to thank all 3 of them and especially both Dom and Yari. They went the extra mile to make sure I had everything I needed, offered assistance and took time to help me understand the new system. They were both positive and energetic and fun to work with. The team I worked with made the purchasing experience a pleasurable moment. There wasnt too much stress, they were understanding and patient with my wife and I. Thank you all so much. read more

Yesterday I went to each dealer in Reno-Carson to try all EV's and be sure of my next purchase. After spending my entire day with countless dealers looking for the best value I came to Hohl Subaru last and was helped by Billy. Billy was attentive and read the room well, I was exhausted by my visits. He was careful and courteous and didnt waste time. It was unexpected and welcome and to my suprise gave me the most competitive deal of the day. After visiting everyone else the most enjoyable experience of my day was at Hohl Subaru with Billy. I didnt end off buying the soltara we discussed and went with an ioniq but the experience was refreshing. Thank you read more

Call service three times mid afternoon and nobody ever answered, calls just disconnected. Called the main number and talked to Gail. She really tried to find someone for me to talk to and transferred me to their cell phone. Guess what? Went to voicemail. That tells you all you need to know about Michael Hohl Subaru "service". read more

just Bought a new 2026 Subaru Forster Hybrid, the salesman Homi was so helpful and kind, he stuck with us for almost the whole day making sure we had all the info and help we needed. I tried to give him a tip at the end and he refused, so here I am leaving this review. great salesman, I will 100% buy from them again next time! great build quality on the vehicle compared to some of the other brands I won't name. read more

Michael Hohl Subaru - Happy with our new Forester! - Car Dealers Near Me - Carson City, Nevada

I'm hard on my Subaru and they own more than one occasion have bent over backwards to help me. I really would like to express my gratitude to the service team. I love my Subaru for what it does. Sometimes for what it doesn't do I don't love it so much.-but because of the service and the genuine kindness I receive from the folks in the service bay when we came to buy a new car we went right next-door in January 20 25 and spent another 50,000 on a brand new Honda and that thing is kicking ass too. What's love and respect you guys keep crushing it thank you. read more

Michael Hohl Subaru - They even double checked the repair for me. Stellar - Car Dealers Near Me - Carson City, Nevada

If you buy your car here, just expect to have no contact with them afterward. Purchased my car and had a question about the extended warranty. Cannot get anyone to call me back. I have called four times, the calls go to voicemail and I leave a message Nothing! It's a typical situation where they want your business until you buy a car then they don't care. I never had this experience with the Subaru dealer in Reno. I will never go back to Carson again read more

made an appointment to change my element air cleaner and air filter. when I told the service writer what I wanted to do, he said, instead of me being there an hour plus, that I could just purchase the two filters from parts, he would install them and I could be on my way in 15 minutes. of course, I took him up on his offer. This young man went out of his way to help a senior woman and I am so sorry that I did not take his card, to address a thank you note to him. I hope someone from the dealership replies to this so I can get a thank you to him. Do I recommend this dealership? Yes, and Homi is the best salesman. read more

The best Subaru service team we have ever worked with - from the initial phone call through the service experience. Logan kept us updated and was charming and professional. The free shuttle guys - Trent and Patrick- were full of cool history about the area and made excellent suggestions. Desiree found us a loaner car last minute and launched us on an adventure. All this while Gary, our technician, was expertly fixing the problem and restoring our amazing car to her former self! Kuddos to the team! read more

We are happy to be back at Michael Hohl Subaru dealership for our routine maintenance on Caro Sue and some not so routine terrific guest service! This is by far our favorite dealership we've been to in all of the western United States! We just love it here! Thank you Scott and crew! Much Love! read more

Michael Hohl Subaru - Miki relaxing in the lobby. They really love the doggies, here! - Car Dealers Near Me - Carson City, Nevada

Huge thanks to Adam at Michael Hohl. Not only was he cheerful and described everything in a very communicative way but he also was timely and called me back with any information that was necessary. My car was taken care of very promptly and I appreciated their service completely. Many thanks read more

I bought three different cars from Subaru (the first in Reno and the last two in Carson). The first experience at Carson was less than impressive as we were quoted a price, which was even listed on their website, drove 45 miles only to be told that they could not give us the car for that price as it was marked incorrectly. We had to leave and drive all the way home and they called and said they could make something work which showed me that it was just a game to them. I recently came in to get the electric car and was told that they sold them all (however they were still on the website as being available). They said that they could get one from a dealership in California. They said I was "first on the list" and I even paid a $1000 deposit. The sales person called me and said there is a red one but I had to decide with ten minutes. I told him I needed to talk to my husband first and then he texted me and said that he was just going to sell it to the next person on the list. When I reached out to Matthew Hohl (2 phone calls and three emails) I received NO RESPONSE. Unfortunately this kind of customer service comes straight from the top. I absolutely LOVE Subaru's however, I purchased a Lexus from Dolan Lexus yesterday and I was treated with respect and had the BEST customer service! I will NEVER give Subaru my business again. read more

Chris in vehicle services was super warm & welcoming an made sure my beloved subaru was cared for correctly

I can't imagine a worse car dealer. They will not commit to a price. I used the eprice link on their website to ask for a price with their current zero percent financing special. It took a week for them to give me a price. They said they were getting management approval. I immediately accepted and the manager immediately rescinded the offer because the price didn't go with the financing offer- despite the salesperson and I discussing it in every email leading to the offer. I went to the dealership to confirm the exact trim package I wanted. The salesman kept saying prices were much lower than marked because of next year cars coming, but couldn't or wouldn't give an actual price. I gave him my email to send me the price and never got any response. I tried the website again and asked for the price with the normal Subaru Financing. They only reiterated the full price with zero percent financing. Because they wouldn't give a price, I gave an offer. They didn't reject my offer or give a counter offer, they just told me it was sold. They have 3 three identical cars in stock but still won't say how much. They seem more interested in be vague and obtuse than just trying to sell cars. I fowarded all of this to the manager and general manager also with no response- so I presume this is just how they operate. read more

Over the last week I have reached out to 3 different employees, including service manager, and have received zero replies. I asked for my diagnostic paperwork so I can take it to another shop. read more

I had a catalytic converter under warranty that needed to be replaced and these guys had the diagnostic complete, new sensors, and a new cat installed within 2.5 hours. I was thoroughly impressed they knocked it all out same day and made everything so easy for me. Christina in the service department is the absolute best. I had a wonderful experience with her. read more

I've purchased my last two Foresters at Michael Hohl Subaru. It's so worth the drive from Reno. They're nice folks and fairly low pressure. Recently, I had a great experience after a tire blowout north of Carson. We were on a road trip down to Lone Pine CA when I picked up a small bolt on 580 southbound on the Galena Bridge. After AAA got us back on the road, and needing the tire repaired, I went to Subaru to see if they could help us out. Indeed, they did. The tire was repaired, and we were on our way. Best part? They didn't even charge us, as I had purchased the car there in 2023. They were friendly, helpful, and professional. Thanks you guys! read more

Michael Hohl Subaru - Forester Wilderness! - Car Dealers Near Me - Carson City, Nevada

They were helpful, friendly, and not pushy. We worked with Don Cavallaro and he was awesome. He made it an easy purchase. Would suggest to anyone and I would go back! Thank you so much to Carson City Hohl Subaru! read more

First off, I want to commend Jeff Patterson for being a great salesperson and helping us out throughout the challenging car buying process at Michael Hohl Subaru. If it wasn't for him we would have not purchased a vehicle there, and I would do business with him again in a heartbeat if he was at another dealership, or was the sales manager. That being said I would never do business with this location again, because of Nick Reinhardt, and he will be the reason I will be filing a complaint with the BBB and FTC. We found the vehicle we purchased online and reached out before driving 2 hours over Donner Pass in a snowstorm to confirm the vehicle was still available at the listed price. We arrived and test-drove the vehicle and worked with Jeff to start the paperwork. We told him we were not interested in any optional add-ons, and he spoke with his manager who wanted to leave the extended warranty and Lo Jack. Once again we told him we were not interested, and allowed him to run our finances. After the finances were run, the sales manager "Nick" stormed into the office we were sitting in, so heated that he accidentally kicked the car the seat that my 2-month-old son was sitting in. He told us the Lo Jack was required and we had to purchase it with the vehicle. I told him I thought Lo Jack was an optional add-on, but he said no it is not optional. My wife mentioned the facts from the FTC Napelton case on the matter, but he once again said it was not optional. At that point, we agreed that we still wanted to purchase the car, and would pay the cost, but believed it should be optional. We had driven 2-hours in a snowstorm to pick it up, and being military members, would not have much flexibility to return. When we moved on to the final purchase of the car, Ian, tried to sell us all the additional options, and we declined. We once again told him that we did not want the Lo Jack, but he said his boss said it was not optional. When completing the Lo Jack documents, I pointed out how all 3 times they all said it was an optional service, but he confirmed all 3 times it was not optional and we had to pay for it. After that, we completed the transaction feeling deceived, since the "non-optional" Lo Jack was not included in the listing, and was not mentioned before we had driven 2 hours, over Donner Pass in the snow to see the car. We would have been happy to purchase the vehicle for the additional $799, but felt very deceived that it was not disclosed to us before we made the drive, and that even though it was listed as optional, it was not optional for us. read more

This dealership is a hit or miss depending on what advisor you get, that's my experience at least. Had appointment at the end of March and my advisor was Chris Hawes, to say it mildly he was unprofessional and cocky! He had me in tears if that tells you anything. The manager Christina Rodriguez stepped in and took over. Hands down one of the most professional and nicest managers I've dealt with. Also the young man (forgot his name) that works in purchasing subie gear was so nice and helpful too. Thank you! read more

I'm in love with my car... Especially during those snowy winter months in Northern Nevada. I bought my Subaru from Michael Hohl in 2017 and it was a smooth, non eventful process and to date, I am still happy with this choice. I was reminded of that just last week when we experienced "snowmaggedeon" In Northern Nevada, and our roads were not plowed for 4 days. Loved the way it handled it's AWD. Felt safe and in control. The folks at Michael Hohl are still in contact as I am looking to upgrade to the larger Subaru. Right now, the older models have a recall, so I will wait until that passes, but customer service is diligent, friendly and very helpful. Prices are comparable. Maybe more economical. read more

Very happy with the crew at Michael Hohl Subaru. Got an outstanding deal on a new Outback and everyone there was friendly and professional to deal with. The drive from Spanish Springs was rewarded. Parker helped us today and made spending the $$$ painless. Everyone from Sales to Finance were easy to deal with and we drove home happy. read more

Disappointing Service and Unfulfilled Promises: A Warning About MICHAEL HOHL SUBARU OF CARSON CITY NEVADA I had high hopes for MICHAEL HOHL SUBARU OF CARSON CITY NEVADA, but unfortunately, my experience with their service has been nothing short of a disappointment. Less than a month ago, I purchased a new car from their dealership, excitedly driving it off the lot, only to notice a dent that I hadn't spotted during the initial inspection. Upon contacting MICHAEL HOHL SUBARU OF CARSON CITY NEVADA, and being provided options that did not work in my favor due to my schedule, Mark Reynolds, assured me that they would promptly send someone to fix the dent, emphasizing their commitment to customer satisfaction. However, this promise turned out to be nothing but empty words. To my dismay, after several follow-ups and assurances that someone would be assigned to address the dent, I received a sudden cancellation notice the morning of the scheduled date to do the repair. Their excuse, per Nick Reinhart? and I quote..... They pulled the service because; a) "I left a bad review", b) "I would not allow them to come take my NEW vehicle for an undisclosed amount of time to let their contracted company work on it. Which per Mr. Customer Service Reinhart stated I needed to 'make an appointment.' " and c) "because I "was not playing by their rules" according to Nick Reinhart. Leaving me responsible for the repair costs." Pretty vindictive because I did not answer their survey questions favorably. This lack of accountability and failure to honor their commitment is beyond frustrating, especially considering the car is barely a month old. Not only did they fail to deliver on their promise, but they also left me in a situation where I have to bear the expenses for a dent that was overlooked during THEIR inspection process. The entire experience reflects poorly on the integrity and reliability of MICHAEL HOHL SUBARU OF CARSON CITY NEVADA. A dealership that initially appeared professional and customer-oriented turned out to be indifferent and unhelpful once the sale was finalized. Their disregard for honoring promises made during the purchase process leaves a bitter taste and raises serious concerns about their credibility and commitment to customer satisfaction. I strongly advise potential customers to be cautious when dealing with MICHAEL HOHL SUBARU OF CARSON CITY NEVADA. Their failure to stand by their assurances and handle post-sales issues responsibly is a RED FLAG for anyone considering purchasing a vehicle from them. It's regrettable that what should have been an exciting experience turned into a frustrating and disappointing ordeal due to their negligence and lack of follow-through. I strongly urge ANYONE considering a Subaru to AVOID MICHAEL HOHL SUBARU OF CARSON CITY NEVADA, at ALL COSTS! read more

Steve has a nice combination of salesman with transparency. Refreshing in a dealership.

Bought my new car here, smooth as could be, no issues. Dom is the best salesman I've ever worked with. Be sure to ask for him, he works hard for his paycheck! read more

This review covers my experiences with the Service Department for my 2016 Forester that I previously purchased new from Putnum Subaru in Burlingame, CA. All of my repair records transferred right over. Since our move to Genoa (about a year and a half ago), I've been here for 3 scheduled services and Starlink warranty work. The later was frustrating as 2 rounds of parts needed to be ordered, and I needed to call Subaru Corporate to file a dispute. In hindsight, the service department did what they could with Subaru's arguably narrow policy and the dispute (including subsequent Corporate support) actually helped the Service Department get the thing fixed without cost to me, or having them eat the extra work. In the meantime, I enjoyed a nice newer model Outback loaner for several days, and gained a fuller appreciation of my service of which I probably and unfairly gave too hard of a time, as we were working through the situation. The regular service appointments went smoothly and with few surprises. I was in and out within a few hours of my morning appointment time. Their service customer lounge was comfortable and coffee/sweet rolls were just a short walk away at the local donut shop. Hopefully, a little bit more than bottled water will be available in the lounge as COVID precautions fade. Of course a review is only as good as your last visit, and it's easier to be positive when you don't hear the dreaded "We've found a few things....". I'm a big believer that regular maintenance reduces the chance of surprises and increases vehicle like. But I still go into these situations hoping that tire, brake, and other discoveries don't rise up and bite me. read more

My check engine light went on. Also other alerts came on. The car is running fine. They came out and checked and reset everything is fine.... The gas cap had dislodged somehow and created this alert! In and out in just 15 min!!! Great service!! read more

Michael Hohl Subaru - No photo for this problem - Car Dealers Near Me - Carson City, Nevada

Deal with Parker, he's awesome! We have never had a good experience in purchasing cars in the past so came in a bit on the defensive. Parker had the car we called about, was knowledgeable and made us feel SO comfortable! I personally disliked buying a car and would generally get out of it. Leaving the dirty work to Right Brain. Here, however, i was happy to participate. It was such a pleasure to deal with them, we'll recommend them to anyone. Even our grumpy neighbors! I love my Subaru and now look forward to winter! read more

I always bring my Subaru Outback here for service and maintenance because I'm never disappointed. They explain everything to me, make suggestions and don't pressure me to do services I'm not ready for. They are renovating right now, but still a clean, comfortable waiting area. read more

We bought a used outback that we absolutely love, however every time we need help with an update or have a question about a recall the service department is extremely rude! They are the worst service department I've ever had to deal with, they are not only condescending but completely uninformed. I would not recommend them for anything. read more

Parker is 10/10 and was amazing to work with. I live in Reno and when the time came to buy a new car, I initially looked at the dealership in town. However I didn't get the sense that they really wanted my business and they seemed pretty inflexible with their pricing... so I reached out to Michael Hohl Subaru just to see what they could do for me, and boy am I glad I did! I had an amazing experience buying a car here. Parker was friendly, communicative, willing to negotiate, and was really able to work with me to find a price/payment that worked within my budget. He was able to get me such a good deal that one of my family members also bought a new car that same day. At the Reno dealership, I felt like I was trying to buy a car. Working with Parker at Michael Hohl Subaru felt like I was being sold a car, and at the end of the day, that was a much more pleasant experience. They wanted my business and they really went above and beyond to earn it. It was worth the drive. I would recommend this dealership to anyone looking for a Subaru in the northern Nevada area. read more

Just purchased a new Subaru there. Used the Costco program and dealt with Parker, who did a great job walking us through the purchase. One of our best car-buying experiences ever! This is our 8th Subaru over 42 years, so I hope it will give us good service. read more

I was in contact with sales manager Corina Mueller about my interest in purchasing an Outback that they had in stock. At 1:35pm I received an email from Corina, which detailed the VIN # of the car along with the price. Because I would be driving from over 40 miles away, I called Corina to get a verbal confirmation of these details. When I received confirmation I told her I would be there within an hour. Upon my arrival I took the car for a test-drive, and then my salesman, Dom, presented me with the facts and figures. The price of the car was now mysteriously priced $500 higher. When I showed Dom the email, I requested to speak directly with Corina. My request was denied and there was no offer to honor the agreed-upon price. Very shoddy business practice. read more

Michael Hohl Subaru - Email from Corina - Car Dealers Near Me - Carson City, Nevada

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We had a serious issue with my son's car, but everyone was really helpful. I would definitely recommend Michael Hohl Subaru.

Please do yourself a favor and go to Lithia Subaru of Reno instead. We are very disappointed with the deceptive sales tactics and lack of customer service at Michael Hohl. I've called three times and asked to talk to the general manager, Rick Haynes, and even left him voice mails, to no avail. That's pretty shocking when a customer calls and the manager can't even be bothered to call you back. We bought a 2020 pre-owned Subaru from the Michael Hohl dealership in October and were unimpressed with the whole experience, which took over four hours, at least three of which were waiting because either they don't have enough staff doing the paperwork or they don't care about the customer experience. We had to wait over an hour for the finance manager to take us into his office to complete the paperwork. And then we had to wait another hour while the car was "detailed"--when we finally got it the car had trash in the console and the previous owner's gum and napkins in the glove compartment. Apparently "detailing" means a car wash and nothing inside the vehicle. Worse, our daughter went to buy a car a month later and it took over five hours, about four of those waiting. More importantly, that finance manager, Ian Higgens was relentless in trying to sell upsell her and would not take no for an answer. He even lied to her and told her that I had bought an extra warranty on my car, which I had not. We are shocked by the lying and by the fact that when we called the dealership about it the misrepresentation, their first response was to say it was an honest mistake and that she could cancel the warranty. When I pressed them for some sort of gesture to apologize for misleading her, they offered her a measly free oil change! Rarely have I witnessed such poor customer service and accountability. read more

4 weeks in a row I have tried to get an appointment. I get transferred to a voicemail or a promise to get someone to call me back and they don't. Today I had a girl promise to get me to someone, place me on hold to wait, then transfer me to a voicemail.. 5 times. The last 2 times she didn't even answer, she just transferred me to a voicemail. Mind you,, I'm no Karen.. I expressed my frustration, she was apologetic but still no resolve and the same game: Be careful of who you buy from.. service and treatment is what you remember when you go to buy your new car. #michaelhohlsubaru read more

stopped in to buy some wiper blades and schedule tranny service, wheel alignment, and tire rotation. Tried to speak to a service writer, but no one would acknowledge me, and I felt I was being ignored. So I went to the parts department to purchase the wiper blades, and to no surprise, there was no one present to help. waited as long as possible for someone to come, till finally, I had enough and left. Drove over to NAPA Auto Parts, got in got out with wiper blades as good as OE, and with respect. I am confident I will find an independent local repair shop more than happy to perform my Subaru's service needs. read more

3 days of back and forth. 3 days of dealing with their unprofessional tactics, Lexi switched me to the manager NICK because Jeff wasn't really cutting it out because of lack of communication and having to deal with everything once he clocked in and he's closing shift. After all the 3 days off waiting we finally got closer to the sale and they told me lojack could be removed but in my case , it's not because they want to make that money from it. Told me straight up that I was getting too good of a deal. Once I voiced that I was upset after waiting 3 days NICK said that wasn't his issue because I'm not the one he dealt with. But he's the manger and it's his issue now unfortunately, which I told him. He told me he's also the guy that can cancel the whole deal because I'm arguing. All these reviews about nick seem totally true and avoid him and this dealership at all cost. Lexi tried, I will even give credit to Jeff still as well. Nick needs to be reevaluated by his own management. 3 days wasted, and our credit was hit for no reason. The moment Nick tried pulling that stunt I said go for it and laughed. Do better ! read more

Beware do not go to that Subaru in Carson City everyone is very rude yeah I bought my brand new Crosstrek went to car wash it's leaking everywhere inside & I tried to call Subaru in Carson City and was hanging up twice really?so I decided to take it there and show it in person & explain to them but yes I was angry the fact is they hang up on me twice after being on hold for a long time& they accuse me of leaving my moonroof open which I have not even use & y would I use it's raining and snowing like crazy. They're very rude & definitely need help how to handle & take care of an upset customers. We wanted to purchase a new SUV definitely not from Carson Subaru I rather take my hard earned money and go to shingles Subaru in California read more

Michael Hohl Subaru - Brand new Subaru Crosstrek leaking water everywhere when we went to car wash - Car Dealers Near Me - Carson City, Nevada

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" Excellent Service " My experience purchasing a car from Michael Hohl was excellent. I worked with Parker through the entire purchase. He was fast to answer all my questions and helped out as much as he could. I was a little skeptical at first because not only was i purchasing a new vehicle I was trading in my old. Parker made the car purchase super easy and fast. I would highly recommend working with Parker to purchase your next vehicle. read more

Michael Hohl Subaru - Car Dealers Near Me - Carson City, Nevada

Literally the easiest experience I have ever had getting into a new vehicle. Parker was amazing in getting me into the car I wanted and the team did an incredible job working with my trade in to get me into a comfortable monthly payment. The drive to Carson was totally worth it on this one. And I will 100% be purchasing my next vehicle here! read more