Art and Drew were awesome to work with. They made it a pretty easy car buying process!…read more Art was kind, personable and easy to talk to, he helped us with all our nitpicking questions and never made us seem like the indecisive nuisance we were for the day. We've bought a lot of vehicles over the years and we will be sure to be back for any future needs. Can't recommend them enough! Thank you!

Terrible. Payed $3500 for an extended warranty.12k miles later the transmission got up to 263…read moredegreees towing my 4k pound boat up long hills coming home from Havasu this last year. I drop if off, they're exact words "we are 95% sure it's covered" then when my wife drops it off they sneak a $250 diagnostic fee "but only if it's not covered" they would not allow me to wait for my vechichle. They told me they needed 24-48 hours to do a proper diagnostic. We drop our truck off Wednesday at 9am. I have to spend 20 mins and hunt someone down from service on the phone just to get ahold of someone. Just for the to tell me they want $1000 and will take a week to replace the "transmission thermal thermostat" guess that's not included in the "powertrain warranty". I don't think the thermostat is bad. I believe they delete it because I have a Silverado same year, $6200 amco transmission and they wouldn't warranty anything unless the thermostat was deleted. A PPE thermostat delete is $80 online... STAY FAR FROM THIS PLACE!! Hopefully the Yukon will stay together. Also, It took them over 30 hrs just to get to my truck so why they even make appointments is just crazy. Got people paying for rentals cars for trucks to just sit. WILL NEVER BUY ANOTHERTRUCK FROM HERE.

I made an appointment weeks ago for my scheduled routine maintenance. Today I would have my tires…read morerotated and an inspection check for my 5,000 miles. My appointment was at 12:15. I sat in the comfy chairs they provided in the open lounge. The waiting area has a television but the volume is so low I'm unable to hear the T.V. They also offer hot tea or coffee. It's now 2:00 and my name is on the screen as pending service. I'm curious why have an appointment time when your name goes into a que? A little frustrating! Nevertheless, it's been almost two hours and my car hasn't even been looked at to service! Something to consider if your vehicle needs to be serviced.

Was finally able to get out hands in a Corolla cross hybrid for the hubby. He was able to call…read morefirst thing Monday morning to inquire and the car was available. Next thing you know he is down at Carson Toyota without me test driving the car and putting a down payment to hold the car so we could go down Tuesday to finalize the purchase. Carson City toyota is amazing, John Paul, Toby and Darren were all great and made the experience easy. I was even able to buy a dash camera that they will install when the order comes in. We have purchased 4 cars in total from Carson City toyota and they have always been great about it and have always had awesome friendly service.

I own a '22 dodge 2500 Ram and for whatever reason, the DEF system goes haywire, only when I pass…read morethrough Carson Valley. Not the first time. Not wanting to be disabled in the middle of Nevada, I called and they said bring it in. The service advisor, Tom Koche, provided me with a shuttle;e ride to my hotel, and said we will figure it out. I feared being stuck for a a day longer than planned because they would be waiting for parts...). Tom called and said the DEF tank (inside sensor) was at fault, and they didn't have one in stock so he sent for one at a Reno dealership...told me my truck would be ready at the end of the day. I was impressed. Not only was my truck being repaired, but the communication was great. I have had poor experiences with other Chrysler dealerships, (I mean possible!) but this was by far the best. And the shuttle drivers were great, they stayed in contact with me as far as when they would pick me up, where, etc. I would recommend the service department at Carson City Dodge. Gary S.

There is this thing called parts check and availability, Which Carson falls very short on. I have…read moretried twice in the last couple of days to find parts for my vehicle and want a VERY SIMPLE request answered. Is this part in stock? Now I get that not everyone does research before contacting for parts, so I know what I need before contacting. After more than a dozen messages back and forth in their time saving and convenient chat, nothing. You don't need my address and email, you don't need my payment info, just a simple yes or no answer would have given you 5 stars. I get why you want all that information. So you can sell my information and ini-date me and bother me with buying a new car or servicing my car. This is why Dealers fall so short on customer service, GREED!!

Why did you already start a lien on my vehicle before I knew where it was at? Why did you tow it to…read moreSparks instead of Carson? Why did the first person I spoke with say that I needed my title? Why did the next say I didn't because it was registered to me? And the last one try to tell me I needed the title? Why did your driver shove the other person's bumper into the back seat of MY car, ripping and staining the interior? Why did you not respond to one single inquiry that I made online, since all I was trying to do was locate my car? All of these questions land on one answer, because you had the intent to sell my car, you are thieves. I may have been in an accident, and had I not smacked my head, I would not have let my car be towed by you, not when I have my own roadside assistance. But as soon as your driver saw that I started AND drove my car to the other side of the freeway, he stopped answering questions and providing me with information (like where it was going, it's on the slip was his answer, no surprise, it wasn't) because he, like you, knew that it would get maximum $ at auction. Hence the fast lien(in case I was able to get the car, you get to charge for that) and, wait for it, a SECOND charge for the filing for a lien. This company is ran by and staffed with half-wits and thieves at best. I know my next move, but I hope you get so much more than you deserve. You may tell yourselves that you're not that bad, good even. But deep down, you know what you all are, and what you all deserve. I just hope that I have the opportunity to give you some of it.

I had an excellent experience with Michael After a stressful situation.The driver handled…read moreeverything professionally, and made a stressful situation much easier. Outstanding service! Definitely Recommend. Thank you again Michael for your service. Outstanding Worker!

When I was looking to purchase a Grand Highlander hybrid, I was told by 2 dealerships in my area…read morethe waiting list was 15-25 people for that vehicle. I found a Jim Bagan in South Lake Tahoe and there was no waiting list for the vehicle and trim I wanted. Since the vehicle was in high demand, they would not budge from MSRP. I placed my deposit and the vehicle arrived 7 weeks later. They were able to pick up my wife and I in Sparks to their dealership to pick up my vehicle. Mark Shadi and the finance manager was great to work with. No pressure to up sell us on vehicle warranty or under carriage spray. Clean little dealership that is welcoming and easy to do business with. Total transparency and low DOC fees compared to Reno/Carson dealerships. No dealership add ons such as VIN etching or nitrogen filled tires for $$$. Will definitely buy another vehicle from them when the time comes.

had a great experience working with Jin Jung. He was professional, patient, and took the time to…read moreclearly explain everything throughout the process. He made the car buying experience smooth and stress-free. I truly appreciate the excellent customer service. Highly recommend!

The staff here made shopping for a certified used vehicle as painless as possible. Julio was…read morefriendly and promised a pressure free experience. I inquired about and test drove a used 2023 CRV hybrid and unfortunately did not act fast enough- there was absolutely no pressure in trying to get me buy a vehicle other than the one I wanted and what fit my budget and needs. A week later, Julio reached out to let me know the minute they received another 2023 CRV hybrid as a trade in. Both Julio and Sabi were thorough and transparent throughout the entire process. A lot of dealers will add unnecessary add ons to their certified used vehicles, but Michael Hohl truly does leave that up to the buyer so you are not paying for anything you do not want or need. After looking at options through other dealerships both in the Bay Area and Northern Nevada, I can highly recommend Michael Hohl Honda if you are looking for a no pressure experience with a friendly, knowledgeable staff to work with.

I just purchased a Honda Ridgeline from this dealership. I was extremely satisfied with the…read morecustomer care I received. Salesperson Roger was absolutely upfront, and attentive. Sales Manager Aaron took a personal interest in my satisfaction. Jodi is an absolute pleasure! in short, this is a great team! I'm 69 years old, and have bought many cars in my lifetime. I can honestly say that this was the most-painless auto purchase I've made. Once I decided to buy, I was out of there, with multiple new vehicle, in less than three hours. Need a car without the hassle? Michael Hohl Honda! Ask for Roger!

This dealer is horrible they sold me a $50,000 used truck and complete brake failure less than two…read moremonths after purchase needs all new pads and rotors and they refuse to pick up any of the cost. I'm stuck 500 miles from home and have to pay out of pocket for complete brake replacement. They are scammers do not buy from them

I'm writing this on behalf of my boyfriend, Christian, who was very pleased with his experience at…read moreCarson City Toyota Scion, and specifically Joe and Vinny. "They were low-key, straighforward and from my perspective very honest in their dealings in regards to the purchase of my new 2015 Toyota Tacoma. I told them what I wanted, they made me what I feel was a good faith offer, and I went ahead and ordered it. When it arrived, there were no surprises and I got exactly what I wanted. Thanks guys--I'm enjoying my ride and considering to come see you again when the brand new 2016 version comes out!"

VERY unsatisfying experience dealing with Paradise Auto. At first the staff was pleasant and…read morehelpful, and then once we decided to actually buy a car all professionalism went out the window. They upped the price without telling us and lied about the condition of the car, ex: A/C not working--something we didn't notice until it stopped snowing and the heat wave hit months after purchase! The staff personnel was at first friendly until it was time to actually sign the papers and suddenly they got very nasty. My fiance and I felt this establishment had taken advantage of us. We will never purchase another vehicle from them, nor recommend Paradise Auto to anyone looking to purchase a used vehicle.