Outstanding service from Mauricio Alvarez at Michael Hohl Chevrolet! I recently had my 1998 Corvette serviced there and I couldn't be happier with the experience. Mauricio Alvarez was absolutely outstanding! He was professional, courageous, knowledgeable and kept me informed throughout the entire process. I wanted to have all the fluids changed along with new spark plugs and wires and Mauricio made sure everything was taken care of. When I picked up my Corvette, it ran beautifully, purred like a kitten. The dealership even detailed my black Corvette and it looked beautiful, like brand new. Thank you Mauricio for taking such great care of me and my car, you are a true professional, and Michael Hohl Chevrolet is lucky to have you. I highly recommend Mauricio Alvarez at Michael Hohl Chevrolet. Five stars all the way! read more

False advertising Truck on ad was 67 thousand when I was over half way there from Sacramento told me 88k after confirming it was 67 with a sales person. False Advertising. They do bait and switch. Which is highly illegal will be reporting RT read more

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Art and Drew were awesome to work with. They made it a pretty easy car buying process! Art was kind, personable and easy to talk to, he helped us with all our nitpicking questions and never made us seem like the indecisive nuisance we were for the day. We've bought a lot of vehicles over the years and we will be sure to be back for any future needs. Can't recommend them enough! Thank you! read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

I just bought another late model used car from this CC dealer. Stupid me, I should have learned my lesson the first time when I was stuck with a $5,000 repair within six months. This latest lemon was a failed transmission after 4,000 miles, $8,500. I'm not sure who is worse, Hohl or Dolan, both basic auto crooks. read more

Improve service quality. Took 4 different service trips to attempt to complete factory safety recall wherein the front grill flies off due to bad clips. The last time, the truck was handed back with broken loose fender moldings! read more

Michael Hohl Motor Company - Damage caused by grill replacement - Car Dealers Near Me - Carson City, Nevada

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This dealership is the definition of shady sales tactics. They bought a car for $500 and are now trying to flip it for $5,000 while claiming they put "$3,000 of work" into it. In reality, that so-called "work" was nothing more than checking tire pressure, topping off windshield washer fluid, and slapping in a cheap $100 GPS tracker. That's not investment, that's deception. The salesman pushed hard with fake numbers, trying to make it sound like the car had tons of value added. It's nothing but a scam to trick buyers who don't know better. If this is how they do business--lying about repairs, inflating costs, and using gimmicks--I wouldn't trust them with a penny. Save yourself the headache and shop elsewhere. read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

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Wow! We took our GMC Yukon back to Michael Hohl motor company today (02-26-2025) because it had a check engine light come on. Turns out, that the repair was going to cost $850. Plus the labor to replace/ install the bad part. GREAT NEWS! We purchased an extended warranty on the vehicle when we purchased it in December 2024. The ENTIRE repair and labor was fully covered by the warranty. Our Service writer was Zach Hawthorne, and the Tech was Tom Bevan. The repair was done in the same day, and our vehicle was WASHED AND READY for us when we arrived to pick it up. Michael Hohl motor company has gone over the top AGAIN! Excellent Service. We will be taking all of our vehicles to them for any future service. Thank You Michael Hohl GMC. read more

Michael Hohl Motor Company - The used SUV we purchased. Looks like New. - Car Dealers Near Me - Carson City, Nevada

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Terrible Service Department! Zero Communication as well as Customer Service for rental while vehicle being serviced. DONT GO HERE!!!

I had to take my vehicle into Chevy Dealer as the catalytic Converter malfunctioned and it was covered under warranty. Jasmine was my Service Advisor. She kept me up to date on part order and service timing. She was excellent! Because of her, i would consider taking my vehicle for regular service in the future. read more

I brought my Cadillac in for a oil change and tire rotation at 1115am, well its 157pm and I am still waiting. An oil change has never ever taken this long BUT Haven took charge and helped. She is the best, next time I will wait for her read more

The car we bought is fantastic. (Our 3rd bought from this great dealership) The sales staff and the finance staff were wonderful. Plus car was priced right. We have owned it for 2 days......superb vehicle. They get 5 stars for the staff, the car itself, the excellent customer service and the Michael Hohl organization in general. Shout out to Corey my salesman, Charles the sales manager, Matt in finance and of course I would never leave out dear Tisha. All Fantastic at their jobs and kind hearts as well. read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

Lack of communications. No written estimate on repairs. I requested my cabin air filter to be replaced regardless if it looked clean. I had previously requested my local shop to replace it but they did not saying it was clean.They did not charge to look at it. Michael Hohl charged $35 dollars in labor, charged 52.8 for the filter, MSRP for part is $40.06 and Michael Hohl's advisor typed in story it was dirty due to lack of maintenance Dishonest. Up sales given on differential fluid and transfer case at three different times with price increases ranging in $600 different each time.Seemed suspicious so I declined stating I didn't have the money. I was told by advisor the repair was $540 and whatever my GMC purchased extended warranty would not cover I would pay my part.all over the phone no written estimate emailed or texted. I later called my extended warranty to see what they covered and what repairs were being completed Labor $200/hr Parts at MSRP tax. Pcv was 2.5 plus 1.0 for diag seat belt diag .4 and .9 for 1.3 4.9 total hours at $980 Parts 463.93 tax $35.25 total $1479.18 minus my $100 ded. for the extended warranty work plus the cabin air filter that I requested. After 3 weeks the day before vehicle was expected done, advisor texted that it would be finished early afternoon next day.. I stated to advisor I would be in town that day as I live 60 miles away. The next day she texted not called that it was done at 5:49. I texted back immediately that I was in town asked what time they closed. No response. Google said they were open till 7.Incorrect google listing. I went down immediately and they were closed by 6. I drove back 60 miles rearranged another ride and spent another day plus more gas money to drive back. When I arrived my advisor H. sat in the back, she did not smile or welcome just stated someone would be there to help. She was not on the phone and rude. After waiting a young pleasant man came in and asked if he could help me. He had to retrieve my keys and paper work behind my advisor H. as she was not willing to get up. He said it was $540. I asked why so much since extended paid MSRP and $200 per hour. After more time going back and forth with my advisor H. refusing to get up to explain she rudely stated across the room she didn't know why and it was a phone auth and didn't know how it all went down. I stated I didn't have money for price gouging, and the young man dropped the parts back down to MSRP taking $145 off of parts.It was still $406.I asked him the labor rate he stated $225. I was charged more then their labor rate? I paid cash and left as there was no help from my advisor on extra price charges. No effort in getting vehicle back to customer from out of town, parts delays, terrible service and lied about actual condition of my cabin air filter. I have the previous shops paper work as it was days old when I took my truck to HOHL for ext. warranty work. Later I gave an unsatisfied review on dealerrater. It stated to call shop manager. I did. He stated he would add up the ticket and watch the cameras and get back to me. After a week no response so I called. He said the advisor H. emailed a written estimate. I saved all contact and had no written estimate he could not provide the documentation. He stated labor rate was $225 and obviously did not go through the charges to see why I paid more than their shop rate. He said maybe it was the freight charge. That was $24.87. He would review again and call me back. That was 2 weeks ago. My truck is a 2020 GMC Canyon with only 61k on it. Its terrible to have the seat belt fail so early and unfortunate on the early failure of PCV and then to be charged more than MSRP and more than their stated shop rate while keeping vehicle for 3 weeks with no extra service to stay open a few minutes longer for an out of towner causing more time and money.. Too bad about the rude female advisor H. Lack of commitment with the service manager. Terrible service. read more

I've been to this service 2x with my Chevy Tahoe for oil change. First time they told me I need to change my shocks even though they have been changed 6 months prior. And second time they told me I need to change my break pads and rotors even though they only have 6000 miles on them and look Brand new. This shop is trying to get you to do stuff on your car that is not necessary. How would I know if there was actually problem when I know they want me to change what is not broken. One time could be a mistake, twice, it's just intentional. Not sure if they get paid by what they recommend to change and people do it... but I will not be going back to this dealership. read more

Brought this truck in around the middle of October last year. Most expensive service I've ever had for this Truck. How hard can it be to change a Fuel filter and a Fuel sensor which are right next to each other. They didn't have enough of these filters in stock so they had to resort to O'Reilly's auto parts. You would think this part would've been much cheaper than the dealership and a little less than half the cost because I got a quote on it a couple days later when I called O'Reilly Auto parts. Then intern charge me dealership price which was almost $150. I was also charged almost $500 just for the labor alone.For a journeyman technician to take this long to replace a fuel filter shouldn't be working there anymore. If he were to work for me, I would fire him. They had this truck for two days. I got a call from Alex the service writer telling me that the truck was ready to pick up. When I got to the dealership, I went see Alex, the to pay the bill. I was floored to see how much they charge me just to replace a Fuel filter and a Fuel sensor. I said to him this is outrageous!!! I walked out of there not happy at all. I felt like I just got screwed over. Which that was exactly what it was!! Who charges someone $750+ to replace a Fuel filter and Fuel sensor??? Michael Hohl dealership that's Who! I got my keys went to my truck and drove away. I'm driving down the street heading towards the freeway and I noticed they didn't clear the percentage life left on the fuel filter on the dash. It's still read 55% remaining. I thought about turning around and then I told myself I'll be in there another two days waiting for them to clear it. I called Alex the next day and left a message telling him his technician didn't complete his job and that his technician didn't clear the percentage life back to zero on the dash. I asked him to give me a call back and let me know how to clear it myself. I looked it up on the Internet, so I already knew how to do it. I just wanted to see if Alex would return my call. He didn't, of course, nothing but crickets!!! Worst experience ever!! I will never recommend this dealership to anyone or anybody. I wanted to call the Manager and even the Owner of this dealership and tell them that I had a terrible service and experience here. I highly recommend everyone not to bring your vehicle here to have it serviced. My father used to work for general motors for many years. He passed away a while ago, may he rest in peace! He worked in upper management. If he heard about this, he'd be rolling over in his grave. The manager and owner need to See this review and give me a call. Sincerely, Ed Strauss read more

So I am writing this review on behalf of my dad... he got to Michael Hohl, arrived 15 minutes early for his 8 AM appointment and was greeted by Michael Perry. Michael took his keys and told him to go inside and hang out for about 30 minutes. 30 minutes later, he was there with the keys, and the paperwork. My dad was out of there so fast he was raving about the fantastic service he received. Thank you Michael Perry and Michael Hohl for making such a wonderful impression and for having excellent customer service. read more

Michael Hohl Motor Company - Michael Perry - THANK YOU! - Car Dealers Near Me - Carson City, Nevada

I sent an email through their portal to the fleet manager asking if they would like to beat/match a quote from a competitor on a new build. Never got a reply. I then used their "chat" feature and chatted with their on-line specialist. I asked to have someone contact me regarding a new build. I never had anyone contact me. Inexcusable read more

Get rid of service department. Never touched my Truck in 4 days. Service tech and service manager never called back. Germs and liars. Never, ever go there. I don't normally write reviews and rarely bad ones. Did wish me happy Thanksgiving in December. Must be outta rehab. read more

Terrible. Payed $3500 for an extended warranty.12k miles later the transmission got up to 263 degreees towing my 4k pound boat up long hills coming home from Havasu this last year. I drop if off, they're exact words "we are 95% sure it's covered" then when my wife drops it off they sneak a $250 diagnostic fee "but only if it's not covered" they would not allow me to wait for my vechichle. They told me they needed 24-48 hours to do a proper diagnostic. We drop our truck off Wednesday at 9am. I have to spend 20 mins and hunt someone down from service on the phone just to get ahold of someone. Just for the to tell me they want $1000 and will take a week to replace the "transmission thermal thermostat" guess that's not included in the "powertrain warranty". I don't think the thermostat is bad. I believe they delete it because I have a Silverado same year, $6200 amco transmission and they wouldn't warranty anything unless the thermostat was deleted. A PPE thermostat delete is $80 online... STAY FAR FROM THIS PLACE!! Hopefully the Yukon will stay together. Also, It took them over 30 hrs just to get to my truck so why they even make appointments is just crazy. Got people paying for rentals cars for trucks to just sit. WILL NEVER BUY ANOTHERTRUCK FROM HERE. read more

In 2021, I purchased a used 2019 Chevrolet Colorado, which now has just over 60,000 miles. Earlier this year, I began experiencing major issues with the vehicle, including hard shifting, reduced power, and complete A/C failure. Living in Carson City and wanting expert, brand-specific service, I brought it to the certified Chevrolet service center at Michael Hohl, trusting they would be best equipped to handle the repairs. That assumption proved entirely incorrect. From the moment I dropped off my vehicle, the experience was marked by poor communication, lack of transparency, and a troubling disregard for customer service. The technician assigned to my vehicle, Zack, failed to provide regular updates or even basic documentation. Despite repeated calls and messages over two months, I received no paperwork and only vague updates that the repairs were "lengthy." Every time I reached someone, I was told my concerns would be passed along--as if my urgency and frustration weren't already clear. During this time, I was told the necessary repairs included work on the A/C system, torque converter, and other issues--totaling nearly $10,000. I was not offered a loaner or transportation assistance, and when I asked, I was told to rent a car at my own expense. I was also initially told diagnostic costs would be covered under warranty, only to be hit with unexpected charges when Zack later said the warranty didn't apply. When I finally picked up my vehicle, none of the issues had been resolved. The check engine light was on, the air conditioner still blew hot air (despite 90-degree temperatures), and shifting into first gear remained rough. I contacted the service manager, Adrian, who asked me to bring the vehicle back and assured me everything would be taken care of. However, upon returning, I waited over an hour just to drop off the car, and no one could confirm if Adrian was even present--despite his assurances that the visit was arranged. My vehicle stayed at the dealership for five more days, during which I received only two brief calls saying nothing was wrong and they didn't want to waste parts and labor. I felt dismissed and gaslit. When I picked up the vehicle again, it had been returned to me with an empty gas tank, and the A/C still wasn't functioning. I had brought a thermometer in anticipation and documented that it was blowing at 94 degrees despite being fully activated. I sent Zack a video and photos, but--as had become the norm--received no response. He previously claimed he hadn't received my texts or calls, but I've since confirmed and documented that he had. As a single woman who relies on her vehicle for daily commuting and work travel, this experience was frustrating and disheartening. The service at Michael Hohl Chevrolet wasn't just unprofessional--it was negligent. I was treated as if I lacked the knowledge to advocate for myself or recognize when I was being misled. For a five-year-old vehicle with low mileage, these problems shouldn't be happening. More importantly, no customer should be subjected to such disorganized, unresponsive, and dismissive treatment--especially not at a dealership claiming to offer certified service. To make matters worse, after my failed attempts to resolve the issue through the dealership, a colleague with prior frustrations with the same location offered to take a look. In just 15 minutes, he discovered the root cause: the certified technicians had overfilled the incorrect side of the coolant system. This not only disabled the A/C but may have contributed to the hard shifting issues as well. That a non-dealership professional identified the problem in minutes, after months of delays, underscores the incompetence and negligence I encountered. I cannot in good conscience recommend Michael Hohl Chevrolet and will seriously reconsider ever purchasing another GM vehicle. I strongly urge others to seek out more competent, customer-focused service--and to approach this dealership with extreme caution. read more

I entrusted my Chevrolet to this service center for two months while they worked on repairs including the air conditioning system, torque converter, and several other issues--totaling nearly $10,000 in costs. Throughout this period, I was not provided a loaner vehicle, nor was I given a clear time frame for the completion of the work. I was simply told to rent a vehicle if I needed one. Upon picking up my vehicle, I immediately encountered problems: the check engine light illuminated, the air conditioner was blowing hot air in 90 degree weather, and the shift into first gear was rough and clunky. I contacted the service manager, who instructed me to bring the vehicle back and to ask for him personally, promising that everything would be arranged. However, I waited over an hour just to drop off the car. As someone who works and relies heavily on a vehicle, this level of service was completely unacceptable. I cannot recommend this service center or Chevrolet based on my experience. I strongly advise others to avoid this location and consider alternative options when purchasing a vehicle. read more

*#* PSA - Public Service Announcement *#* Public, I alert you to please be aware of this dealer. If you decide to do business with this Michael Hohl you must beware of the dishonest tactics which they displayed trying to get trade values and buy a vehicle. They are without a doubt taking advantage of people on trades and 'extras'; I have purchased dozens of new vehicles and this is by far the absolute worst experience my wife and I ever had. The salesman and sales manager displayed typical dishonest dealer tactics. I came in with numerous competing trade offers from local dealers and online car selling services, they had the nerve to come back with numbers significantly lower than anyone else in the are. One vehicle was ATLEAST -4,000 and the other approximately -3500 less than I received from Carmax, Corwin GMC, Mercedes Reno, Driveway, Nissan of Carson, GiveMeTheVin and Carvana. They some how presented me with even more slime ball tactics when they gave me a deal breakdown sheet (attached) which included a whopping 6,994 worth of added accessories. How they provided this sheet with a straight face is beyond me. Bonus slime ball points for having salesmen look at the truck acting like others were interested while we were waiting for numbers on the truck and trades. I let them know the deal is absolutely not happening and the offers were insulting and I thanked them for their time and walked, lo-behold I get a call two hours later when I am back home in Reno and the Sales person stated if you come back after 5 PM we will have a deal. I told him it will not be happening and would like to speak with the sales manager as to why they couldn't do this while I was there and why the were trying to take advantage people. Instead they chose to waste my families morning. Unsurprisingly I never received a call; I received an email from the General Manager a few days later asking if I needed any help; I let them know what happened and still never heard back. If you don't want to be taken advantage off I implore you to please go elsewhere. If you need a ACTUAL extended GM service contract you can buy them after the fact from knapp service contracts or Todd at MacMulkin Chevrolet for a fraction (70% less) of the cost Michael Hohl is charging. I purchased from a neighboring dealer and they didn't bat an eye at my trade values or me not wanting to pay any add ons with the same discount as Michael Hohl. My wife and I will be telling every person we know what happened here. Three words to describe this dealer = disgusting, dishonest and terrible. read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

I used to love coming here for service on my Chevy truck. The service department was reliable, helpful, honest, and quick. On my last visit, I took my truck in for 135,000 mile service, tire sensor not reading right, trailer brake needing service, and to check the CD player. I had poor communication, the service agent seemed to have no idea what was going on. I got my truck back and after spending a significant amount of money and 2 days I expected my truck would have no issues like every other time. My paperwork said 90,000 mile service performed (this had been done with 100,000 mile service), no mention of the CD player, and said tires were fixed with sensors recalibrated. My right front tire came out with a slow leak, my tire sensors weren't calibrated right so I thought my right rear tire was low (it was inflated to the right psi so I thought the sensor still read wrong which I took it in for) and in fact it was my right front tire. I was told my lug nuts were swollen so they couldn't rotate my tires because they weren't sure they could get the tires back on. I asked for the lug nuts to be ordered, they said it would be about 4 days. I had a missed call one day about a week later and was hopeful it was for the lug nuts. When I called back and no one answered I left a message thinking I would get a response. I called back 2 days later and still no response. As my tire became more urgent to be fixed and unsure if someone could do it without removing the tire I began to feel unsafe in my own truck that has always been good to me. I called a 3rd time and finally got the receptionist who forwarded me to the service agent who had been working with me. After stammering and opening the account again to figure it out I was once again told it would take a week to get the lug nuts. I asked why they hadn't arrived yet and they were never ordered 2.5 weeks prior when I asked. I drive for work and questioned my safety. Luckily a local tire shop in rural Nevada fixed my sensors, patched my tire, and it was quick, friendly, and affordable. I wasn't the only one disappointed when I was waiting for my truck and this is the service department I brought my truck to from Reno for the great experiences I had in the past. I have always said I am a Chevy customer for life, but after this recent service experience I have to question whether my new truck in the future will be a Chevy. Terrible customer service has to be considered even though I love the vehicles, the value, and how they drive. read more

Worst communication ever! They've had my 2021 pickup for a month and not once have they tried to contact me with an update on my truck. It's now been 10 days since last review and once again no communication! Dude keeps telling me he will give me a call? It's a shame, great experience buying the truck there but will never get service here again, if I even get my truck back..... read more

We saw a vehicle on their website that was the right price and condition for what we were looking for. We arrived at the dealership and were met by the GM, who turned us over to Tristan. I let Tristan know we were in a rush as I needed to be leaving the store in an hour, for a graduation event. I honestly was not expecting to be able to wrap up the deal in that one-hour timeframe. We had just been at another dealership in the area the day prior and it took nearly 3-hours to make a cash purchase of a vehicle. But Tristan said he could make it happen, and he did - test drive and all. I appreciated everyone's efforts to get me out the door so quickly. Everyone we dealt with, from sales to finance, were very expeditious and courteous. The vehicle we purchased was used, so not a lot to report there, other than they had it clean and ready for sale with the obligatory inspections done. They filled the gas tank and gave her a quick final inspection prior to us leaving with the vehicle. It was a great experience on all the levels. Will absolutely keep my eyes peeled on this dealership for future vehicle purchases. read more

Worst experience ever with the Gmc dealership service department. Drove 110 miles for a 7:30 am appointment to get bad glow plugs replaced under warranty. They knew I was in the waiting room because when I made the appointment I was assured it would be serviced promptly. After waiting 8 hours and numerous conservationes they replaced only 3 bad glow plugs. Their diagnostic test showed an additional 2 had an ohms reading of 1.7 and at 1.8 would set an DTC. A normal ohms reading is 1.0. The 2nd time I started the truck after driving 10 miles the check engine light came back on. The paperwork I received showed a total labor hours at 1.7 but I was there 8 HOURS! I talked to the mechanic that was supposed to be working and he was told it didn't need to be finished until late afternoon. I was lied to for 8 hours! Disgruntled customer Jim Gardner read more

Hello everyone, Recently i've brought my beloved truck in for a diagnosis and a quote regarding my brakes. after diagnosis i was told i would have to change my brakes out, all of them i declined because of the price of parts and labor. During the diagnosis i assume they had pulled everything apart and put it back together so i towed it back to a family members house and changed out the front brakes(never touching the rear) after i finished i tested out my front brakes a little bit around the block and it seemed to be working completely fine. i hopped on a road with the speed limit at 50 and sped up to 50mph again it seemed fine for about ten minutes. All of the sudden my truck slams down in the back and i watch my tire go pass me (at 50 mph) into the oncoming traffic lane. luckily no one was coming no one got hurt and i looked at the other side rear and it looked as if neither assemblies were put back together kinda just sloppily staged up to look as if it was also looking at my brake shoes which also had life left. any ways i've called them about 10-15 times.only getting the front desk as if all the numbers i've been given are funneled to them. I keep asking for someone from upper management, radio silence on all lines. Nothing i've emailed and texted the only real helpful person there so far is what seems to be an ai generated help sms text line which i may be wrong. I've been getting a run around i am willing to edit this review or delete it if someone from upper management will get in contact with me i'm sure you have my number save i don't want a number to call i would like for upper management to call me at this point i am considering pursuing legal action for the gross negligence this dealership has committed causing other people and myself at risk and damage to my property. read more

105 miles they want 49k That's a I don't want to sell you this truck price I've had nothing but bad luck every time I have entered this dealer will not be back ( Jesse and Christian(sales) helped me not buy this truck ) on to the next!!! read more

Michael Hohl Motor Company - 2020 with 105,000 Lowest offer on my trade in of 4 dealers $37,000 to 50,000 real fast to many miles - Car Dealers Near Me - Carson City, Nevada

They were so fast! Awesome service. I have never appreciated how long dealerships make you wait around while they set up financing. I no longer hate car dealerships anymore, thanks to Michael Hohl. read more

If you're headed to Reno, save a trip and shop Michael Hohl RV In Carson City. We are the thrilled new owners of a beautiful 2025 Forest River Sabre 36FLX mid-bunk floor plan 5th wheel. They beat Reno prices on a NEW RV, we bought on Sunday and were moving in on Wednesday. The customer service was incredible. Excellent walk through on how things work. This is our 3rd RV over the years and no one ever took the time like they did to go over everything! Highly recommended! read more

I have an after-market alternator on my truck that uses a non-stock sized serpentine belt. I took my truck to Michael Hohl's Chevrolet and provided them with the correct sized belt and asked them to use it to replace the old one. Michael Hohl Chevrolet charged me $310.50 to install the fan belt that I provided. If you have a choice, don't get your car serviced at Michael Hohl's Chevrolet in Carson City. read more

I brought my vehicle in for a simple tire sensor replacement they kept my vehicle for over a week, a week excuses or no returned calls status or about parts. I left an email for the general manager who never got back to me, and when I left a bad review on their website they strung me along for a week, service advisor said my car was parked inside and secure That was a strait lie! then my stuff was stolen out of my van and off my key ring. so if you use this dealership make sure you empty your vehicle first, thieves and liars. I should've known when I bought the van at the same dealership it was bait and switch. read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

The service is terrible from all mangers to workers what else is new!!! Was there to buy a car I'm glad I did I not happened really glad.

Drove all the way from Reno to see a truck at a set appointment time. Truck not there salesman not there. I now understand the low ratings, don't waste your time read more

Their customer service. My husbands brand new truck through a check engine light and the app said it was the tranny. So called service and of course they can't get it in soon. So gonna drop it off Friday for an app finally on Monday and they won't pay for a curtesy vehicle till theirs a diagnosis. Lol but yet it shouldn't have an issue it's new. So we're expected to keep paying for the truck but they can't pay to get us a car till they fix it?. Well we need the truck to go to work so are they also going to cover wages lost if we don't have the vehicle that we are paying for? Guess we could just keep driving the truck and when it blows up well they should have gotten it in. read more

Parts Manager, David Morse and his team in the parts dept. have repeatedly gone above and beyond helping me find parts for my Chevy Caprice and older GMC truck. read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

I just bought a used 2023 Sierra 2500 AT4 with about 41000 miles on it. I had the truck less than a month and the transmission has taken a dump. I have codes P0700 Transmission Control System and P0747 Pressure control Solenoid A, stuck on. I was towing my small trailer on hwy 88 back from Sonora CA and about Pine Grove I get two hard shifts, bang, bang. Then the truck goes into reduced power mode. After getting my trailer and truck towed home to Gardnerville, I was able to drive it to the dealership to get the transmission looked at. Its going to be four days to diagnose, but the preliminary estimate is the value body is bad. You cannot just replace the solenoid; whole valve body needs to be replaced. The good news is GM will cover the service and replacement of the valve body, but the bad news is the parts are 4 months out. Something about a national backorder on valve bodies. This is unacceptable. I have a camping trip, at the end of August, I had planned for a year out, which we may have to cancel. Not happy. The service writer did say that he has seen similar failures with less miles. Isn't that encouraging. So, my advice to you all is do not buy a GM 2500, at least for now. I would sell this one if I had not bought it only a month ago. Too big of a hit. So, I don't have an issue with the dealership, just GM and the delay in getting parts. read more

Drove away with a used 2020 gmc Sierra. Same day heard a clunking noise when parking it. Addressed it with my sales person. Due to the weather/snowy conditions I could not make it in. Attempted two days later.. walk into the service department where I was told the tires are just rubbing when you max out your turns.. bull.. I'm not an idiot. Someone else had to offer me to test drive it. Test drove it.. the girl agreed something is indeed wrong with it. Tells me I should schedule an appointment in 4ish weeks LOL. I just bought a 40k truck and this is the service that I get WITH a warranty. I need better service.. expect better service especially after I just handed you my money and my trade in car. What a joke. Brianna - if you read this message send me a cute message saying you're sorry.. and also send me a phone number to someone who will actually get something done. read more

Posted a review of the purchase of a 2019 Chevy Trax I purchased from them the next day about the delivery of the Trax. Here's the update: Dealer never cleaned, detailed, changed inside air filter, stcks, leaves trash in Air cleaner ans windshield broke side to side where they supposedly made repairs. Safelight replaced the windshield and inside the dash was a live baby racoon living in dash for almost a year.Thwy never made scheduled repairs, didn't (couldn't cause of raccon) change inside air filter. Over 66,000 miles on tires that were never replaced. Mirrors are still scratched to steal. They didn't detail it, ran it through the car wash. Pictures to back it all up. Don't go there, treated horribly, threatened by GM. ​​ read more

I want to start by saying, Rick the salesmen was great and I have nothing bad to say about him. I have a huge issue with the people I dealt with after the deal was made. I leased a $50,000 demonstration vehicle and they included zero incentives for the vehicle "technically" not being 100% new and already having 3,200 miles on it. But if I were to have bought it, they would have offered me $5,200 off the cost of the vehicle. A little pathetic if you ask me. The finance person went through everything in 10 minutes or less and didn't even tell me what company my loan was through. Not to mention, he told me I did not need to prove I had insurance on the vehicle before driving it off of the lot. We got the vehicle home and noticed that one of the tires was 5 psi lower than the others, but we figured no big deal. The next morning we had to go back to GM because they misprinted my 30 day plate and put a Sierra instead of an Acadia. On our way to GM, we noticed that we were rapidly losing air in the same tire that was low the night before. Turns out the tire had a huge chunk of metal in it and someone ruined the tire beforehand by driving it with very low psi. Because it was a Sunday, there was nothing they could do and I had to wait until Monday. I also asked if I could get all four tires replaced instead of just the one for, one the inconvenience and two, the fact that the tires already had 3,200 miles on them. They informed me that all they could do was replace the one because the tread depth on the others were still good. And also, that they wouldn't have a new tire for 1-2 days. Brand new vehicle and I can't even drive it. All they have offered is a loaner car, which I don't want. I just bought a brand new car. I want MY CAR! And a free tank of gas once I finally get my car back. I have never had so many issues with a dealership and absolutely never had any issues with a brand new vehicle, as you shouldn't. I would not recommend this dealership. And I, myself will never purchase a vehicle from this dealership again. Update: Went to pick up my car Tuesday evening. The two employees never said hi or anything. The guy made it seem like me being there was an inconvenience because he wasn't the guy that dealt with my vehicle. He had me sign and handed me the keys. I asked where my car was and his response was, probably on the left side. Such rude and and unprofessional people. read more

Michael Hohl Motor Company - Car Dealers Near Me - Carson City, Nevada

Very disappointed in the actions of some employees at this dealership. I messaged them about a 2011 Ford Escape I saw listed online. It was in my price range, and lower mileage which is what I am looking for. I received a text message back about the vehicle, it was not available to drive because it was just received as a trade in and hadn't been through the service department. Which is understandable. I decided after a couple of days of looking and research I really wanted to see this car and if everything checked out, purchase it. My dad came from CA because I knew I would need a co-signer. My text message exchange with someone at the dealership will be attached here. I asked multiple questions about the condition of the vehicle, are there any scrapes etc to be aware of, and also asked for pictures. I live in Sparks and have a 5 month old son and had to pull a lot of strings to get this to work with going and seeing the vehicle, so I needed to make extra sure this was worth the hassle and trip and also worth my time and of course my dad's. The sent photos, and in one of the photos I noticed what looked like scrapes on the front passenger side bumper. I inquired about it and they told me it was dirt. And also that the vehicle did not have any major blemishes except the windshield was cracked (and most likely would be fixed) and also there were some scratches on the rear bumper (which were the extremely minor). I decided since I was unable to test drive that specific car, I would find one at a dealership here to test drive. Which is exactly what we did that morning. I liked what I saw so told them I would be headed there to most likely purchase the vehicle. Upon arrive I was greeted by an internet sales person named Charles (who by the way was great and had nothing to do with the text message exchange). He took me out to see the car, I understood that it had not been detailed, it was rather filthy but I didn't mind at all as the interior was in good shape, just dirty. What bothered me was what I saw. A very noticeable dent on the driver's side back seat door panel, as well as the scuffs I were told were "dirt" over text. Unfortunately I have more to this story, so please continue reading. While I was upset about the scuffs and the dent, and that I was not told about them, I still decided to make them an offer. Charles drove us back down to the dealership to talk to his finance manager. Come to find out, the ticket that had been submitted with the fixes on this vehicle had been submitted but not approved, and not only that, the vehicle itself was recommended to be auctioned off and not offered for sale. So, I wasted my entire day, my dad's time, and the precious little time I had to look at vehicles. I planned my whole day on this vehicle. I spoke with the manager, I was very very upset. He agreed with my concerns, but that was pretty much it. Attached are photos of the dent and also my texts imploring about any scrapes or defecting about the vehicle. read more

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