I feel its absolutely necessary to put my Yelp review in to give Trucks Only the credit they deserve! The night before I purchased my vehicle from Trucks Only, I stayed up late reading all of the reviews. I became so anxious I almost cancelled my appointment! If you are a nervous car buyer, skeptical, or want some tips please read this review!
I am specifically reviewing Bob, as I cant speak for the other sales guys, but I worked with Bob on my purchase of a 2014 Town and Country...yes they sell more than trucks! Bob is AMAZING!! I was very adamant about working with dealers that were willing to communicate and negotiate via text or online chat. So many wanted to not answer a single question and entice you to come into the dealership, but I knew what I was looking for, the payment I needed, and I felt as if coming in without hashing out the details first was a waste of everyone's time. Bob accommodated every single request I had, which is very rare, as I was attempting to communicate with several dealerships, and not a single one offered the customer service that Bob offered. I had my guard up the entire time, but I felt as if Bob was truly being honest and working on my behalf, as much as his dealership. We spent 2 days text negotiating and getting our appointment lined up. He was personable, funny, and willing to do what he could. I wanted to wait to put my review in so that I could have my own mechanic look at the van I purchased, because I had my guard up and was skeptical....but let me tell you...this van is impeccable. Now remember it is used, so set your expectations correctly, but no major issues at all. We did have to buy a new key fob, and a remote and headphones for the TV's, along with new tires, but I thought that was reasonable since it was a used car. We asked if they could include new back tires since they were bald, but we got such a great deal, I could understand that they couldn't put any more money into it.....and we really got a GREAT deal. Mechanically its near perfect, one slight thing a PVC valve needs to be replaced, but we bought their 3 year warranty so it should be a quick fix, and its not even an urgent fix either....even if we didnt do their warranty my mechanic said it was like a $20 part, and its a common issue with this vehicles engine. There were no major hidden issues, no slipped in expenses, I walked in and out with exactly what Bob said I'd get. I was also pre-approved by a credit union, bank, and another dealership with interest rates ranging between 7.9%-6%...they came sliding in with a 4.95%. At that point I was willing to buy anything off their lot with that rate! I even let Bob know some of the reviews on here really had me worried, but he was honest about that too! If you have poor credit, there is a possibility your loan wont go through, and they will call you to let you know a bigger deposit needs to be given for the financier to accept the loan. I had good credit though and was adamant that I wasn't driving off the lot until the loan was approved. I am sure they didnt love that, but in the end they even honored that request of having the loan approved prior to me coming for our appt. In the end, I would say you have nothing to fear working with Bob...he's been there for over 14 years! Be a smart buyer and inspect the vehicle from top to bottom, and be realistic with your credit score and how your loan gets handled because of that. As far as other reviews about the condition of the vehicles.... you get what you pay for, and I had my mind set that if the car had a weird smell, any small broken issues like handles, or locks, that I wasnt even going to waste my time, and was going to continue my search elsewhere. Set your standards on what you are willing to accept, condition, price, and everything else and dont budge...I promise if you attempt to be as smart as possible about your purchase you will have a great outcome! My only regret is not letting my guard down so that I could actually enjoy the experience, but I am sure that helped make this a great deal as well. I would without a doubt go back to Bob at Trucks Only and purchase again.....I actually may be doing this in the very near future for our 2nd vehicle. read more