I recently started working with Ash Auto Group after finding myself in a difficult financial…read moresituation and needing to replace my vehicle. I had some concerns going into the process, but my experience with Ryan and the team has been surprisingly positive.
From the beginning, Ryan was professional, patient, and, most importantly, nonjudgmental. When you're going through something like bankruptcy or rebuilding your credit, it can be easy to feel like you have to take whatever option is offered. Ryan never made me feel that way. He treated me with respect and worked with me to find an opportunity that made sense for my situation.
The process did have a hiccup. We initially started with one vehicle and I was told everything looked good, but ultimately the financing wasn't approved because of my particular circumstances. Rather than making the situation frustrating or making me feel like I had wasted my time, Ryan adjusted quickly and worked to find another option. That flexibility and willingness to keep working with me made a big difference.
One thing I would tell anyone considering Ash Auto, especially someone rebuilding their credit or coming out of bankruptcy, is don't be afraid to ask questions and don't be afraid to speak up about what you want. Your financial situation doesn't mean you shouldn't expect a good vehicle and a fair deal. Do your homework, understand the terms, and make sure you are comfortable with what you're agreeing to. At the end of the day, Ash Auto is still a business, so being an informed customer is important.
I also believe this is especially important when you're rebuilding after bankruptcy. The vehicle you choose may be the vehicle you're living with for several years while your credit recovers, so don't feel pressured to simply accept the first option presented. Make sure you're comfortable with the vehicle, the numbers, and the overall deal.
I can now also speak to the delivery and post-sale experience. The vehicle was promised for delivery on Monday, 9/21, but actually arrived on Sunday, 9/20, which was a pleasant surprise. The delivery was simple and hassle-free. The driver confirmed my identity, handed over the keys, reviewed the vehicle with me, and made sure I was comfortable before leaving.
The vehicle arrived in good shape and, honestly, in better condition than I expected. I did notice two mechanical issues fairly quickly. They weren't cosmetic, and while I was surprised they hadn't been disclosed, I also understand that they may not have been known to the dealership beforehand.
I contacted Ryan, and he responded and connected me with Jason, the Service Director. Jason was professional and helpful and immediately worked to get the issues addressed. He gave me the option of having the vehicle inspected and repaired at a local dealer or certified repair facility of my choice and even offered to assist if I had any difficulty getting the repairs handled.
That follow-up was important to me. Used vehicles aren't always going to be perfect, and I think the real test of a dealership is how they respond when something unexpected comes up. So far, Ash Auto has responded professionally and made a genuine effort to help resolve the issues rather than leaving me to figure everything out on my own.
I'm still relatively early into ownership, so I don't want to overstate my experience or make claims about the long term that I can't verify yet. But based on the buying process, the delivery, and the way the initial service concerns have been handled, I am very satisfied with the professionalism and customer service I've received from Ryan, Jason, and Ash Auto.
For anyone dealing with bankruptcy, rebuilding credit, or a difficult financial situation, I would recommend giving Ash Auto an opportunity to work with you. Just remember to do your homework, ask questions, understand the numbers, and make sure the vehicle and terms work for you.
Overall, I'm cautiously optimistic. What started as a situation I was honestly nervous about has turned into a much more positive experience than I expected. I appreciate Ryan's patience and willingness to work through the financing challenges, and I appreciate Jason's responsiveness when issues came up after delivery.
I'll continue to judge the experience as I put more miles on the vehicle and see how the remaining service issues are handled, but so far, Ash Auto has given me good reason to feel positive about my decision
