Never got title or tags! Went to dmv and they said the title isnt in my name and they closed down…read moreand I gotta keep buying 90 day tags until I can get them for fraud. As of now I got to jump threw 100 legal steps just to hopefully not lose my car and money. Btw same sales guy as last review Mel Stewart sales manager

Buyer beware! Let's just start with saying this was a hassle from the get go. From finding the ad…read moreto the vehicle on Facebook market place know it had a bad engine( I was fine with that) to finding out it was a fake Facebook account fake name. I go to check out the vehicle and purchase all cash no financing. Mel takes care of the paperwork for me and tells me the title is in Florida and will be overnighted/ expedited and will have in a day or so. First red flag. I tow the vehicle out of there. Get home and go over the paperwork to find out the wrong vin and vehicle are on the paperwork ( my fault for not checking). Call back the following day and set it up to come back in to get the paper work sorted out. Got the correct paperwork finalized. Now here come the excuses. I call a week and a half later asking where my title is for the vehicle. Was told by Andrew that I was told when buying the car it could take up to 30 days per Arizona to give me a title. 2nd red flag. I contact them again stating I never got registration on the vehicle when purchased. Finally they get back to me to send me over "registration " for the vehicle. They send me a temp tag in a email. Contact azmvd and was told that's not a valid registration. Third red flag. Texted Mel calls and informs me the title is in and needs to go to the mvd for transferring. I stated I would pick it up. No response. I have my finance call again and check the status of the title and Mel tells her he dropped off the title at the mvd and would call us back when it's ready to be picked up. Me knowing 3rd party mvd is a in and out process I texted him back saying I'm coming up there to pick my title up or the title they have on hand and to sign it over to me. I drive up there and another guy in the office states Mel's at the mvd he will be right back. So I waited. Mel shows up runs inside grabs a title and says he will be right back. Drives to the mvd actually gets it transferred and registered with legit plates this time. Glad it's over with. No surprised how they are even in business. From the run around games to the not responding to the lies. I wouldn't recommend anyone do business with them. Word of advise. You would do better in business if you had integrity and not play games. I have all emails and texts and voices mails if they try saying anything I said was a lie!

I am very disappointed and will never use this company again or recommend it to ANYONE! I took out…read morea title loan last November and have been faithfully making my payments every 2 weeks, never missing a payment. Twice I l took out an additional $100. loan. Today I went in to see if I could take out an additional loan. I was told all I could take out was $67.00 but I would have to pay $15.00 for interest before I could get the loan, I don't have the $15.00 so I wasn't able to get the loan. I was a fool to think they actually cared about their customers, all they care about is the money! A business that actually cared about their customers would not turn away a loyal paying customer who has paid over $900. In interest on a loan for not having $15.00.to put down on additional loan!!!!

Joel the "manager" is percent rude! She was very…read moredisrespectful, I asked to speak to her boss, she didn't want to give me that information. I was told for pay off it has to be cash it doesn't say nothing on the contract about paying only in cash!!!!!! People don't go there!!!!!! She shouldn't be a manager if she doesn't even know what's in the contracts she having people sign .

!!!!!!!!!!!!!!!!!!FRAUD ALERT!!!!!!!!!!!!!!!!!!!!!!I…read more I purchased a 2017 Ford F-150 from GOT TRUCK. I Spoke to the owner Rob and made the purchase with their salesman Mike. Mike over billed me by 1000$ due to a miscommunication..in fairness after I caught that report..the 1k was sent back to me . The vehicule in question was sold to me As a theft recovery with no physical damage , I was told the salvage title report would indicate theft recovery but no physical damage. After purchasing , i looked up the Carfax and discovered that the truck was not only stolen/recovered , it also had reported front end damage which ..unfortunately creates "diminished value" There is a big difference in value between a car that has never been wrecked and one that has, even when the repairs are done right, the value is severely Diminished. I was told after I confronted Rob about this that the damage to front end wasn't bad..I tried to explain that the issue isn't so much the damage as much as the fact that the report on this truck indicated damage and this was never disclosed to me . This is FRAUD BY CONCEALMENT, plain and simple.

I bought my truck from them, along with a warranty through a third party…read more The service department apparently washed the engine because there was an oil leak at the front top of the motor. I had the truck inspected by an independent source, and they found nothing wrong. By washing and detailing the engine compartment, they covered up the fact that there was an oil leak at the top front of the engine. I called the warranty company and they had no record of the warranty on file. I called got trucks back and after speaking to the sales manager, and the service manager, and the finance dept., they indicated they would get this underway. This was seven days after the sale. I will likely not go back to this dealership, as they covered up a serious enough problem. Plus they did not follow through on registering the warranty in due time. I do have the warranty, but I will definitely take it somewhere else to have it repaired. I cannot trust their service department after this incident.

First of all, Jason Beardsley is the MAN to go to and do business with. He was able to get my…read morehusband set up with a good reliable car. I honestly quite enjoyed talking with Jason. Now, this interaction ALONE would have gotten this business 5 Stars...the reason why i am marking this 3 stars is due to Ray Velasquez. This man has a fragile ego and will make snide comments if you say anything to the effect of not wanting extra miscellaneous warranties (they are a waste of money TO ME and is SHIT i don't need). He stated "I guess people prefer to pay full price for their repairs." WOW. Someone got their feelings hurt yet this is a PROFESSIONAL TRANSCATION. Personally, i would opt to go with the other Finance guy at this establishment. I nearly wanted to walk due to his incredibly rude comments. I apologized (though i don't think i needed to) for hurting his feelings as this was nothing personal. I would return to the establishment but i will NOT be working with Ray again. Yikes.

I purchased a 2020 Explorer ST new from Robert Horne. The sale was easy and fair…read more The vehicle has always been serviced at Robert Horne. I have had two unnormal service experiences with them and they had no interest in resolving them. The first one was a few years ago when the vehicle had a serious vibrate at highway speed. The vehicle had less than 20,000 and never in an accident. I had their service department inspect the cause of the vibration and was told the tires needed to be replaced and they offered to replace them at 20,000 miles for $3,000. I refused as the tire wear was normal and it was an issue with the tire, not maintenance. I contacted the tire manufacture, Ford Corporate and NHSTA. After some research by myself, the tire manufacture placed pads inside the tire to reduce road noise, but with the heat in Arizona, they come loose inside and cause the vibrate. The solution was to remove the pad, which the dealer did, after my research. They should be doing this and know this is a known issue with this tire. My current problem, with 30,000 miles, is the dealer is again telling me I need $3,100 of work for a front seal that is leaking. Now remind you, they are the only ones that have ever touched this vehicle. The service writer showed me photos of it, and I questioned why this was not brought to my attention previously as you can see it has been leaking for some time. Did they do this intentionally to let the vehicle get out of warranty? I did research and found this too is a common issue. I then contacted Ford Motor Company. I immediately received a call from Sayda Mendoza and has been doing everything she can to help me. She told me Ford would be covering this but needed to contact the dealer. It has been two weeks now and she has left several messages for the Service Manager Ramey, and she is telling me he will not reply to her. WOW! The service manager will not call back a representative from Ford? Not teamwork and I am sure if I tried to call, I would have no better luck. She has told me she has escalated this on her side. I told her I can take it to San Tan Ford to resolve the issue. She will reach out to San Tan Ford. Think twice about buying from Robert Horne if you plan to use their service department. Today (March 19th) I called Robert Horne, as the Ford Corporate representative informed me that she still had not received any updates. I asked to speak with the owner but was transferred to Brett. I'm not sure of his title, but once I explained the reason for my call, he seemed genuinely interested in helping. He identified me by my phone number, said he had printed out all of my paperwork, and told me he would transfer me to someone he believed could assist. That person was on another call, so he placed me on hold. While I was waiting, he checked in several times to let me know he was still working on it. On his last update, the call disconnected -- I'm hoping it was accidental. I waited for a call back, but none came. One notable thing he said while I was explaining my issue with the service department was, "They have had issues."

Heard some nightmare stories about this place. Stay away if you don't want to get ripped off. They…read moresell cars that finance companies won't even finance because they're mechanically shot out. They didn't get me ,but a friend of mine. I know I'll pass them up when I buy my next car

Saw their post on OfferUp and decided to go in and check it out. Right away greeted by all 3 office…read morepeople and got the pleasure of working a deal with Mel! Mel and the team got me in and out with a happy down payment and monthly payments. Definitely recommend them for a fair and honest deal, and the communication they gave me. Thanks again Mel!