I had a great experience at the new Apache Junction Trucks only! Love my new hummer.

Super easy process. Great truck, good value. Friendly service. Absolutely no complaints.

Last Thursday we financed a truck through Trucks Only. Our salesman was awesome. We had actually taken a friend to Trucks Only and ended up leaving with our own. David P. was awesome he really took his time and listened to what we wanted what our concerns were and helped us get the best vehicle for us. He is definitely one of the better salesmen at the location. We also have been dealing with the staff at the Mesa location who have also been incredible after finding a couple issues they have taken care of with the truck and tomorrow we will finally have our new family car. Thanks again to Trucks Only specifically David for his time and help. read more

over charged. within five days of bringing the vehicle home, haven't even put 100 miles on the damn thing, throwing a check engine light for the intake manifold among other codes. read more

This review is for the Bell road store, where me and my wife went a couple of weeks ago, when we got there i thought we would be swarmed with salesman right at my car door, nope, a nice gentleman allowed me and my wife to get out of our car and get settled then he approached us, his name is Roberto Hernandez, my wife is Spanish and felt very comfortable, beig able o talk to him in both english and spanish, after going inside and sitting down with Roberto he was able to search his inventory and found us exactly what we were looking for, negotiations went on a little long but in the end we got a great truck, at a great price, and a great financed rate.. Thank you Trucks only on Bell Rd, and Thank You Roberto Hernandez.. read more

Horrible service, trucks only try to get away With selling me a truck that had lots of problems. Computer was malfunctioning massive oil leak. Electrical Problems very rude personal mechanics that don't care. Just seems like they are use to scamming costumers. I've never been to a dealership that conducted themselves as bad as truck only. When I received the truck I was trading in they had broken some things on it an forgot to tighten my license plate. I called back an they just didn't care. I rate this place a negative 5. They have awsome trucks just lots of problems read more

The sales person was pretty helpful to my husband when he called the day before going in. Then the truck they talked about was at another lot so had to have it brought to the Mesa location. All was good, except I then had to drive 1 1/2 hours to sign because they would not email or fax me the papers and my husband could have returned the originals the following Monday. They were pretty nice to deal with, don't know that we got all the paperwork that we should have left with though. My husband is happy with his truck, it looks good so hopefully it lasts and doesn't have the issues that it seems a lot of other people have from here. We would probably buy from here again if it was something we wanted. read more

I came to trucks only as a first time buyer and was astounded by the customer service I received. I did not have high hopes for a used car dealership but they were honest, helpful, and got me in a new car a lot quicker than I had hoped. I have and will continue to recommend my friends and family here. read more

I have bought 3 vehicles from Trucks Only and I have never had a complaint about there service. They will go above and beyond for you every time. I checked out the selection of vehicles on line and picked out the ones I wanted to see, when I got there I told them that I saw the vehicles on line and they put together with the internet sales team. We went and found the vehicles I wanted to see, took them for a test drive and set to getting it financed. Drove off with the one I wanted that afternoon. read more

I texted one of their sales man Jon Stuber to ask him about the price of a truck. When he told me I asked him if he would take a lower offer. He went on to belittle me and said "Hey you should probably just apply where I work because you know the market better than I do." Followed by expletives and calling me repeatedly for who knows why. It was the most unprofessional and ridiculous thing I've ever seen. After asking him to stop harassing me he went on to say "You're a joke. Its not that serious. Go bug someone else and see if they'll sell you a truck for what you want." Followed by "How about you just meet me down the street and we handle this man to man since you want to text me when I'm having dinner with my family and try to f**k with my livelyhood because I can't sell you a truck way under value." I couldn't believe it and will be filing a report and contacting the manager. If this is how they treat people over text I can only imagine the disrespect and rudeness they show in person. read more

I had a great experience with Trucks Only. I hate car shopping and was having a hard time getting rid of my car that I was upside down in. Trucks only worked with me and was a quick and easy process. The only thing I was not happy with is I had to take the truck back twice to have some small things fixed and to have it detailed. I would work with them again! read more

Check engine light came on only a few miles from dealership. Took it back immediately. They kept it four days saying they were replacing the mass air flow filter. Finally got it back. Few days later light comes on again. They HAD NOT replaced the filter, they simply blew on it. Watch out for these guys. read more

My father and I bought a truck from here this past weekend! They made it such a fast and smooth process!! Great customer service...they always made sure we had water and all of our questions were answered! Thank you so much Trucks only!! Will definitely be back next time! read more

Trucks only claims to be a honest company with integrity and good business practices. This is a lie. My husband and I went in to buy a second vehicle for our family. They put us in a nice looking expedition. Both the company and our family mutually agreed on downpayment and we signed a contract. We were told we would not receive a phone call in a few days asking for money down. Not even 24?hours later we pull the truck out of the driveway to find oil leaking out from underneath. Under Arizona lemon laws any used vehicle to be sold must have any pre-existing conditions disclosed. On our contract there were no pre-existing conditions listed and no issues with the vehicle were ever disclosed to us. We took it into a mechanic and were quoted a $600 repair bill for two oil gaskets. We called and asked them to fix the vehicle because it hadn't even been 72 hours and this truck had this issue before it was ever purchased then said no and after about 30 minutes of back and forth they said they would call us back. An hour later I receive a phone call phone trucks only asking for $500 more dollars for a downpayment. You want me to give you $500 more dollars after we agreed on a downpayment and signed a contract with that downpayment after o called you and hour earlier to tell you the car had mechanical problems and you refused to fix it?! No. They dummy signed us a contract. Needless to say we returned the car the next day and demanded our downpayment back. With no leg to stand on they gave it back. This place is dishonest, cheats, and liars. Do not do business with Trucks only and if you do before you buy any vehicle take it to a mechanic on the test drive before you ever sign any papers. Buyer beware. read more

Well the term 60 in one hand and 40 in the other comes to mind. Firstly Bobby Jr. From Florida is spectacular. Honest, and worked with me. He was patient and sold me on his cool personality before he sold me the truck. If you do come here look for him!!! That's the 40% good. Now the 60% bad... Chris Sullivan can be a jerk. As any consumer has the right, I wanted to check some things out before I made the purchase. As I made the final decision to go ahead and get the vehicle I said " let me call my wife" just to let her know, this guy throws his pen down and gruffly says "well make your call!" and walks out. Not good customer service. He might be the owners son, but he could learn from Bobby a thing or two about customer service. Also I'm no dummy at all, I left the car there to fix a problem and get detailed in and out. Car was never cleaned, and I'm still waiting on Dave to call about the part that was suppose to have been gotten. At any rate I was promised a $20 gas card for my review, and I have been honest. They move 1200 units a month, so they are secure. Just have some things to fix in the "honesty" and "patience" dept. read more

hello bob, just wanted to say thank you for all your exellent work and assistence and help with the navy federal credit union loan and the new tires for my new (well for me it's new) 2004 ford f-150 super-cab 4x4 truck!!! i love it and the new tires helped to clinch the deal, the fantastic interest rate on the loan from navy fed. went a long way towards making the whole thing possible. so mucho kudos to you bob, and thanks again for everything, your satisfied and happy-camper buyer! read more

My husband and I bought a truck on August 23rd from the Mesa Trucks Only. We went there for that truck in particular.Originally when I saw this truck on the web site a week earlier, it had a DVD player listed in the features.When we arrived to test drive this truck, there was a very large hole in the headliner where the DVD player had been removed.The price had not been reduced but the DVD was no longer listed on the site.There was also writing on the windshield to paint the grill. We asked about this.We were told that it still needed to be done.The salesman, Jeff, was pushing the sale of this truck, as all used car salespeople do.He asked,"What it would take for us to buy this truck?"We explained that the hole in the headliner was unacceptable and there were some really bad scratches that we asked to have touched up with the correct color of paint.He said,"We would never let this truck leave the lot with a hole in the headliner.Don't worry,that will be taken care of."As we were signing the papers for the truck,we asked again about the headliner being fixed, the grill being painted and the scratches.We were told by Jeff that they could not do the two paint issues because they dropped the price so much for us.Also,the promotion was to get a free TV when you buy a truck.When asked about that it was the same response,"I don't think that we can do that because we dropped the price too much for you."According to the ad on Trucks Only website regarding the "free TV promotion" it states that it is a "BIG screen TV" given with any purchase. (https://www.youtube.com/watchfeature=player_embedded&v=pbYqj8LSRK) We received a 32in TV a week after our purchase I understand waiting for the loan to fund but I should not have to call about a promo.False advertising?I never knew a 32in TV to be a big screen, maybe compared to the one that they took out of our truck that left a gaping hole in the headliner.After we left with our "new to us" truck that evening, we went to a friend's house.As we were leaving, we noticed that we only had one headlight, no brights and only one small interior light.We were 20 miles out of town and it was the middle of the night with an unfamiliar truck.Not a comforting feeling.On Sunday we tried to replace the bulb in the headlight but could not because it was an HID that is not easy to find.I took it in first thing on Monday morning to Trucks Only.They worked on it and replaced the lights back to factory and replaced bulbs for the interior.As I left,the sensor came on that the lights were not working.I went back and they fixed that issue.Thank you.The only keyless remote that we were given also did not work.I was referred to the Dodge Dealership for that.After 6 and a half hours the lights work,finally.While at the Dodge dealership,they replaced the key but inform me that there is an open recall on this truck.Another 3 hours in a dealership within the first 5 days of ownership.Still no word on our headliner,Jeff said that he was going to call us Sunday,the day after the purchase,to set up an appointment to repair the headliner. We make an appointment for Tues,it will take a day and a half.And we ask for the safety inspection to be completed since it had clearly not been done prior to the sale.We get a call that same day to pick it up.I had previously been told that the safety inspection had not been done or at least not completed on this truck,prior to sale.That must be how none of this stuff was found before the sale.We asked about the oil being changed and fluids being checked as part of this so called inspection that they speak so highly of on their website."We are the home of the Lifetime Engine Warranty! Our quality vehicles go through a rigorous inspection. Our Lifetime Engine Warranty further backs up our offer to provide Trucks Only customers with the best quality vehicles."(Trucks Only website)The headliner that was to be replaced on September 2nd, was simply just a cover.The hole is still there.The glue that the upholstery shop used does not stick.There are wrinkles in it and it is sagging on almost half of it.This is not a fix to the problem,it has created more.Day 13 of ownership,the oil light says that it is due for an oil change!We have asked about this several times by now.We now have to take our truck in again to have the oil changed because this seems that it was still not done.Apparently, THERE WAS NO INSPECTION DONE STILL.My husband spoke with Dave on September 5th and he told him that their paperwork shows that the oil was changed on August 8th.If this took place,why is it showing to have it changed and how did all of the other stuff get overlooked?We now know that this truck was here for a minimum of 15 days before we bought it.One of the interior lights is not working,again,after the headliner was replaced. read more

I am not a fan of used car salesmen. And my experience with the used car salespeople in the Phoenix area has been absolutely frustrating at best. But I have bought enough cars in my life (I'm 51) to know that it is pretty much the same across the nation. I was very wary going into Trucks Only from the start and did my homework before I went. They do a ton of business and yet, only have a few reviews here. All bad...why? Because all the happy customers don't even THINK of writing a review. I would love to say all went smoothly, but it didn't. We had a few problems that happened that made it a little frustrating for me. Stuff happens. But the way the sales department and the service department stepped up to make it right by me exceeded my expectations! They bent over backwards to take care of me, and THAT is what customer service is all about. Nobody is perfect. But in my opinion, customer service doesn't even start until there is a problem. The fact that they really did care... means volumes to me and yes, I will shop here again! Thanks guys... you ROCK! read more

trade in for a 2007 dodge charger .. was in and out less then 45 min,, service was great and friendly! i would refer trucks only to anyone.. fantastic job!! keep up the great work.. read more

Recently bought a 2003 F350 V10 Super Duty from T/O in Apache Junction, Art my salesman was great. I am very pleased with my experience here. After reading the negative reviews i was hesitant to take a long trip with it so soon after purchase. It performed beautifully with no problems even while towing a 30' travel trailer up North. the power to pull those hills at 65 mph under that weight load was fantastic. I was worried truck would overheat but temp gauges never moved. Coming down the rim the motor geared down perfectly and held my speed in check negating the need to hammer my brakes. it didn't have a tail gate as previous owner was pulling a fifth wheel with it( the suspension for it is still in place) and they promised to get one for me. again I was leery about verbal promises because of the bad reviews, but Dave in service department came thru with a brand new one complete with Ford logo and F350 insignia. If you don't do your research or are in a hurry and don't care then you deserve what you get. i will definitely consider Trucks Only 1st for my next vehicle. Thank You read more

The most exemplary Customer Service from any car dealership in my lifetime was demonstrated recently. I had bought a truck from them and after a couple of days I noticed there was a white blue smoke coming out of the exhaust so I took it back, it turned out to be a major engine problem requiring replacing the engine. Trucks only has a lifetime warranty on the engine so Chris, the General Manager gave me a choice, a new engine or find something else on the lot that I liked and we would make a deal. I ended up getting a 2 year newer truck with 36 K less mileage and a 100,000 versus a 36000 mile extended warranty for just a few dollars more. Christopher Johnson and Dave the Service manager were on top of if, they said they would make it good and they definitely went above and beyond. When they say they stand behind their company and warranty the engine for life they deliver. This type of customer service is JD Power worthy. read more