I've been coming to this Honda location for years (one financed, then traded in & two leases), and…read morethe service has been inconsistent. I have had bad experiences in the past, but working with DONYA recently to buy out my lease was the BEST EXPERIENCE I've had with Honda. SHE SPOKE TO ME LIKE I WAS A HUMAN, not just a sale walking through the door. We had a great conversation for about 20 mins before we even started talking about my car. Once we got into the buy-out process, everything was communicated amazingly, and she did everything she could to make sure I left happy (which I did). If you go to LB Honda for a car, I highly recommend calling ahead and scheduling a chat with DONYA QUINTERO!!

THEY CRACKED MY WINDSHIELD--AND THEN CALLED ME A LIAR…read more I took my car to Long Beach Honda for an A/C repair. At 4:05 PM, I received a text saying my vehicle was ready for pickup. When I arrived, however, I was told it would be at least another hour. Apparently, the text had been sent by an AI and not by an actual employee. Around 5:50 PM, I watched an employee pull my car out of the service garage. Instead of bringing it to the customer pickup area like every other vehicle, they drove it around the block and parked it in a customer lot on the far side of the dealership. At 5:55PM, as the service department was closing, they finally handed me my keys. I asked why my car had been left so far away when every other customer's vehicle had been brought directly to the pickup area. They insisted this was completely normal. When I reached my car, I discovered that my windshield had been cracked. Unfortunately, the service department had already closed for the day. I returned the following morning to report the damage, but they immediately denied responsibility, insisted the crack must have happened somewhere else, and even implied that I was being dishonest. And they are offered to give me a quote price to replace then windshield they damaged. Total scumbags!! Friends and neighbors had told me to avoid Long Beach Honda for service because of its poor reputation. I wish I had listened before bringing my car there. Now

I recently purchased a used Certified Subaru Outback and had a nice experience with Timmons Subaru…read more Purchasing a used car is always more stressful than buying a new car since there's always an unknown on the actual condition of the vehicle and it's difficult to know how much negotiating margins one has. But, I was treated well and did not feel pressured. I give particular high marks to my salesperson, Robert, who reached out to me via phone and text without any pressuring. On the day I test drove the Outback, Robert was very knowledgeable about Subarus and helpful in answering my questions on this model. As this is my 4th Subaru spanning four decades, I really appreciated Robert not simply reciting talking points but rather being insightful enough to understand my particular questions on this particular model and tried to make my time at Timmons Subaru as comfortable as possible. And, he made sure I had new all-weather mats as part of the purchase. Thanks.

This rating is a special shout out to Russell Csonka from internet sales. I reached out to the…read moredealership about a car they didn't have on the lot, but Russell give me very specific details about the ordering process in case I wanted to order one to my spec. Furthermore, he invited me and my wife to come down and test drive a similar model before placing the order to confirm the trim and options we want. The entire time, there was ZERO, absolutely ZERO, pressure from him just to make a sale. He spend time answering all my questions, gave very detailed explanations, and even contacted corporate for me and looked into an issue related to my purchase. Contacted him on a Thursday about a car, went to test drive Friday, placed an order that day, and came home with the car exactly a week later. Of all the car buying experience and programs I have participated in, Russell is BY FAR, the most polite, honest, and sincere sales person my wife and I have ever interacted with. Seriously, ask for this man if you are thinking about buying. You are not going to regret it. It is an honorable mention that his son, Rusty, also works at the dealership and he helped me order the Crosstrek I bought my parents back in 2022. Another top notch sales person. This dealership is very fortunate to have this father/son team.

I had such a positive experience here with Andrew this week, he was very knowledgeable and friendly…read morehe made the entire process feel easy and less stressful. I'm very happy with my payment and my new car. If you're in the market for a new car check out this location. Thanks again Andrew!

Thank you Giuliano for helping me find the right car quickly but transparently! He took the time…read moreto explain the warranties and purchase details and offered no pressure whatsoever. I honestly asked for the most inexpensive car on the lot because I knew I could count on Enterprise's reputation for good maintenance and honest salesmanship. I've had the car a month now and it's driving great!

Great place to buy a Lincoln or have yours serviced here! Very good price and excellent service!…read more Another home of the LTPG low tire price guarantee. Always has a special going on for tires and alignment! They'll do a free vehicle check up or multi point inspection and give you a quote on any services or parts needed! Built Ford Tough!

I've been trying to get a straight answer from this dealership for weeks and have had no luck. I've…read moresent multiple emails and made numerous phone calls, and each time I'm transferred to someone different who either doesn't know the answer or redirects me again. It's been extremely frustrating and unproductive. I purchased a used Tesla from this dealership, and the vehicle qualifies for the Used Clean Vehicle (EV) Tax Credit--and I qualify as well. I'm simply trying to confirm whether the dealership is registered with the IRS Clean Vehicle Program and whether the required time-of-sale report was submitted, which is necessary for me to file my taxes. This should be a straightforward question, yet I can't seem to get a clear or knowledgeable response from anyone. For a large, well-known dealership, the lack of communication and understanding around the EV tax credit program is disappointing. I expected much better follow-through and customer support, especially on something this important and time-sensitive. At this point, I'm just looking for accountability and a clear answer. I hope someone from management reaches out and helps resolve this.

Alex was great to work with! Helpful, personable, and not too salesy…read more One tip: don't test drive in the rain. I later noticed the backup camera on the GLA 250 opens and closes when braking, which makes a noise I couldn't hear during the rainy test drive. I texted Alex after the purchase, and he was responsive right away and connected me with the service department to review options. Unfortunately, there isn't a fix, which is a bit annoying, but that's not on Alex. I really appreciated how responsive he was even after the sale. Wali's pretty cool, too :-) Thanks for your help fellas!

If you are planning to buy a car here, be extremely careful. I did my homework, negotiated ahead of…read moretime, and had an explicit agreement on the final price via text message with the sales staff before I ever set foot in the dealership. When it came time to sign the actual contract, everything changed. They suddenly started tacking on thousands of dollars in fees that were never mentioned during our text negotiations. When I called them out on it, they just used classic, greasy **"snake oil" sales tactics** to say it was required. **Bottom line:** Any agreement means absolutely nothing to the sales staff at Mercedes-Benz of Long Beach. They will look you in the eye, promise you a price to get you through the door, and then try to slide extra fees past you at the finish line. Save yourself the headache, the wasted time, and the disrespect. Go to a dealership that actually values transparency and keeps their word.

I just purchased a 2023 pre-owned 7 Series with Denise! This salesman has incredibly excellent…read morecustomer service. I have not purchased a BMW for 10 years. I have purchased a Benz 4 times and a Porsche 3 times in my lifetime. For BMW, it was my 2nd time. He patiently explained all the features of the vehicle and walked me through the process step by step before I left the dealership. Even though it was 10-11 pm, he had excellent knowledge, was super lovely, and was not a pushy salesman. I came to this store once, and I closed the deal right away, unlike other BMW salespeople who don't know what they are doing. He will definitely earn my 2nd business soon. If you come to BMW Long Beach, please find Denise, the salesman! He is truly an awesome person.

First of all, I hate car dealerships and I came in with my expectations low. I liked this place…read morebecause like Carmax, they offer no haggle pricing. I didn't have the time or energy to go back and forth with a salesman. The lady who took care of me was fantastic by the way, she is the reason this isn't a 1 star review. I was coming to a BMW dealer for a $10,000 used car and she treated me as if I was buying an $80,000 bmw. Truly I can't say enough great things about her. The bad: I came in with a pre approval from Navy Federal. I was clear from the beginning that I was not going to finance with them. Javier the "sales manager" told me he needed to run my credit. I said absolutely not, I am going to use my financing. He lied to my face. He said no, we always have to run credit because it's not cash. I told him this was not my first time buying a car and expected him to ease up but he doubled down. He claimed that it was the store policy. After I left, they called back and apologized and said the general manager said that was not the policy and I could come and do the deal. I thought about it, but I think I'm going to pass. If you must come here, I would advise to ask for anyone but Javier. Wasted 3 hours that I'll never get back driving there and back and another hour and a half at the dealership.

TLDR; Ask for Brian or Alfredo, you'll be glad you did…read more After a nightmare experience at another dealership, coming to Long Beach Hyundai was a complete 180. Brian was THE. BEST. I put him and Alfredo (the sales manager) through negotiation hell for an entire month and the whole time they worked with us, they were patient, respectful, and honest. It was clear they believed in the "more flies with honey" sales tactic. When we went in to sign and drive, they were both so warm and welcoming, it made the entire experience a breeze. The next day after signing, we realized that we had been inadvertently overcharged. Without any hesitation or pushback, they refunded us immediately. That's a dealership with good character. Don't waste your time anywhere else -- just go to Long Beach Hyundai and ask for Brian...with an i

The service people are Very rude, Manny the people that answer the phone Melissa is Terrible…read moreservice! I brought my car for service and I left it on Thursday evening so they could start working on it first thing in the morning (my appointment was at 7;00) I started calling at 10:30, they had me sit on hold for 15min, I called back and they said they couldn't find anyone in the service department. I left a message for Manny to call me back, I called back 2 hours later and I was told the same thing At 12:49 Manny called me back and told me that they couldn't find the issue that I didn't know what I was talking about.

Probably the easiest and most hassle-free car buying experiences. My salesperson Brandica was…read moreknowledgeable, kind, and made every effort to ensure I was happy. She treated me like a person and not just another sale. It was easy and I got a GREAT deal! Thank you Premier!

Super easy! I'm super happy! I didn't hAve to walk onto the lot of dealership whatsoever. I…read moreemailed by desires in a car and it was delivered to my home days later. Fast. Pain-FREE!