Excellent customer service. I was able not to the market for a new bike rack and they were willing to see if it would fit my car first. Unfortunately there wasn't enough clearance for it to fit on our new Outback. I would highly recommend this location. read more

Would definitely recommend. Great service Chris and Leo saved the day and helped with a bike tire.

I had a warranty issue with my Electra Townie bike. I'd anticipated that I would incur some type of charge for this warranty work, but I was charged a $50 service charge AND an additional $20 warranty submittal charge. This is nonsense! All this, plus I was told that the part would be received in a couple days. It wasn't! Then, I was told that once the part was received, it would be installed the next day. It wasn't! Yet, I received an email when is was completed directing me to pick up the bike right away or incur a bike storage charge. Unfortunately, I don't think I'll do any more business at that establishment. read more

This place is a great place to buy a bicycle. They are extremely kind when talking with them. I had an issue with the freewheel the other day where it broke, and everything was covered under warranty. They were able to replace the freewheel in under 5 minutes for me. Also they generously filled my wheels up!! How nice! Place rocks read more

Trek Bicycle Store - Trek Verve 1 - Bikes Near Me - Naperville, Illinois

Get some friendly faces to help new customers. My husband bought a nice bike from this place because our neighbor recommended them highly. I went in myself to look for a bike and neither the guy or the girl working behind the desk bothered to look me in the eye or smile. Nothing! And when I asked for help picking a bike, the entire time the sales guy DID NOT LOOK AT ME! He was looking past my shoulder or away the entire time I was trying the bikes. I was going to spend a good amount with my own bike and maybe another for my daughter. However after this experience, I will not sit foot in this store again. And you can be sure I will be telling family and friends to look elsewhere for quality bikes. read more

The service technicians speak condescendingly every time I bring my bike in to get it fixed. Brought my bike in on a Saturday because of a broken part and said I'd need it in a week if it was possible. They said it would be and then when I call after hearing nothing for a week, they call me back to tell me the same part is broken and they need more time to order the part. It's frustrating and I'd recommend choosing a local bike shop if you need repairs rather than this store. read more

I bought my verge 2 at trek in June 2022. The bike has been reliable since purchase. The sales and service personnel are friendly and helpful. I recommend this business to anyone looking for a bike. read more

Went in to replace a tire with a busted inter tube. They were fairly busy but service desk told me it would take about 5 minutes. Don't think it even took that long. Fair price and great service. Recommend. read more

New to road biking and this store and their staff were outstanding. They are very helpful and friendly. Special shoutout to Sean and Albin for their assistance. I love my new bike and all the cool accessories. read more

Excellent service !!! Knowledgeable and friendly staff!!! Trek bikes are top notch!!!

Pictures to prove to buy from a independent dealer outside of Naperville or Yuppieville??? Business is Fair. Matching!! read more

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Great bike store. Very patient and knowledgeable. They want to get you the bike that fits you, not make a sale. Sean was unbelievably helpful. read more

We had a visit in November and we were looking for bikes for my kids for Christmas and the gentleman who helped us was more than willing to help. We know that their bikes are expensive, but we are avid bike riders so we wanted to invest in a bike that would last a long time. The gentleman helped size the kids for their bikes and even called a local Trek store for a bike they didn't have in stock. Once the bikes are purchased, they kept them in the store until Christmas Eve and they even put a bow on them. Great job Trek. P.S. if you get a kids bike from then, you can exchange them when they grow out of them and they will give you 30% towards the next purchase of the bike. read more

Done of the staff wear masks. When I asked about not wearing masks the man arrogantly replied he was six feet away, which he was not. Enough with the ignorance. read more

I brought my bike in for one problem and Colin found a few other things that I hadn't seen as my bike had been in an accident. He took the time to patiently and thoroughly explain what the issues were and then proceeded to go way above and beyond, highlighting what I should look for in the future if anything else happened and how to address it. Thank you so much! read more

I have purchased a Neko SLX, and several accessories for my fiancée at this location. The service was excellent. The bike was customized perfectly for her comfort. The NEKO SLX is the ladies equivalent of the 8.5 DS in the men's line. If you want a commuter with excellent components they are great picks. This bike is also perfect for hard packed trails. I have only had to replace the chain which is normal after a couple thousand miles. Haven't had any other issue. The bike is still whisper quiet and smooth shifting. Fast Light Quiet Responsive breaks and shifting I own a Trek 8.5 DS and have put several thousand miles on it. I recently experienced pain in the prostate area. I have never experienced any discomfort riding, and so I didn't initially think it was related to riding. Previously I owed another trek and put around 5k miles on it. (Without discomfort) I had several tests run with my doctor and all came back normal. So I suspected it was my bike seat at that point. (This is not uncommon especially for long distance riders.) I decided to have Sean Dawoodi, the manager of the Trek store in Naperville run a pressure analysis test on me while I rode with different saddles. (Please see the video and photos of this I posted.) When I arrived Sean had a number of saddles ready to be put on my bike. My bike was put on an indoor trainer, and the sensor was slipped over each saddle. (The sensor is like a thin seat cover. You can barely tell its there.) It records each ride and let's you compare every saddle side my side. By using this tool Sean was able to tell if I needed my seat angled further down, moved forward or backward, or turned left or right. It also told us exactly where my body distributes my weight. We tried 4 different saddles. Sean took his time, and adjusted each saddle to perfection so we got a good recording on each one. My old saddle was putting too much pressure on my prostate. Limiting the blood flow and causing inflammation. Using this technology we were able to choose a comfortable saddle that completely eliminated all pressure allowing me to ride again. Not only that but my sit bones are also much more comfortable. The only way I can describe it is imagine going from riding on concrete to riding on a seat made of baby ducks. (Not that I was using a cheap seat in the first place, but our bodies needs do change and I had ridden quite a few miles on the stock seat.) The service does cost $100.00, BUT if you love cycling you cannot put a price on your comfort and health. I cannot stress enough it was worth every penny, and this was not a rush job. Sean did an excellent job! Be sure to call ahead to make sure they can fit you in. This process can take an hour or so. (Depends how long it takes to find the seat perfect for you.) This is just one of the many things that this shop offers to make sure you have a wonderful experience riding. Their mechanics are also excellent! Be sure to see the video clip of the pressure analysis tool in action! read more

Trek Bicycle Store - Pressure Analysis Tool - Bikes Near Me - Naperville, Illinois

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Recommend this store to anyone seeking great service and positive interactions with staff. Sean and Eric in service and support are friendly, knowledgeable and fair. They sought to get me back rolling ASAP at lowest cost without the condescending attitude you find in some shops if your not riding a super expensive bike. Again kudos to Sean and Eric I will never hesitate to bring my bike there! read more

Great service and knowledgeable staff. Great selection of bikes and accessories very friendly group of riders working there to answer any questions. read more

I went on to Trek's website and found the bike I wanted to buy in inventory at this store. I took a chance and drove there and arrived an hour before closing. It is a hike for me so I wanted to love this place to convince myself they deserved my business, Voila! Daniel was quick and responsive. He found my bike in inventory and then took me out back for a quick test drive on a model that was a step up. I loved the bike and agreed to buy the in box bike. Chris assembled the bike in about 20 minutes, they reviewed the warantee with me and I was on my way. What a great shopping experience. read more

Sean did a great job helping me choose the right bike for me. I am very happy with my purchase and the experience as a whole. I highly recommend this Trek location. read more

On my mission to purchase a bike this afternoon, I walked into Trek of Naperville with a general idea of what I was looking for. I asked a couple questions and was a little disappointed that there was no real incentive to purchase from this store. Selection was limited, kickstands were not included, and the prices were inconsistent. After learning that the bike size we needed was a little different than originally expected, I looked at the price tag of a bike we had our eye on. I was told it was a 2018 model and what colours it came in. When I said we would take it, I was informed that the price I saw on the tag was incorrect and that the price was higher than what was shown. The tag was then switched out for a higher priced tag. Feeling uneasy, I looked online to research the model and found out that the bike was not a 2018 and the prices were not consistent with what the store told us. We left and ended up purchasing from a more community-oriented store that not only had the actual newer model of bike, but since they were having a sale, the price tag was actually less than what I saw, plus they give you a free tune within the first year or so of your bicycle purchase. read more

While the service was friendly, I still don't have dependable tires after purchasing two new ones and three trips. The tires themselves are just fine but they keep inserting extremely oversized inner tubes. Trip 1 the new tire was flat as soon as we got home. Trip 2 lasted a day. Trip 3 waiting for them to open today which isn't until 12pm. Super frustrating to have spent the time and money to get all new tires and tubes and still at square one :( read more

All I know how to do with bikes is ride a bike, and I was trying to install a new little piece for a children's riding back carriage. I was struggling with it -- its alignment, fit, and one thing breaking after another being fixed -- and became frustrated by the process so I brought it into professionals, namely the Trek Bicycle Store. I brought it in and it turns out there was a piece on my bike that was getting a little old and faulty, so the staff (Eric, maybe?) put on a simple replacement that took maybe a few minutes and everything was good to go, including the carriage attachment. I asked how much and he said it was free, don't worry about it. I insisted, and he insisted back that it wasn't any trouble. So I asked to buy a new bike seat, at least, and he gave me a good quality seat that was a reasonable cost. The prices and offerings in the store seemed perfectly reasonable, but the service was beyond excellent. I will now be using this store for my bike needs moving forward. read more

I have been coming to Naperville trek for years and have made all my bike purchases with them and the service is always excellent! Store manager Sean is a great guy and always takes care of me when I need them the most. I have recommended several of my friends and they have all been very pleased with the service that they receive from Sean and his team. I won't do business with any other bike shop. Thank You! read more

I recently had an excellent bike fit with Sean at Trek of Naperville. I highly recommend going to Trek and seeing Sean to ensure your bike is fit properly. I completed a few rides before the fit, and all the internet videos I watched did not even get me close to where I needed to be. After the fit power and speed both went up considerably. It was noticeable how much more efficient I was on the bike. Sean went the extra mile to ensure that I was well taken care of. Not only did I get better service than expected, I had a great conversation with a fellow local dude. Good people. Good vibes. I will definitely come back again. Thanks Sean! read more

Service was good but shocked to see none of the employees wearing masks and not socially distancing from customers.

Brought in my dirty, rusty, sitting in the garage for years, bike in...for $114 (not a penny more than they estimated) they cleaned her up, put on a new chain, and she's ready to ride again!! Thank you for your great service! read more

The Team at Trek Naperville are all pro's. They built up a 2016 Madone 700 with SRAM Etap and all the fixins. Although this groupo is brand new they dialed everything in from the fit to the blip shifters. Great attention to detail and impeccable service. read more

Trek Bicycle Store - Bikes Near Me - Naperville, Illinois

I picked up my new Trek and received prompt service, the store was clean and organized i would recommend everyone who is looking for a good bike to visit this store. read more

Called the store about getting a tire fixed yesterday morning. Still waiting. Should have known better. Was in this store 6 months ago no one approach me to see if I needed help . End up buying a bike from Oswego. read more

It was time for a new mountain bike so I did some internet investigating and then hit up a few of the bike stores in Naperville. I decided on going with a Trek, and the guys at the Trek Store in Naperville were more knowledgable than the sales people that helped me at the other two stores I visited. This location is very nice, clean and very close to my house which is nice for any future service I may need. My only small tiny little complaint was their inventory, I had narrowed down my selection to two different models and they did not have either one in the color I prefered in the size frame I needed but they had several in that color at their other store. Not wanting to travel to the other store in Downers Grove or wait for them to transfer I purchased the bike they had on their floor in the other color combination. I purchased the bike and a few accesories, they got it all ready while I waited, made a few adjustments to the bars and seat to better fit me, installed bar-ends and other accesories I purchased. This shop is located in a strip mall just off of a local bike path which makes it convienient if you are out riding and need a repair or even just some air for your tires. Would have given 5 stars if they had more bike inventory on hand but still a great experience. Based on the other review by Mike O it appears they have an inventory issue, hopefully they will address it in the future. read more

Super repair service! I brought in an old bike to give to someone who's bike was stolen...associate helped determine that the wheels were still OK, and did not push for replacing tires. Thorough and honest - can't ask for more than that! read more

Great and helpful staff. Lots of bikes from beginners to pros. They have been hosting interesting special activities as well that give a good community feel. Got my new bike there last fall and it has been a great experience since then read more

The main reason I want to post a review would be to give high praise to the repair shop and Chris in particular. Every time I have come in with a question or issue, Chris and other employees, have been very honest and trustworthy with their opinion and expertise. They take the time to advise me and I always leave feeling like I want to express my thoughts and gratitude for a job well done at a extremely fair price. It is a pleasure to patronize a business I have trust in and feel deserves recognition in giving great customer service. Thanks Chris and staff for a job well done! read more

My husband and I bought our bikes here a few years ago and have always had great service any time we've stopped in for anything from a flat tire, a quick tune up to a question regarding how to set a bike rack we purchased elsewhere. Staff is always very helpful! read more

I have purchased two bikes from Sean. Spent some money with them and they definitely delivered in the service. Sean and Eric always show sincerity in trying to help and make the best decisions based on experience. Highly recommended read more

A great shopping experience with helpful staff. They weren't pushy at all and were clearly concerned with helping me find the bike that was right for me, even though it wasn't anywhere near the most expensive. I was in and out in less than an hour with a bike that I love. Will definitely be back for service and accessories! read more

Purchased my bike here a couple a weeks ago. Sales team was helpful. Took it on a bike ride the day after i picked it up and got a flat. Had the local bike rack repair it. The tire went flat again a coupe days later. Took it to trek to get looked at. Turns out there was a thorn in the tire. Instead of giving me the option to take it back to bike rack, they replaced the tube and charged me $25. A bit ridiculous for a bike that i rode twice. I realize a flat isn't their fault, but discuss things before jumping the gun and then charging you for it. read more

Very knowledgable staff (Ryan helped us primarily but all staff seemed to help each other), able to try everything before buying, bikes were sized and fitted. Had to order from warehouse but arrived in less than a week. Definitely recommend! read more

I cannot say enough nice things about this place and the people within. The staff is amazingly helpful and the store is always clean. They have been completely slammed busy with all the Covid madness going on, and yet, they still give each customer the time needed to get educated to make the right purchase. Because of how busy they are, there is sometimes a wait, but these guys and their kindness and expertise are definitely worth whatever wait required. They have always gone above and beyond and given me a lot of their time to answer all of my questions. They have also been extremely helpful in the service department. I transported my new bike carelessly and bent the derailer and the mechanics had it repaired and working like new in a matter of minutes. They are knowledgeable and capable and I trust them implicitly in all things bicycle. I bought a bike from them and when I am ready to upgrade, I will DEFINITELY buy any bikes and accessories from them. They are handling the slammed craziness Covid has forced on them with gracious class, even when customers are rude or mean to them. I would definitely recommend this place and these people for all things bicycles, whether you are a beginner or seasoned cyclist. read more