In order to get a bike tuneup, you have to drop your bike off and right now. Leave it with them for…read more10 days. At the truck store in Michigan I just make an appointment and I come in and they do it the same day. Why do they have to hold my bike for 10 days. It's ridiculous. I was going to buy a bike for my daughter and I had my credit card out and everything and the sales person got snippy with my daughter when she asked about whether she could get a free water bottle because she got one with her last bike. I put my credit card away and walked out. I haven't been back since.

Excellent customer service. I was able not to the market for a new bike rack and they were willing…read moreto see if it would fit my car first. Unfortunately there wasn't enough clearance for it to fit on our new Outback. I would highly recommend this location.

We recently bought e-bikes. I have a shoulder issue and the handle bars needed adjustment. We did…read morenot buy the bikes through Boj-E, but we went there to see if they could help. They were so accommodating. Max took care of us and was professional and efficient with the adjustment. He asked us about the comfort of our ride and showed us some products that would enhance our comfort. We ended up buying new suspension and seats for both bikes and now we LOVE the ride. We highly recommend Boj-E for any bike needs you encounter. They contribute to the GREATNESS of the Batavia community!

This business is a partner of the company that sold me my bike. Today, March 11th, at approximately…read more1:30 PM, I took my bike in to drop it off as instructed by the company. When I arrived--before I had even taken the bike out of the car--an employee came out with a terrible attitude; he didn't even say hello. I explained what the company had told me to do, but he claimed to know nothing about the issue and refused to accept the bike. I called the company and handed him the phone so he could speak with them; eventually, he agreed to take it. He just said, "Fine, leave it there," turned around, and walked back into the shop!! An electric bike is really too heavy for one person to handle; I had to ask my wife to help me get it out of the car while the young man just watched from the window. I know that isn't technically his job, but come on--there should be some basic courtesy or willingness to help customers. I really do not recommend this place. Unfortunately, I didn't catch his name, but I hope he sees this message and rethinks his attitude if he actually likes his job. Customers come for services, not to ask for free favors.

Was on my way from Elburn to Elgin and was having problems with my rear (hydraulic) brake assembly…read more Stopped at The Bike Rack--they knew I was enroute and put my bike right into surgery. Fixed the brake issue and then several others (derailleur) I had whined about. I was back on the road in 30 minutes, happy as a clam. Shoutout to Dane for his prompt, expert care.

These guys are great (Hal and Dwayne). What they do for veterans is truly amazing. A very nicely…read morerun bike shop. Highly recommend!

Knowledgeable people willing to help! They had all the items in stock that we needed at reasonable…read moreprices. Highly recommend!

Great maintenance! Fast and just exactly what was needed for preventative care. Thank you so muchread more

Don't waste your time going here. I went here and they didn't have any good selection. They didn't…read morehave anything there to being with. Rather go to EbikeProsUsa.com or just the e-bike website.

I left THREE voice messages asking if they sold a particular e-bike and got ZERO response. All I…read moreneeded was a 'yes' or 'no'. I also took a ride out there in person to find that they were open on certain days from noon to 5pm. I was there on an 'open' day around 1pm and nobody was there. Mail was piled up on the floor and not a soul in sight. The sign said you needed to make an appointment, which would have been helpful if that was also said when leaving them a voicemail. I will never recommend them to anyone I know. Customer service is non-existent.

5-star service! Good people! Wylie is awesome!…read more Some background... I bought my Trek Madone from another store. After nearly 10 rides, my front brake assembly flew right off!!! And just before the start of an 100-mile organized ride in Wilmot, Wi! The nut had fallen of during a warm up ride, and the on site mobile bike shop didn't have a spare. He zip tied the cable to the frame and handed me the assembly. Fast forward two cycling seasons (did not ride last year due to injury. *unrelated to bike assembly )... On the first ride of this season, last month (July, 2015), my buddy got a flat tire after running over a piece of a shoe sole that had a nail in it. When the piece of sole fell out, the tire went completely flat. He started walking his bike, and we soon found ourselves at this new-ish bike shop. It was about a mile away. The only person in the place was Wylie. He was ultra helpful! He took care of my buddy's flat in no time! While we were waiting, I figured it was a good time to get my brake assembly fixed. I asked Wylie if he had a nut to repair my brake assembly. He said that he didn't think he did but would call a nearby shop (Sam's?) to see if they could help. I didn't have the assembly with me, but it was in my truck (~10 miles away). Wylie called the shop and said he could help. I told him I'd be back after we finished our ride to pick up the part. About 2hrs later, I stopped by the shop and Wylie had the part delivered within 5 minutes! He even put the brake assembly back on the bike for me! No charge! 5-star service! Good people! Wylie is awesome!

Great shop with knowledgeable and helpful employees. Great pricing for serious bike owners. They…read moreare located close to the Giant warehouse and can retrieve out of stock items or sizes within a day or two. Purchased a Giant Stance 2 months ago and I am very pleased.

The owners are so good with customer service / being genuinely nice. It starts there…read more I love this shop's bike selections too. I am a big Bianci fan. Bianci = instant street cred and class. Go here for bike purchase and if you want to feel good.

Located just a block off the Prairie Path on Batavia road near Butterfield, this is a great place…read moreto bring your bike for a tuneup or to buy a new or used bike. They also recycle your old unwanted bikes for shipment to third world countries. Jeremy, the owner, is friendly & helpful, treating me like a VIP. I definitely will bring my bike to them for any repairs.

Excellent food. Excellent drinks. Great staff. Great location. We went back 2 nights in a row.read more

Basil the owner is very knowledgeable. He will help you find the right bike. I bought a Cervelo a…read morefew years ago.