This is how to build customer loyalty! I took my bike into The Bike Rack in Oswego today for a tuneup. I assumed I would drop my bike off, get a ticket and hear back in a few days that my bike was ready, when I would return to the shop, pick up my bike and pay $100. Instead, they immediately put my bike on a rack, did a quick diagnostic, made a 15 second adjustment and told me I was good to go. Oh yeah, they spent a few minutes going over a couple of things I should pay attention to so I can bring my bike back before it might need major repairs. No charge for any of this and it took about 15 minutes start to finish. I have very little experience with a business that actually tells you that you don't really need their services. They've made me a Customer For Life! Thanks Bike Rack. read more

Super friendly, quick repairs. Will absolutely use again if needed!! Thanks so much for the help

Since my previous review of the Bike Rack, the owner has reached out to me several times to correct the issues I had. In all certainty, he has made an honest and generous solution to make things right. I would give the Bike Rack second chance. I promote small businesses and will continue to do so. Thank you. Allison L-G read more

Payton, Oswego Cyclery, and TREK for the win! I wanted to #ShopLocal and I'm glad that I did. I purchased an FX2 from OC after doing much research on the web. I got the bike I wanted at the same price TREK was offering online. My test cruise on the streets and path by the shop went well. Since it was almost closing time at the shop I came back the next day to to purchase my bike. The following day while riding the bike I noticed something off about the way the bike handled. I rode it maybe 5-6 times, less than 50 miles total, the bike was still not tracking properly when I removed a hand from the bar to signal or reach for water. It did not feel safe. I took it in to the shop to have it looked at before expiration of the 30-day return policy. To my amazement, instead of telling me a bunch of BS they really looked at the front end and headset. According to Payton, they made some adjustments but the issue was still there. I received a call from Payton letting me know that, since the issue appeared to be frame related, they were ordering me a new bike under TREK's lifetime frame warranty. Nice! It is very reassuring to know that the Local Bike Shop and the manufacturer will stand behind their product. If you are looking for a new bike I recommend this store. read more

Amazing service! Made one little girl VERY happy when she was able to walk right out with her brand new early bday present (after being told at another bike shop that it could take 2 mos to order the bike she wanted). Walked in and found the exact same bike, tThank you! We'll be back! #ShopLocal read more

The Bike Rack - Bike Rentals Near Me - Oswego, Illinois

I have a e-trike that I purchased last year from an online vendor. Problem is service. They are in California with no local vendors here in the area. I needed some basic works on the brakes and gears as well as general maintenance. Nothing with the electrical system was involved. Art Black and his staff did a great job om my bike. I wish I had bought the bike locally. Even though he did not sell the bike, he picked it up at my house, did a great job on it and delivered it back to my house in Sugar Grove. Great job Art and staff. I really appreciate your work. read more

I bought my Trek Checkpoint here. Nice experience but not like the trek store in Madison, Wi. Staff was nice informative and seemed patient except for the fact that I was told my tires on my checkpoint must have its tires inflated to 80 psi? I was surprised to hear it but, oh well. Not taking my bike for service so far away anyway. read more

NOW KNOWN AS OSWEGO CYCLERY When a need for a bicycle surfaced recently, we looked into different places but decided to try Oswego Cyclery. I thought it was important to support a private and locally owned business, even though we would likely pay a little more. That we did! Cost issues aside, the service we received from Oswego Cyclery was outstanding. We had a couple of sales people who were very knowledgeable and courteous, two things we knew we wouldn't get at a local department store chain! They two men helped us select just the right bicycle that fit our needs and our budget. They were more interested in us getting the right bike than they were padding their cash register with our money. I appreciated that. As for cost, you can definitely find other stores who sell bicycles for less. If price is your only concern, you will probably not want to come here. It's been years since I bought a good quality adult-sized bike. The bike we ended up buying (a girls mountain bike) was on the low end of the price scale and the bike, a helmet and tax brought the total to nearly $400. I was surprised by the cost. As bikes go, we thought that was a lot of money but this store has bikes that run well into the thousands. The store also does many of their own repairs on site, which was important to us and their products and work also come with a warranty, also important. The selection is huge considering the small overall size of the store. We have been very pleased with our purchase and when it's time for a bike for me, I know where I will go to get it. I know I'll pay a little more for it, but I'm sure it will last and I'll have the satisfaction of knowing I supported a locally owned business in the process. read more

The Bike Rack - Oswego, IL - Bike Rentals Near Me - Oswego, Illinois

Just wanted to say how much I love this shop, I've come in here on separate occasions with an e-bike, which I know is not their specialty. Bought a side mirror for my bike for a relatively cheap bike and they installed it and even adjusted my brakes for me with no additional cost. As I live around the corner I will stop in here for any issues with my bike. I also love their a la carte repair menu. I should be coming in in a few weeks for a tune-up as I'm having more issues with my brakes and throttle. Not sure they can help with throttle becausedon't they dont really specialize in e-bike but ill give it a try. read more

Excellent service. Today we purchased 2 bikes after searching 3 other bike shops. Payton was our Sales Rep and he is very knowledgeable and went out of his way to help us. We were very satisfied with Oswego Cyclery. Payton made sure we knew all need to know. He also didn't pressure us to buy expensive bikes as other bike shops did. Thank you Payton and Oswego Cyclery!!! We are very happy!!!!! read more

I called to ask if the business was minority owned. I was asked for my name and "why that matters?" Before I could respond, I was hung up on. I called back giving them the benefit of the doubt and said "we must have gotten disconnected". I asked my question once more and got a begrudging no followed by another hang up. read more

Fantastic customer service. Brought my bike in for a flat last weekend. Oswego Cyclery replaced the tube for me in no time. Unfortunately, I got another flat immediately afterward, while on the trail and didn't have a pump with me. (No fault of the bike shop. I think I just have a bad wheel). I called and they picked me up, five miles out from my vehicle, and brought me back to the shop for another repair. They earned a lifelong customer that day. Will most certainly be back in. read more

Payton was great! He found me the perfect bike for my budget without any pressure. He made sure I was fitted properly and installed a kickstand, cage for water bottle, helmet and gear bag. Took my new bike for 13 miles today right after purchase. Very happy! read more

The Bike Rack - Trek bike - Bike Rentals Near Me - Oswego, Illinois

Oswego Cyclery - Looks like the name changed well over a year ago. Did the shop get new ownership? Last time I was here was in 2011 when I needed a tube replaced. It was during the day and the shop got it fixed within 10 minutes. I imagine most people don't visit bike shops during the workday, so I definitely timed it well. My most recent experience was today when I went in looking for a new bike. Nate helped me out and was super helpful. I've been eyeing some of the 2013 closeout Treks and he walked me through the different models. He also suggested taking a look at some of the other brands, like Giant, given that Cannondale and Trek have Giant build some of their lower end models. You can definitely get a better buy if there isn't a design feature you're looking for or if you're looking for a starter road bike. I appreciated not being up-sold on a higher end model and getting the real deal. I say this shop is a-ok because it doesn't look like they have a large selection of bikes in store. Could be the end of the season, or that they simply focus on making their money through services. The shop also has a limited selection of biking gear. Did I miss where the helmets are located? Didn't seem like much of a section of those or of other gear. Visit for service and the knowledge of the technicians. I'll plan to visit again next spring to check out their spread of 2014 models. read more

Excellent service. Today we purchased 2 bikes after searching 3 other bike shops. Payton was our Sales Rep and he is very knowledgeable and went out of his way to help us. We were very satisfied with Oswego Cyclery. Payton made sure we knew all need to know. He also didn't pressure us to buy expensive bikes as other bike shops did. Thank you Payton and Oswego Cyclery!!! We are very happy!!!!!! read more

Amazing service. Small town feel and very knowledgeable employees. Highly recommend it. Thank you Arr read more

We have been using Oswego Cyclery for many years. They carry quality bikes and the service is super. Over the years we have purchased many many bikes as our three kids have grown fast. I recommend getting tune ups yearly for the older bikes and they do a great job with those. They also make delivery and pickups available if you ask. Super convenient! Art and his staff are top notch! read more

Staff was very helpful and patient with my questions. Have had my bike serviced there as well and outcomes have been swell. I really like that they host different classes on roadside bike repairs, and others that are similar. read more

Have received good service so far. Always greeted right as I walk in, and they've taken care of my bike as promised. Worth a look if you're in the market for a bike. I'd recommend read more

Two old retirees took in two 20 year old bikes for "tune ups". The staff was very patient and helpful. Purchased a new bike rack for the car - they were willing to "install" it for us for the first time to take the bikes home. A huge help to us. Wonderful shop and staff. read more

This shop is great. Took a bike in to have the chain put on and hey fixed it on the spot and didn't charge for it. Would definitely recommend this shop. read more

I've bought 2 bikes from these guys. Wonderful staff that is very knowledgeable. They let you take the bikes on a pretty nice test drive. They really want to put you on a bike that is right for you. They absolutely do not push more expensive gear on you, but just make good, solid recommendations. I couldn't be happier with the gear I've bought for me and my wife. Once the kids get old enough, I'm going straight there for their bikes too! The location is really neat being right in old, downtown Oswego read more

I brought in an older bike for some TLC and got some of the best service I have ever had! Payton was friendly, knowledgable, and patient as he explained what issues he saw. He then fixed the bike up quickly and made me feel very comfortable with the process. I was very happy with my entire experience and will be going back for any future cycling needs! He even helped me get the bike out of my car and back in! Start to finish, Payton was amazing!! read more

I've had them build up a racing bike and tuneup/overhaul my bikes. They do a great job and the turnaround is quick. Helps that the brewery is in the same building! read more

They repaired my sons hand brake & used a pink brake line to make matters worse it stopped working shortly after. Employees are rude.

Bottom Line: Which is better, a sale at a lower margin and a happy customer or no sale at no margin and this review. Two years ago I had two bikes tuned up at their shop. It was recommended that we replace the chains on both bikes because they were eight years old. I took their advice and had them replaced. How less than two years later both of the chains have broken. When the first one broke last year, I said WOW, never had that happen and I went back to their shop and bought a new chain. How the chain on the other bike that they replaced two years ago has broken. I went back to the shop today and explained the situation. I was told, that's unusual to have two chains break, maybe they were from a bad batch from the vendor. I told the salesman that wanted to buy two new chains so I could keep one as a spare. I ask, since both of the original chains broke was there anything they could do for me on the price of the two new chains, The young man behind the counter said "No "my margin is to low to do anything for you, Also this replacement chain may be too long so you will need this tool, an additional $18.95. I told him I will go some where else to make the purchase. read more

The people are nice enough, but I was dealing with a guy who was not much help at all. I kind of told him what I was looking for, and he seemed very unsure of what to show me. I basically ended up going to the bike I had walked in to see. They just moved to a new location which its nicer than the old place. Biggest problem is they have no inventory, that is to say unless you are 5'10" or taller. I needed a 16.5 inch frame to test ride, and they had absolutely nothing in that size, in any bike. The closest was a 18.5 and they was to big in the style bike I was looking at. I am5'7'' , pretty average I think, just a shame I can't even test a bike. They offered to order a bike in that size so I could test ride, which was nice, but what if I didn't like it, I basically would have to start over. Hopefully once they are settled in, they will have a better inventory and selection. read more

The staff here was very helpful and friendly BUT I have to agree with other reviewers that their service department leaves a lot to be desired. Dropped off a part for a simple repair that was taking longer than expected called about it and was told by a certain day maybe but by a later date for sure. Both dates came and went and still no call. I called THEM again and low & behold they said "oh it's done". Not only did the repair take longer than I feel it should have it was also more expensive than the same repairs back home where I'm from. read more

I can't say enough about what great service I received at this bike shop. They reworked my entire bike. The service turn around time was short and the quality of their workmanship was top notch. My bike rides as good as or better than new. As an avid cyclist I highly recommend this LBS. read more

I went here to get air in my bike and the owner up and said he can put air in my tiers and said but you can and have me a bike pump that's not Evan for my tiers and I said do you got a attachment or something and he said no you just twisted your value and I did. And then he did it and bent it air value and act like he didn't break it needed up having to get a. Whole new tube this place is a scam read more

While visiting over the Memorial Day weekend, I was planning on riding my bike on the trails of Oswego. Unfortunately, my bike was not in the best of shape after 2 years in storage. Luckily I came across Oswego Cyclery. I could not be more impressed with the quality of service, and shape they left my bike in. The thing shined liked new and even better was the ride when I got on those trails. Tuned to perfection! It was $85 dollars for a standard tune-up and I was impressed. Thanks guys for getting me back on the trails! read more

Showed up at their doors at 10 AM this morning to get a tire repaired. The owner ended up fixing my tire within 15 minutes. He was awesome to deal with. I would highly recommend working directly with the owner because he will definitely take care you read more

Excellent, friendly service! Granted, my repair was a simple flat tire, but it was fixed on the spot in minutes. And the friendly conversation was simply a bonus as the work was being done. read more

I recently visited Oswego Cyclery on a recommendation I received about a brand of performance socks that they have there. Normally, I would have no interest in performance socks, I would just buy the cheapest ones I could find, they are afterall, just socks. Since I am participating in the Susan G. Komen 3Day/60 Mile Breast Cancer walk coming up on August 5-7, and I am absolutely fearful of blisters, I decided to check them out. Boy am I glad I did! Art, Joanie and the rest of the staff at Oswego Cyclery are wonderful, friendly people. I informed them about my breast cancer walk and about the performance socks. I, jokingly, asked if they would want to sponsor me by donating a pair of running shoes. Their response? "Yeah, we can do that." So now I am training in a great pair of running shoes, (and super comfy performance socks,) and I have a cool Oswego Cyclery t-shirt to wear during my walk. I get blister-free feet, they get advertising and the opportunity to support a great cause, it's win-win. The down-to-earth, warm hospitality I received from them was so refreshing. I try to support locally-owned businesses as much as I can and I will definitely be a return customer to this shop. I will be passing on recommendations to everyone I know. Thanks again, Oswego Cyclery! read more

Awesome place for all your cycling needs. All the employees I met were friendly, knowledgeable, and willing to help! They were patient with me and explained exactly what they would be doing to my bike and how much it would cost beforehand. I felt comfortable leaving my bike in the hands of Oswego Cyclery! Will definitely visit again. read more

I rented a bike for two days. It was a great value. They are right on fox river trail, I also rode the I&m trail. Staff answered all questions about bike and trails. Great experience. read more

showed up with a flat tire and a bent rim, prepaid for everything, did not hear from them for 5 days .. called for status and they told me what day my bike would be ready, then called to say bike will not be ready and when it is you will have to pay us more because we ordered the wrong part, then got told it would be done 2 days later ... not done .. no phone call .. and to think i was considering a mountain bike purchase during thier end of season sale when i dropped off my bike for repair... now the decision would be never ! read more

The mechanics have been great. I have a full suspension moutian bike that I'm on each weekend. Last summer I had a brake failure and frame problem. Both times they diagnosed my problems on the Monday I dropped it off, parts by Tuesday or Wednesday and back on the trail before the end of the week. How they found time when they were busy, I don't know, but that is what I really like about their shop! read more

Just visited this store for the first time. My fiancé and kids brought me to pick out a bike for Mother's Day. We were in the store for about 15-20 minutes without anybody acknowledging us. We were going to buy a $500 bike for myself and some new bikes for my 2 kids (probably about $200 each!) There was only one more person shopping in the store so it's not like it was busy. Very disappointed. On our way to Bicycles, etc in Naperville now. Hopefully we have better luck there! Tried supporting a local small business in my town. read more