Staff was quick to assist in helping me choose the right bike seat for my needs. Then he went above…read moreand beyond and attached it to the post which no doubt saved us an hour or more at home! Granted, they weren't busy at the time.

Have my bike tuned up every year by Midwest. They always do a great job and usually have it back…read morein 1 day. Have also replaced some tires. Reasonably priced and very convenient.

Don't waste your time going here. I went here and they didn't have any good selection. They didn't…read morehave anything there to being with. Rather go to EbikeProsUsa.com or just the e-bike website.

I left THREE voice messages asking if they sold a particular e-bike and got ZERO response. All I…read moreneeded was a 'yes' or 'no'. I also took a ride out there in person to find that they were open on certain days from noon to 5pm. I was there on an 'open' day around 1pm and nobody was there. Mail was piled up on the floor and not a soul in sight. The sign said you needed to make an appointment, which would have been helpful if that was also said when leaving them a voicemail. I will never recommend them to anyone I know. Customer service is non-existent.

The owners are so good with customer service / being genuinely nice. It starts there…read more I love this shop's bike selections too. I am a big Bianci fan. Bianci = instant street cred and class. Go here for bike purchase and if you want to feel good.

Located just a block off the Prairie Path on Batavia road near Butterfield, this is a great place…read moreto bring your bike for a tuneup or to buy a new or used bike. They also recycle your old unwanted bikes for shipment to third world countries. Jeremy, the owner, is friendly & helpful, treating me like a VIP. I definitely will bring my bike to them for any repairs.

About five years ago I stopped into this store to find a saddle. It's hard to know what kind of…read moresaddle you need until you do some riding..a predicament I explained to the shop owner. He showed me several that I might prefer but ultimately, there was one that he recommended the most. I wasn't convinced so he told me to take it home for a couple weeks, test it out, then bring it back or pay for it. This while not having to leave any cash or deposit. It was a leap of faith that I really appreciated, so I tested it out and ended up paying for it. Went back in today for yet another component. Gone are my days with an SUV at my disposal so I was in need of a trunk bike rack. The guy who helped me looked up the make & model of my car to ensure that he was only recommending a rack that would work. My car is anti-bike rack....other bike stores in the area couldn't find a single make to accommodate. PPC was not only able to locate a rack that worked with my car, they had it in stock, and the gentleman who helped me also took the time to show me how to install it. Top notch service here, these people truly care about their customers and their needs.

Friendly and knowledgeable staff. Good selection of bikes available in store. Additional bikes…read moreavailable at Windfield location.

Excellent food. Excellent drinks. Great staff. Great location. We went back 2 nights in a row.read more

Basil the owner is very knowledgeable. He will help you find the right bike. I bought a Cervelo a…read morefew years ago.

In order to get a bike tuneup, you have to drop your bike off and right now. Leave it with them for…read more10 days. At the truck store in Michigan I just make an appointment and I come in and they do it the same day. Why do they have to hold my bike for 10 days. It's ridiculous. I was going to buy a bike for my daughter and I had my credit card out and everything and the sales person got snippy with my daughter when she asked about whether she could get a free water bottle because she got one with her last bike. I put my credit card away and walked out. I haven't been back since.

Excellent customer service. I was able not to the market for a new bike rack and they were willing…read moreto see if it would fit my car first. Unfortunately there wasn't enough clearance for it to fit on our new Outback. I would highly recommend this location.

I went there yesterday 6/20/26 to get work done on my bike. I had a horrible experience. I brought…read morein an expensive Felt bike to get it tuned up and to change the tube in my tire. The guy at service counter wanted to overcharge me $450. He also lied about what needed to be fixed and was very condescending. He told me the chain, seat, handles, ties, tube all needed to be replaced, plus all the service. So on a hunch, I asked him how much he would pay for my carbonfiber bike. (It's 10 years old, but I bought it for $2,000). Guy told me he'd pay $70. I knew this shop was suspect and then that cinced it. I told him absolutely not. That anyone who knows anything (and I'm not a bike expert) wouldn't pay $70 for a bike that was purchased for $2,000. He kept telling me "that's what my owner would pay" as other employees shook their head in agreement with me. I ended up taking it else where. When I got it fixed, I asked the guy what needed to be done, as a I suspected, I just needed grease and the tube replaced, nothing else. My tires weren't rotten. The guy put baby powder on my bike seat, everything else was fine. I also asked him how much my bike was worth. He told me $400+. This place is terrible and frankly taking advantage of people. My suggestion: Go to the guy in Naperville who is retired and genuine. I found him off other reviews in Yelp. Artisanbiccyle.com He's by appointment only. But charges $60 for what this place tried charging $450. He fixed everything in less than an hour -- which Spokes told me would take a week to fix. Not okay. They are taking advantage of people since so many bike shops have closed.

I used to know the owner of Spokes but sounds like things have changed drastically... My sister…read morewent there to just inquire about our bikes that were left there. We did leave the bikes there for longer than we should have but it's the way she was treated when she just asked a simple question? What type of manager talks to someone like he did. His answer was way over the top. Holy crap. He basically said ... That they did get rid of the bikes but then told my sister to leave the store and never come back. WTH? How is it any one would tell that to someone. All she did was inquire about it. Why would anyone say that to someone?? Maybe the have good bikes but the customer service sucks.

Knowledgeable people willing to help! They had all the items in stock that we needed at reasonable…read moreprices. Highly recommend!

Great maintenance! Fast and just exactly what was needed for preventative care. Thank you so muchread more