Ruined an expensive dress (none of the black marks were there when I dropped it off) and refused to…read moretake any accountability, attempt to fix it, or help make it right. They clearly does not care about doing right by their customers at all and should be avoided at all costs.

Great prices and great alterations. She was able to completely alter Andrea's into a funky top for…read moreme. Very reliable and open long hours.

Brought kimono style shirts (NOT A REAL KIMONO) to adjust the length - simply to make it shorter,…read moreit's a straight hem nothing complicated. I was charged $30 each because I paid cash but it would have been $35 each if I paid with a credit card. I dropped the shirts on Wednesday morning and they were not ready for pickup up until 5pm the following Friday! The work was OK but it's too expensive and it takes too long for such a simple job.

I needed some last minute alterations on a bridesmaid dress for a close friend's wedding in 2…read moreweeks' time. Given the short notice, I was worried that I wouldn't be able to get it altered. I called a couple of other shops, but they were all booked, and I started to make peace with the idea that I'd have to wear a dress with loose shoulder straps and dragging skirt. Luckily, I found Lynn at Lasalle Cleaners! She was very detailed with her measurements and made sure that everything fit perfectly. AND my dress was ready in less than a week! I'll definitely be coming back for more alterations in the future!

**RESPONSE REQUESTED**…read more I've been having my clothes tailored at Imperial Cleaners on Dearborn for a few years and they do the best work on my pieces. I was so sad to hear Imperial Cleaners is under new ownership as I really like the last owners, and I REALLY loved the way they tailored my clothes.If anyone knows where the former tailor is now working, please share!!!I'd love to continue seeing them at their new location.

Disappointed. They attached a dress to the hanger with safety pins which put noticeable holes in…read morethe fabric instead of hanging another way. I reached out several times and never heard back from them. Will not return for services. Be wary of sending nice clothes here.

I've always had positive experiences here for dry cleaning, which is why this morning was…read moredisappointing. Although Sam's advertises tailoring services, they declined to assist with basic measurements prior to ordering a bridesmaid dress, offering help only after the dress arrives for alterations. I'll be taking my dry cleaning and tailoring elsewhere going forward

Cleaning, repairs and alterations are all done professionally and speedily. Our preferred cleaner…read morefor over 20 years.

Pure Cleaners saved my life! At least my work life :-). I had 20 Doctor's coat type that needed to…read morebe steamed/ pressed for an event. It was Friday 2pm and I needed then for Saturday 8am. After calling 5 different places I found Pure Cleaners who accepted the challenge. They not only did an impeccable job but they had them ready that same Friday by 6:15pm!! They are also the nicest and kind people you will ever meet! Thank you so much Pure Cleaners!!

A few years ago I brought in a new dress for alterations. They destroyed the dress and gave me a…read morecredit to use for cleaning, not a refund. Fast forward to the present, and I was stupid enough to bring in silk pants to be hemmed and they cut off the harem style band at the bottom and completely changed the look. My outfit was completely ruined. In addition, They were supposed to be delivered and never showed up. They closed the store for 3 days for a holiday so I couldn't get them myself. I needed this outfit for an event and was so upset. I called on Monday morning and they apologized and promised to bring them that evening. Didn't show up for 3 days. When I finally picked them up myself, I was no longer in a hurry since I didn't need them, I was shocked how they changed the style of the pant and basically ruined my outfit. I couldn't deal with this any further and certainly learned my lesson the hard way.

My first experience here was good, good pricing, and they can get stitching done very quickly. My…read moresecond experience was not professional or positive. When I went in with 2 dresses to get buttons replaced for both of them, the girl at the front who is very young, acted sort of clueless, and said she would have to wait till the manager gets back to see if the buttons were available. Keep in mind it's freezing cold out to commute, so I was leaving my dresses there, not sure if they'd even be able to be taken care of. She said that they would text me if they did not have the buttons. I dropped those dresses off on a Wednesday, the pick up day was assigned to be Saturday. I get a text on Saturday saying that they don't have the buttons. Waiting 3 days to notify me that they did not have the buttons, not professional or considerate to the customer's time at all. It's one thing to not have the buttons in stock and not be able to check for them / see what can be done when the customer comes in, but to make them wait until the pick up day, and only text them on the official pick up day that you do not have the buttons is actually ridiculous and unprofessional. You should at least message or call the customer to make them aware soon after they came in, a day or two after is acceptable. Don't make the customer wait until the actual pick up day, as I thought I would be getting the dresses fixed. Had I known this is going to be this unprofessional, I would've dropped my dresses off elsewhere so they would've been ready for me in time. The other employees are mostly polite enough, but I don't know the name of the very young girl who works there, she was very quiet, and not knowing how to do her job. I won't be coming back here as a result of this.

I've been bringing my clothes here for several years now - both for dry cleaning and for…read morealterations. Within the 3 years, I have had consistently excellent service! I come here so frequently that my dog actually knows the place and stops when we walk by so she can say hi and get a dog treat :) I'm really picky about my clothes so I'm always hesitant when trying a new cleaners. In fact there's several others nearby I went to first that for various reasons led me to keep looking around until I found this one! For dry cleaning I've brought in my fair share of stains on silk and other difficult fabrics and am always pleased with the end result. Also for tailoring I've had a ton of designer skirts and dresses altered from silk to wool. Just today I picked up a Canada Goose jacket that was hemmed and it turned out wonderfully! Excellent price and excellent quality!! Thank you for being my favorite neighborhood cleaner!

Friendly, quick service. Reasonable pricing too. I've been going here for over a decade and never…read morehad any issues

Sadly, Ontario Cleaners follows the trend of the lack of decent cleaners in River North. First,…read morethe positives. One, they have a great location. I know it depends where you live, but they are very central to the Western part of River North and the next cleaners over is more expensive and not really much of an upgrade. Two, it's not a bad value. For example, the cost of laundered shirt is under $2.00. However, what I believe separates a just ok cleaners from a great cleaners is service and the ability to get out stains. While the staff is nice, they just do not go that extra mile. For example, I brought in a tie to have a stain removed. After they failed to get out stain on two tries, I asked to receive some sort of credit or discount. They literally told me that I had pay full price as it was my fault for stain. I get it, I stained the tie (not intentionally), but from past experience, I have never had a cleaners overtly blame me for a stain or at least make some sort of accommodation if they had also failed to deliver on the service. Another example was a time I asked for minor sewing repair. From past experience, I have been not charged for on the stop minor repairs. It's kinder like a thank your or favor for giving the cleaners a ton of business. It's the failure to achieve the goal of removing stains and lack of reasonable accommodation that does this place in. It's not a terrible cleaners, there are worse cleaners in River North, but if you have another option, you should take it.

They always do an excellent job, and the individuals are consistently kind and welcoming.read more

Avoid this place , they are so greedy I take my suit for a wedding and they lost my tie , I have to…read morebuy another one . They find it but it was too late for use it . They charge me for the service anyway . Avoid this place !!!!