I had a spot on by blouse that no one could get out they were able to get it out, very happy with…read morethe service. Nancy S

Extremely disappointing experience. They broke the zipper on one of our jackets and while they…read moreagreed to fix it, the bigger issue was how they handled the situation. We're now without a winter jacket for another week because of their mistake, and management was incredibly rude and dismissive when we brought it up. They offered no discount or acknowledgment of the inconvenience their mistake caused. The lack of professionalism and customer service was shocking. We won't be returning and would not recommend this place.

Had a dress and dress shirt dry cleaned. Everything was ready the next day and looked good. Not too…read morepricey either.

Sara has helped us with several alterations, clothes dry cleaning and quilt dry cleaning. Every…read moreservice has been wonderful and we highly recommend Millennium Cleaners!!!

So happy they were able to do same day wash and fold. I dropped off my laundry at 8:50am and picked…read moreup by 5pm. Pricing is reasonable especially with the last minute request. Definitely have them bookmarked for future visits.

Kate is a WIZARD! She took in my wedding dress, that ended up being far too big, in a short time…read morebecause our wedding was only a few weeks away out of town. She's always so friendly and kind, and her work is superb!

Fantastic service. Quick and easy measuring for taking in my tux. Great value too! I was an idiot…read moreand forgot to pick up my clothes the day before I was headed out of town, and they still generously came in (after they closed!) and let me pick it up. Obviously I don't expect this every time and they 100% didn't have to go out of their way to do this, but it was so kind and even when I offered extra compensation, they turned it down. 10/10 would recommend for amazing service and great price!

This place doesn't want business. The lady attending the front is always making excuses for why she…read morecan't fix this or that. For example, I dropped off a pillow that the zipper needed fixing and the guy said no problem, they'll fix it. And they did! When I came with another pillow (the same design, just its twin with the same problem), the lady said it was impossible to fix. When I said that she already fixed the twin pillow, that's when she finally accepted it. Now when I'm asking to her do some alterations on three shirts, she said she "wasn't professional enough" to accept them. She gives explanations like "too hard" or "too much work" and I'm left feeling like she just doesn't want my business. It's unfortunate since she is my neighborhood cleaners and tailor.

I needed to have 6 pieces cleaned before I left town. I have a laundry and dry cleaning company…read morecome to my building with pickup and drop off. They were down the block around the corner, so it's perfect. Remember me in case of emergencies.

Absolutely horrible experience. Brought a bridesmaids dress in, made it very clear that my feet…read morecouldn't show (barely asked for any off the bottom). She hemmed it way too short and uneven. I asked her if she could fix it and she blamed me for the dress being too tight. I called her after I came home and tried it on again to see if she could sew some of the extra fabric back on and she hung up on me. I never leave reviews but please don't go to her unless you want your garments ruined!

Also works as packaging service for residents of the building. Closes 6:30m through the week and…read more2pm on saturday, not open sunday. If you happen to get your package delivered saturday they won't let you know until 5 minutes before they close, and then you have no way of getting that package before monday. This is ridiculous.

If I could give them a -20 stars I would. Whatever you do, do not EVER bring your clothes to be dry…read morecleaned at this location. I have made the mistake, not once, but twice to take a chance on them since they are located very close to me. Both times I was lied about when my clothes would be completed. The first time, I went a week AFTER the pick up date for my clothes since they weren't ready, and they told me they needed to transport them from another location, further delaying the pickup. This week, I dropped off a pair of pants to be dry cleaned and was GUARANTEED by the employee that they would be ready for pickup on Wednesday (yesterday). I made it very clear that I did not want to dry clean them if they would not be ready in time. Of course, (I'm an idiot for believing elsewise) the pants were not ready, and they made up some story that the stains needed a week to be removed (a stain either comes out, or it doesn't - they simply forgot to do them). I was promised to be able to pick them up today (Thursday), and I even prepaid them in order to do so with no issues. When arriving, I was told the pants would yet again need another 4 days and that they were in another location 7 MILES AWAY and we would need to contact this location and drive there in order to pick them up - if this was the case, why would you not phone me? Or make me aware that they weren't ready and were miles away in a completely different facility? Why is it my job to track down a pair of pants on the other end of the city - this should be YOUR job to locate them and pick them up for your customer. Now the day before a vacation, I have to take off of work to drive to the other end of the city to track down pants which I ALREADY PAID. The other location says they have no idea what this woman is talking about and that they do not have my pants, which is amazing information to get the day before I am supposed to leave on vacation. On top of that, they ignore every single phone call when they have made a mistake and can recognize your number. I cannot stress enough that if you want something done in a timely manner with responsible employees and professional work ethic do not engage with this business whatsoever. They shouldn't even be allowed to remain open. Lazy, unprofessional, rude, and lying business. DO NOT BRING YOUR CLOTHES HERE!!

Beautiful job cleaning my bedspread that could only be dry cleaned. Very reasonably priced with…read morefast turnaround! Nice owner.

They had a quick turnaround, kind employees, and they did an excellent job with my clothing!read more

The staff were very friendly and our dry cleaning was returned on time. Everything was cleaned…read moreappropriately and there was no damage to any of our clothing articles.

Horrible. I've been taking my shirts here for 2 years. It was good. But recently brought in a…read morejacket for tailoring. The lady butchered it, and then proceeded to give me excuses. I will never use them again.

I'm not from Chicago but I do love the city so I come as often as I can. I was there for more than…read morea weekend and needed some laundry done, I called and spoke with an Elle who answered all of my questions in depth and provide extra context which make the process easy. There was a delay with pick up AND delivery BUT Chicago traffic is known to be one of the worst traffic places so I gave them some grace with that. I wasn't driving them my laundry so I can't complain about traffic, they spared me. I'll be in NYC in a month or so and I'll use them again. I'm glad I called cause I got a promo code that was so easy I didn't have to write it down.

They simply did not show up during the pick up window. When I contacted support, no response.read more

Wow... I'm absolutely amazed at how wonderful my experience with Real Deal has been. I'm moving…read moreand was too busy to do the huge amount of laundry that had accumulated, and I was starting to panic because I wasn't going to have enough time to get it done. I paid for same day service, and after arrive l arriving right on time, the friendly rep met me right at my front door and took the several bags of laundry. They finished the laundry super quick, and just finished dropping it off - again, the rep was super friendly. The laundry smells wonderfully clean, and the clothing is filled better than I could ever hope to accomplish even on my best day. I will most definitely be using this service many more times to come. Thanks guys!

It is a thrill to open my laundry bag which has been serviced by the Real Deal Laundry Service…read more Each item is a work of art, carefully and beautifully folded. The pick-up and delivery is prompt and done with a smile. If you want your laundry to be done better than you can do it, try this company!