My first experience here was good, good pricing, and they can get stitching done very quickly. My…read moresecond experience was not professional or positive. When I went in with 2 dresses to get buttons replaced for both of them, the girl at the front who is very young, acted sort of clueless, and said she would have to wait till the manager gets back to see if the buttons were available. Keep in mind it's freezing cold out to commute, so I was leaving my dresses there, not sure if they'd even be able to be taken care of. She said that they would text me if they did not have the buttons. I dropped those dresses off on a Wednesday, the pick up day was assigned to be Saturday. I get a text on Saturday saying that they don't have the buttons. Waiting 3 days to notify me that they did not have the buttons, not professional or considerate to the customer's time at all. It's one thing to not have the buttons in stock and not be able to check for them / see what can be done when the customer comes in, but to make them wait until the pick up day, and only text them on the official pick up day that you do not have the buttons is actually ridiculous and unprofessional. You should at least message or call the customer to make them aware soon after they came in, a day or two after is acceptable. Don't make the customer wait until the actual pick up day, as I thought I would be getting the dresses fixed. Had I known this is going to be this unprofessional, I would've dropped my dresses off elsewhere so they would've been ready for me in time. The other employees are mostly polite enough, but I don't know the name of the very young girl who works there, she was very quiet, and not knowing how to do her job. I won't be coming back here as a result of this.

I've been bringing my clothes here for several years now - both for dry cleaning and for…read morealterations. Within the 3 years, I have had consistently excellent service! I come here so frequently that my dog actually knows the place and stops when we walk by so she can say hi and get a dog treat :) I'm really picky about my clothes so I'm always hesitant when trying a new cleaners. In fact there's several others nearby I went to first that for various reasons led me to keep looking around until I found this one! For dry cleaning I've brought in my fair share of stains on silk and other difficult fabrics and am always pleased with the end result. Also for tailoring I've had a ton of designer skirts and dresses altered from silk to wool. Just today I picked up a Canada Goose jacket that was hemmed and it turned out wonderfully! Excellent price and excellent quality!! Thank you for being my favorite neighborhood cleaner!

This is my go-to spot for all Alterations…read more The staff here is very friendly and very helpful in terms of getting you the perfect fit. I bring all my blazers here and they are returned fitting perfectly. I've also had them hem my pants and sew on buttons and they always find a way to make things look great. A++ work for sure!

Ruined an expensive dress (none of the black marks were there when I dropped it off) and refused to…read moretake any accountability, attempt to fix it, or help make it right. They clearly does not care about doing right by their customers at all and should be avoided at all costs.

I've always had positive experiences here for dry cleaning, which is why this morning was…read moredisappointing. Although Sam's advertises tailoring services, they declined to assist with basic measurements prior to ordering a bridesmaid dress, offering help only after the dress arrives for alterations. I'll be taking my dry cleaning and tailoring elsewhere going forward

Cleaning, repairs and alterations are all done professionally and speedily. Our preferred cleaner…read morefor over 20 years.

I always have a great experience with this cleaner! She is incredibly kind and helpful. I had an…read moreissue with the zipper on my dress, and she fixed it within minutes. Their dry cleaning service is always quick, efficient, and reliable. I highly recommend them to anyone looking for excellent service and quality work!

Excellent service, superior quality of everything they do. Everything! Legacy in this town. Carmen…read moreand team - amazing care

Beware! I have used this dry cleaners for 8 years!…read more Brand new owners and very rude staff. They're extremely unprofessional and said they're unable to help me with an issue that they caused (totally fine that I happened, that's life but they wouldn't rectify the mistake). I do not rate low on yelp and I do try to give people the benefit of the doubt. I would take your business elsewhere

Beautiful cleaning & Dry Cleaning. Even factoring in the high qualities of their service, the…read moreprices seem high for my female sweaters. And the other hand, my husband laundered business shirts are incredibly INexpensive.

I never write Yelp reviews but was so taken back by this places' service that I needed to share for…read moreother peoples' sake. Had 10 items total, all either shirts or linen dresses. Took a week for them to complete, which was already a little long in my mind. I've had plenty more dropped off elsewhere and it's been a quicker turnaround. They do not call or text you when your items are ready - they simply told me to "stop by next week" to pick up. I get the receipt back and I was appalled. My four linen/cotton dresses were $25 EACH. The other things were also wildly overpriced as well. The tiny rip in my skirt was $15. Costed me a total of $170. My dry cleaning elsewhere has MAYBE costed $50 for all of these items before. If you're looking to have little to no follow up with your dry cleaning that'll cost you an arm and a leg, this is your place. Otherwise I highly suggest taking your clothes elsewhere.

The short version is that Ritchie Cleaners is professional and affordable…read more In further detail, I have certainly come to rely on this company for the care of my dress clothes. I admittedly often stain them while eating at events and Ritchie Cleaners is my go-to for help with removal of tough spots. Most recently -- today, in fact -- the owner/operator, an always rather friendly and humorous fellow, accommodated me when I needed my tuxedo by the end of business the day before it was due (to have it ready in time for a flight to New York City the morning of the date of pickup, a few hours from this writing, in fact). He saved the day! Until some point in 2022, less than a year ago, if I recall correctly, I had been going to another laundromat, about three minutes' walk from my place. Out of respect, I will not give the name. The service was alright and expensive, the owner/operator taciturn, if not curt. I wanted to keep supporting his business out of kindness in spite of this. A friend from my apartment building had mentioned issues with the place I had been going to and recommended Ritchie Cleaners, which is just over 400 feet, two minutes (according to Google Maps), at most, instead. Since I have begun using this service, I have become more and more convinced that I made the right decision. I want to find a way I might repay the man who runs Ritchie Cleaners for his assistance (beyond my definitely continuing to use his service and highly recommending this business to neighbors). I hope that this review is the first step.

Amazing service and such a nice owner! I had a broken zipper that they were able to fix same day. I…read morecame back and had another tear/broken zipper that he was able to fix on the spot! Great pricing and extremely quick turnaround - will definitely be back!

Shirts leave smelling worse. Do not come here. I came for the first time last week to drop off…read moreshirts and picked them up later in the week. I instantly noticed a strong smell wafting off my clothes when I picked them up. I hoped this would go away, but the smell stuck on my shirts for DAYS. They smelled not clean, but rather like they had been in someone's closet or bedroom for weeks, creating a unique must that can only be described as someone else's scent. It literally feels like I stole the shirt of a mall cologne salesman and put it on. Not a bad smell, but just a persons smell, NOT AT ALL a laundry clean smell. It smells like someone else's scent straight up. I could not even get through the day at the office without someone asking me if I bought new cologne. I smell like the owners house/cologne. Not good at all. I will be taking my business elsewhere. I have been to countless dry cleaners and have never ever in my life had them SMELL after being cleaned.

Do NOT go here for your formal wear. They have now ruined two tuxedos by hot pressing the satin…read morelapels, even though I specifically said not to do it the second time, as I know their presses run too hot and will leave marks in the satin. They previously ruined a suit too --it looks like hot pressed the lapel when it was wet. I use this place for basic mens button down shirts and pants, as it's a convenient location. I don't trust them with more. The buttons often get cracked as they don't provide much care to the pressing. But it's hard to find a dry cleaner who doesn't do that in Chicago. Most places (like this) send the stuff off-site and don't control this. I also go elsewhere for tailoring.

DO NOT GO HERE!! Peter and his family are lovely people and I do really enjoy talking with them,…read morebut I will never go back here. To begin, the first time I went I had lost the ticket they gave me which someone else picked up, and ended up stealing my clothes. They came in and paid for my dry cleaning and I lost $2,000 worth of clothes. After offering very little to make it up to me, Peter (store owner) offered to dry clean my sweater for free, and when I went to go pick it up, he informed me he lost my cashmere sweater. In all fairness, the first incident was more of a fluke, but the lack of willingness to make it right, along with losing the one thing I had asked for as a consolation results in me never going back.