Extremely disappointing experience. They broke the zipper on one of our jackets and while they…read moreagreed to fix it, the bigger issue was how they handled the situation. We're now without a winter jacket for another week because of their mistake, and management was incredibly rude and dismissive when we brought it up. They offered no discount or acknowledgment of the inconvenience their mistake caused. The lack of professionalism and customer service was shocking. We won't be returning and would not recommend this place.

These folks can't seem to get anything done correctly. I tried ignoring the bad reviews and give…read morethem a try. Lmao! I took my blazer here to be hemmed and I was specific about the buttons being sewed back on the blazer but they didn't do it as I had instructed. Then they have the audacity to get angry at me after try bungled the job!!! Unfortunately I cannot recommend them. Run like your the last two monkeys boarding Noah's ark and it's starting to rain!!! It's a hard no from me! You've been warned folks!!!!

Went looking for it, it was extremely hard to find and turns out they are out of business . Does…read morenot exist

I was traveling ultra light during sweat-inducing humid weather in Chicago last week. And I…read moreurgently needed same day laundry service for my essentials. I had my small order in by 9 am and out before 4 pm the same day!

Had a dress and dress shirt dry cleaned. Everything was ready the next day and looked good. Not too…read morepricey either.

Sara has helped us with several alterations, clothes dry cleaning and quilt dry cleaning. Every…read moreservice has been wonderful and we highly recommend Millennium Cleaners!!!

Just steps away from Walton Pl entrance to The Drake Hotel. Quality alterations, though a bit…read morepricey. Respects deadlines. Service professional, but not chummy. That's fine with me!

They send everything out and not fast if you need quickly. Not the cheapest either. If you need…read morehemming they do a nice job.

All Pro absolutely destroyed my husbands expensive designer shirt, then had the audacity to blame…read morehim and called the shirt cheap and low quality. First of all the shirt is couture, and was not remotely cheap, and has only been worn a hand full of times. Secondly I don't care if the shirt was from Walmart, if we take it to get dry cleaned without a hole and then get it back and the arm of the shirt is ripped with a huge hole that's beyond repair I'd expect an apology or an offer to fix it AT THE VERY LEAST. This was not done. In fact they blamed my husband. We have been in this neighborhood for a long time and will make sure to tell all of our neighbors to never go here. The owner is rude, condescending and completely unprofessional. Do not spend your money here.

I love going to All Pro for my tailoring! They always do a fantastic job, and at a great price…read morepoint too. As a shortie, almost every pair of pants I buy needs to be taken up, but I've also taken clothes here for alterations and loved how they turn out! The turn around times are quick, and they're also so knowledgeable and happy to answer any garment questions you might have as well.

Absolutely horrible experience. Brought a bridesmaids dress in, made it very clear that my feet…read morecouldn't show (barely asked for any off the bottom). She hemmed it way too short and uneven. I asked her if she could fix it and she blamed me for the dress being too tight. I called her after I came home and tried it on again to see if she could sew some of the extra fabric back on and she hung up on me. I never leave reviews but please don't go to her unless you want your garments ruined!

Wish I could give 0 starts!! Wow- the woman who works here is probably one of the rudest I've ever…read moremet! I asked her if she was going to charge me for a stain she couldn't remove and she laughed and said "yes I charge you twice". I've been to a lot of dry cleaning stores and never have they charged me for something they couldn't remove. I told her that was crazy and that I wasn't going to pay for something twice and she laughed in my face and said "We don't care" and I said "if you don't care then I won't come back here" and she just continued to laugh at me and say "we don't care" over and over again..... she 100% should not be in the customer service industry and I will never go back here!! Only go to this place if you want to be treated like dirt and laughed at for a simple question. Also in a horrible inconvenient location. Very hard to find. Will never go here again after being treated so poorly. Also WAY OVERPRICED! I've attached the picture of the stain she couldn't remove and charged me twice for.....

Also works as packaging service for residents of the building. Closes 6:30m through the week and…read more2pm on saturday, not open sunday. If you happen to get your package delivered saturday they won't let you know until 5 minutes before they close, and then you have no way of getting that package before monday. This is ridiculous.

If I could give them a -20 stars I would. Whatever you do, do not EVER bring your clothes to be dry…read morecleaned at this location. I have made the mistake, not once, but twice to take a chance on them since they are located very close to me. Both times I was lied about when my clothes would be completed. The first time, I went a week AFTER the pick up date for my clothes since they weren't ready, and they told me they needed to transport them from another location, further delaying the pickup. This week, I dropped off a pair of pants to be dry cleaned and was GUARANTEED by the employee that they would be ready for pickup on Wednesday (yesterday). I made it very clear that I did not want to dry clean them if they would not be ready in time. Of course, (I'm an idiot for believing elsewise) the pants were not ready, and they made up some story that the stains needed a week to be removed (a stain either comes out, or it doesn't - they simply forgot to do them). I was promised to be able to pick them up today (Thursday), and I even prepaid them in order to do so with no issues. When arriving, I was told the pants would yet again need another 4 days and that they were in another location 7 MILES AWAY and we would need to contact this location and drive there in order to pick them up - if this was the case, why would you not phone me? Or make me aware that they weren't ready and were miles away in a completely different facility? Why is it my job to track down a pair of pants on the other end of the city - this should be YOUR job to locate them and pick them up for your customer. Now the day before a vacation, I have to take off of work to drive to the other end of the city to track down pants which I ALREADY PAID. The other location says they have no idea what this woman is talking about and that they do not have my pants, which is amazing information to get the day before I am supposed to leave on vacation. On top of that, they ignore every single phone call when they have made a mistake and can recognize your number. I cannot stress enough that if you want something done in a timely manner with responsible employees and professional work ethic do not engage with this business whatsoever. They shouldn't even be allowed to remain open. Lazy, unprofessional, rude, and lying business. DO NOT BRING YOUR CLOTHES HERE!!

Kinzie Cleaners are owned by the sweetest people! The husband/wife duo are so kind!…read more They really try their best to get your clothes dry cleaned according to the timeline you need it! However, I recommend dropping the clothes off a few days ahead of time to ensure your clothes are ready when you need them!

Horrible. I've been taking my shirts here for 2 years. It was good. But recently brought in a…read morejacket for tailoring. The lady butchered it, and then proceeded to give me excuses. I will never use them again.

They simply did not show up during the pick up window. When I contacted support, no response.read more

We are first time customers using the laundry service due to a broken washing machine. We were…read morepromised our clothes at 10a today, then it was pushed to 6p. It's now 8:15p and I literally can't get a hold of anyone to see what's going on. It's advertised as a 24hr service. We are going on vacation at 7a tomorrow, and they have all of the clothes we need. I'm appalled at the lack of support and customer service. Please do not use this company. Update: it's now almost 8a the next day and we have not heard from anyone about our clothes. The website states they have "amazing customer service" that is "round the clock." This is clearly not true. We are now late leaving for our vacation and have to wrap our heads around the fact that are clothes are missing and/or not arriving today. I can't get a response via email, phone, chat or social media.

It is a thrill to open my laundry bag which has been serviced by the Real Deal Laundry Service…read more Each item is a work of art, carefully and beautifully folded. The pick-up and delivery is prompt and done with a smile. If you want your laundry to be done better than you can do it, try this company!

Ive used this place for years and they constantly damaged my clothes and ruined nice pieces of…read moreclothing. However is responsible for washing clothes slashes bleach everywhere. Many articles of clothing will have bleach stains everywhere. When I complained and asked for reassurance that they wont ruin anymore of my clothes they canceled my scheduled pick up the morning of my pick up and all my clothes were stolen from the pick location. They also sent the email attached. VERY UNPROFESSIONAL, NEGLIGENT and CARELESS... Do not trust them with your clothes!! Im seeking legal action.