Brought kimono style shirts (NOT A REAL KIMONO) to adjust the length - simply to make it shorter,…read moreit's a straight hem nothing complicated. I was charged $30 each because I paid cash but it would have been $35 each if I paid with a credit card. I dropped the shirts on Wednesday morning and they were not ready for pickup up until 5pm the following Friday! The work was OK but it's too expensive and it takes too long for such a simple job.

I needed some last minute alterations on a bridesmaid dress for a close friend's wedding in 2…read moreweeks' time. Given the short notice, I was worried that I wouldn't be able to get it altered. I called a couple of other shops, but they were all booked, and I started to make peace with the idea that I'd have to wear a dress with loose shoulder straps and dragging skirt. Luckily, I found Lynn at Lasalle Cleaners! She was very detailed with her measurements and made sure that everything fit perfectly. AND my dress was ready in less than a week! I'll definitely be coming back for more alterations in the future!

This is my go-to spot for all Alterations…read more The staff here is very friendly and very helpful in terms of getting you the perfect fit. I bring all my blazers here and they are returned fitting perfectly. I've also had them hem my pants and sew on buttons and they always find a way to make things look great. A++ work for sure!

Ruined an expensive dress (none of the black marks were there when I dropped it off) and refused to…read moretake any accountability, attempt to fix it, or help make it right. They clearly does not care about doing right by their customers at all and should be avoided at all costs.

Beware! I have used this dry cleaners for 8 years!…read more Brand new owners and very rude staff. They're extremely unprofessional and said they're unable to help me with an issue that they caused (totally fine that I happened, that's life but they wouldn't rectify the mistake). I do not rate low on yelp and I do try to give people the benefit of the doubt. I would take your business elsewhere

Beautiful cleaning & Dry Cleaning. Even factoring in the high qualities of their service, the…read moreprices seem high for my female sweaters. And the other hand, my husband laundered business shirts are incredibly INexpensive.

I was a loyal customer of this dry cleaner for nearly four years, which makes this experience…read moreespecially disappointing. On May 30, I dropped off a new pair of pants to be hemmed. When I returned to pick them up, I was given someone else's pants, which I promptly returned. My own pants were never located. Since then, I have repeatedly tried to resolve the issue. Rather than replacing the pants or refunding the hemming charge for a service performed on an item that was never returned to me, I was told I needed to provide proof of purchase. Because I paid cash, I no longer had a receipt, although I did provide the product information, style number, size, and current retail price to make replacement as easy as possible. Even if I had bought the pants two years ago and did not have a receipt, that does not change the fact that they lost a customer's property. What was most disappointing was how the situation was handled. Instead of working toward a reasonable resolution, communication became increasingly hostile. I was spoken to disrespectfully, accused of changing my story, and even had the police threatened over an unrelated payment issue that was immediately resolved. At one point, I was told she was a millionaire and she insulted me, insinuating that I was poor and only needed the money for my rent because I asked her to replace the pants she lost. Despite an agreement that the pants would be replaced if they did not resurface after two weeks, that commitment was never honored. At the end of the day, the facts are simple: my pants were lost while in the dry cleaner's possession, I was charged for hemming a pair of pants I never received back, and over a month later the issue still has not been resolved. I have since switched to Old Town Valet Cleaners and have had an excellent experience. Their pricing has been more transparent, their communication has been consistent, and their customer service has been significantly better. I cannot recommend a business that refuses to take responsibility when a customer's property is lost.

I came in to pick up my clothes, she couldn't find them, and then told me I probably went to the…read moreother dry cleaner and that she's never seen my dress in her life. Completely lying to me and trying to gaslight me into thinking I never dropped my dress off even thought she had it logged on her computer. It was actually insane. I will literally never return to a place where her first instinct is to lie? Finally she found my dress and just acted like it was no big deal

My first experience here was good, good pricing, and they can get stitching done very quickly. My…read moresecond experience was not professional or positive. When I went in with 2 dresses to get buttons replaced for both of them, the girl at the front who is very young, acted sort of clueless, and said she would have to wait till the manager gets back to see if the buttons were available. Keep in mind it's freezing cold out to commute, so I was leaving my dresses there, not sure if they'd even be able to be taken care of. She said that they would text me if they did not have the buttons. I dropped those dresses off on a Wednesday, the pick up day was assigned to be Saturday. I get a text on Saturday saying that they don't have the buttons. Waiting 3 days to notify me that they did not have the buttons, not professional or considerate to the customer's time at all. It's one thing to not have the buttons in stock and not be able to check for them / see what can be done when the customer comes in, but to make them wait until the pick up day, and only text them on the official pick up day that you do not have the buttons is actually ridiculous and unprofessional. You should at least message or call the customer to make them aware soon after they came in, a day or two after is acceptable. Don't make the customer wait until the actual pick up day, as I thought I would be getting the dresses fixed. Had I known this is going to be this unprofessional, I would've dropped my dresses off elsewhere so they would've been ready for me in time. The other employees are mostly polite enough, but I don't know the name of the very young girl who works there, she was very quiet, and not knowing how to do her job. I won't be coming back here as a result of this.

I've been bringing my clothes here for several years now - both for dry cleaning and for…read morealterations. Within the 3 years, I have had consistently excellent service! I come here so frequently that my dog actually knows the place and stops when we walk by so she can say hi and get a dog treat :) I'm really picky about my clothes so I'm always hesitant when trying a new cleaners. In fact there's several others nearby I went to first that for various reasons led me to keep looking around until I found this one! For dry cleaning I've brought in my fair share of stains on silk and other difficult fabrics and am always pleased with the end result. Also for tailoring I've had a ton of designer skirts and dresses altered from silk to wool. Just today I picked up a Canada Goose jacket that was hemmed and it turned out wonderfully! Excellent price and excellent quality!! Thank you for being my favorite neighborhood cleaner!

As a resident of the building where this cleaner is located, I was a frequent customer. Despite a…read morefew scorched shirts and a few lingering stains, I had a decent experience. This changed last week when, on account of laziness, I opted to hand over a number of t-shirts rather than hand washing them as I normally do. I was in a hurry, so I left with a receipt indicating the number of shirts, but not the price per item. Upon returning to pick up the shirts I was horrified to find that I was being charged $4.50 per t-shirt. Not for dry cleaning. Not for special care, but to launder and press the shirts. A standard button down dress shirt costs $1.50, so at least in my estimation, the price is exorbitant. Despite the on-going business relationship no accommodations were made. I paid 1/2 of the outstanding balance (because it was all the cash I had in pocket and it was the middle of a tornado watch), but was not permitted to take a single shirt until I settled the entire debt. Upon my return, I expressed my dissatisfaction and asked if he would accept the standard shirt rate. No such luck. No discount. No apology. It goes without saying that I will not return. On a semi-positive note, when I hung the shirts in my apartment, I discovered an additional shirt of mine that went missing some months ago. Apparently it had been floating around in the basement for a while. At least it finally made its way home.

I took a camisole that was torn in my apartment washing machine. Prior to trying Walton Cleaners, I…read morevisited two tailors to see about repairing my camisole. One tailor said it would take two weeks before they would even start to repair the camisole. The other tailor said they would have to add material to repair--which in my eyes meant too much work and money to fix a simple repair. The tailor at Walton Cleaners not only repaired the camisole within 24 hours, she repaired it so well that one can hardly tell the camisole had been torn to begin with and they charged me a very reasonable price to fix it. I will definitely go back again for pants or other items.

Quality work, quick turnaround! Love coming here for tailoring. Hours are good and usually can pay…read morewith cash.

Let me start by saying my review is not based on the quality of work, but the administrative…read moremismanagement or problems with payment I've experienced. I am typically a gracious customer of most business and would love to give the customer service person the benefit of the doubt, but something has to be wrong here. I got a suit tailored here for $100, and the work was fantastic. It came out exactly as desired and the process was smooth. But when I came to pay, somehow, their credit card system denied each of my cards twice. In front of others. It was mortifying and I have never had problem with using the CHIP in my cards before or since. I mention this because magnetic strips have problems, sure, but the chip on three cards each failing twice is impossible. Somehow anticipating this, I brought a check book and wrote a check and left. Now, a month later, I receive a text message alledging my check bounced that I owe an administrative fee of $12 on top of the original payment. I have the check deposit images in my account. I sent them via text to Tails. I spoke on the phone to the lady at Tails. Tails has my money. While I'm not saying it's possible there is some kind of snafu here, the snafu, at this point, has a very small chance of being my fault. I've never experienced this before and don't understand how this could be so messy administratively. Again, the work was good but everything after that was crazy. I'm even worried this is somehow a scam, but my hunch is Tails is just... not properly set to do business. I do not think I will be bringing things here again. Taking my money properly should not be so hard.

Best tailor in Chicago! Have been a customer for many years. Always gets my alterations right…read more Highly recommend!

I am rating this business one star for their very poor customer service and adding one star to give…read morethem the benefit of the doubt since I have not given my business to them. I drove from the Northside of the city, paid for parking, aiming for a superior overall experience. Not only they did not provide that experience, but the gentleman by the name Nick made no effort to show any interest to my business. Pricing quoted was on the high side but expected for the area. I was recommended this place by another business, but I regret to say I don't remember experiencing such bad customer service. Other reviews I just read resonate with my experience. Long story short, I will not give them my business which seems to be what they want anyway.