It is a thrill to open my laundry bag which has been serviced by the Real Deal Laundry Service…read more Each item is a work of art, carefully and beautifully folded. The pick-up and delivery is prompt and done with a smile. If you want your laundry to be done better than you can do it, try this company!

Ive used this place for years and they constantly damaged my clothes and ruined nice pieces of…read moreclothing. However is responsible for washing clothes slashes bleach everywhere. Many articles of clothing will have bleach stains everywhere. When I complained and asked for reassurance that they wont ruin anymore of my clothes they canceled my scheduled pick up the morning of my pick up and all my clothes were stolen from the pick location. They also sent the email attached. VERY UNPROFESSIONAL, NEGLIGENT and CARELESS... Do not trust them with your clothes!! Im seeking legal action.

Like the review that led me here, I was staying at the Westin on Michigan and ran out of some…read moreessentials during my 10 day trip. Same day service. Unlike the Westin, they do not charge by the item ($6/underwear, times 3, that's a new pack of Hanes) they charge by the pound ($40, cash, for 7 days of undergarments and work out clothes). Totally worth it.

Stayed at the Westin on Michigan avenue and had so many dirty clothes that we didn't want to carry…read moreonto our next stop. Pure Cleaners did same day service (wash and fold!!) and were extremely courteous, professional and were very kind and friendly. Absolutely recommend to anyone looking for good same day laundry service. Thank you again!!

They always do an excellent job, and the individuals are consistently kind and welcoming.read more

Avoid this place , they are so greedy I take my suit for a wedding and they lost my tie , I have to…read morebuy another one . They find it but it was too late for use it . They charge me for the service anyway . Avoid this place !!!!

Fast service. Reasonable price. Staff very professional. I recommend these guys. I was on vacation…read moreand my hotel was charging triple what these guys charged me

Love this place! It is definitely pricey, but on my way to work and the owners are amazing and…read morereally want to know their clients and be part of the neighborhood. I will continue to use this service when in need of dry-cleaning!

Dropped off two white dresses to get dry cleaned. When I came to pick them up, they only had one…read moredress and denied ever having received the second dress. They were aggressive and rude when I insisted I had dropped off two dresses and when I tried describing the one they had lost. Really disappointing experience...

I took a chance here as I had a last minute dress alteration need. They were very friendly,…read moredelivered on time with only 5 days notice and had it ready on time. It was great work as well. I will definitely go back and highly recommend to others!

Laundry service was quick and easy! Staff is very kind. Price per lb, and cost was exactly as…read morequoted. I was able to pick up the next day. A small item got lost (got stuck in the washer) and wasn't returned to me with the rest of my laundry when I picked it up, but was found once I reported it. The staff went above and beyond by mailing it to my house since I was unable to pick up. Thanks!

We were visiting Chicago and in a bind for time and in need of a quick press of my husbands suit…read morefor a wedding. The team was quick and did a great job, very reasonably priced!

Yes I definitely recommend this place for others. They deliver clothes on time and fast. They're…read moreprices are reasonable and they don't charge extra for delivery. They also have a professional tailor!

HORRIBLE!!! Stole or lost items & never called me to tell me!…read more Do not take your valuables here. Dropped off a two piece custom made suit belonging to my husband last week. Woman working there told me it would be available on Monday. I go on Monday and she tells me that "it's not in her system" when I'm holding a receipt. She says she will call me to update me. Fast forward to Thursday, I call twice and then she finally calls me back to tell me that the pieces were stolen and that they're reviewing their cameras. Never apologizing or offering any solutions!! I only found out because I called them.

Extremely disappointing experience. They broke the zipper on one of our jackets and while they…read moreagreed to fix it, the bigger issue was how they handled the situation. We're now without a winter jacket for another week because of their mistake, and management was incredibly rude and dismissive when we brought it up. They offered no discount or acknowledgment of the inconvenience their mistake caused. The lack of professionalism and customer service was shocking. We won't be returning and would not recommend this place.

These folks can't seem to get anything done correctly. I tried ignoring the bad reviews and give…read morethem a try. Lmao! I took my blazer here to be hemmed and I was specific about the buttons being sewed back on the blazer but they didn't do it as I had instructed. Then they have the audacity to get angry at me after try bungled the job!!! Unfortunately I cannot recommend them. Run like your the last two monkeys boarding Noah's ark and it's starting to rain!!! It's a hard no from me! You've been warned folks!!!!

My husband and I were visiting Chicago, and needed to do laundry: a surprisingly difficult task in…read moredowntown Chicago. Enter Master's Valet Cleaners. Located within the vast One Illinois Center building, this cute mom and pop shop provided us with friendly, fast service. If you get lost like I did, just call them, and they will direct you. The sweet woman working (her name escapes me), was able to wash/dry/fold all of our laundry same day, within a few hours, for a very reasonable price. We were staying at The Pendry, which is directly across the street. Highly recommended for anyone staying at hotels in this area.

I've been coming to Masters Cleaners for all my hemming needs, and I am consistently impressed with…read moretheir quality and professionalism. The owner is very friendly and not only does great work, she also always delivers on time - something I value greatly. I never have to worry about delays or mistakes. If you're looking for a reliable place for alterations or hemming services, Masters Cleaners is the place to go! Highly recommend!