If I could give them a -20 stars I would. Whatever you do, do not EVER bring your clothes to be dry cleaned at this location. I have made the mistake, not once, but twice to take a chance on them since they are located very close to me. Both times I was lied about when my clothes would be completed. The first time, I went a week AFTER the pick up date for my clothes since they weren't ready, and they told me they needed to transport them from another location, further delaying the pickup. This week, I dropped off a pair of pants to be dry cleaned and was GUARANTEED by the employee that they would be ready for pickup on Wednesday (yesterday). I made it very clear that I did not want to dry clean them if they would not be ready in time. Of course, (I'm an idiot for believing elsewise) the pants were not ready, and they made up some story that the stains needed a week to be removed (a stain either comes out, or it doesn't - they simply forgot to do them). I was promised to be able to pick them up today (Thursday), and I even prepaid them in order to do so with no issues. When arriving, I was told the pants would yet again need another 4 days and that they were in another location 7 MILES AWAY and we would need to contact this location and drive there in order to pick them up - if this was the case, why would you not phone me? Or make me aware that they weren't ready and were miles away in a completely different facility? Why is it my job to track down a pair of pants on the other end of the city - this should be YOUR job to locate them and pick them up for your customer. Now the day before a vacation, I have to take off of work to drive to the other end of the city to track down pants which I ALREADY PAID. The other location says they have no idea what this woman is talking about and that they do not have my pants, which is amazing information to get the day before I am supposed to leave on vacation. On top of that, they ignore every single phone call when they have made a mistake and can recognize your number. I cannot stress enough that if you want something done in a timely manner with responsible employees and professional work ethic do not engage with this business whatsoever. They shouldn't even be allowed to remain open. Lazy, unprofessional, rude, and lying business. DO NOT BRING YOUR CLOTHES HERE!! read more