Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

The scheduling process was very easy, the staff was polite and professional and the facility was…read morevery clean and organized. To receive my results was the best I have experienced.

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

I truly appreciate all professionalism in their office. From the moment you walk in they greet you…read morewith a smile and make your check process smooth. The technician that perform my MRI both times made me feel at ease. The offer you music that makes you feel comfortable. I would use the imaging office as much as possible.

I called and scheduled an appointmen,when I came,no one was there,it was just closed,I called them…read moreagain and they told me they decided to go home early????????

Waited over one hour while front desk personnel played cards and joked. Paid premium out of pocket…read morecost to watch staff play cards. Totally unprofessional.

It's that magical time of year!! Mammograms are life giving tools! Shoutout to Ms Sherry at the…read morefront desk and all the awesome staff! COVID-19 precautions in place!!! Clean restrooms and TV in the lobby. Hand sanitizer everywhere and the staff wears masks!! Local community heroes here!!! Testing is always a great diagnostic tool for anyone's health. I personally remember all my loved ones and friends who have been affected with breast cancer. I honor their struggles by being accountable to my family by being monitored and screened. Early detection is important and having good healthcare staff is as important! This place is great!! Personable, respectful, and knowledgeable. I will be proud to recommend this location and staff!!! Love to all the gals who treated me today!! Svetlania, my tech (sorry if I misspelled) was a blessing and so gentle!!

I have gone to this center several times for mammograms. The staff are always very polite, friendly…read moreand professional. The whole experience is as pleasant as possible. Melody, in the office, is especially friendly and sweet.

We had an amazing experience at Texas Health. Dr. Gross, the nurses, and the entire staff were…read moreincredible from start to finish. Everyone was kind, attentive, and truly cared about Don and our family. They made a stressful situation so much easier, and we're beyond grateful for the excellent care he received. Thank you for everything. You all are the best! Dr. Gross visited us twice a day while we were in inpatient and updated as well as encouraged us.

Easy for me to give 5 stars for several reasons. Overall the staff, nurses, doctors were first…read moreclass and friendly. They were very careful to follow their checklists and make notes on one's condition. Don't want any surprise on the operating table. My procedure was somewhat elective and not urgent care so no emergency issues. I went one day for getting checked in and simple tests. Back following week for day surgery. A few tips to make the process less painful (ouch!) and less stress. Parking available fronting Parker Road but if full plenty in rear (east side), park and walk through hallway to front. Go to check-in desk first assuming doctor's office has setup appointment. You get a pager which when goes off go to numbered station to be admitted for tests. If there for surgery check-in same place and wait for pre-op nurse to take you into back. IMPORTANT NOTE: if they are going to put you under you must have a patient advocate (spouse, significant other etc) with you to hear/read all the instructions. You will be too doped up to remember or drive home. You will get lots of pre-op and post-op instructions in writing and verbal. Pay attention. While in surgery your patient advocate with be given a pager, visitor wristband and a card with your patient nr. on it. That way the advocate to following the status of patient from pre-op, surgery post-op etc. BTW: after your first check-in the Health Center will send you an email to setup an optional account to communicate with doctor/nurse if needed. The Center posts results there which if you want can be securely forward to another doctor.

Had a CT scan for lower back. Sole tech in the room had no idea how to get me off the table…read moreafterwards since I was unable. She called in a man to help and he had no idea either. I felt my back spasm in pain as they were trying things that didn't work. Neither asked me where my pain was. Since they are obviously not trained for this, they should have fetched a PT (in the same bldg, next door).

MRI Care Quality- technician needs more training in administering MRI…read moreBilling is slow and non-responsive to the customer. Had MRI in April did not recieve my refnd until June 21,205 after mutiple call and emails.

They have been great to my 98 year old mother on all her appointments. They accurately diagnosed…read moreher and told her more about her condition than her own doctor. The people have been friendly and professional. The front desk is always nice and helpful, even with difficult people. I'm impressed.

I've been coming here 10-15 years. It used to be much nicer in my first few years. There used to be…read morelow lights everywhere where the patients were, not just in the office staff area. They used to just have just the lamps on in both waiting areas. No overhead bright lighting exposing our vulnerabilities. There used to be relaxing music for both waiting rooms. We used to lock these dressing room doors to keep our belongings while we were getting an exam. Then it moved to lockers that we could lock. Now you can use the lockers but no key. I'm not leaving my clothes and purse in an unlocked locker!!! There used to be deodorant in the bathroom and such since we came without. That bakers rack is holding only a very very dusty fake plant. Layers of dust on restroom wall pictures. Heavy dust on molding of dressing rooms. No magazines to read anymore. The staff talks loudly behind the desk. As you walk back out to the office area, you're faced with a cramped desk to the right with a sign in our face. It's up to the patient to find someone to checkout with an employee instead of having a caring and appreciative employee directing you. This place used to be very relaxing for us nervous patients. Now we're treated like herds. First impressions: At the desk there's a warning sign for verbal or physical abuse..good way to invite the majority of nice customers. And we automatically think it's not a safe place to be if there's abuse. We are vulnerable half dressed. I think I'll look for another place that's more inviting in every way. Personal Care quality is DOWN. MUST BE NEW OWNERS IN THE LAST 5-10 years. Oh used to have pretty and cute baskets to take our used coverups. Now a hospital metal bin sitting in the seating area. Not too aesthetic. Barbara the exam tech handle me very good with instructions that didn't sound like a broken record like the office staff. Although, I couldn't see her behind her monitor, one girl was sitting opposite of door coming out from exam waiting area had a genuine voice saying hello and goodbye. Everyone else seemed like it's just a job. Us patients are nervous to dress down, be handled and smashed, we need extra comfort and gentleness. Just not personal or intentional of our comfort anymore. So sad.

Easy, fast, and friendly in all parts of the process. Communicated with my healthcare provider so…read moreno surprises in cost.

I went here for my yearly mammogram. I filled out my paperwork, handed it in, then returned to my…read moreseat. All the while, the ladies in the office/counter area were out of sight, chattering, laughing, and having a good ole time. Then, one of the ladies called me up to the counter to give me another form to fill out, since I was evidently given the wrong paperwork previously. There were only 2 or 3 people in the waiting area, but I had to wait approximately an hour. I was actually questioning my decision to have my mammogram at this place, when I was called back. The lady who did my mammogram was very sweet, caring, and professional. I wish I could remember her name, because she is the only reason I am giving this place 3 stars.

I've been at North Star Imaging a few times. The atmosphere is very pleasant, and the staff are…read morevery nice to talk to. I thought the technicians were professional and helpful. MB

This location of North Star is terrible. This started with all information being in mychart which…read morethey didn't review. Then they sent a form to complete which they still didn't review. we arrived 5 minutes late which they said they had to reschedule for 30 minutes later. After getting rescheduled the tech comes out and says you need to take this prescription before getting your scan due to allergies but you have to contact the prescribing doctor to get the prescription filled at the pharmacy. Two of the three prescriptions were OTC but one of the OTC prescriptions has been discontinued. For the life of me I can't understand why they would provide a prescription for an expired medication. I've contacted North Star trying to get the alternative prescription but I was told they would call me back in 15 minutes which I never received so when I called them they put me on hold and never returned to the phone. The two ladies at the front desk never have a clue and do a terrible job with patient handling.

great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

I went to get an MRI. I am claustrophobic so I went to up and open. I was uptight until I got in…read morethe machine. The staff was all very friendly. They let everyone pick a movie to watch to keep your mind occupied while you are in the machine. The teck I had took her time, I am sure she could tell I was uptight. She kept reassuring me and checking on my comfort. I give her an A+. The place was clean and seemed well kept. I would recommend this place. I will also go back if I need any other MRIs. As I was leaving I got a cd to bring to the Dr. I asked if I could view it they said they include a program on there so that I could. Got home and viewed it. I loved it!! I am not sure what I am looking at but it was cool. My opinion A+