Great selection and prices however, won't be coming here again! If a customer is spending close to $800 on champagne, wine and glasses, the cashier shouldn't give you a dirty look and proceed to open all the boxes as if we swapped it for something else! We'll take our business elsewhere!! read more

It's a cool place but not when the store manger Rosie is weird and gives off rude and fake attitude. The energy in the store is off. Every time I come in (often) I always see the same employees in the front who stands around and do nothing. Except I see the merchandisers who is working and holding up the store. Also I have friends who agrees with me about the store manager and the vibe of the store. It makes me think Total wine is not taking any consideration. If you have a great leader then it leads to a great store. read more

This place is large, with a large assortment of beverages, no doubt about it. The prices are compatible with Bevmo on most items, but I did find a couple items that were priced less. The store is quite aesthetic, much more so than Bevmo, if that is important to you. I did not feel harassed by employees like a couple people on here have noted. I found them very much willing to be helpful, which on this last visit I did take them up on their offer of assistance twice (once on a whiskey question and once on a beer question - and they have a plethora of both). Alex helped me with the beer inquiry and she was quite helpful and knowledgeable. I cannot recall the gentleman's name who assisted with the whiskey question. I don't know what the reviewer below mine truly experienced, in her mind, with allegations of attempted false imprisonment and attempted (sexual?) assault by an employee. I find it extremely unlikely anything close to that occurred, with the amount of employees present! I know I wandered off topic, but had to make a comment about that review. I'm perplexed to say the least... Anyhow, I recommend this establishment for those looking for something specific for sure. If they don't have it I'd be surprised. They even had Ol' Smoky Moonshine from Gatlinburg, Tennessee! We were happy to see that and dropped some extra coin to take a jar home! read more

I've been shopping here on a regular basis since they opened and loved going there until recently. The excessive dramatization on social distancing got me feeling like I'm an incubus and I don't need your attitude. Anything I can buy there, I can (and will) get from supermarkets and other liquor stores, and I'm sure no one will get the Rona. Total Wine: if you're as freaked out as your body language suggests, why are you even open??? read more

Really strange rules here. Tried to come in here to buy a gift and brought my sister who's 20 bc I didn't have a car to drive. They wouldn't let me purchase the gift even if she left and went back to the car. I've never experienced this before. If I'm at a grocery store buying liquor with anyone under age no one ever questions to see their ID bc it's obviously not for them. It's for the adult purchasing. Never coming back here! Bevmo let me purchase it thanks with her by my side thanks bevmo! read more

Great service and selection. The place is spotless and every was very friendly and helpful

We shop here often with their great service. Today was exceptional because of our cashier JENNY! She was awesome and patiently helped us down load the app to $ave u$ $$!! read more

I was looking for my husband beer that I can't find just anymore but total wine had it. I was so happy and it is going to be my store from now on. The employees was so helpful and so friendly. read more

David was so awesome! He was very knowledgeable and helped me decide on a whiskey for my boyfriend's birthday. Thank you so much for going above and beyond and explaining bourbon to me so well. I appreciate it :-) read more

The young lady who helped me was Emelia was absolutely fantastic. She was very professional and so sweet. It was a pleasure that it made my visit so wonderful. read more

Don't waste your time with this location!! If you're looking for your favorite cigar or snack item, go elsewhere. This location NEVER has these items and it IS NOT a supply chain issue. Other locations seem to be able to stock these items in enough quantities to meet customer demand, but not here. I have continued to waste my time driving out there when I should have just made the time to go to another location and leave happy that I got what I came for. Not sure what the issue is, but it continues with each visit. Go elsewhere and you'll find that you leave happy and not frustrated. I will not return!! read more

female manger here I believe who had to explain their policy was rude with her attitude and tone when explaining to us we couldn't purchase. I do understand it's the holidays and the customers are overwhelming since I worked in retail but in no way was it acceptable to ruin our whole day. read more

I love this place they have every and anything. It's clean and the staff is always willing to help. The prices are good and not high. They have a wonderful selection of all alcohol. I will always come get first.. read more

Today was my first time at thIs store I drove 23 miles to check this place out so .i was in the tequila section looking at different types of bottles when I see a worker peeping at me and keeped following me all over the store I was Trying to purchase a tequila bottle for my dad for Christmas which I did I wanted to keep shopping but these workers just made me feel very uncomfortable so I just ended purchasing that bottle and that was it never going to this place ever again I Felt like i was stereotype me because I have a ball head And when I pay for the bottle they open the box and the guy next to me but two of the same bottles they didn't even open his box So driving home I feel bothered by this that's all I have to say And these people judge the book by its cover they racially profile you read more

This place is like the Costco, all inclusive store for alcohol. I mean.. what do they not have should the question. read more

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Typical Total Wine. Friendly and accommodating staff. I was offered help by literally every employee I encountered. If you're one of those uninformed people who are still shopping at that gift shop who dabbles in selling drinks *cough* BevMo *cough*.... do yourself a favor and try out a Total Wine store. I assure you, you'll never waste your time at that gift shop ever again. read more

Was excited to try their online ordering! Quick, easy and was able to get what I was looking to purchase! Great customer service!

They wouldn't let me buy the wine because my brother in law was with us. But I was the one buying it and me and my man had our IDs but because of there "group policy" we couldn't buy it because our brother in law isn't of age. BUT THE CRAZY PART IS!!!! My brother in law has been here with his mom and she was able to buy it. SO... there is some AGE DISCRIMINATION HAPPENING HERE! I am well above the legal age but because I look young they want to be discriminatory to me and my group. So what I am just supposed to force a person to sit in the car. This is crazy and we had IDs and everything. 0 stars and very rude and discriminatory to the younger crowd even if you are well above legal age. 0 stars!!! Only go here if you are visibly over the age of 45. read more

Great selection of all types of wine, knowledgeable staff, friendly staff, easy to navigate, fair prices, love the store

Sometimes I have a little time to just go in and wonder around. It's a big store and they offer a lot of choices. This time around I was looking for something specific. They didn't stock it. Being the type of person I am I looked around a bit and didn't find anything at the time. I wanted to just go but there wasn't an easy route to just leave if you want to go. All the empty lanes are blocked and the front door has big signs saying not an exit. I don't like to draw attention to myself. So I looked around a little more and bought something so I could leave. I know I probably could have just went out the entrance but I'm not that guy. There should be an easy outlet for someone that isn't going to buy something. Not only that I would assume it might be a code violation how they have it set up currently. I like the store and what they offer just don't like how it's set up to exit. With the said comments from the company. I don't feel that closing off the area to make sure you help people is working. No one asked if I needed help. read more

I can't get enough of this place! Aisles and Aisles of fun, yummy, thirst quinching adult beverages and snacks! Seriously the best beverage store out there! I can spend hours in here between the Wine or beer tastings alone! They carry some rare finds which makes this place a fun shopping extravagant experience! Need a quick gift for someone? They got that too! Household items to you name it you got it alcohol selections. The staff have always been friendly and provide quality knowledge if you are looking for something in particular or have a question about a product. A+++ pricing and store is always kept clean. Plenty of parking and overall best place within miles! read more

This place is awesome! Great selection of wine and liquor. Excellent customer service as well! Wine Associate Nick helped us the last couple times we were in the store and was very helpful. He made some great recommendations! read more

Ok, WOW. So not only does Total Wine have every single type of alcohol placed like eye candy in endless rows, my experience today deserves a 10 star rating. So I was skipping (literally) down the aisle in excitement because of the abundant flavors of bitters that I had discovered, and my AirPod case flew out of my pocket. It crashed to the ground, flipped open, and one of my AirPods disappeared UNDER the aisle! No one gave up hope in looking, although the chances of finding it was looking slim. Jacob, like Superman, emerged with my left ear AirPod and made my whole frieking day!! Thank you Jacob! And thank you, Total Wine for hiring such an outstanding staff and for being so accommodating! I'll be back again tomorrow, without my AirPods. read more

Grand opening, was looking forward to having a closer location and not having to drive to the Rancho Cucamonga location. Walked the store several times, checking what they had and more specifically looking if they carried anything from El Segundo Brewery. Had all their usual selections which is good. They did not have what I was looking for which is fine. Floor staff seemed friendly and helpful and offered to assist us as needed. It felt weird to spend as much time as we did wandering the store to not buy anything, so my Fiancee and I settled on a couple singles as to not leave empty handed. Low stars due to how uncomfortable the cashier made me feel when I went to check out. She came off as super intense and judgemental which was the opposite of how she was towards the older gentleman she checked out prior to us. I am sure she was just doing her due diligence, and as expected, her job, in checking our ID's. I don't know if us being younger than 40 played into it, but just wow. The entire encounter during check out had me questioning myself if I had done something wrong or what. Not sure I will come back to this location at this point. I'd rather drive to the Rancho Cucamonga store or go to the many local Bev Mo stores than to feel like this again... read more

i went into the store a few weeks ago accompanied by my two sisters one of which was 23 and one who was 14 we are both of age to drink and are my sisters legal guardians which according to the store policy anyone under the age of 21 has to be accompanied by a legal guardian which we ARE and as we were checking out the lady helping us refused to sell me or my sister alcohol because our younger sister was present even after my sister offered to leave the store we offered to show all of our IDs and i even told the lady that she was our sister but since she did not look like us she said it was "hard to believe and she cant sell it to us" my sister is adopted WHICH IS WHY SHE DOES NOT LOOK LIKE US MA'AM she still said no, we would have to come back in a few hours or the next day without her, keep in mind it was 30 minutes before they closed. I have never been so appalled by a store or company to be treated this way. i will be telling friends and family not to shop there anymore. i cant believe how much business they must loose to treat people this way. shame and extremely unfortunate read more

Wine and spirits probably are the main attraction in this place but their service sucks. Didn't have a great customer service experience at all. Associates are not friendly particularly the women. When we first came in, both me and my fiance took our camera out to take a video of the place because it was our first time to visit the place. The video would be intended for our social media posts, IG stories, Reels, etc., that we went to check out the place, see what they got to offer, and also to make people be aware that there's a place that exist in this part of the city of Temecula, CA and they may like to visit, check it out, and shop for alcoholic beverages. We were so excited but to our disappointment, a woman, who had this store badge on her neck, obviously she's an employee, asked me to turn my camera off because according to her, the store policy does not allow people to take video of the place. I didn't say anything and turned my camera off, but in my head wow, that's actually on their favor because we are promoting their store for free. It's a free ad or marketing for them. Well I guess they don't "word of mouth" ad for their store. Who does not do vlog these days in places like this unless it's a government facility, a hospital, or private building? But hey, they don't mind if they get on YELP and have a bad review because of their policy and customer service? We would understand the privacy rules of any place, but this a store- which is open to the public for shopping and is located at a shopping center? Weird. Anyway, we still got three bottles of different alcoholic drinks and some wine gift bags in spite of our already disappointed emotions we were feeling at that moment, we went ahead and still purchased the items. When we got to the cashier, the employee (a woman again) did not even greet nor ask me if I find things that I was looking for, she rang the items, and when she's done she did not even say thank you. Rude. I do not recommend people to shop in this place. If you have Costco membership, just go there and shop for alcoholic beverages or maybe go somewhere else like Bevmo and Trader Joe's. It's not worth shopping and visiting this trashy customer service store. Take your money somewhere that can provide you the best shopping and visit experience. Others have decent collection of wine and spirits plus respectful associates than experience rude customer service from this place. I will give no star at all, but this review still wants me to give at least 1 star. read more

Total Wine & More - Tobacco Shops Near Me - Temecula, California

Great selection. Purchased 4 bottles of Sparkling tequila. Place is clean and i can't wait to buy more soon read more

Total Wine & More - Tobacco Shops Near Me - Temecula, California

Great service, great products! I live in San Diego and use their Temecula store on the way to or from Idyllwild. After reading so many poor comments that look fake or stupid to me, I thought I should give them 5 stars to boost their rating for fairness. They have earned it! read more

AMAZING customer service!! I've come to this location multiple times. From helping pick out wine within any budget, to returns/exchanges. I just had to make my first ever exchange because it seemed the cork may have been compromised on a recent purchase and they replaced it, no questions asked. Will always come back here read more

Wow. I am blown away by the exceptional customer service I consistently receive here. Every single employee makes sure you are finding what you are looking for, acknowledging you as they pass by and answer any questions you have. One guy even educated me on the various ratings of Prosecco and champagne/sparkling wine. I was blown away by the knowledge they all have on all of their products they carry. And although I was approached by every employee that passed me by, it was never annoying nor overwhelming. A huge breath of fresh air. The management at this location has done an amazing job with hiring quality employees and training them on incredible customer service skills. I will forever be a customer. read more

As I was walking through the aisles of the store I heard another woman say to her husband wow BevMo has nothing on this store and I must agree I found everything we need and more realistic prices and great customer service I think they will be around for many years to come at least I hope so read more

Total Wine & More - Tobacco Shops Near Me - Temecula, California

I just visited Total Wine & More. Store has not cycled the in-stock inventory. I had items in online basket, so rather then check-out online, I drove the 30 miles ONE WAY to the store. While at the store I could not locate the items as indicated by the app on phone, ie. aisle number and left or right. So I went up to front counter, and noticed 4 females standing around talking. I tried to make eye contact, they saw me but did not acknowledge! So I said,"excuse me, do you have this item"! Apparently the manager on duty was annoyed I interrupted her conversation with another female employee. The manager on duty, snapped back asking what item. I'm a customer, shopping in your store and your highly paid manager on duty couldn't even greet or ask how she can help? I showed my phone with the item on it and she again snapped, "what's the item"? Judy an associate came over and asked, what's the item, I showed her the phone, she looked on the computer to verify the stock and confirmed it's on aisle 9. Aisle 9 is one long aisle!! I replied, maybe you can find it?" She then asked what store are you looking at"? Temecula, I replied, though she didn't believe me so I gave her the phone to verify. Judy went to aisle 9 and no YETI 3 pk 22oz bottles. Her excuse was, the salesman didn't remove it from the inventory. Really, "The salesman"?? What the store employees can't perform cycle counts? Seems there are a lot of items not in stock, I also wanted 4packs of Dragons Milk, not on the shelf, BUT PLENTY of single bottles at a higher price!!!! So the store employees break-up a pack to sell single bottles at a higher price? By the way, the selection of craft beers is so poorly organized, nothing indicate any alphabetical order. Granted my "wish list" was only in excess of $100, yet I only spent $42. Lucky that I spent that, because of the "MOD's" attitude I was ready to walk out, but after driving 30 miles why waste a trip. I went over to Trader Joe's and bought other craft beer, talk about customer service, maybe the MOD can take lessons from Trader Joe's? As I walked out of TWM after paying, the unnamed MOD notice me leaving, then turned her head around back away, without acknowledging with a, "Thank you"!! I've shopped at your stores in Fort Worth Texas, stores in New Jersey, and never had a problem. read more

I cannot believe they finally opened one in Temecula. I have been requesting it for about 10 years now and it has came to fruition. This is by far the best place to shop for your liquor needs. Best prices by far. And they also have a cigar humidor. And if they do not have it you can you request for them to get it. read more

Staff are always friendly and helpful. Staff are willing to climb up to a tall shelf to get a product I cannot reach. Staff also are willing to go to receiving and fetch a product if not on the shelf. I appreciate their hard work and friendly attitude. Thank you for your fine service! read more

I came here 34 weeks pregnant to get my non alcoholic wine. I look on the shelf where the moscato should be and it's empty. Immediately I start tearing up because hormones and luckily my husband finds someone who works here and they find a box in the back. Thank you guys for saving me from a very bad pregnant moment read more

The proper response to someone asking for a good bottle of something is what is your budget? Not take them to the cheap $50 bottles. Guessing it happens based on how they are dressed or what they look like but it's very rude. read more

Amazing selection and great prices. But I will not be back. Their handling of CoVid-19 social distancing protocol is extremely poor. I was in there wearing a mask and gloves and still was treated like a pariah. Seriously, the associates' jumping back and barking orders about where to stand (I'm familiar with the rules) was over-the-top. The cashier dropped my receipt on the floor and didn't want to get too close to me to pick it up so I did. Also, no offer of a bag for my bottles so I didn't notice she had failed to ring up the $2 discount instant coupon that was on the bottle. I called the store after I got home to provide feedback to a manager. I almost never bother with this - it's more of my time spent. The response was pretty much, "Meh." Maybe their other clientele is willing to put up with that. I've worked in retail for years and I understand how demanding it is, but this was just too unpleasant to make the low prices worth it. read more

Very nice selection. Found bourbons here I could not find at home in Indiana. But found the staff pushing bottles they wanted to sell rather then better bottles. I knew what I wanted so I was good. But someone learning would be taken down the wrong path read more

I will NEVER again shop at Total Wine and More. Their handling of the COVID is absolutely ridiculous!! Management follows you and if your mask falls down your reprimanded like a 5 year old to pull it back up. Their social distancing etiquette is a joke. If you are so afraid to be around people then stay home! Your establishment doesn't even deserve 1 star. Every single person that works there is rude! They even go over the loud speaker and call you out! What a joke of an establishment. Your customer service went in the toilet along with a HUGE Morning DUMP!! read more

This place is most excellent! Best place to get Kosher wine! The staff is super helpful and knowledgable. Great place!