I was very hesitant about buying a few hard to find bottles online from Rancho Liquor's with all the negative reviews this place has gotten over many, many years. Slight markup on price, but nothing I don't see elsewhere. Surprisingly, I got what I paid for, and it came packaged very well. You've proven to me your online store is trustworthy, at least in this instance, and I will be shopping there again when I can't find what I want locally. Thank you! read more

Rancho Liquor - Me holding a bottle of Green Chartreuse. - Beer, Wine & Spirits Near Me - Temecula, California

This place is always scamming you and it's sad cause I kinda like the owners, especially their father. My family has been coming to this place for about 15 years or more It's unfortunate to see this situation no itemized receipts. busted cans in their beer packs Open packages. And if you asked them about a solution, they just have a really bad attitude and won't help you. Lately it just seems like if there's a problem you have to argue with them. It wasn't always like this. Don't buy beer here don't order liquor. It will be at your own risk. read more

Rancho Liquor - Got three of these in my pack white claws with no gas when I asked about it, he said, wasn't his problem - Beer, Wine & Spirits Near Me - Temecula, California

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Great selection but the main thing I couldn't believe is they had back Bacanaro Mezcal. What are a few missed cows not made in Oaxaca but excellent Mezcal nonetheless... read more

Great customer service! Packaged and shipped quickly at a reasonable price-well done!

I usually dont leave reviews unless its a really good or really bad purchase experience. Rancho Liquors has a phenomenal selection but more importantly an even better customer service. I ordered a bulldog tequila and received the wrong one. Rancho Liquor very quickly answered my message about the mix up and expedited the correct tequila. I will be purchasing from Rancho again and recommend to others looking for high quality liquors with high quality service. A+ read more

The Best Liquor Store, stafffer are awesome, also the bestf Liquor in town&Cigars as well

Scam artists. Paid $150+ for bottles that were never shipped. It's been 12 days still no movement.

I was in town for a wedding and came to Rancho Liquor on a recommendation from a friend who told me that this place had practically every bottle under the sun. Milan and his team were courteous, professional, and even pulled stock from other stores to make sure I had the 18+ bottles i needed as a wedding present for guests within two hours of me calling. They honored the bulk buy discount and even threw in a few extra goodies. If you're looking for a specific bottle or even a recommendation I recommend checking out the website first or give Milan a call when they aren't busy. Lots of tequila, special imports, mezcal, bourbons, craft and local beers, smoke shop with a lot of vapes at low prices. Thank you Milan and team, see you all next year for the baby shower (s) read more

Fantastic customer service! Ordered a custom engraved bottle of whiskey before Thanksgiving and was having it shipped to Alaska. Unfortunately Fedex was incredibly difficult and failed to even get the package out of CA. I contacted Rancho Liquor customer service and was very quickly contracted same day. I worked with the manager to have my order shipped again. He personally worked with me and ensured my order made it to Alaska as fast as possible. Amazing experience fixing my issues and getting my order! the engraving came out perfect! read more

Do not shop here, I spent $1000 on 3 cases of Tequila, few days later I called to get all of the old inventory sitting he decided to raise the price $20 more on each bottle . They are old stock discontinued bottles. I took my business to Old Town Tequila read more

Best place to get all your cigars and booze. They have just about everything you can think of. Sam and Milan are always super helpful.

Excellent all around. Great selection, great prices and fast shipping. Customer service was responsive and helpful. Will definitely order again! read more

I would not advise buying online. Currently having to start a PayPal dispute with them over a $200 order. In my case, they have not replied to emails and when they do, they ignore my message and/or request. read more

I placed an online order. They charged my card. They then sat on my order for *NINE* (9) days before just cancelling the order and issuing a refund. They sent no emails, no notice, no calls, no apologies. The online system had said the items were in stock. They are not BEVMO level to not know their stock. You either have it or do not. But to wait 9 days to issue a refund is plain stupid and a shame! Never buying from them again! read more

This place is really good and I like how everything is organized and you can find anything that's you are looking for read more

Rancho Liquor - Beer, Wine & Spirits Near Me - Temecula, California

Sorry to hear many had issues ordering online but my gf and I went in there for the first time and we were blown away!! This place is amazing!! The variety was stunning!!! I have been to stores across the country and this place had items I've never seen before! Can't wait to go back!! read more

GIGANTIC variety of alcohol!!!! Rows and rows and rows to choose from!!!! Glad I stopped in :) the gentlemen behind the counter were very funny, totally put a smile on my face!!!! Store well stocked and organized. Also, great selection of snacks, and miscellaneous read more

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I made an order on November 24th.2023. Within hours I got an email from them stating they cancelled the order and issued a refund. I did not cancel any order. The charge is on my credit card and there is no refund. The email I have for them is bogus. All my emails are returned can not locate that address. The phone number is vague because when you dial 619-254-4622 The company does not identify itself and simply says to leave a message which I did four times. I will now contest this charge with my credit card company. read more

Jaan at Rancho Liquor solved a problemish with my shipped order. He communicated with me immediately and solved the situation to my satisfactio. I couldn't have asked for any better customer service than Jaan supplie. Very satisfied Idahoan custome. read more

I placed an order online for something that is hard to find and they claimed they had. I paid extra for engraving. The wrong item was packaged and shipped. I have photographic proof of just how badly they messed up. It was intended to be a special birthday gift. At least product was delivered so I don't feel totally ripped off. I have tried to contact them (voicemail and multiple emails) and no reply and based on other reviews I don't expect one now. Avoid these guys for online orders. read more

Actually, if I could leave zero stars I would. I ordered a case of 2018 Justin Cab online from Rancho Liquor in Temecula. Days later I received a case of 2019 Justin. I contacted Milan Antwan about their error, and he said I could send it back, but that even though it was there error, I had to pay for the shipping to and from his establishment. ($140.00). I told him that was unlawful due to his mistake and he never returned another written correspondence. I gave him 10 days and 4 messages later, I finally contacted my credit card company. Within 2 hours, I received a message back that I was being send a shipping label to return the wine. I immediately shipped it back out, and emailed a copy of the receipt to Mr. Antwan. Once the wine was returned, I reached out another 4 times, and never got any return messages. I am now in contact with my credit card company once again. I had even told them that I would still buy the original case I had ordered, they never responded. Good to know, there are lots of great places out there who do the right thing. I then found Wally Wines and Glendale liquor, both of which have been lovely to work with. My recommendation would be to stay away from ordering online from this establishment. read more

So difficult to work with, they have bottles on their site that they don't actually have and then send an incomplete order just to say that I will receive a refund for the bottles that weren't sent. It's been over a week I have no refund no response on e-mail. At this point I am going to try and dispute this with my bank because it is honestly ridiculous if you don't have a product don't list it on your site and make it so difficult to get your money back this is a robbery at this point. Don't waste your money there are many better stores that have better morals and customer support than they do. read more

Don't know what issues they were having in past but my order from dec 2023 was shipped quickly and packaged well. Have recommended to friends and will order from again. read more

TERRIBLE CUSTOMER SERVICE! I ordered online over a week ago... still no update on order. When I call in, they say its shipping the next day. Next day, they say the same thing. In addition, they have an employee named Ivan who is unbelievably rude and unprofessional. I truly disappointed with the service, especially when I paid more for the shipping than the actual alcohol. PS they do not tell you when you buy online that they only ship orders twice a week smh read more

Awesome liquor store, Santos was a big help Definitely recommend ........................................... read more

Don't ever buy or order anything online from/on this store. This guy is totally fraud. I ordered from this store online on april 27th 2022 the Johnie walker Blue Label (worth ~900). The next day I found that, Price is almost twice of what is available on other stores. I tried to cancel the order but there was no way of cancelling the order other than sending him email or calling him directly. He didn't pick up the phone that day and not even replied to my email. In the mean time the order was shipped. I got hold of this guy (few days later) on phone and explained that I want to return the order. He agreed that yes I can return the order but I will have to pay the shipping fee. He sent me the Fed ex shipping label. I returned the order and he received it on May 23rd, 2022. He was supposed to refund me back (~$900) in 5 business days. I called him multiple times and seller kept on saying, yes he has received the order and I (me) will get the refund back. Today on June 10th, 2022, when I finally called him, he said settle the dispute through Paypal and hung up the phone on me. I have filed the case with Paypal and the case is still open. Beware of this seller. The guy is very rude. read more

Terrible customer service and dishonest business. They sold us a $270 bottle of liquor, intended to be a gift and flown across country, that we discovered was leaking into the bag by the time we made it back to our rental. We returned the following day (1 hr round trip) for the manager to refuse a simple exchange, and offensively accuse us of opening it and removing (a few tablespoons of) liquor with the intention of lying about it. It is illegal to sell liquor with an open seal and the accusations he made were insulting. read more

Terrible prices on allocated bourbon and whiskey. Store owner should care for the customers that allow him to be able to sell the good stuff. Not charge 200-1000% up charges. read more

DO NOT ORDER FROM THEIR WEBSITE! I ordered a bottle of whiskey for my husband for Christmas. Placed the order on December 9th and was told it was out for delivery relatively quickly so I was pleasantly surprised. Then it all went downhill. I received notifications from FedEx telling me that I would need to be home to sign for it because it was liquor and I needed to show proof that I was over 21, ok no problem. The tracking said it would be delivered on the 14th. I waited and waited but no delivery ever came. Initially I figured it was an error so I waited another day. Still nothing. So then I filed a claim with FedEx and argued because supposedly their policy has "changed" and my signature wasn't needed even though the tracking now says I signed for it (I never did). Initially I chalked it up to poor delivery service, that is until I tried reaching out to Rancho Liquor. I have email, called a few times, even to the physical store itself, AND I've even texted the number on the website and still NOTHING! No response not even an acknowledgment. So now it's two days before Christmas and I am without a gift for my husband thanks to these crooks. Thankfully I was able to file a claim with my credit card and disputed this since I NEVER RECEIVE MY $90 PURCHASE! read more

Wow!!! This place has been here forever and they have been robbed a couple of times. The store is small but they have almost evey type of drink you can think of. To me it's way too crowded in here and they Fire Marshall should shut this place down that's how packed it is in here. The prices are pretty good though and the employees are alright I've never had problem with them. Also don't park here because the owner will have you towed if you are not a customer!!! read more

READ BEFORE YOU PLACE AN ORDER ONLINE: (If you want to ensure you receive exactly what you see, do not buy from them online) I read all the bad reviews but decided to give this store a try anyways, what a big mistake. I ordered a bottle of whiskey from their website, where they have a nice picture showing the bottle and box. Very nice packaging edition with satin and a small booklet. I received the item, and just like other reviewers , the bottle presentation was a complete different one, even came damaged in one of the corners. I called them immediately and politely explained the situation, the person started getting aggravated and rude. His explanation was that they can put a picture of whatever packaging they want, because the contents are the same type of whisky. Anyone knows that part of the value of these drinks are the packing, presentation, and in this case even the special edition booklet that they are displaying. They don't care, they are deceiving customers on their website and they know it. Intentionally and unapologetically deceiving customers online, rude over the phone. Avoid a headache, and find another website that has principles and is not seeking to make money with their misleading business practices. read more

I placed an order 6/10. I got no updates so I emailed multiple times with no response. I called 6/29 and was told "oh uh, It will ship today". It's 7/7 and I have not gotten any updates, they refuse to answer their phone. Will continue calling but plan to call DCA and bank if they do not respond. read more

I purchased a keg of beer to find out that it was bad and making me and my friends ill. I went to return it at Sam told me there was nothing he can do for me. I left the kegs there and will never do business there again!! read more

BUYER BEWARE! They will not send you the item you requested and then will try to tell you they did! Then they will will try to charge you postage or restocking fees. I 'bought' the Papas Pillar BOURBON Barrel Finished Dark 95 proof. They sent me the regular Papas Pillar Dark Rum 86 Proof( see pictures) and were adamant that they were the same. The man started saying I was yelling at him... I wasn't but then He said they would refund me, when I tried to clarified that I would not be charged for them shipping me wrong thing...Milan said 'we will see about that' . I told him I was taking it to paypal. While I was on with paypal, he changed the description on his web site. ( I have included the picture I took the day I received the item to verify I had ordered the correct item AND the changed website picture I took half an hour after our phone call) read more

Rancho Liquor - This is what it was when I ORDERED it. - Beer, Wine & Spirits Near Me - Temecula, California

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As others mentioned READ BEFORE YOU PLACE AN ORDER ONLINE!!! I wish I had read the reviews. :-( First, it took them more than a week to ship my order. Second, the wrong and cheaper items were received. Third, they do not reply to emails regarding the issue and take no steps to resolve. STAY AWAY FROM THIS STORE. Take your business somewhere else. read more

Horrible. Absolutely horrible. I Ordered online and they cancelled my order only to up the price an hour later. I see others with the same complaint on here. These type of businesses are despicable and no one should support them. I advise everyone to go else where. Please please do not support this type of business who do shady things like this! read more

They advertise a price, sell it to you online then they cancel the sale and jack the price. Bad business, go down the street read more

Came here with a friend looking for something unique. This place has such a huge variety. There was so much to choose from. We found that their prices are less than bevmo's. We walked away with a beautiful bottle of tequila and it went down smoothly. Love the customer service. They always seem to engage each customer and are very personable. read more

-100 stars These people were so rude to the community! I understand that you have a business to run but giving some consideration for a community event would be nice. Many of us were trying to park in the lot to watch the 2015 Temecula Christmas Parade and they made us move by threatening to tow us. It was 3 days after a terrorist attack just an hour away from Temecula! People needed this happy time to just get our minds off of what this world is like today. A little cheer and happiness would be nice to share you GRINCH! I will never shop at your store! I hope many people get to read this before you delete it! read more

I ordered 2 items online on Mar 11 and when I called a few minutes later with questions about the order, he said the items were unavailable and he would refund my money. Although he updated the order status to REFUNDED, (as of 4/2)I have not received the refund. I have made multiple attempts to ask for status and have gotten no response whatsoever. THIEF! I highly recommend that nobody do business with this company. read more