They stand behind their products. I went in and bought a battery. The owner told me if I had any…read moreproblems to come back. The battery didn't work so I came back to return it, and they upgraded me to a better battery for no charge. Very chill employees who are willing to help you find what you need.

Great service and selection! Not sure what the bad reviews are talking about, this place is…read moreperfect. They have a wide variety and a surprising amount of high end glass, all for a fair price. The staff were very helpful and patient, I found exactly what I was looking for in no time at all thanks to their help. I even got a free jar from spinning the wheel. Highly recommend this place, it's family owned and they really seem to value customer satisfaction.

my bf and i came in last night around 10pm. the workers were very attentive and gave us a discount!…read morethe have a wide variety of glass that you don't normally see at other shops.

Sells fake wax/buds. Owner says they get it straight from the source then tries playing dumb like…read morethey dont know it's fake and how to verify the QR code. Insisted on selling me this specific brand and said it was legit that they got it straight from the source then tries acting like he doesn't know how to verify if the wax disposables he bought in bulk are real before he sells them in his shop. Bad business

The staff is always so friendly and they're super knowledgeable! They have the best selection and…read moreprices in town! Definitely recommend!

I highly recommend this shop, it's one of the best in Temecula. They have a variety of different…read morethings. It's clean, organized and very welcoming friendly energy. I personally come in for their variety of CBD gummy selection and their exotic drinks.

This is how you kill a business from the inside out. I…read morewalked into this smoke shop on a Saturday morning at 10:50 a.m. The place was empty--not "quiet," not "between customers," just empty. No one at the counter. No one restocking. No one even pretending to care that a paying customer had just stepped through the door. Eventually a kid drifts out from somewhere in the back like he'd been interrupted from something far more important than, you know, running a retail store. I asked for a specific product. His response? "I have no clue what you're talking about." Not "Let me check," not "What brand or style are you looking for?", not even a basic attempt to clarify. Just pure, unhelpful indifference. Here's free advice for whoever is actually supposed to be managing this place: when a customer asks for something you don't immediately recognize, you don't shut the conversation down. You dig. You ask questions. You try to figure out what they want. You write it down so the owner (assuming there is one who gives a damn) can see what people are actually willing to pay for. That is literally how businesses learn what to stock and what to drop. That is how money is made. Treating a customer's request like an inconvenience is how you guarantee they never come back and never recommend you. I started looking around myself because it was clear I wasn't going to get any help. I found some Backwoods that looked interesting and asked a simple, normal sales question: do these sell well? Once again--no clue. Zero product knowledge. Zero interest. The entire interaction felt like I was bothering someone who would rather be anywhere else. Short answers. Flat energy. Zero warmth. No attempt at hospitality, no attempt at salesmanship, no attempt at even basic customer service. It wasn't just unhelpful; it was actively off-putting. This is not a minor staffing hiccup. This is a business being run into the ground by someone who either doesn't know how to hire, doesn't know how to train, or doesn't care enough to do either. A smoke shop is a retail environment. People come in wanting products, recommendations, and a halfway decent experience. When the person behind the counter treats every question like a burden and every customer like an interruption, the store becomes a ghost town. And looking around at the empty floor on a Saturday morning, it is obvious that is exactly what has happened here. Businesses do not survive on product alone. They survive on people who want to be there, who understand the inventory, who treat customers like the reason the lights are on. Hiring someone who clearly does not want to work, who cannot (or will not) answer basic questions, and who makes the experience feel cold and dismissive is a choice. It is a choice that costs sales every single day. It is a choice that tells potential customers the place is not worth their time or money. And it is a choice that leaves a "poor little smoke shop" looking exactly like what it is: poorly managed, poorly staffed, and slowly dying under the weight of its own indifference. Owners: this is not how you run a business. Hire people who actually want the job. Train them. Hold them accountable. Or watch the place stay empty while customers quietly decide never to return.

I had just moved back to town & made the mistake of going to "Smoke Shop" (Clinton Keith & the 15…read morenear Albertsons - don't go there. Language barrier & the Indian "mom" is rude). They're awful. So one day I randomly walked in to Maverick & never looked back. Tall blond "kid" has helped me each time I've been in & has answered all my questions. For instance, I constantly forget what kind of pods my vape takes but he'll glance at it for .5 seconds & knows which ones I need immediately. Zero complaints & I'll continue shopping there.

Really helpful and friendly! Great customer service and good selection…read more I will be back!

Was a weekly customer until they patronized me and told me it's my fault they sold me a fake…read moreproduct and that since I didn't open it in front of them and prove it's not a used error then ur out of money and ur product. Disgusting way of doing business. And can't seem to accept criticism in words that describe how they are as a person. The word will be spread. I told you.

Olde Town Smoke Shoppe has been around for a long time and I've been buying cigars from them for…read morequite a while when I've found myself in Temecula. They carry a fantastic selection of cigars and I've never had difficulty finding something I like. I've even managed to find some of the "Feral flying pigs" on a few occasions which aren't the easiest cigars to come by. The gentleman who I'm assuming is the proprietor of this store is always very kind and helpful when I've been in here and has also welcomed my wife when we've had cigars in the shop. The location is fantastic because you can take your cigars to Stone Church next door and sit right in front street, enjoy a cold brew and watch all the cars and motorcycles. The location is actually quite perfect. Olde Town Smoke Shoppe is the best cigar shop in the area and I can't imagine a reason I'd ever need to go elsewhere in Temecula for cigars.

Visited on 9/27/26, nice antique looking shop on the inside. Good service, but was hoping for more…read moreof a selection regarding cigarettes and little cigars. Seems more focused on cigars which they had a large variety of. If you like cigars this place might be good for you

Second time to this shop. First time I looked inside to see if they had a walk in humidor with…read morecigars. Sure enough they do. Both times I purchased one of my favorite cigars. The humidor room humidity is set perfectly because my cigars have been just right. Not dry and not too soft. Burned evenly and fresh flavor. I've been smoking cigars for 28 years and I have to say the cigars at this shop are primo. Not gonna mention my favorite cigars purchased here otherwise they will sell out cuz priced at a good value. I'm surprised no reviews on yelp. However on google they are 5 stars with plenty of reviews.

One of the nicest smoke shops I'v been in. Angel is amazing. We appreciate the hospitality and good…read morevibes.

Owner super chill very knowledgeable of products. Would recommend. To anyone who's looking for a…read morebong or maybe some sensual honey. Also some imports of some other items around the world check it out.

I picked up this little cutie today, I love it. Hits great and the price is great! I definitely…read morerecommend direct effect. The owner is personable and helpful. And Oakley (the dog) is there to greet you with a smile!