This is how you kill a business from the inside out. I…read morewalked into this smoke shop on a Saturday morning at 10:50 a.m. The place was empty--not "quiet," not "between customers," just empty. No one at the counter. No one restocking. No one even pretending to care that a paying customer had just stepped through the door. Eventually a kid drifts out from somewhere in the back like he'd been interrupted from something far more important than, you know, running a retail store. I asked for a specific product. His response? "I have no clue what you're talking about." Not "Let me check," not "What brand or style are you looking for?", not even a basic attempt to clarify. Just pure, unhelpful indifference. Here's free advice for whoever is actually supposed to be managing this place: when a customer asks for something you don't immediately recognize, you don't shut the conversation down. You dig. You ask questions. You try to figure out what they want. You write it down so the owner (assuming there is one who gives a damn) can see what people are actually willing to pay for. That is literally how businesses learn what to stock and what to drop. That is how money is made. Treating a customer's request like an inconvenience is how you guarantee they never come back and never recommend you. I started looking around myself because it was clear I wasn't going to get any help. I found some Backwoods that looked interesting and asked a simple, normal sales question: do these sell well? Once again--no clue. Zero product knowledge. Zero interest. The entire interaction felt like I was bothering someone who would rather be anywhere else. Short answers. Flat energy. Zero warmth. No attempt at hospitality, no attempt at salesmanship, no attempt at even basic customer service. It wasn't just unhelpful; it was actively off-putting. This is not a minor staffing hiccup. This is a business being run into the ground by someone who either doesn't know how to hire, doesn't know how to train, or doesn't care enough to do either. A smoke shop is a retail environment. People come in wanting products, recommendations, and a halfway decent experience. When the person behind the counter treats every question like a burden and every customer like an interruption, the store becomes a ghost town. And looking around at the empty floor on a Saturday morning, it is obvious that is exactly what has happened here. Businesses do not survive on product alone. They survive on people who want to be there, who understand the inventory, who treat customers like the reason the lights are on. Hiring someone who clearly does not want to work, who cannot (or will not) answer basic questions, and who makes the experience feel cold and dismissive is a choice. It is a choice that costs sales every single day. It is a choice that tells potential customers the place is not worth their time or money. And it is a choice that leaves a "poor little smoke shop" looking exactly like what it is: poorly managed, poorly staffed, and slowly dying under the weight of its own indifference. Owners: this is not how you run a business. Hire people who actually want the job. Train them. Hold them accountable. Or watch the place stay empty while customers quietly decide never to return.

I had just moved back to town & made the mistake of going to "Smoke Shop" (Clinton Keith & the 15…read morenear Albertsons - don't go there. Language barrier & the Indian "mom" is rude). They're awful. So one day I randomly walked in to Maverick & never looked back. Tall blond "kid" has helped me each time I've been in & has answered all my questions. For instance, I constantly forget what kind of pods my vape takes but he'll glance at it for .5 seconds & knows which ones I need immediately. Zero complaints & I'll continue shopping there.

This is a great little shop! Ever since California law stopped selling flavored vapes, I was…read moreconcerned about getting my favorite Elfbar, (strawberry, watermelon, bubble gum flavor.) This shop always has them in stock and gives a great discount. If you buy 2 you pay $36.00 including the ridiculous new tax. The guy who works there is always pleasant and appreciative of my business. I'm entirely thankful for such a great little smoke shop in my town of Canyon Lake. Thank you

Does not answer the phone! Very frustrating. The establishment is clean, employees are polite,…read more good prices, they just have issues with their phones!

They stand behind their products. I went in and bought a battery. The owner told me if I had any…read moreproblems to come back. The battery didn't work so I came back to return it, and they upgraded me to a better battery for no charge. Very chill employees who are willing to help you find what you need.

Great service and selection! Not sure what the bad reviews are talking about, this place is…read moreperfect. They have a wide variety and a surprising amount of high end glass, all for a fair price. The staff were very helpful and patient, I found exactly what I was looking for in no time at all thanks to their help. I even got a free jar from spinning the wheel. Highly recommend this place, it's family owned and they really seem to value customer satisfaction.

my bf and i came in last night around 10pm. the workers were very attentive and gave us a discount!…read morethe have a wide variety of glass that you don't normally see at other shops.

Sells fake wax/buds. Owner says they get it straight from the source then tries playing dumb like…read morethey dont know it's fake and how to verify the QR code. Insisted on selling me this specific brand and said it was legit that they got it straight from the source then tries acting like he doesn't know how to verify if the wax disposables he bought in bulk are real before he sells them in his shop. Bad business

I would give 5 but I %100 believe we were over charged for the items we got…read more We purchased a basic clear down stem that was $10 and the $3 for 10 they had for Incense . But somehow our total came out to $34 and some change. The female worker was already in a bad mood and seemed bothered she was even there. I asked how much the down stem was to confirm I wasn't tripping on the total, With an attitude she replied $10. I assumed he purchased something else. Nor did He question it further so I left it alone, but after leaving we in-fact only purchase the Stem and Incense so I couldn't help but think about it (lol). Adding in taxes it still did not add up to $34+... If anything it should've been around $23, We were %100 Overcharged.

Was a loyal customer. Yesterday i picked up an defective unsealed (maybe fake) loose leaf tobacco…read more Called in the morning to see if there's anything they could do, Alyssa, who is their cashier, answered and was really rude, unprofessional and honestly weirdly horrible with us when we were trying to tell them of the product. She said she would call the manager, and then said there was nothing that could be done, which is fine because i'll just go to another smoke shop. She was off standish when asking when a manager was in so we could talk to them in person, since he wasn't in right now, where she denied providing information. but wanted to write a review to warn others that they are probably buying fake product or defective from the store and if you have a complaint, they will be rude, sorta defensive, and have horrible product and customer service.

The staff is always so friendly and they're super knowledgeable! They have the best selection and…read moreprices in town! Definitely recommend!

I highly recommend this shop, it's one of the best in Temecula. They have a variety of different…read morethings. It's clean, organized and very welcoming friendly energy. I personally come in for their variety of CBD gummy selection and their exotic drinks.

Second time to this shop. First time I looked inside to see if they had a walk in humidor with…read morecigars. Sure enough they do. Both times I purchased one of my favorite cigars. The humidor room humidity is set perfectly because my cigars have been just right. Not dry and not too soft. Burned evenly and fresh flavor. I've been smoking cigars for 28 years and I have to say the cigars at this shop are primo. Not gonna mention my favorite cigars purchased here otherwise they will sell out cuz priced at a good value. I'm surprised no reviews on yelp. However on google they are 5 stars with plenty of reviews.

One of the nicest smoke shops I'v been in. Angel is amazing. We appreciate the hospitality and good…read morevibes.

HIGHLY recommend. I've been to practically every single smoke & vape shop around in…read moreTemecula/murrieta areas. Not a single shop has had better prices and deals then basho's the business owner and employees are EXTREMELY dedicated to assuring the customer left with the best customer service and left with a smile on there face knowing they got the best deal around. I have been purchasing glassware and nicotine based E-Liquid products from here for a year now. Every single product I've gotten especially the glassware is HIGH quality and nice and THICK. Most if not all other smoke shops sell glassware that is Thin and will break or crack at the slightest bang. Heck some would even sell me glass with it being cracked already. NEVER have I had any issues with the products I buy from this amazing establishment. The property itself makes me feel like I am at home when I walk in. Extremely nice facility with beautiful decorations and just overall TOP NOTCH presentation!!!

Only smoke shop I go to in Temecula had everythjng I need and the people are dope !!!!read more