The group ID checking policy is ridiculous. Went in and one member of the party was under 21 and the lady refused to sell to us. But right in front of us was another party and only the person purchasing the alcohol was asked for ID. read more

We have shopped here before. But today, we went in to pick up wine and vodka which had been sent as a gift. I hadn't know this service was available. It was an easy way to pick up almost a case. (We have good friends) The customer service gal, Bridgette, was quite helpful and commented on most of the wines, "Oh, this is great." Or "This one is a favorite of mine." She had to check off each one from a list. Then she reminded us to keep shopping. So we did! We found some cool beer glasses for a 'hard to shop for' friend. There is so much for gifting everywhere you look. This is a fun place to shop in especially during the holidays. read more

Total Wine & More - From outside - Tobacco Shops Near Me - Temecula, California

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Went a couple days ago and alice was amazing with different recommendations. Purchases a bottle of wine and wasn't even carded. Came back today to buy a mixer (no alcohol) and the same person who was a cashier wouldn't sell to us because there was a member of our party wgi was under 21. It was the same cashier who didn't even card us, and this time it wasn't even alcohol! Only good thing about this place was Alice. read more

The prices / selection here are significantly better than Bev&Mo!! this is my go to store

I love total wine. We have it all over the east coast . When I moved to California I was sad that totally wine was not in my area , 2 years later they added a store in the area .the customer service exceptional and the associates are friendly and knowledgeable. When i went to Italy , i was introduce to Chianti wine . I fell in love with Chianti wine . Total wine sells Chianti wine from Italy. read more

Total Wine & More - I love this wine - Tobacco Shops Near Me - Temecula, California

We were on our way to a meeting but stopped at Total Wine in Temecula on our way. This angel Rosie met us close to the door. She was all smiles and volunteered to help me with my request. I wanted chocolate wine and pumpkin pie liquor. She saw me eyeing the egg nog liquor and showed us several.i asked for her favorite and of course I bought her favorite because I liked everything she suggested. She was so sweet and helpful we went in and out in a matter of minutes and left with $100 of goodies. Rosie thank you for helping us get our goodies in record time. Next time I come in I will definitely ask for Rosie. Thank you, Rosie, we made it to our meeting in time and bought what we needed for our Glamping trip for Christmas. Yes, we'll even have a Xmas tree and we'll be dry camping. Happy Holidays to all especially to Rosie,my new Sommelier. read more

After seeing Vincent C's pics of this place, I had to check it out. We had rented a house on a vineyard for the weekend here in Temecula, so perfect time to stop by and see this place. Wow, this place is huge!!!!!! The selection of wines, spirits and beer is overwhelming. If they don't have it, it might not exist. I found a rum here that I had in Jamaica, it was soooo good. Yup, into the cart it went! They have Costco style wine tastings all over the store! So cool. They even have a large selection of cigars as well. We need this store in Carlsbad!!! Excuse any typos, I've been enjoying the rum hahahahaha! Thanks Vincent C. read more

Encountered very disrespectful staff on 12/4 ~6:30pm. The cashier and security would not let the customer in front of us make a purchase because someone in OUR party forgot their ID. We explained that we understand they will not be able to sell to US, however we did not know the person in front of us. The staff decided to assume that we were together, possibly because we were the same race. The security dramatically exclaimed, "Well, someone is lying to me!" We ended up having him check the cameras to prove we were not together. Please hire smarter people. read more

One star is too much for this place. I have worked as a brand Ambassador for 8+ years doing liquor demos and always enjoyed coming to this venue to work events. That was until a few of the staff started to become incredibly hostile towards me and I was told by someone I knew who worked there that one manager was talking about me in the break room making comments that I'm anorexic and also said I'm broke because I once had to transfer money from another account to cover a purchase, which doesn't make me broke, just unprepared. And to clarify, I'm not anorexic, but to this woman anyone not obese like herself is deemed anorexic. Either way I brushed it off, and went to work an event there shortly after, which would be my last. The manager that night, not entirely sure which one but I believe it was either Herrera or Rosie Grindstaff kicked me out and told me I was banned from working at that store again, simply because my fiancé at the time helped bring my table in and she said he was drunk (he was completely sober). When you think it can't get worse, the bitch decided to call the cops as we were leaving. Even the cops were like "why are we here, what is wrong with this woman?" Now I can't work there which is incredibly inconvenient because in my industry there are tons of opportunities at that particular store and I live close, but now I have to drive to locations 50+ miles away. That being said, I can only hope there is better management there now because these people are spiteful, unprofessional and should perhaps seek a job away from people. I think being a janitor would be perfect for them. If you love talking shit so much you might as well clean it too read more

If I could give this place a zero I would I got stopped with my brother and got asked for id's but they said we weren't allowed to buy alcohol since he came and he wasn't 21 but then they said you have to be 21 to even get in the store but also let another kids be In the store would not recommend this store made the drive for them to tell us that read more

Total Wine & More had one of our favorite wines (Freixenet Cordon Negro Brut) on sale for a great price, but it doesn't have a location in San Diego. So we decided to order a case online and drive up to the Temecula store for curbside pickup. While ordering this wine, my wife discovered that they had a terrific price on Cantina dell'Alunno Montefalco Rosso, which comes from Umbria (Italy). So ... we added six bottles of it to our order, paid online and headed north. Communication with the store was excellent, and curbside pickup went smoothly -- less than 5 minute wait from the time I let the store know that we arrived. Service was excellent. Was it worth the trip? Yes. For about $12 in gasoline, we saved around $100 for two wines that we like ... and had a nice ride in the life of COVID. Oh ... there was a 10% discount that day for wine orders of 6 bottles or more. read more

Horrible customer service to start off. We were browsing because we didn't know what to get. Out of everyone in the store, WE get asked to have our IDS ready while still browsing. We may look young but are 21 and older. Then we get told we can't buy because everyone doesn't have an ID when my friend forgot his in the car. Horrible place, should've never came here in the first place. I'm ashamed I even thought of this place to grab some drinks read more

This is going to be the go to place for any type of drink. I can see bevmo going out of business because this place is ten times better. The word may not be out about them just yet but once it is watch out because it will be so busy! This is a must stop I promise you!!! read more

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Always a great experience here because their service is great and when I order online it's always early

Great place...informative associates that were able to assist me in finding the right wine! It was a well organized, easy to maneuver location with lots of choices available from wine to whiskey! read more

Most the beer is kept on the shelf at unstable temperatures. Also there are beers that are meant to be drank fresh within 30 days that are sitting on shelves thats almost 6 mos old. If you have a bad beer from here dont immediately assume that brewery makes bad beer. This is bad storage practice and over buying on the retailers end. read more

What a bunch of BS, I left a review of terrible service and very poor business and a message was sent with a lame apology with a message to supply more information, which I did. They offered me a $15.00 credit which did not even cover the gas to cover the gas for the 150 mile drive and the told me a supervisor would call me within one hour to address this and offer me more. No one called! Just another example of not caring about their customers or the way their employees do business. YOU LOST A ONE TIME LOYAL CUSTOMER BY YOUR LACK OF CONCERN, ACTION AND HONESTY read more

I have been to Total Wine many times quite frankly they have a fantastic selection of wine however the last couple of times I've been there the service has just been terrible. last time I bought six bottles of wine which is the requirement to get a better price and I carefully selected six bottles that all qualified I got up to the register and I didn't really pay attention until I got home, I looked at the receipt, and sure enough they had not given me the better price for the six bottles, but they charged me full price so apparently one of the bottles must have been mismarked, I did pay attention though and it this point it would've have been nice if the register person would say hey you just need one more bottle in order for qualifying for better prices" I was buying some big wines that day one was a Muga a Spanish high-end wine that was marked down from 39.99 to 34.99 $ if you bought six bottles of course they charged me full price for everything I then made a call only to talk to some rude person, " who said So what are you trying to do now " they could care less I'm done coming in there at this point, terrible service...... and price wise, you can get better deals in the local supermarket like Stater bros or Albertsons they have 6 bottles with 30% off Literally 2-3 $ better than total wine on any given bottle read more

My wife and I came here late one night to shop for a few last minute Christmas gifts and we were helped by Ramiro who was AMAZING! Not sure if he was a manager, but his customer service skills and friendly vibes were top notch! The store itself is huge and the selection is waaay better than the BevMo's I've been to. They didn't have one of the wine bottles I was looking for, but had a lot of similar options. We went back a few days later and still had great service from another guy... if you need help and he happens to be in, ask for Ramiro! read more

Had someone helping find a particular tequila when from what I suspected, the manager, totally take the employee away from me because there's "more important" stuff to do apparently? I've never had managerial experience but I'm pretty sure that's a no no regarding customer service. DID find the tequila though. read more

not good, trejected everyone in my party. even after we all had ids but one who clearly isnt 21..

Excellent service from Tim et al today. Loading an app and getting a discount. Thank you!!!

I absolutely love everything about this store!!! I have never seen such a big selection of wines all in one place!! I felt like I was a kid in a candy store. Besides the wines they have everything and anything your heart desires when it comes to adult beverages and if you don't drink alcohol they also have non alcoholic beverages as well. The store was extremely clean and well kept. I definitely recommend checking it out if you're in the area!! read more

Come for the alcohol, stay for the people . Also try the popcorn displayed near the front entrance, you won't be disappointed read more

I purchased a bottle that they were advertising as 95 points. It was a Bordeaux THAU. It had to be spoiled because It was so bad. I can't believe that it was just a young wine. when I did a review on it on their website, they blocked me. read more

I love this place because the selection but the way I am treated there is uncomfortable and rude!! I'm 27 but I'm only 4'11 so each time I am here I am followed around the store and approached every 2 mins. I cannot fucking stand it. I'm not sure if they think I'm under 21 or that I'm trying to steal but it's incredibly rude and frustrating. They don't do this to my husband at all and I feel completely discriminated against. I am also sick of the attitude I get from the employees. read more

I just moved into the area, bought new home here. Ordered from you guys online couple days ago. Email sent from total wine, it said order cancelled, WITH NO explanation . We own and run major company out here and never will our clients, employees, family and I spend a dime with you. Bevmo here we come read more

Good selection of wines for what I want in Chardonnay. The qty n price is good I've been going here for a few yeas read more

Whoever the GM was that was working on July 30th 2022 at closing time , you're AWESOME. I asked for a recommendation on a sweet champagne or sparkling wine since you don't carry doux champagne . Your recommended Thousand Lives and it was OUTSTANDING!! Like seriously soooooo good! I was so happy since I'm kind of picky . Thanks so much!! read more

I went there today in Temecula to do some Christmas shopping - wine for friends and Grand Marnier for baking. Both sales women were marvelous; the first one I did not get her name. The second one, Charity was brilliant and helpful. She knew the wines, the regions, etc. She helped me narrowed down my choices (and there are a lot of cabs there) and couldn't have been more helpful. I was very impressed with her knowledge! I overheard a customer say something about a 20% discount coupon he had either received on line or in the mail. Since I get coupons from Total Wine and More, I asked Charity about 20% off. She would offer that discount to me, even though I didn't have a coupon with me. (now I was going to purchase 4 bottles of wine with the expectation of getting 20% off.) Charity said just go to the register and explain to the cashier, which I did. However, once at the register and after ringing up my cart, cashier Judy was not friendly and said: I gave you 15% off. Judy made no attempt to call a manager, or contact Charity, so I said, "I will look for Charity" and left the line. I couldn't believe Judy couldn't have consulted with Charity who said she'd adjust the price. So when I returned to check out, Judy reluctantly gave me 20% off, but had to admonish Charity for giving me that 20% off price. What a grouch. I think: not good warm customer service. Take this up with Charity or the owner/manager, not with the customer! Not a good vibe or spirit. Once home I found the 20% off coupon in my email box. I'll return to Total Wine and More and I advise the reader to do so too. The only reason I didn't give the company 5 stars was because of Judy. Charity made up for the bad will. read more

Charity was very helpful for recommendations of rose she was doing heavy lifting job but came helped me . Nice girl and good sales person read more

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Up until now I've had a great experience until today when EARL decided to "help us". I come here and buy a new bottle of tequila every 2 or 3 days. Most of the staff know me by now. Today I brought my brother in for the first time, because I loved this place so much and I regret coming today. Earl came behind us and started recommending other tequilas as others have done in the past, which is great, but once I said my brother was buying the bottle today every question I asked was answered with "Why? You're not buying anything he's the one with the money " At that point I ignored him and walked away as I shared a look with my brother because we were both shocked. We started looking at a $169 bottle to which earl replied "They don't make that in a cheaper version you know. Is that in your price range". I said we don't have a price range to which he said "I was talking to him not you". All in all, I'll decide to take my business elsewhere just to avoid running into EARL again, because I won't bite my tongue next time. read more

They have one of if not the best humidors in town. Full walk-in with a great selection and description of what's being offered and ranking system. I would recommend for you to check it out while you're in the store. read more

I always have fantastic service here and the employees always make great suggestions.

This place is the best. The staff is great and they always double check their stock if something is not on the shelf. I sometimes order online for curbside pickup and the orders are always ready early. If you are a Tequila fan, this is the place for you as they carry some hard to find stuff. read more

The staff here definitely need more customer service training. I came over here with 2 friends to purchase wine. One of us forgot their ID so she waited at the door. We just so happened to have small talk with the person who was in front of us in the line. They checked all our IDs and said that we could not purchase the wine because someone in our party did not have their ID. Which was fine with us, but they prevented the person in front of us from making his purchase, even though he went to the checkout line way before us. They were extremely hostile about the situation and the cashier lady was screaming that we were lying. The security person was also being very rude to us. We had them check the cameras to show that we did not arrive together with the person in front of us in line. Overall experienced a very entitled attitude from the workers. We were respectful about their rules and would've just left without purchasing the wine if they would not let us due to one person forgetting their ID. But they did not have to hold someone else up over it, and be openly rude in the process. Please don't give this place any more business until they change their attitudes; there are legit wineries in Temecula where you can make your purchase. read more

shit company. can't understand the cashiers. manger was disgustingly rude to me and my sons over there system shutting down. never shopping here again. will go anywhere else w/ the same prices read more

Thank you to Joseph around 6pm 08/25/23 helped find my door dash order very fast saving me time and $. knew the store like the back of his had and very kind and helpful thank you Joseph read more

Amazing place. Even worked there as a former employee for a bit. I enjoyed the work place and working with everyone. I'll never forget the huge selection of EVERYTHING they have and the great prices. read more

Total Wine and More is a vast storehouse of wines, beers, liquors and accessories all in one location and at good prices. They have wine and beer tastings on Saturdays and Sundays. They are staffed with very knowledgeable people specializing in the different types of products they have. The store has a rewards system that you can join for free and gives you points on each purchase you get. These points are used for discounts on different products. This is the store I go to when I need something special. read more