I don't understand why this location has such a snobby demeanor lately.
Upon walking in with my mom and little sister we weren't even greeted with a hello, but that happens every so often, so I just brushed it off given that a different sales associate normally asks us if we need any assistance seconds after the one standing at the door. However, that day not one asked us.
This is one of my mom's favorite stores/brands and we visit quite often and she has made multiple purchases at this location, but this day that we came in wasn't the greatest visit. We were all dressed comfortable, jeans, tennis shoes, or sandals and sweatshirts, nothing too out of the ordinary, but definitely not dressed super nicely either. That's how we normally dress and haven't had any problems here before. Any who, most of the times we walk in there's a reason or we are looking for something particular, my mom wanted a new bag to use in the evening and was eyeing a few other items, but even upon walking all the way in the store, still no one asked us a question or offered any assistance. They just stared and looked at us or particularly me as if I was going to take something and bolt out the door. I've never felt so degraded walking into a higher end store, but that wasn't even what angered me most.
A sales associate clearly saw me and walked right to the side and in front of me brushing me a slight bit making me step away from her, ok that's fine, but it didn't even seem to phase her that she pushed me to the side or that I had to move for her. She didn't bother saying a slight excuse me or smile or anything. I don't expect an apology or anything, but I feel that being polite is part of they're job as sales associates, you're supposed to satisfy your consumer. You're supposed to give quality customer care and services. Apart from walking past me and not saying a thing she grabbed all the boxes of shoes that were sitting on the stools in front of me and picked them up walking right in front of me again. I had to step back for her once again and with no surprise, no excuse me or anything except asking the gentleman standing on the opposite side of me if he needed any assistance or was looking for anything in particular. That was something they failed to do with me and my mom. Sure, he was dressed a bit nicer, but if a sales associate took the time to ask if we even needed anything they could've made an extra sale or two given that my mom wanted a few items. After my mom witnessed what the sales associate had done she walked out.
Sorry Tory, but your sales associates need to get their heads out of their arses at this location. To be completely honest my family and I come back because we think it'll get better. Normally I brush things like this off because we have had some great experiences, but after the last few I can't hold my tongue. Please step up your customer service. read more
