I'm baffled as to why the Mgr would put used torn tissue paper in my bag . This is just not right. Has COVID-19 really effect this Tory Burch location that they are subject to use OLD tissue paper. SMH read more

I called ahead to this location to make sure they had the purse I planned to buy for my wife and was fortunate to get the last one they had in stock. Angela was very helpful and personable to deal with, both during my first purchase and after returning again to make an exchange. They make you feel very comfortable and the buying experience very pleasurable, will return! read more

I was very disappointed with the customer service here. I'm not sure why they have 3 stars. This is not the first time I've been here. The first time I came here I was not approached by any sale associate and was looking to buy a gift for my sister. I thought to myself maybe it was a bad day, I'll give them the benefit of the doubt and come back. There was not any difference! Again I came in and wasn't greeted or asked if I needed assistance. They were too busy attending other people and when a sale associate was available she just kept walking around and ignored me. What the hell?! I am interested in purchasing something that's why I am in here! After 10 minutes of looking at a few designs I liked and was willing to purchase I left. If this is the type of customer service they are going to offer then might as well take my money elsewhere. Also the store is extremely small and in turn they don't have a lot of selection. Sales associates at this location need to get retrained on customer service! read more

First store in SCP who straight up greeted the guy that walked in 10 seconds after me. What am I? Chopped liver? Rude. Guess I'm getting my bag at Nordy's. There goes your sale, biatch. read more

Came here on a Saturday afternoon for a few reasons: - to exchange the ella QUILTED MINI TOTE + robinson ZIP CONTINENTAL WALLET - to return the METAL HINGED BRACELET for my Fitbit As soon as we walked in, we were immediately greeted by everyone. We were actually overwhelmed with the excellent customer service and treatment we were getting in every section of the store. While walking through the store, this man was carrying a tray full of drinks and it looked heavy, so I took a glass of champagne, okay, maybe 2 glasses. I know, I'm so nice. This other man was carrying a tray full of Tory Burch cookies, so I helped him, too. To make a long story short, I left the store with complete satisfaction. We ended up leaving the store with a newly exchanged metal hinged bracelet for my Fitbit and robinson PEBBLED OPEN DOME SATCHEL + matching wallet. read more

5* for the service 3.5* for the selection of products I was blown away by the customer service here. I had purchased a couple of handbags online that I wanted to return, and happened to be 1 day over their 30-day return period. I called Tory Burch online's customer service, and spoke to a "i-could-care-less" representative who informed me that their policy is their policy, sorry. Oh, and return shipping costs are my responsibility. Okay. I decided to drive down to SCP and return in person; it would be faster and gas was about the same as return postage. A friendly salesperson greeted me and assured me that it would be no problem to process the refund. She took the items to the back and voila, 5 minutes later it was completed. She even offered us bottles of chilled water! How sweet. I checked out their products in-store but nothing really caught my eye. I think their outlet has a wider variety of handbags for sale. To reiterate - bonus points for the in-store service; online and over-the-phone customer service is terrible. If you plan to return something, watch those return dates carefully! 30 days for regular items and 15 days for sale items, I believe. read more

I went to this location yesterday to get two bracelets and the customer services was just horrible. They made me feel like trash. I was not greeted when I walked in . The "lady" there only stared at me. When I walked towards the back I ran into 3 sales associate and was only stared at again. As I didn't see the bracelets I was looking for, walked back to the front of the store and some Asian people walked in with expensive purses and they were treated like royalty. I then asked a sales person for the bracelets and she never smiled at me, treated me like my money wasn't worth it, just horrible service. I seriously felt like crying as they made me feel so little. Snooty, rude people. Like if they owned the store. I wish they didn't get commission from my sale. Avoid going to this store or go in with a horrible attitude so they treat you somewhat decent. read more

Everytime I've been in here buying purses or shoes has been easy and smooth. All of the sales associates are friendly and very helpful. Thanks Tory!! read more

Went into the store today and it reminded me to purchase my torys from Nordstroms or online. I have several pairs of torys ranging from the revas to boots to heels so I am very familiar with the sizing and styles. I asked to try the revas in a 6 and the lady said it wasn't available but I could try on another style in a 6. She said it was the Minnie travel and I told her it's not the same. She insisted in a rude way that the fit is the same and when I tried them on, it was obviously different as the revas don't have the elastic in the back. I expect Tory burch stores to provide excellent customer service and knowledgable salespeople. This location does not offer that so don't waste your time and shop at Nordstroms or another location. read more

Went to this store and the two lady's in the front were talking to each other the whole time about their husbands etc. Never even asked if we needed help. I mean really? The sales people At this store are just not very helpful and only help you if you to spend lots of $. I think I will Buy my torys from Nordstrom. read more

I never really frequented Tory Burch. Never was into their shoes, clothes, bags. The perfume, though, is great! However, friends were having a charity event at TB so my boyfriend and I stopped in for a while to see what the goods were for me to choose from. The store is quite lovely and the clothes look good on the hanger. I like the shoe room. So many choices and styles...and handbags and scarves. The sofa needs replacing as it's VERY saggy. In spite of that, I found a great pair of suede pumps (been on the lookout for a while now) so was happy when the bf got them for me :) It was after all, for charity. I had great service from Ariana; actually all the staff were helpful. I didn't understand the purchasing process as the cash registers are out of sight. But I love my new shoes! read more

There is terrible customer service at this location. The sales associates do not try to assist with customer needs. I understand that COVID has hurt all stores but this is unacceptable. read more

Wow, only 3 stars. I'm surprising. I was here once for a pair of flats. I really like the customer service to me. The sale associates here were very nice, and friendly. They talked to customers while waiting for checking out in the back. This store usually take your cards and charge for the purchase in the back, you just have to wait up front. And I think that was a very professional way of checking out, instead of lining up at the cashier like other stores. I also made a purse return here even though I got it online via their website. They were very happy to refund me, no question asked. Overall, I would recommend this place for any Tory Burch fans! read more

The store was busy, but the salesperson was very attentive and went the extra mile when I went in to buy my wife a matching purse and bag. She said she would check the back for a new bag that was untouched. Buy your Tory Burch bag here rather than at Bloomingdales. No knock on the Tory Burch store inside Bloomies, but the extra service at this store made it worth going to the individual store rather than the mini one. Happy wife equals happy life. read more

This is my favorite Tory burch store. Unfortunately, it happens to be in SCP. I hate going to SCP because it's a biatch and I don't care for most of the luxury stores there. They always have the most current bags and shoes, and their exchange policy has worked great for me. Overall, I've purchased bags and shoes from here and have been very happy. read more

excellent service here at tory burch, sales rep makes sure u get the best service even if your just cheking out their stuff, service here is like ur buying a chanel bag that costs thousands of dollar. I recommend this place read more

I can't believe there's so many negative reviews! I had a great experience when I went shopping there. The lady that helped me offered me refreshments because i was waiting to see if they had a particular shoe (Kaitlyn pump) in stock. When they didn't have the shoe in stock, they offered to order it for me. I needed the shoe that day because I was leaving on a trip the next day, and the associate offered to help me look at Nordstroms and Saks. I admit that it took me a while to get someone's attention and to help me, but I could tell they were just really busy and all the employees had their hands full. Patience, people! I can understand from other peoples' reviews of being treated differently if you don't look all fancy, but that's like.... alll of South Coast Plaza. Luckily, I look fllyyy haha. (totally joking btw). In case anyone was wondering, I bought Aaden flats that the associate recommended to me and said was more comfortable than the Reva. I'm wearing them now! They don't hurt the backs of my feet like the Revas do. :) Also, I found out afterwards that you can they send you a birthday coupon if you sign up for their newsletter. Wish I knew about that before I bought my shoes because my birthday was only a couple weeks before. Oh wellzzz read more

I couldn't love Tory Burch any more then I do now. This store is seriously like walking in to a dream closet! The design of the place totally compliments the clothing and it feels so polished. The clothes are beautiful. Of course it can get a little pricy for the average joe. But I save and splurge every now and then. I have never had a problem with any staff member at this store but I also don't even remember running into one. read more

Putting aside the fact that it's the busiest time of the year for any store and that it did take a while for me to reach them over the phone, their customer service was excellent. I spoke to a few different associates, I'm not sure exactly which one solved my issue in the end, but the names that I can remember are Anna and Angela. I purchased something over the phone from a completely different city, and they were able to help me find exactly what I needed. Knowing that the sale is going on right now I can only imagine how busy they are, but yet they still took all of my phone calls, answered all of my questions and helped ship my item right away and not once sounded annoyed or aggravated. It's hard to find sales people with patience nowadays so I very much appreciated their positive attitude. Thank you ladies, I can't wait to get my bag! read more

I went to look at Miller cloud sandal and I met one of the sell associates Sarah That I was able to contact later on through her business card and she responded so fast and was able to help get my size on time before it's sold out again, she also have matched it with the Miller shoulder bag that was so helpful for me because it's hard for me to pick and match, it was exactly as described and so comfortable with an amazing quality. read more

I have been shopping at Tory Burch at South Coast for several years. I usually go in early in the Spring to buy for the entire spring and summer and then again in the fall. This last time I bought 3 pairs of shoes, 2 handbags and a cute wallet. Recently, I got out my clothes for the summer and found a similar bag that I bought last year from Tory. I went back to the store to exchange it and found out that my purchase was past the 30 days. So, they said sorry but no exchanges or returns.... It doesn't matter to the company how much you purchased and what a loyal customer you are.... I have never returned anything to Tory and was not aware of their return policy. These are the policies that make me as a consumer shop at stores that know you and have a better return policy. All I can tell you that I went next door to Stuart Weitzman and bought two new handbags and a pair of shoes. I also went to another store and bought a couple cute outfits. I guess Tory doesn't understand their are lots of choices and for me that means thousands of dollars you will not get from me each year. read more

I was actually looking for jelly reva so i called the store to maybe help me..someone did..she was so nice and bubbly and told me to expect my order to arrive the next day.i ddnt receive anything so i called her again and ask wat had happened to my order so again expect tje next business day..and i did but no package once again..i called 5x and and everytime i call they are just getting my name and phone number but nobody returned my call!..i waited the whole day and finally i was ready to cancel my order bcuz i was sooo pissed..finally someone helped me after telling him that i am tired calling them and everytime i called no one is really helpful. Id say.. They need to improve their customer service! Customer service failed!!! read more

Two weeks ago, i saw an ad on FB that they have a promo up to 30% off fall event. I ordered three purses online and received them in 2-3 days. I decided to return one of them because the color was not what I expected in store. When I was at this store, I was informed they couldn't accept PayPal return and I had to do it online. However, the guy who helped me was nice enough to process the return and email me the return shipping label. Unfortunately when I opened the email, he didn't create a shipping label. He created a return slip in store. I was told I couldn't do it in store. Now I had no shipping label. I had to call their customer service. The person who helped me on the phone had to "pretend" to return my other bag in order to get a new return shipping label for me. Tory Burch, please get your IT to update your return process. This is so messed up! this customer service lady then notified this store location regarding to the mixed up. The assistant general manager gave me a call to apologize about my experience. She also promised to mail me a coupon for 30% off for friends and family. This was last week. The friends and family promo was for this week. Never received the coupon either. It was nice that she called but don't promise things you don't plan to do. I am disappointed of their customer service. They made it look like they really went out of their way to help but in reality, that's not true! They made it worse. read more

So, Tory Burch has been here for about a year. They have settled down in this store. When it first opened everyone was a ll hot and bothered to get in and snap everything up. The salesgirls were having a field day since they basically were selling out of things before they even hit they floor. You can buy T.B elsewhere and the market is a bit over-saturated so the frenzy is down to a dull roar. Yes, it is still crowded some days but the girls are much nicer now. The clothes just don't fit everyone great. If you are 5'9 or taller and a size 2,4 or 6 they look great on you. But if you've got a bit of muscle and are 5'5, not so cute anymore. Very waspy, South Hampton, Capri -ish. The real deal here are the well priced shoes. Comfy and under $300. read more

My husband bought me 2 pairs of shoes for Christmas and they charged him twice for the shoes. When he told them of their mistake they were rude to him and said they'll refund it but it will take 5 business days. It is days before Christmas and we are going to be out several hundred dollar till after Christmas is over. I had a similar incident happen to me back in July. This store is horrible! If you're on a budget dont shop here because they tend to charge you twice and charge you when they are supposed to be refunding you. There are plenty of other stores in the mall that sell Tory Burch who have a lot better customer service then this store. read more

What a beautifully designed store. I was treated Like a queen even just 3 days before Christmas returning shoes for a friend. It was an absolute madhouse but all the staff I encountered were smiling, gracious and catering. read more

I love Tory Burch. I love the store here in San Diego so much, that when I came up to South Coast, I definitely thought it would exceed my expectations. My 5 stars are not only for the designer, but also for their selection and nice customer service from Hugo. (Not to mention their yelp rating does need a little boost.) I bought a pair of Reva because I have always needed a new pair of flats, although never got around to buying them. So, they are so unbelievably comfortable and easy to wear, which is definitely worth the $195. Hugo had awesome customer service, he even went out of his way to find me any colors I may like, and didn't seem bothered by my pickiness as a customer. He gave me time to prance around in them in the store and automatically knew I loved them. :) Shoes. read more

Even with this 1 star rating I want to say how AMAZING THE SERVICE WAS IN THE BACK!!! Keep it up girl ( early 20's with long back hair)!!! Every one else including the manager, worst service ever. Did not get greeted or acknowledged until I was in the back. I was looking at watches and the two standing there the guy and the pregnant snob just continued talking about themselves. Wtf do you work in retail if you cannot even say hi or crack a smile. If some is in you store especially 2 days before Christmas they are there to spend. Ugh still cannot believe these people. Forever 21 has better service than this place. I almost walked out and went to Nordstrom's. If it wasn't for the young girl with the amazing service and knowledge about watches I would have left. Thank you =] read more

Just horrible service. They follow you around as if you're going to steal something. Super attitudey with a "we're too good for you" demeanor. Like one of the reviews already stated, you're Tory Burch, not Chanel. Chill out. read more

Customer service has always been outstanding. Current styles readily available. Sales associates always helpful with options if style not available in store. Also knowledgeable with other styles similar to what you're looking for. Shoe quality is great, comfortable & stylish. read more

My Speer thong flats broke after wearing them twice, the sales associate assisted me and sent me out a new pair. She was very kind and I was very happy. read more

Tory Burch - Speer thong sandals. Not so comfy but so cute - Women's Clothing Near Me - Costa Mesa, California

I usually don't like to shop at this store and one day I had to go in to exchange my purse for a different color. Usually I don't like dry and u friendly attitude of the staff however, Suyen made me have a total different experience. She is the sweetest sales person that I have ever met. Not only that she is so professional, but she is also friendly, kind and knows her stuff. I wish all the ataff at that store would be as friendly and not just be dry and ready to make a sell rather than making customers happy to actually come back. I truly appreciate Suyen's assistance and hope she is appreciated by Tory Burch as well! read more

Purchased my first Tory Burch purse with ease and the customer service was awesome! I originally tried to purchase the same purse at Bloomingdales but their customer service was lousy read more

Went to TB return shoes and was waiting for long time for help so I asked the first salesperson can I return my shoes I was waiting for awhile...and she took away my return item, and I was still waiting for long time so I asked the second salesperson has my return done yet? And I found out the first salesperson didn't even do my return, she just put my return item on the table and then the second salesperson told me they lost my receipt and she asked me do I remember how much I pay for the item which I wanted to return..anyway after I told her the total and I say I paid by cash..and she tells me she can't return cash to me..can she return to my debit card. Feels like TB really really really need to improve their customer service..lost customer's receipt, ask customer price for refund...can't even handle return items read more

I tried to call the store many times, but the call never got connected, nor I can leave a message.

I don't normally write reviews... but I want John to know how amazing he is!!! I experienced the best customer service here at this store thanks to him. I purchased a pair of sandals last month in another state from a Tory Burch store from an outlet and wanted to make an exchange and I was worried it would be troublesome... not whatsoever! I did the curbside pickup for exchange and I didn't get the ladies name who dropped them off to me but she was also so sweet and I just had the best experience with them so thank you very much! Amazing customer service!! -Nicole read more

It's such a madhouse in here on the weekends. I had a return to do from an online order and instead of shipping it back, I decided to brave the mall and go to the store. It helps when there's a store at South Coast Plaza. So for the price of gas and a lunch date with a friend, I walked into Tory Burch to return my purchases. The sales assistant immediately asked for the sales receipt and card I used for the return. Note, I have an issue with this because of all the stories regarding credit card skimmers. I asked her if I could do this at the register. Apparently I could not because their registers are in the back. So for future reference, you cannot buy anything at the register. They take your card to the back where you are charged or reimbursed in my case. The sales girl brings out my card and a receipt for me to sign on a cute little clipboard while I get to sit on the couch. Hmmm, I guess this isn't too bad. But the store was crowded. They had their hands full that day with customers trying on shoes. My experience would have been more pleasant had the store been less busy but that's ok, I didn't buy anything. read more

The flats are great and one of my favorite types of shoes. Almost every season, there is another pair that I want. However, the service here is not great. The people are kind of snobby and standoffish. The don't really help you unless you look super rich. I think it's easier just to buy them from Bloomingdale's or Nordstrom since the service there is better most of the time. read more

Won't be shopping here ever again. I will just shop at nordstroms. Went in to buy a Christmas gift for a friend. Got the sandals, gave them to her, needed a size up. Went in to return sandals but didn't not have in stock. That ordeal took about an hour. They find the sandal at a different store and offer to send it to my home. A month later, nothing. I go back and they check and it had never been processed. I ended up getting the same sandal in a different color because I just wanted to get out of there. All the employees talk over their stupid head sets. It takes forever for someone to respond. They didn't offer any sort of discount or money back. Just water or soda. Even dealing with that yesterday took about 45 mins. Nancy the rep that helped me was no help. Don't shop here. read more

It was President's day and they had a very good deal of 25% off if you purchased $400 so I decided to splurge. I bought myself a purse which was available in the store but the shoes that I wanted wasnt. So the lady who was helping me offered to order it online with free overnight shipping & the 25% off. So I decided to agree with it since I need it asap. 2 days after no delivery for me. and my bank called me informing me that TB was trying to charge me 3 times for the shoes that never came to me so they declined it. The first charge was on pending but it was the full price of the shoes. The second & third one was declined by my bank was the discounted price. & no confirmation email was sent to me. So I called TB costumer service but they said my name was not in their system & i have no order in pending.so I called TB South Coast Plaza. turned out they put my order online that's why I have a pending charge of the orginal price. and also from their other branch who was trying to charge me for the discounted price. ok what really upset me here is that my order never went through neither from the online order nor from the other branch & no one from TB has the decency to inform me about it. but they manage to try to charge me! if my bank didnt call me to inform me about the attempts to charge me 3 times I wouldnt even know that I wont get it on time. Ofcourse it was showing on my bank statement that there was a FULL PRICE pending charge so i was expecting that its coming to me on time. REALLY????? $250 for a pair of flats and this is the kind of service you guys have? and thats after I spent more $$$ for a purse!!!! Tory you need better people cause I'm looking at other costumer's reviews & its not looking good. Its down grading your brand BIG TIME!!!! read more