Great service and tech capable. I was impressed with how they worked to find me the best deal…read moresaving money on my monthly bill and getting a new iPhone 17

went to a verizon store to return equipment. Told that this is a franchise and we cannot accept…read moreequipment. Told that they cannot help me make an appointment at a corporate store but that I must go to a corporate store. Went to a corporate store. Told they cannot accept equipment because I was returning it for my girl friend. Each time I had an appointment. Each time I was forced to wait over 15 minutes. This firm is just no no no no. There is no winning with this firm. NEVER do business with verizon!! They overcharge and will not let you out of their phone plans. Went to tracfone and changed over, no problem. Purchased the byop card and 30 day plan for walmart (cost $20 for both). Got the phone switched over the same day. Good riddence to the $175/mo plan What a rip off!!

I am a new Verizon customer…read more It has not been 2 months and unfortunately I wish I never went to this location. The promotion that was offered to me by sales associate Ryan had expired at the time my accounts/family plan was set up. I did not know this until I got my first bill. Now the Verizon team is not honoring their mistake, they are not honoring their signed contract and expects us to pay more a month or return our phones. So rather than honor their contract, they are offering a $600 giftcard which makes absolutely no sense. This promotion involved trade in's so even if we did return our phones....we could not get our old phones back. This situation has not been resolved yet but I felt it is important to let people know that you cannot trust the knowledge or service at this location. Why am I being offered poor options that results in paying more money a month due to their mistake and terrible customer service? As a customer, they would never allow me to ignore a signed contract or agreement but because they made a mistake....they can? I signed the same documentation as sales associate Ryan did and that is not valid? Was I taken advantage of because i was a new customer?

Giving a shout out to Ricky in the New Milford Verizon location. We came in today with lots of…read morechallenges from setting up a business account to transferring multiple numbers from different accounts and changing providers. Everything we had to do was outside the norm. Ricky worked patiently and efficiently to ensure everything we were looking to have done was done correctly and at a minimum cost. It took some time, but he stuck with it and explained everything along the way. Throwing another shout out to Ovi who was managing the store during our visit. He was friendly, made helpful suggestions and was supportive to Ricky (and our situation) while making sure the rest of his staff also had his support. A true leader. Because of our complicated set up, I've never gone into a cell phone store without it turning into a nightmare. Today I left extremely impressed. Thank you, Ricky and Ovi!

First off I'm a T-Mobile customer, I went there thinking they could help me with getting my gboard…read morevoice activated. Without being cruel they were very unhelpful and clueless. So I went to Verizon and met the manager I think his last name was Cerillo. It took him literally 3 minutes to figure it out and send me on my way. I even offered to give them a gift certificate and he said that he was just happy to help. Now that's service

Horrible experience. The salesman mislead me about everything, put two charges that I never…read moreauthorized on my bill, and gave me false information about the process of a promotion. I went back in twice to try and fix the issues, nothing was resolved and I spent over an hour and a half on the phone with Verizon to fix everything. I came in to get help and instead ended up being mislead and straight up lied to. I would not recommend for anyone to go to this business.

Went here with my daughter to trade in her phone. Only one person (Holly) was working. We patiently…read morewaited for our turn and 2 other customers came in after us. Holly was amazing! She was literally helping 4 customers at the same time. She was cheerful and extremely knowledgeable. She explained all the promotions going on and I ended up getting a great deal on a second phone for myself. Please recognize Holly for how well she handled a stressful situation and for representing Verizon so well. Thank you Holly!

Hours of operation are incorrect on door and website. Have been waiting for up to an hour along…read morewith 4 other customers.

I originally went to the Verizon store in Avon, CT because my watch wasn't syncing with my phone…read more Ryan took the time to help troubleshoot the issue and also let me know about some great promotions that were available. I ended up leaving with a new phone and a new watch--and it worked out perfectly because my daughter is now happily using my old watch! A few weeks later, when my bill arrived, it was quite a bit higher than I expected. I'll admit, I was worried that some of the promotions I had been promised hadn't been applied correctly. I called Ryan, and just as he said he would, he walked me through the bill line by line, explained everything clearly, and even adjusted the promotion to make sure the pricing matched what he had originally quoted. In a time when upselling and empty promises can make customers skeptical, Ryan did exactly what he said he would do. That level of honesty, follow-through, and customer service is rare and truly appreciated. I've been back to this Verizon location twice since returning to Verizon, and every experience has been positive. The entire team has been great, but Ryan definitely set a high bar. Thank you, Ryan, and thank you to the Verizon Avon, CT team for providing such excellent customer service. Highly recommend!

Bert was amazing with my data transfer to my new phone. Very personable and helpful! Went to watch…read morea movie with my daughter and he greeted me with my new phone ready to go. Highly recommended!!!

Deiondra was fantastic! She was incredibly patient with my mother as we conversed and attempted to…read moreupgrade her phone. I also managed to upgrade my phone. The whole time was filled with laughter and jokes making the process feel quicker and better than ever!

terrible I was told I can transfer my service and it wouldn't take more than 15 minutes I then go…read morein to upgrade my phone after sitting outside in the cold for 30 minutes to transfer just to be told when I go back in that "I just am gonna have to wait it out"

We were Verizon customers we decide to switch over to T-Mobile. What an exceptional experience…read morefrom the time we walked in the door to the time we left. Our sales technician was l Norman and he was professional, courteous, and helpful beyond expectations. We upgraded to iPhone 17 and the transfer of information was painless. In gratitude Justin & Lynn

ZERO STARS. Been with Verizon for 15+ years. Went to upgrade phone. Should've been simple. The…read moreemployee told us he had a great deal! We trusted him... can't trust anyone at Verizon. Was scammed into adding our landline as a new line (saying it would be free) WAS NOT. Charged double after two months. Went back to see if this was a mistake. First employee said it must be a mistake. "Manager" named Brett usurped our appointment and accosted us- saying we signed up for this plan. When we asked who would sign up for this? He said "I don't know, you did." Brett was extremely rude, condescending, and unkempt. Smelled bad. Maybe high? Would not recommend this store to anyone. Or VERIZON. Go to AT&T! Also spent hours on the phone with untrained employee whose only remedy to our situation was to cancel our phone lines completely?! Or buy back our phone at triple the retail cost. Time to go off the grid. JEEZE.

Had an excellent experience at this Verizon store. Everyone was welcoming right when I walked in,…read moreand the staff was knowledgeable without being pushy. They helped me upgrade my phone, explained the plan options clearly, and made sure everything was transferred before I left. I also want to mention this because there seems to be some confusion floating around online: this store is definitely OPEN. A few people told me they thought it had closed, but that is completely incorrect. The store is open and the team is there helping customers every day. Really solid customer service and a much smoother experience than expected.

My SIM card stopped working. They did not try to sell me anything at any point. Quickly replaced…read morethe card and when I asked how much, he said "nothing, it should work". I really expected them to try to get me to upgrade etc but they just solved my problem. Friendly and polite