Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I was highly disappointed in the customer service at this location. I made an appointment the…read moreprevious day to have my Xbox repaired. I showed up within the specified window. I was told, in a dismissive tone, I needed to go to Manchester (about 30 min away) as they did not have a tech on staff to fix a Xbox. I asked why no one had called me to let me know they would be unable to fix my xbox at this location, before I drove 45 minutes to get there. I was told by the worker that he has hundreds of appointments and can't look at all of them. I told him a quick look would have shown an Xbox repair that they would be unable to service. His overall tone was dismissive and showed a complete lack of customer service. I went out to the parking lot and set up an appointment at the Manchester location, and was pleasantly surprised when someone called me from there within minutes to verify my repair request. Again, in my mind, disproving the claim from the worker at the Newington location being unable to keep track of what appointments are upcoming. I would like to add that, weirdly, the floor was covered with small bits of old food. Very disgusting. Overall, the customer service and cleanliness of this location is lacking. I will definitely be going to the other location and will not return here. I do not recommend using this location.

A quick and professional experience with Nelson. After being with other carriers, I returned to…read moreVerizon. Not only did I get an upgraded phone, but I also had my Ipad cleaned out and working like new again. I would 100% recommend this store!! Thank you Nelson! Aly G~

Amazing customer service and quick turnaround around for repairs had my hdmi port replaced on my…read moreps5 the gentleman answered all my questions and did it under the price originally quoted at other service companies offering the same service.

I had to upgrade my iPhone from the 3GS to the 4S. Christopher took me within a matter of minutes…read moreand my upgrade was quick and painless. I was able to upgrade my phone to the model I wanted and even changed my plan to save some money. Why am I sticking with three stars? I was really happy with my service but I've learned in the past to only come here for upgrades and go elsewhere for everything else.

If you are looking for an honest hardworking and professional person go see Destiny R. She was…read moreincredible, professional and knowledgeable, she remind me of why I continue to do business with AT&T to begin with. Excellent service. Thank you for your hard work and dedication is so hard to find people that care now in days.

I purchased a brand new phone and started new service with Total WIreless recently. I was not able…read moreto text since day one and it is now a month later. I spoke with tech support numerous times for many hours, they could not fix it. I went to the store and they tried troubleshooting, that did not work. I teleconferenced with the manager and tech support, that did not work. The last thing offered was porting my number out and back to Total, which would void my $100 promo I'm expecting back. It isn't even a definite fix. This company has no customer service phone number. Think about that. Do you want to do business with a company that can not offer anyone to talk to about any issues you may have? The answer is no. Text is the most basic of phone services and they can't even get that right.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at the…read moreTotal Wireless located in Meriden Mall Meriden. With budget-friendly multi-line plans you can add a 4th line at no additional cost. Covered by network, we help you find the right fit for your lifestyle by today and explore our wide selection of the latest devices and accessories. You can even keep your own and number. At Total Wireless, we're totally with you.

I came into this store because my phone screen was not working. Alina and Dante were so helpful and…read morenice. I was there close to closing and they were very patient with me. When the store was suppose to close my phone still wasnt fully restored and they stayed late so I can make sure everything would transfer over. I did end up having to leave my phone overnight but I was very thankful they did that for me. When I got to the store the next day Alina was there ready, she made sure I was satisfied with the transfer and that we were able to do a hard reset on my old phone. I went to 2 other att stores and they were not helpful at all to me. I was every thankful for them.

Hector Busigo provided me with the best service I've ever received!! He answered all my questions…read morewith precision and handled my account with prestige and diligence! very satisfied!! highly recommend Hector for any and all services with AT&T

Quickly fixed, kept me updated on issues my son's PS5, price was reasonable excellent and…read moreprofessional about fixing the problem

From the owner: AAT All About Tech Meriden Fix It All - From Cracked Screens To Water Damage, We Are Ready To…read moreProvide Superb Repair Services for Cellphone, Computer, Tablet, Laptop, Smartphone, Console, Drone, Watch, MacBook,iPad. We do Repair Services in Connecticut