Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

Great price, great service Deserves more than Five stars!!!…read moreFixed my computer and phone over years and always were happy

These guys are great. I've had many iPhones fixed here…read moreover the years, from my first iPhone 3. They're fair, honor their work and do a good job.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I give two stars only because the initial contact was polite, helpful and worked with me on the…read morepricing. I was told the screen protectors would be ordered and in on that Thursday but to call first which I did and another associate told me they weren't there but would be tomorrow. Friday I call and was told by this same associate that only my screen protector was there, not my husband's but was confident it would be in Saturday. Saturday we went to the store (the original person I spoke with still wasn't there) but the one I had been speaking with since was. He went to get the screen protectors and apologized but the my husbands still hadn't arrived. He then proceeded to apologize with package in hand for reading the box wrong and in fact did not have my protector either! I explained these were being ordered by (P) and expected Thursday and today were told you have neither. He did apologize and stated he would tape a note (wrote it down in front of us) in the back and would order our protectors and call us immediately when they arrived. Its been two weeks!!!! I'm done with them and do not recommend this store. I feel its poorly managed. If they can't handle a small simple issue, I feel sorry for anyone with a major concern! We pay for this insurance through our cellular carrier and this is the less than basic service we are to experience? DO BETTER!!!

A quick and professional experience with Nelson. After being with other carriers, I returned to…read moreVerizon. Not only did I get an upgraded phone, but I also had my Ipad cleaned out and working like new again. I would 100% recommend this store!! Thank you Nelson! Aly G~

Amazing customer service and quick turnaround around for repairs had my hdmi port replaced on my…read moreps5 the gentleman answered all my questions and did it under the price originally quoted at other service companies offering the same service.

If you are looking for an honest hardworking and professional person go see Destiny R. She was…read moreincredible, professional and knowledgeable, she remind me of why I continue to do business with AT&T to begin with. Excellent service. Thank you for your hard work and dedication is so hard to find people that care now in days.

Beware you will be taken advantage of!! Came in with my mom in hopes of getting the well-publicized…read moredeal for the iPhone 15 at massive discount with trade in. Sales associate told me that was only online and in store our phones were worth only $100 of trade in value. I pushed back, showed the fine print online that said nothing about being online only and they still wouldn't do the trade in for me. My mom needed the new phone so she went through with the purchase in store, and we were under the impression we'd get the trade in value as stated earlier. The transaction is over, phones are switched and the sales associate says "ok you can take your old phone we don't need it", so we didn't even get the trade in value from it. Later that same day I'm trying to do the online order for my phone, and I go to a different ATT store just down the road in Wallingford to ask a quick question, tell him what the sales associate told me up the road, and he said your phone has over $800 trade in value, even in store! So he did the upgrade for me right then and there. Feel bad for my mom because she could have saved a lot of money if we just left the store and went to a different store without lying associates.

Hector Busigo provided me with the best service I've ever received!! He answered all my questions…read morewith precision and handled my account with prestige and diligence! very satisfied!! highly recommend Hector for any and all services with AT&T

I came into this store because my phone screen was not working. Alina and Dante were so helpful and…read morenice. I was there close to closing and they were very patient with me. When the store was suppose to close my phone still wasnt fully restored and they stayed late so I can make sure everything would transfer over. I did end up having to leave my phone overnight but I was very thankful they did that for me. When I got to the store the next day Alina was there ready, she made sure I was satisfied with the transfer and that we were able to do a hard reset on my old phone. I went to 2 other att stores and they were not helpful at all to me. I was every thankful for them.

My old mail finally catches up with me, and I see something from T-Mobile. It's the mobile…read morecellspot "return kit". It has a UPS shipping label, but it also says THAT I CAN RETURN IT TO ANY T-MOBILE STORE!! Both the store I visited and TWO customer service reps said I couldn't, yet their own company materials said I can! I went through all this hassle for nothing? T-Mobile is one screwed-up company.

AT&T took my money bunch of crooks and liars I was promised credits and never got them. Went to…read moreT-Mobile took my business to them have no complaints.