Went there twice, once for my wife's phone repair and another for new phone case. Both times…read moretreated with the best service and reasonable prices. Recommend them HIGHLY!

What a great experience dealing with Phonezone in Meriden! "Met" the owner did a great job fixing…read moremy broken screen. It was repaired the next day and the prices are very reasonable! There are many accessories in stock and they repair and sell all the major brands! Thank you,Met! Rich Burgess MIddlefield Ct

Worse customer service in my situation, I fixed the screen of my phone after one week, and the…read morephone turned off. When I returned to them and explained the situation they told me they could not do anything because I passed Over one week. I felt mad because I did not go the Apple and fix it over there even though it is expensive it still has a warranty if something happens to your phone.

I went in with a issue on my mom's phone and they were AMAZING! Diagnosed the problem and fixed it…read morequickly and reasonably! Highly recommend!!!!!!

If you want to keep your operable do not go to this place. I went in there for a Crack screen paid…read more$300. My battery stopped charging after leaving this store, mind nothing was wrong with my battery before going there to get my device repaired. I came back the next day to have them repaired my battery. I paid them $75 more. Now on day 3 and my phone cannot charge. This place scammed me out almost $400. I had to order a replacement phone costing me over $1500

please go elsewhere they have no idea about what they are doing they admitted that they didn't know…read morewhat was wrong and tried things to destroy my expensive phone and they don't take responsibility on it. The guy who fixed my phone to destroy it only told me you don't know how to fix it and what is wrong with it but you expect me to know it and I told him I am not the phone repair person I am not supposed to know, you do. Insane. Do yourself a favor and stay away from this place. Very disrespectful And unprofessional. When I said I can't afford a phone like this again what am I supposed to do he tried to sell me second hand phones. I think that is why they kill your phone to sell you another.

Man Frick AT&T! Don't believe me? How about some advice from Pop/R&B star, Drake... "If you're…read morereading this it's too late". No seriously, I'm guessing if your taking the time to read this review then you probably also got scammed by this establishment. Their scam goes as follows: First they make it incredibly easy to sign up for a new contract. So I went in looking to get a new phone in Late August because I had an outdated iPhone 6s that was barely functioning. I was willing to spend the primo dinero and I had one goal in mind. To get a phone that worked. I asked the eager salesperson who's eyes lit up with dollar signs as I told him my interest in another plan. He showed me right to the iPhones saying I have one and they've improved them so much, I love it. He goes on to tell me about how it's better than my current phone in the following ways.... eventually he makes the sale. I leave the store satisfied that I can open apps without having to wait actually 30 seconds. Fast forward to now... My phone has limited reception in places it once worked perfectly. I get on the phone with UI (electric company) after waiting an hour on hold only for the person on the other end to get frustrated about my connection (in downtown new haven mind you) and hang up. Frustrated I called myself from another phone to see if my connection was really the issue; it was, there was no microphone activity at all. I figure, Why should I be paying for a phone that really doesn't work? So I take it to the AT&T store. The one that I'm writing this review about. I go in and he tells me there's absolute nothing they could do. He proceeds to patronize me by telling me if there was an issue with the phone I should have know by the 14 day trial period. He proceeds to count the days from when I bought the phone to the present calendar day IN FRONT OF ME. Eventually I get the point, but it was just straight up rude how he was counting. He then tells me my options with insurance but I still can't get past the fact that he literally counted the days in front of me like I was the biggest bonehead to walk into the store that day. Feeling defeated I told him I wasn't interested in filing with insurance because I got a lemon last time I went thru that. As if to cover his own ass he says "we have no control over the insurance phones it's a different company". I'm thinking, well why am I paying you guys... I leave with my problem completely unresolved Bottom line: this store takes advantage of people and the fact that they don't have any part in the phone business. IMO you're better off just going to Apple if you want an IPhone at least they have some control over the product. AT&T are just sneaky middlemen. ps. Everything they sell in there as phone accessories is about 300% overpriced. Buy literally anywhere else but there.

Phew, I got to sign in before the internet went out, which it is right now. What a surprise! We use…read moreAT&T for our internet at home and it's soooo terrible. They have sent technicians over several times now, but the service remains terrible. Goes in and out all the time. Oh, there, it's out again. The router is just in front of me and I see red lights flashing on and off. If you can't provide the service then don't offer it! I'll wait till it comes back on to submit this then. Urgh...

I went to this store to purchase a disposable e-cig which turned out to be a fake. The e cig itself…read morewas not the flavor listed on the box and when I brought them back to show the clerk and owner they rudely told me that they would not refund or exchange the product. They claimed that since no one else has complained that the product must not be fake or wrong.

From the owner: Cell phone accessories, CBD Product (gummies, vape, flower), Bongs, Bowl, Grinder, Hookahs, Snacks,…read moreBeverages, Grocery, Tobacco, Deli Sandwiches, Indian Buffet(to-go), Coffee, Ice Cream Smoke Shop (wholesale)

The guys are very knowledgeable and helpful. I would definitely recommend them to anyoneread more

Went in to get our daughter's phone fixed. Quick and efficient service. Highly recommend them.read more

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.