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    Verizon Authorized Retailer - Wireless Zone

    3.3 (14 reviews)
    Closed 11:00 am - 5:00 pm
    Updated over 3 months ago

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    Best Buy Trumbull

    Best Buy Trumbull

    2.3(70 reviews)
    2.5 mi
    $$

    Had an issue with my laptop and brought it to the Geek Squad on 1/21/26. The Consultation Agent…read moreassigned to me was Edgar O. Jr. He corrected the issue, which seemed complex to me, in a matter 5-10 minutes. He was polite and appeared to be very knowledgeable. Great experience with The Geek Squad. I highly recommend Edgar O. Jr.

    This review is based on my short experience at the store just now. While I will agree that it looks…read moreclean and in order, I left frustrated at the lack of customer service. I walked in with full intention of buying a tv. Now if only there were associates around to help. I went to the tv section, browsed, gave it a couple of minutes, went in what was labeled as an office, but no one was around. I assumed maybe people were busy, so I gave it more time. One more customer came by doing the same thing, then another. We all stood there waiting for someone to come by. I started to see associates walking by or through a section of doors. I tried to politely raise my hand for attention. They looked and walked away. I walked up further to find people chatting about not anything work related. One looked up at me as then went back to their conversation. I walked back to the tv section again, waiting even longer for someone to see that I was just waiting. Several people were in the back talking, seeing 3 people in the same area and did nothing. I'm just surprised that in an area and store that rely on customers, why wouldn't it be custom to have people in each section of the store available to help? Furthermore, why isn't it more monitored that no one is really doing much of anything productive? I left, wallet untouched and off to another store that would at least care enough to ask what I'm looking for.

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    T-Mobile

    T-Mobile

    3.4(5 reviews)
    2.0 mi
    $$
    Virtual estimates
    Shipping

    Zero customer service - my mom and I walk in with zero of the employees looking up nor welcoming at…read moreall. My mom had to ask the people sitting if they work here, and all of them looked at her like she's crazy. Finally one of them helped us as if they did rock paper scissors and he lost the game. My mom needed help with her phone, and I needed help with mine. Three of them were doing nothing, and I asked if someone could help me while my mom gets help. "If you're with her then he will help you" - I just needed to change the screen protector on my phone, which is a separate transaction. They ignored me and continued to be on their phones, talking to each other about their personal lives. Didn't catch the girl's name because her hair was covering her name like she did that on purpose, but the other people were Jeff and Christopher. So rude and karma hit them when multiple customers followed after me.

    AVOID AT ALL COSTS- Extremely horrible customer service. People that have an attitude and are…read moreextremely rude. The manager was also involved. Would not recommend, if you want to receive unprofessional service from people that lie, waste your time and don't follow T-mobile's terms and conditions. They make their own rules, you better off going to another store. They even judge how you look. Try and stay away from this store!!!! The only employee that is excellent is Christopher, he should be the manager. He knows how to talk to customers and offer them a phone plan that works for them when moving from a different carrier.

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    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated May 2026

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