Eli went above and beyond in every possible way. In my decades of dealing with cell phone…read moreproviders, I have never encountered an employee as exceptional as Eli. He is incredibly knowledgeable, remarkably patient, and has a wonderful personality that puts customers at ease. What impressed me most was his dedication to helping me resolve a very difficult situation. He worked tirelessly to secure a refund after I was affected by the fraudulent actions of a Verizon employee in Fairfield. Employees like Eli are rare. Verizon is fortunate to have him, and he deserves recognition for his outstanding work. Eli shouldn't just be a manager, he should be running the entire company! Lastly, Spencer was helpful as well so if Eli is not available ask for Spencer.

Eric was very helpful and awfully sweet. He helped me to get what I needed and was very quick at it…read moretoo. Deserves a raise! Thank you Eric!

I used to go to this store all the time. The staff was professional and helpful. That is no longer…read morethe case. I had an awful experience there this week. The person who waited on me was rude and arrogant. Worse customer service I've experienced anywhere. I had an issue afterwards that I needed help with and took it to the Orange store where the representative was courteous, polite and efficient. I don't understand why the woman in the Shelton store still has a job.

This is a privately owned store and the manager is a joke. Total ripoff and extremely poor customer…read moreservice. Truly the state should shut this operation down Went to corporate store all issues where solved fast and easy. Corporate store manager says many complaints for that location. These guys are crooks and also will be snotty and rude.

I asked Michael to evaluate our home Wi-Fi network configuration because of some reliability…read moreproblems. He arrived when he promised, did a pretty thorough diagnostic of our settings and tweaked a few things. We haven't had any problems since. I'd certainly recommend Michael for commercial or residential jobs like this one. For the reasonable hourly rate, I paid much less than replacing my perfectly fine gear that might have had the same problem.

I have updated my review of Michael Petruccelli since a few weeks ago…read more For one reason or another he had never received my phone messages that I had left for him when I was having so much trouble with my computer. When he finally got my last message last week and read my 1-star review he acknowledged that he had never received my voice mails. Today he came to my home and fixed my computer to the extent that he could. He will come to "clean it up" next week. I am glad to see that it was a glitch in his voice messaging system and not with him.

l bought my first Mac from this store. Excellent customer service. I upgraded a couple of years…read morelater and the computer techs they have on staff went above and beyond to get my laptop ready for a big edit project I had waiting. S.C. Gunn

Evolve Computer in Shelton, CT, and its owner, Mike Terenzio, exhibited utterly unprofessional and…read morefoolish conduct.... I sold them a MacBook Pro months ago, resetting it to factory settings in their presence. They inspected and accepted it as is but failed to check for an MDM profile, which I was unaware of. Despite their supposed expertise, Terenzio falsely accused me of selling a "stolen" device (I've had this device that I purchased for over 5 years) and demanded a $100 refund, claiming I misrepresented the device. His harassing calls and texts, including one on June 12, 2025, calling me a "lowlife" who "peddles stolen computers" and threatening court, were baseless and aggressive. Using a scanned copy of my ID as a threatening tactic over a legally invalid claim is desperate and absurd. He then had the audacity to say, "giving you 72 hours to come down with $100" and then I'll see you in court". Torching a business relationship over a mere $100 with such incompetent, hostile & extortive behavior is beyond foolish. Avoid Evolve Computer for their unethical and clueless practices.

A woman with black hair who works there treated me and my sister like we were stupid. Extremely…read morerude and had a terrible attitude. Felt like talking to a high school bully. When I finally said something she got really quiet and we decided to leave due to her horrible demeanor. I would never go here again we drove to derby and had a lovely experience there. 10 mins up the highway to have a much better experience. Save your "precious" time.

Yesterday my phone was stolen, under the guidance of the police in Shelton I was told to…read moreimmediately stop at T-Mobile so they could help me shut my phone down. I was greeted by the costumer service with hostility and contempt. Ignorant woman showed no empathy, she wasn't even the person "helping " me that was a man who sat there dead pan face like my presence was ruining his day! Do yourself a favor, drive to Danbury T-Mobile super kind and empathetic. These people need to work at DMV not T-Mobile. Worst humans